H & H Associates

Hi [redacted],Thank you for your reply.  We requested information regarding your orders on 2/11/15 and we still have yet to receive a reply.  [redacted] is your contact on this case.  Once we receive the required documentation of your purchases, we'll be able to move forward with releasing your account.  We look forward to receiving this information and resolving your concerns as soon as possible.  Sincerely,[redacted]FatWallet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 
I already confirmed the orders to fatwallet.com. It still suspends my account.
Regards,
[redacted]

Hi [redacted],
Thank you for contacting us.  We regret that you had this experience, and want to make you aware that future purchases made through FatWallet.com do...

not include taxes or fees accrued in your purchase.  We regret any inconvenience this may cause.  We do want to resolve this confusion for you today, but the account in which you created this Revdex.com complaint does not match up to an account we have registered with FatWallet.com.  Can you please reply with the email address you have registered with FatWallet.com so that we can resolve this for you?
We look forward to hearing back from you and resolving this as soon as possible.
Sincerely,
[redacted]
FatWallet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
It is more than generous.  I don't expect more than what I'm due.  I know $20 was owed from coastal but I don't know about the other ones. I would think 5-10% of purchase price. 
Regards,
 
[redacted]

Hi [redacted],These orders did not report to your account because the store did not send the data to FatWallet.com in order to reward you for these purchases.  Cash Back is a winning situation for the both of us, in which we must receive credit for referring your sale in order to pass along the savings to you.  We do not have any record or data that supports these missing purchases, which is why they have not been added/reported to your account.  Additionally, FatWallet.com is a free service, in which has paid you over $50 in Cash Back since you started your membership, so this should assist in believing that we are not here to be untruthful about anything.  As a courtesy, I've added a $40 adjustment to cover and resolve your current missing Cash Back claims.  In the future, please remember to retain your purchase documentation should another order not report to your account.  We require this information in order to contact the store on your behalf to see why it did not report to your account automatically.  We hope that future purchases work more seamlessly, and we're happy to have this issue resolved for you today.Sincerely,[redacted]FatWallet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Hi [redacted],Thank you for contacting us by way of the Revdex.com.  After review of your account and transactions that have posted to it, we are aware that several of the purchases you made are not valid.  Because you are not making the purchases that are reporting to your...

account, or these purchases are not valid, we are unable to reward you for these fraudulent purchases.  We regret to inform you that we are unable to reactivate your account after the patterns you have shown in purchasing.  FatWallet does not allow you to earn Cash Back on purchases you did not make.  This also is true with cancelled, returned, or exchanged orders.We appreciate your understanding and hope that you are able to continue finding the best online deals in the future.Sincerely,[redacted]FatWallet.com

the people work in fatwallet have verybad Attitude. they close my account because my wife have return something back to the company. for the return item we don't take any cashback. and right now they close my account znd don't retuen anything I buy.I still have like $500 in pending for what I buy. I think fatwallet just want my money. because they close my account so they can take all my money from the store I make the purchase?

Hi [redacted],We'll be happy to release the suspension of your account if you are able to provide the required documentation for proof of purchase.  There are several orders in your account in which have been returned, cancelled, or exchanged.  Once we receive the requested information,...

we can resolve your concerns.Please let us know if you have any further questions or concerns, and we'll be happy to help.Sincerely,[redacted]FatWallet.com

Hello,
 
Unfortunately, FatWallet discontinued offering Cash Back on 5/10/16.  This was communicated in mass by way of the landing page of the website and via email.  We regret that we will not be able to reward Cash Back if these purchases were made through FatWallet.  We did want to make you aware that our parent company, Ebates.com, still offers Cash Back at over 1,500 retailers and sometimes will be the highest Cash Back offer on the internet.
We appreciated your loyalty while shopping through FatWallet to earn Cash Back and we hope that you will continue to earn through Ebates.
 
Sincerely,
 
Patrick

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, FatWallet customer service personnel do not seem to be on the same page as far when the Cash Back reward is actually available. Patrick, in the Revdex.com response said "The reason that you're having these issues is because the Cash Back reward is becoming available 45 & 90 days after your order has reported to your account, instead of the actual date you placed your order." However, I got an email from 'Marge' at FW today that said the following: "As a matter of fact, the Pending time for your Abe's Market purchase is inaccurate.  At the most, it should be 90 days (from the date of purchase)." So those are two contradictory statements. Furthermore, I have sent at least two emails to FatWallet that mention the "90 day" issue, and neither email rated a response from CS. So understandably, all this causes annoyance on the part of the consumer.
Thank you for your attention to this matter (both Revdex.com and FW) and I now consider the matter closed.
 
