WOW! Internet - Cable - Phone

We have spoken with the account holder and they have agreed to keep the servicesWe provided a monetary adjustment for the issues that they experiencedWe are assuming this case closed as the customer accepted our resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

No payment was made for the bill printed in October. This means the November bill was printed for both months and a late fee. There has been no change in billing for services

Thank you for contacting WOW! My name is ***I apologize for the inconvenience that you are currently experiencing. We have tried calling you on the number provided and been unable to reach youReviewing your account I see a technician came out and resolved the problem with the
internet serviceWe have applied a $credit to your account for the problems with the servicePlease let us know if there is anything else that we can do to assist you

*** ***

We have spoken with the customer and have explained the billing and the rateWe have made adjustments for the month that he was overchargedIn addition, we will be researching the phone calls into our customer service and will handle appropriately

We have put this resident in contact with our local management team to work towards a resolution for this issueAs this pertains towards a construction matter, it may take time for the issue to be completely resolved

Our local management team has reached out to the customer and this issue has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After talking with sales manager have been authorized full months of bills at which time I will start paying the increased rate! If this is not true then I do not accept the offer!
Sincerely,
*** ***

We have gone out and buried the cable so the customer no longer has to go out and connect there cable lineWe have also applied some credit to the account for her issueIt appears everything has been resolved and the customer was satisfied from the last message I received from our field services

Initial Business Response /* (1000, 5, 2015/06/25) */
I do apologize that you have had this issueHowever we are unable to assist you as the location that you have given is not serviceable by our companyIt does appear by the message you may need to speak with *** Its sounds like you may have
selected the wrong company for this complaintI hope they will be able to resolve your issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our Account Research (billing) team has reached out to the customer and provided the requested documentation to resolve this matter

The early termination fee has been waived after a review of validity. The balance for this charge has been removed as of 9/

Complaint: ***
I am rejecting this response
because: 1. I never received a 'reaching out' (other than having a technician sent out to verify nothing in my home could contribute to the proglem).Had this company 'reached out to me,' I would have indicated to them that I am still getting 'INTERMITTENT/RANDOM' disruption in service AND, I would have e-mailed them the screen shots to prove it
Sincerely,
*** ** ***

Our policy for closing accounts can be completed via over the phone with our consumer care representativesThe customer is unable to close the account via emailThe consumer has a balance of $at this timeThe consumer has a late fee waived

Initial Business Response /* (1000, 8, 2015/09/25) */
Customer is not active with WOW! at this timeIf customer would like to return after balance is resolved we would be glad to do whatever we can to make sure her internet is back up and running as it should be

We have also received this complaint from this customer via direct email and are in contact with him regarding this matterWe will continue to address this through that route

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***