Worldwide Travel Experts Reviews (%countItem)
Worldwide Travel Experts Rating
Address: 1130 Kapahulu Ave, Honolulu, Hawaii, United States, 96816
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The final straw was having to cancel a trip due to a confirmed illness. Although the hotel waived any penalty based on the situation, World Discovered kept all the money, even though their own cancellation policy was a 50% penalty and I purchased insurance through them that was to cover cancellations due to illness 100%. World Pacific claimed said paid the hotel, but the hotel in writing confirmed this was not the case.
To put it simply a friend and I while in Hawaii purchased this with the promise that we could cancel within three days. I attempted to cancel on day two and was told it had been successfully canceled. However approx one week later my friend received a call asking how we were enjoying our new timeshare. This was perplexing you both of us so I once again called and the representative stated that it had not been canceled and that she didn’t know who I talked to but it wasn’t canceled and that I would have to pay a cancellation fee since the window to cancel was closed. Not only was this terrible misinformation but lack of integrity on the part of the company. I have not done any busy with this I’ve never used their site and they are now asking for over 9000 dollars which is now on my credit which is stopping me from doing things in my life. This is why people don’t trust businesses because things like this occur everyday. I look forward to this matter finally being resolved.
Aloha ***,
Please see attached, a scan from your contract containing your initials at the top acknowledging this information.
This notice of cancellation details clearly that you have your 3 days to cancel as you said, and goes on to list the multiple options for cancellation. We offer multiple ways to cancel, all are in place and intended for the specific intention of being able to follow up on "proof" of cancellation so as to avoid any human error of a missed cancellation (such as the one you are mentioning). These options all leave a paper trail so that we can ensure best business practices are followed. Calling, and not being able to identify what number you dialed or who you spoke with, is not one of those options for the very reason that we have no way of confirming or denying these allegations therefore the word of the contract is the only standing proof.
We do not lack integrity, and had this been cancelled correctly, this would be a non-issue. We also typically do not allow cancellations past the recision date whatsoever (asides from grave medical or financial bankruptcy emergencies), but it sounds like the team was making an effort to find a middle ground with you. The reason a cancellation fee would be required is because, after the recision period, we are no longer holding accounts in escrow (in house), contracts and loans have been distributed to fulfillment and Monterey for servicing etc. It is an expense to reverse these processes.
If you would like to close this account, we are willing to offer a buyout based on a current report of your standing with Monterey FS. If you are open to this option, please let us know. We will pull your loan report and put together an offer.
Thank you,
Customer Service Management.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I would like to cancel the account please whatever needs to be done. I shouldn’t have to pay an excessive amount for something I didn’t use not once nor did I want. So please send offer so I can review thank you
Sincerely,
Eric Slayton
A buyout agreement has been confirmed via email and is just waiting for processing. No further assistance required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Hello
We are a retired military couple who enjoy traveling. We bought into the WorldWide Travel Experts package for $3,601 because it had the promise of great savings on lodging worldwide.
Dispute 1
Account # 10-502979432
Dates associated with the item being disputed: July 1, 2018 – May 1, 2020 (22 months).
Explanation: We entered an agreement with Worldwide Travel Experts in Lahaina, Hawaii for a Hotel Vacation Travel Discount Package. The cost totaled $3,601 with 17.90% “yearly” interest rate. Also, there was a bait and switch. Before we could get home and unpack we were turned over to Monterey Financial in California.who we find are practicing predatory lending practices.
1. The savings were found only once in Las Vegas and the saving were only $30-40 dollars less.
2. There was no introduction to this new company by the name of Monterey Financial.
3. Our lending rate of 17.9 was arbitrarily changed with this new company. From each payment 29% and 50% was applied to interest. I inquired and was told that is how they calculate rate and it changes daily.
4. I was not told the basis for the drastic interest change by neither WorldWide nor Monterey
5. I believe they have broken their contract with predatory and fraudulent lending practices
6.