Regards,
 
[redacted]

Hi [redacted],
Thanks for contacting us by way of Revdex.com.  After review of your complaint, you were correctly informed on FatWallet.com's responsibility to honor [redacted]'s discount.  Any offer that is displayed on our site, is provided to us by the store.  These offers change...

frequently, and as our User Agreement states, we are not responsible for an offer published that may be expired.  We did reward the Cash Back that you were expecting on this purchase.  In addition to this reward, we added a $20 Valued Member adjustment to your account for the confusion over this offer.
We are happy to resolve this for you in this manner.  Please let us know if you have any further questions or concerns, and we'll be happy to help.
Sincerely,
[redacted]
FatWallet.com

Dear Mr. [redacted],
Thank you for writing in.  Today, we have updated your account with an additional $15 Bonus on behalf of FatWallet.com.  We noticed that the referrals you...

sent our way used the same PayPal address as your's, when requesting payment, which is how we came to the conclusion that your referrals were self referrals.  Nonetheless, we will reward you for these referrals today.
Please let us know if you have any further questions or concerns.
Sincerely,
[redacted]
FatWallet.com

Hi [redacted],We still are in need of contact back between yourself and your account specialist ([redacted]).  We have paid out all of your available Cash Back via PayPal, but we still find you practicing behaviors that we are not interested in forgoing a rewarding relationship with you in the future.  These types of behaviors you are displaying mock those of other fraudulent accounts.  Additionally, the threats you have given to our employees, and in your previous Revdex.com complaint, lead us to believe you will continue practicing behaviors that abuse our rewards program.We regret that this may not resolve your inquiry, and hope that you are able to find better ways to be rewarded while shopping online.Sincerely,[redacted]FatWallet.com

Hi [redacted],
Thank you for contacting us.  We regret that you are receiving emails in which are not wanted, and have made the appropriate edits to your account to ensure that...

you are unsubscribed from all of our promotional emails.  If you are receiving emails outside of the promotional mail, please contact us at [redacted].  We hope to resolve any of these concerns as soon as possible moving forward.
Sincerely,
[redacted]

Hi [redacted],
We'd like to resolve this matter for you in its entirety.  We attempted to locate your case internally, but didn't have any luck.  Can you please either reply to this case or to [email protected] with your order confirmation that you received after placing...

this order with Sears?  Once we have this information, I'm certain we'll be able to fully resolve your case, and additionally reward the $10 promotional credit.We look forward to resolving this as soon as possible.  
Sincerely,
[redacted]
FatWallet.com

Hello,
Thank you for contacting us.  We attempted to reach our to Mr.[redacted] on two different occasions to address his issue over the phone, with no answer.  After a thorough analysis and investigation of this customers account, we found several fraudulent purchases that...

reported to this customers account.  This customer made one purchase from REI earning $101 in Cash Back, but later returned the purchase, which makes this purchase ineligible for Cash Back.  They also made a purchase through [redacted]'s and continued the same behavior by cancelling the order, and still expecting Cash Back ($72).  This goes against the terms and conditions of our program, and we are unable to reward Cash Back when customers act in this manor.  Additionally, this customer made several cancelled/returned purchases through [redacted], which were later reversed by the store. 
We have reversed all of the orders on this customers account in which have been deemed ineligible for our program, requested payment for this customer for the purchases that are eligible under our program, and we will maintain the restricted status of this customers account after they have been paid, because of the abusive patterns they are using in conjunction with our shopping program.
FatWallet.com is a free service, in which you can earn money for clicking through our site.  The transaction must be completed all the way to you receiving and keeping the merchandise/booking ordered.  We are happy to resolve this by allowing Mr.[redacted] to cash out on his eligible purchases, and again, will keep his account in a restricted status because of past shopping behaviors through our site.
Please let us know if there is any further concerns.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

On Wed, Sep 9, 2015 at 7:47 AM, [redacted] <[redacted]> wrote:
I have heard from the company and you may close the complaint. 
Answers were not satisfactory but situation is resolved. 
Thank you for your assistance,
[redacted]

Hi [redacted]
 
We'd be happy to help you.  We see that we just processed a payment for you on 6/1/16 in the amount of $3.55 to your PayPal account.  If you are missing orders in your Cash Back account, we advise our members to contact us at the following...

link:https://www.fatwallet.com/account/click-history/?show_support_msg=1
Please let us know if you have any further questions or concerns, and we'll be happy to help you.
Sincerely,