WOW! Internet - Cable - Phone

Complaint: [redacted]
I am rejecting this response because: That has nothing to do with my initial Revdex.com complaint, which is that I still have awful internet. I've has 6 tech visits throughout my WOW service, and nothing has been resolved, all this has been stated in a previous messages
Regards,
[redacted]

We have reached out to the customer about other options for getting service to there location. It appears we have found one that will work because we are sending out someone to speak about service packages.

Complaint: [redacted]
I am rejecting this response because:When I unintentionally signed up for autopay, it was just that.  Unintentional.  But at no time did I get a "are you sure" or some kind of confirmation that I signed up.  When I finally found a confirmation email in my junk mail, the damage was already done.  The email said I should continue to pay my bill via the website until I received a bill that said I was enrolled in autopay.  However, they stole the money from my account before any of that ever happened.  That particular bill is in my mailbox today and is due on the 27th, however they stole the money before I even had a chance to dispute the amount, and all they can tell me is I have no recourse.  That's where I need Revdex.com assistance. Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/12/28) */
We have attempted to contact this customer multiples times with no luck to discuss bill and to advise of unreturned equipment. At this time, we will be closing the case due to no response from the customer.

We have reviewed this customer's complaint and account and have submitted to clear the final balance on the account, which consisted of $30.00 in late fees. We have submitted to have this withdrawn from collections, so that this will be removed from her credit history.

We would be glad to look into this complaint however we have been unable to reach this customer nor locate the account with the information given.

Initial Business Response /* (1000, 5, 2015/07/21) */
We spoke to the customer and verified their mailing address. We also informed them that the refund check was mailed on 7/20.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Our refund check was finally received.

Complaint: [redacted]
I am rejecting this response because: I do not know who my father is and this response has NOTHING to do with my complaint. This is why I will NEVER do business with WOW Internet & Cable. We all make mistakes however, to mix up someone else's complaint with mine is unacceptable. Please remove the negative remarks from my credit scores and the $200 your company says I owe. I only owe $80. Thank you,
Sincerely,
[redacted]

I have contacted the customer and made them and offer to lower there price to something both parties can agree on. Customer is ok with this deal and knows the discounts will be applied for a 12 month time frame.

I apologize for the inconvenience that you are currently experiencing. We have credited the remaining amount of the $8.59 that had not already been applied. I am sorry for the confusion but I am glad we were able to get this issue fixed for you.

The customer disconnected his account on 3/9/16. On 4/12/16, we mailed a final statement to the customer which showed a balance for unpaid services up until the date of disconnect and the charge for the unreturned equipment. After the final balance went unpaid and the equipment unreturned,...

the account was turned over to a collection agency. The equipment was returned in September and the service balance was paid in October. As this balance included charges for both unpaid services and unreturned equipment after sending a statement to the customer for those charges, it was a valid attempt to collect a debt.

We are working on getting a copy of the invoice from the customer so we can forward that to our contractor for reimbursement.

Initial Business Response /* (1000, 5, 2015/09/08) */
We have been unable to reach the customer to resolve this issue. We will need a valid phone number to reach the customer in order to go any further with this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
My VALID phone number is on my account because when I call in that is how I am identified. Just another lame excuse from this company. MY PHONE NUMBER IS XXX XXX XXXX. MY PHONE IS ON 24 HOURS A DAY 7 DAYS A WEEK. IF I AM UNABLE TO ANSWER THEY CAN JUST LEAVE A MESSAGE AND I WILL RETURN THE CALL.
As of September 9, 2015, 8:10 am, WOW has all their equipment from my home. I no longer am a customer of theirs and I would appreciate my billing to be taken care of and have a zero balance.
Final Business Response /* (4000, 17, 2015/10/13) */
The account balance has been cleared per customer request.
Final Consumer Response /* (2000, 19, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are working with the local warehouse to get this issue resolved. This is not a short process for equipment to be reviewed but we will continue to work on this issue till it is resolved.

We located the cause of the delay and were able to correct it. He check was sent out today so she should receive it soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

You are incorrect we have paid and we quit paying due to errors that you say there none of. Also no one has bothered to return our phone calls. What kind of company runs without someone from corp calling back after several messages.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 18, 2015/10/30) */
This customer's problems were handled by our business department.
Initial Consumer Rebuttal /* (2000, 20, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We forwarded this matter to our local management team for resolution. Techs were sent out and repaired the problem. The customer was provided the system supervisor's contact information if there are any further issues.