H & H Associates

Hi ***,We'll be happy to release the suspension of your account if you are able to provide the required documentation for proof of purchase There are several orders in your account in which have been returned, cancelled, or exchanged Once we receive the requested information, we can resolve your concerns.Please let us know if you have any further questions or concerns, and we'll be happy to help.Sincerely, [redacted] FatWallet.com

Hi [redacted] ,Thank you for contacting us by way of the Revdex.com After review of your account and transactions that have posted to it, we are aware that several of the purchases you made are not valid Because you are not making the purchases that are reporting to your account, or these purchases are not valid, we are unable to reward you for these fraudulent purchases We regret to inform you that we are unable to reactivate your account after the patterns you have shown in purchasing FatWallet does not allow you to earn Cash Back on purchases you did not make This also is true with cancelled, returned, or exchanged orders.We appreciate your understanding and hope that you are able to continue finding the best online deals in the future.Sincerely, [redacted] FatWallet.com

Hi ***, Thanks for contacting us by way of Revdex.com After review of your complaint, you were correctly informed on FatWallet.com's responsibility to honor [redacted] 's discount Any offer that is displayed on our site, is provided to us by the store These offers change frequently, and as our User Agreement states, we are not responsible for an offer published that may be expired We did reward the Cash Back that you were expecting on this purchase In addition to this reward, we added a $Valued Member adjustment to your account for the confusion over this offerWe are happy to resolve this for you in this manner Please let us know if you have any further questions or concerns, and we'll be happy to helpSincerely, [redacted] FatWallet.com

Hi ***,Thank you for contacting us After review of your account, you made self referrals through our referral program, which is apart of our exclusions This was identified after a brief audit of your account Below are the current terms of our Referral
Program:http://www.fatwallet.com/tell-a-friend/A "qualified referral" is a new member of FatWallet referred by you that signs up at FatWallet.com during the referral period starting July 1, and ending September 30, and that complies with the rules set forth belowIf a qualified referral makes purchases totaling $or more that earn cash back within one year following signing up, FatWallet will pay you $for each such qualified referralFatWallet will pay you an additional one-time bonus for the referral period if two (2) or more of your qualified referrals each make purchases totaling $or more that earn cash back before the end of the referral periodYou will receive the highest one-time bonus for which you qualify in the table aboveYour one-time bonus will be added to your FatWallet account at the conclusion of this promotionA qualified referral must be made using your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by FatWallet that allow for proper tracking of referralsThe following activities are not permitted and will disqualify you from earning a referral bonus: self-referral, (ii) posting your referral link on any FatWallet merchants Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by FatWallet in its sole discretion to be inconsistent with the purpose of the FatWallet Tell-A-Friend ProgramFatWallet decisions are finalYou are responsible for any applicable taxesThis referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of agePlease let us know if you have any further questions or concerns.Sincerely,***

I have been using fat wallet since and make most of the rebates on business travel (hotels)Whenever a rebate isn't processed (twice in years), their customer service always gets it back from meAs long as you have the enough to prove you stayed the nights, they seem to be very helpful

Hi ***,Thank you for contacting FatWallet by way of Revdex.com. After review of your case with our Customer Service team it appears that you are going outside of our User Agreement that is agreed to upon signing up. It has been discovered that many of your recent
eBay purchases have been cancelled after you've received a reward, and you've requested payment on cancelled purchases. These practices are outside of our User Agreement, this has been communicated to you, and you suggested that you were going to find other alternative ways around our User Agreement. Unfortunately, we are unable to continue your membership with this type of account behaviorIn order to reactivate your account we need you to provide all of the requested information to your account specialist. Please let us know if you have any further questions or concerns.Sincerely,***FatWallet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The cash back has been deposited into my account and is showing as pendingAs long as it is finalized, I will be satisfied with the resolution.
Regards,
*** ***

Hi Laura,We certainly want to reward you for this missing purchase on your account. It looks like all orders have reported and are either available or have been paid in the past. For us to resolve this we need order confirmation page (that includes an order number, order date and
price
break-down showing product total, shipping, tax and method of payment). We look forward to hearing back and resolving this for you.Sincerely,***FatWallet.com

Hi ***,Thank you for contacting us After review of your account, you made self referrals through our referral program, which is apart of our exclusions This was identified after a brief audit of your account Below are the current terms of our Referral
Program:http://www.fatwallet.com/tell-a-friend/A "qualified referral" is a new member of FatWallet referred by you that signs up at FatWallet.com during the referral period starting July 1, and ending September 30, and that complies with the rules set forth belowIf a qualified referral makes purchases totaling $or more that earn cash back within one year following signing up, FatWallet will pay you $for each such qualified referralFatWallet will pay you an additional one-time bonus for the referral period if two (2) or more of your qualified referrals each make purchases totaling $or more that earn cash back before the end of the referral periodYou will receive the highest one-time bonus for which you qualify in the table aboveYour one-time bonus will be added to your FatWallet account at the conclusion of this promotionA qualified referral must be made using your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by FatWallet that allow for proper tracking of referralsThe following activities are not permitted and will disqualify you from earning a referral bonus: self-referral, (ii) posting your referral link on any FatWallet merchants Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by FatWallet in its sole discretion to be inconsistent with the purpose of the FatWallet Tell-A-Friend ProgramFatWallet decisions are finalYou are responsible for any applicable taxesThis referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age.Please let us know if you have any further questions or concerns.Sincerely,***

