H & H Associates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hi ***,
Thanks for replyingAs a matter of fact, there still is a pending payment on my account just as I checked in a few minutes earlierAnd you have refused to provide any evidence for or against this payment, but rather shut down my account to avoid the payment requestI find your part of stating very hard to believeMoreover, your *** threatened to shut down my account even before he did any investigation, and continued with stating that "we will not be responding to you since you have filed a compliant with Revdex.com."
Other than the very unconformable words from you, I have neither seen any concrete evidence nor specific terms/policiesIt is also not an effective way of drain your personal emotionFatwallet is a great company but I can't say the same for some of its employeesI enjoy the relationship with fatwallet.com and hope you do the same
Best,
***

Hi ***,Thank you for your patience while we looked into resolving your concern We have recently released your account after a brief audit for security purposes We regret any inconvenience this caused, and you should have full access to your FatWallet.com account at this
time.Please let us know if you have any further questions or concerns.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[fatwallet.com is not willing to discuss, nor do they want to correct their mistake.]
Regards,
*** ***

I had one of my best experience with FatwalletI had been a customer since october I make a lot of purchase online and use online cash back sites to add saving on my purchaseI use fatwallet for my purchases because they are highly reliable to issue a cash back on my purchaseI had to email them for purchases to resolve cash back issues but almost immediately resolved to my satisfactionThey also have one of the best cash back rates and cash back on more sites than others I have seen in market

Hi *** We'd be happy to help you We see that we just processed a payment for you on 6/1/in the amount of $to your PayPal account If you are missing orders in your Cash Back account, we advise our members to contact us at the following
link:https://www.fatwallet.com/account/click-history/?show_support_msg=1Please let us know if you have any further questions or concerns, and we'll be happy to help you.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
They decided to retroactively stop offering rebates without proper notification, we want our money or will take this to the attorney general

Hi ***,We've lifted the restriction on your account today. Please note, that you were already paid for several orders that were not made by you, as specified. Additionally, you received another bonus on top of these orders while we were running the Double the Difference Promotion. Don't worry, again, we've released your account and you are now able to request payment. In the future, please be aware that orders that were not made by you will be restricted from reward and your account may be audited if these patterns continue.As always, if you have any further questions or concerns, we'll be happy to help.Sincerely,***FatWallet.com

Hi ***,Thank you for your patience while we looked into resolving your concern We have recently released your account after a brief audit for security purposes We regret any inconvenience this caused, and you should have full access to your FatWallet.com account at this time.Please
let us know if you have any further questions or concerns.Sincerely,***

On Wed, Sep 9, at 7:AM, *** wrote:I have heard from the company and you may close the complaint. Answers were not satisfactory but situation is resolved. Thank you for your assistance,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
  They decided to retroactively stop offering rebates without proper notification, we want our money or will take this to the attorney general

Hi [redacted],Thanks for contacting us by way of the Revdex.com.  As discussed in your previous communications through the Customer Service email, the 'doubling' of the difference has to do with the Cash Back that was earned at FatWallet.com.  We understand your confusion through, and want to...

resolve this for you today.  We would like to add a  $25 Valued Customer Bonus on your account today to more than make up for the missing money you expected from this promotion.  In order to do so, can you please reply with the email account that is associated with your FatWallet.com account?  The one listed does not populate an account for us.Please let us know if you have any further questions or concerns, and we'll be happy to help you.Sincerely,[redacted]FatWallet.com

Hi [redacted],Thank you for your patience as we researched this issue for you.  After review, we have released your account last week.  The audit that was done on your account was for security purposed, and after this audit you now have full access to your account.We apologize for any...

inconvenience.Sincerely,[redacted]

Hi [redacted],The Costco offer you are referencing was posted by a member in January 2013 and has since been archived since April 2013.  This offer was found at the below link:[redacted]If you click the above link and look underneath the title of the offer...

you will find that this deal was archived from [redacted].  We regret any confusion and appreciate your understanding of our User Agreement, as offers are subject to change and expire without notice from FatWallet.com.Please let us know if you have any further questions or concerns.Sincerely, PatrickFatWallet.com

Hello, Unfortunately, FatWallet discontinued offering Cash Back on 5/10/16.  This was communicated in mass by way of the landing page of the website and via email.  We regret that we will not be able to reward Cash Back if these purchases were made through FatWallet.  We did want to make you aware that our parent company, Ebates.com, still offers Cash Back at over 1,500 retailers and sometimes will be the highest Cash Back offer on the internet.We appreciated your loyalty while shopping through FatWallet to earn Cash Back and we hope that you will continue to earn through Ebates. Sincerely, Patrick

Hi [redacted],We'd like to resolve this matter for you in its entirety.  We attempted to locate your case internally, but didn't have any luck.  Can you please either reply to this case or to [email protected] with your order confirmation that you received after placing this order with...

Sears?  Once we have this information, I'm certain we'll be able to fully resolve your case, and additionally reward the $10 promotional credit.We look forward to resolving this as soon as possible.  Sincerely,[redacted]FatWallet.com

Hello,The FatWallet forum is powered by user generated content, so our community of members are the people that posted this deal in 2013.  This deal has since expired and was archived by our team.  Unfortunately, since this was an expired/archived forum post by a FatWallet member, we are not responsible for the offer being available and have no compensation to provide you over this issue.  We regret any confusion and appreciate your understanding.Please let us know if you have any further questions. Sincerely, PatrickFatWallet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Hi [redacted],Thank you for writing in.  We appreciate your patience while we looked into your issue.  The reason that you're having these issues is because the Cash Back reward is becoming available 45 & 90 days after your order has reported to your account, instead of the actual...

date you placed your order.  After looking at the purchases you are inquiring upon, I see that they are now available to cash out, as it is now passed 1/4/15.  We are working with our engineering department to improve this experience towards the order date, but this improvement is still in development.  For your patience, we have placed a $20 Valued Member Adjustment onto your account, and this will be available within 24 hours of today.As for your concern around the minimum amount of $10 to be requested, this is supported in our User Agreement at the below link:http://www.fatwallet.com/user-agreement - To receive FatWallet Cash Back in an amount of $10.00 or less, you must
have an account at PayPal, and request payment electronically.We look forward to improving this experience, and we're happy to resolve this for you today.Sincerely,[redacted]FatWallet.com

Hi [redacted],
Thank you for contacting us.  We regret the delay on this response. 
We see that we did process a payment for your request on 7/10/14 in the amount
of $404.61.  If your order does not report fully to your account,
as we would expect it to, we do request that you provide your order
confirmation, so that we can contact the store on your behalf and receive a
resolution for you.
We're happy that you received your payment, and hopefully you can continue to
receive Cash Back by shopping through FatWallet.com.
Sincerely,
[redacted]
FatWallet.com