7. My contract is with WorldWide who seems not to be able to control the actions of Monterey Financial
Enclosures: Copy of
Installment Contract with WorldWide Experts
Monterey Payment history showing 30 - 54% interest
An e-mail from WorldWide confirming Nearly $1000 taken an applied to interest (nearly $800 ) overage.
Thank you for your assistance
Sincerely
Hello,
Based on the complaint received, it sounds as though it stems from a confusion. On 05/23/2018, Ms. and Mr. entered a Retail Installment Contract for the purchase of their travel membership. At the time of signing, they were provided with the attached Retail Installment Contract, which outlined all of the contract terms. Please reference page 5 of this agreement, where Ms. and Mr. were notified of the intent to assign this contract to Monterey Financial Services.
Once assigned, all contract terms remain the same and Monterey Financial does not make any type of changes, and will honor what was agreed upon in the Retail Installment Contract. As can be seen in the Truth in Lending Disclosures section, Ms. and Mr. agreed to financing $3601 with an Annual Percentage Rate of 17.90% and splitting it into 48 months at $105.59, which would result in a Total of Payment of $5068.32. This means that if they decide to make every single payment on time and only pay the minimum of $105.59 each month, they would end up paying a total of $1467.32 in Finance Charges. Ms. and Mr. can choose to pay off at any time, which would result in savings depending on when they choose to pay in full.
Based on the complaint received, it sounds as though they are calculating the interest rate incorrectly. In order to calculate the daily interest accrual, they need to multiply the ending principal balance by 17.90% and divide by 365. Once the daily interest accrual is obtained, they amount of interest paid with each payment is going to depend how often they are making payments (multiply daily interest accrual by the # days between each payment). I am attaching a spreadsheet, which shows a breakdown of the payments on this account. For example, on this account they made a payment on 12/04/2019 and allowed 152 days to pass without any payments. If the daily interest accrual at that time was $1.12 per day and they allowed 152 days to pass without any payments, by the time they made a payment on 5/4/20, they had a total of $170.44 that had accrued in interest and would be recovered first as soon as a payment was made. It is best to always pay each payment on the due date, and make additional payment when possible in order
to bring the principal balance down. As the principal balance goes down each month, so will the daily interest accrual. The columns in gray are all available on our website, and I added the columns in blue toshow the breakdown of the interest accrual.
As outlined above, Monterey has not changed any terms of this contract. The interest paid to date has been in accordance with the Retail Installment Contract and terms Ms. and Mr.
agreed to. It should be noted that they also had the option to pay the Same as Cash amount of $3601 within 180 days of entering this agreement, but did not exercise this option. As outlined above, additional payments can be made at any time to save money as well as the option to pay in full, which would result in large savings. If neither of those two options are possible, then it is highly recommended that they ensure the monthly payment is made each month on the due date and avoid large gapsbetween their payments. Based on the attached payment history, all negative credit reporting previously is correct and as long as future payments are made on time, we will continue to report the current status of the account. If Ms. or Mr. believes any of this information to be inaccurate, they should contact Monterey's office at toll free 877-399-6374 to review this more in detail with an agent or provide any proof they may have showing the account should not have been reported as late.
Thank you.
We had booked a Mediterranean cruise on Celebrity, reservation #*** and ***, on for a June 22,2020 through World Wide Travel Experts. Due to the Covid-19 we canceled our trip on March 6, 2020. We were told it would take up to 90 days to get our refund for the cancellation based on when they received it from Celebrity. They received the refund March 17, 2020 and as of this date I have spent over 8 hours trying to get an answer why we have not received our refund. I continually get put on hold for over an hour every time I call and then get hung up on.
Aloha ***,
Please be aware that Worldwide Travel Experts role is as a travel broker.
This means we connect our members with the vacation providers and vendors who are selling exclusively priced and/or private rate inventory over our platform.
Therefore, when you book a cruise through your membership, Worldwide Travel is connecting you with one of those two groups. Sometimes, the rate is coming direct from the cruise line, and sometimes it is coming from a vendor that works with the cruise line. In this case, the cruise line may have confirmed your refund, but that does not mean it is in our possession yet.
