UHEAA

I have a delinquent account after having a recertification approved for IDR on account and have called many times to get this cleared off my account and each time nothing happens to getting my account fixed. I have called at least 6 times in a month. These people just keep ignoring what I ask to get done, and they keep telling me it will be cleared off my account that I owe money but I keeping checking and still says delinquent. What the hell is going on at this company? Why the heck can't they do what they keep saying they will do to fix it, and lie to me each call I make. Like talking to doormats, and nothing happens. I wish this would be fixed but calling them does nothing at all to getting it fixed, and this delinquency goes on my credit and makes it worse. Stupid people. Tired of the runaround.

UHEAA has attempted to contact this customer and is committed to reaching a full resolutionPlease let us know if you have any further questions

UHEAA has been working with the borrower and reached a resolution to their concernsWe are still working with the borrower and sending them requested documentation and will continue to work with the borrower to confirm if they have any questions regarding the documentation that is being sent to them

Complaint: [redacted] I am rejecting this response because:I have spoken to Paul in compliance at UHEAA who could not give me any answers to any of my complaintsHe only stated that he was going to research my issues and get back to me, I have yet to hear back from him in any modality Sincerely, [redacted] ***

UHEAA has been able to process the borrower's request for an Income-Based Repayment schedule and have confirmed no negative credit reporting occurredWe have attempted to notify the customer via telephone and will continue to reach out until we have reached a full resolution

UHEAA has contacted the customer regarding the customer's requestThe customer was able to pay off their account in fullPlease let us know if you have any further questions

We worked directly with the borrower to provide responses to each of his questions and concernsWe believe the borrower now has the information he requestedWe are happy to work with the borrower if he has any questions or concerns in the future

UHEAA will reach out to answer all outstanding questions the borrower has at this timeUHEAA is also willing to work with the borrower in order to reach a resolve

UHEAA will reach out to the customer within hours is order to address any concerns they may haveUHEAA is committed to reaching a full resolution with the customer on this casePlease contact our ombudsman department with any questions at (801)321-

UHEAA confirmed that the refund check sent to Citizens Bank had been cashed by the bankUHEAA notified the customer of this and the customer stated that she would contact her bankThe customer has not contacted UHEAA for weeks, thus UHEAA considers this issue to be resolved

Dear [redacted] , We believe the following most adequately addresses your questionsBecause your active Income Contingent Repayment (ICR) plan was not renewed during the annual recertification period in 2012, you were automatically placed in the default permanent standard ICR inactive planPer the Income-Driven Repayment form set by the Department of Education, “failure to submit documentation by the deadline may result in the capitalization of interest and will increase the payment amount to the 10-year standard payment amount.” You remained in this inactive permanent standard version of ICR until 02/08/2017, when you requested to be placed on a standard level repayment scheduleWe did not change your repayment schedule type previously because we did not receive any documentation from you in which you requested a change in repayment type from CornerstoneYou are still welcome to alter your repayment schedule type at any time On 02/08/2017, your loans were placed on a new standard level repayment plan, per your request to customer serviceBy placing you on a standard level repayment plan, Cornerstone will provide the maximum terms available to you, as was explained to you by our customer service representativeIn your case, your standard level repayment plan beginning on 03/28/in the amount of $was based on the maximum available termsIf you would like to increase the monthly amount due, we would be happy to recalculate your repayment schedule using fewer terms in order to pay off your loans faster.We can confirm that you are still a participant in our Auto-Pay program and remain a recipient of a .25% interest reduction.We hope you find these answers satisfactoryPlease let us know if you have any additional questions, as we are happy to assist you.Sincerely,Cornerstone Ombudsman

UHEAA will reach out to the customer immediately in order to resolve any of the customer's concerns in a fair and timely mannerPlease let us know if you have any further questions

UHEAA is aware of the customer's concerns and is still diligently working to achieve a resolutionWe apologize for the delay, but will reach out as soon as resolution is complete

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RevDex.com: I would like to say thank you to Michelle H***. Her professionalism and willingness to make... things right is commendable and very appreciated. If only all UHEAA CS agents were that willing and competent. My complaint was based multiple issues over the past year regarding UHEAA CS but Ms. H [redacted] made me a happy client. I hope they continue training their associates to meet the standard Ms. H [redacted] has set. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

UHEAA will attempt to reach the customer and answer all outstanding questionsUHEAA is committed to working with the customer in order to reach a resolve

UHEAA has contacted the customer and will follow up this week after the requested interest rate adjustment has been completed on the accountPlease let us know if you have any further questions

UHEAA has contacted the customer and will ensure that their Income-Based Repayment is processed as soon as possible, and that no late fees or undue interest-capping occursLet us know if you have any further questions

UHEAA has attempted to contact the customerNormally, schools will report updated information to all servicers regularlyHowever, we have not received any updated information regarding school enrollmentThe school's enrollment office should be contacted by the customer in order for them to provide us with the updated informationPlease let us know if you have any further questions

UHEAA will contact the customer today and clarify the deferment terms with the customerPlease contact us if you have any further questions