Hi Ling,Thank you for contacting us. We have concerns in your shopping habits through eBay.com, and have requested that you submit a Support Request to speak with your Account Specialist - *** *. Unfortunately, you failed to comply after several requests to contact us via
Support Request. Please contact us from the below link:***From there we should be able to resolve your concern. If you have any further questions or concerns, please don't hesitate to ask, we'll be happy to help.Sincerely,***FatWallet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
hi
first of all I did not cancel any orders the merchant canceled the orders because the items I ordered was out of stock,
I understand the reversal of the cash back $and $72 but then they took off $and they refused to give me a reason why this was taken off my account
Regards,
*** ***

Hi ***,Thank you for your patience as we researched this issue for you After review, we have released your account last week The audit that was done on your account was for security purposed, and after this audit you now have full access to your account.We
apologize for any inconvenience.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[fatwallet.com is not willing to discuss, nor do they want to correct their mistake.]
Regards,
*** ***

Hi ***,Thank you for contacting us by way of Revdex.com. We certainly want to help you with your missing Cash Back that you were expecting through FatWallet.com. Since these purchases did not report directly to your account, we need the order confirmations for your purchases to
accurately add these orders to your FatWallet.com account. If the store did not automatically report your order, we are forced to retain this information from the customer in order to research why this order wasn't directly reported to your account. If you no longer have this documentation, do you have an estimate on how much Cash Back is missing from your account? We can try to work something out that way too.We look forward to hearing back from you and resolving all of your concerns.Sincerely,***FatWallet.com

Hi ***,Thank you for contacting us by way of the Revdex.com After review of your account, it appears that the rewards to your account were correctly attributed During the time of your purchase we were offering 1% on PC Hardware, and it appears this is what your purchases were
for The 5% or above offer was only for Software or *** Band, phones, Surface, and accessories This information can be viewed at the below link, and by clicking 'Details' which is right above the 'Shop Now' button:***We regret that there was confusion over this 'Up to' offer, and have placed a $Courtesy Adjustment on your account on behalf of FatWallet.com.Please let us know if you have any further questions or concerns, and we'll be happy to help you.Sincerely,***FatWallet.com

Hi ***,Thank you for contacting us by way of the Revdex.com After review of your account, it appears that the rewards to your account were correctly attributed During the time of your purchase we were offering 1% on PC Hardware, and it appears this is what your purchases were for
The 5% or above offer was only for Software or *** Band, phones, Surface, and accessories This information can be viewed at the below link, and by clicking 'Details' which is right above the 'Shop Now' button:***We regret that there was confusion over this 'Up to' offer, and have placed a $Courtesy Adjustment on your account on behalf of FatWallet.com.Please let us know if you have any further questions or concerns, and we'll be happy to help you.Sincerely,***FatWallet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I appreciate all the effort on the company's part I once again offer to go through the transactions together with the company to confirm what is and what is not mine Please let me know Otherwise, once I request/receive payment I will be donating a portion to my local charity so as not to keep what might not be mineOnce again, thank you for your understanding and timeRegards,
*** ***

Hi Mr***,
We have deemed this purchases, similar to your REI purchase, as a fraudulent purchases This is because you have taken a pattern with one of our higher risk merchants and made purchases in which should have been reversed If you can provide documentation that you have received your *** purchases, we will be happy to investigate your eligibility for Cash Back As it stands, we are unable to reward Cash Back for these purchases as they have been deemed ineligible We hope that you understand that we are offering a free service and we have rewarded you with the Cash Back in which you were eligible for
Please let us know if you have any further concerns, and we'll be happy to answer them
Sincerely,
***
*** *** ***

Hi ***,Thanks for contacting us by way of the Revdex.com As discussed in your previous communications through the Customer Service email, the 'doubling' of the difference has to do with the Cash Back that was earned at FatWallet.com We understand your confusion through, and want
to resolve this for you today We would like to add a $Valued Customer Bonus on your account today to more than make up for the missing money you expected from this promotion In order to do so, can you please reply with the email account that is associated with your FatWallet.com account? The one listed does not populate an account for us.Please let us know if you have any further questions or concerns, and we'll be happy to help you.Sincerely,***FatWallet.com

Dear Valued Customer,
Today we have updated your account with an additional $bonus on behalf of FatWallet.com. Please be aware that future purchases through Travel Sites will exclude additional fees, charges, and taxes. We are happy to resolve this issue for you today. Please let us know if we can be of any further assistance, and we'll be happy to help
Sincerely,
***
FatWallet.com