We can confirm that we are absolutely not "holding" or keeping your money from you. Our concierge department is working tirelessly to secure and consolidate our members' refunds, and we sincerely appreciate your patience. Due to simply the sheer number of people affected whose refunds are being worked on, this one has not been completed yet, but we can assure you that it is on our radar, and the very capable concierge department is working to secure it.
If you have any other questions, you can speak to a manager at [email protected]. Other than that, there is already a note in the system from Sunday 6/7/20 when you last called to request an update. They are reviewing and will call to advise asap.
Thank you.
We purchased a Mediterranean Cruise through this company July of 2019. Due to the Corona Virus and the fact that Italy was closed off we decided to cancel our cruise for June 22. We cancelled it on March 6, 2020 and was told it would take up to 90 days to get a refund. We had paid WWTE the full amount when we booked the trips. I contacted them on June 7, 2020 to find out the status of the refund and they informed me that I had received the refund on March 17, 2020. I informed them that the cards that were refunded to did not belong to me. I have been chasing this ever since and found out that in fact Celebrity did refund the cruise on March 17 but it was to credit cards belonging to WWTE. I have been kept on hold for over 2 hours on 2 calls and then hung up on. I have received e-mails stating that they tried to contact us but were unsuccessful and to call them back to only get the same response. Celebrity Cruises refunded WWTE on March 17, 2020 and they have failed to refund me for the (2) reservations.
Refund the whole amount including interest from March 17, 2020 to today. Interest on $26,419 would be $264.19
I cancelled two cruise reservations to the Mediterranean on March 6, 2020. I was sent an e-mail with the amount to be refunded for the trip from the travel agent and was told it could take up to 90 days to be refunded due to the cruise lines. Celebrity Cruises refunded the vacation to the travel agent on March 13, 2020. I started trying to collect the refund in May and after 14 2 hour hold calls and numerous e-mails we received our refund on June 30, 2020. The refund was $1,300.00 less than what the e-mail stated. I have contacted the travel agent several times and have yet to get any response to why the amount is less than what the e-mail said I was to be refunded.
The amount to be refunded per the e-mail was $10,002.88 on reservation #*** and $15,259.74 on reservation #*** for a total of $25,262.62. They sent $9,450.88 and $14,707.74 for a total shortage of $1,104.00. Pay the $1,104.00.
Hello, Mr.,We hope this message finds you well. We received your information inquiry in regards to the refund for reservations *** & ***.We checked and confirmed with both Celebrity and our Accounting Department the exact amount you paid for both cruises to the cruise line. As we confirmed in the emails we sent you back on June 18th, for reservation *** you paid $9,450.88 to Celebrity, and $14,707.74 for reservation ***. That's all the transactions we have on record.In regards the email Agent Rosanna G sent you in March 7th, she mentioned there was a penalty for each reservation, however, she made a mistake by not deducting that penalty from each amount stated in the email she sent you. The right amount of money to be refunded was stated and confirmed in the email we sent you back on June 18th. That means you already have received the full refunds for both reservations. We, Worldwide Travel Experts nor Celebrity, do not have any records of any additional payment you made for this cancelled cruise, and are not withholding any money that should be refunded.We are aware this whole situation have caused you many inconveniences, we're deeply sorry and we do apologize again for that, but we hope you find this information useful. We also have a note in the system for a supervisor to go over this information in detail with you. They will be contacting you shortly.Kind regards,
Customer Service Management.
I attended a seminar on June 21, 2017- I felt pressured to get this as I was a single mother attending with my child. I was told to imagine all the nice trips you can offer to your daughter. I told "Y" (The World Wide Expert Manager) I'm in the middle of getting my credit up to date so I can qualify for a home/car. (I was fixing my credit after a divorce) I explained I don't want this on my credit because I have been working so hard to fix my credit and I was told not to worry this will be a private in the house loan. I was also given a $ 500 Resort Condo Certificate. Upon returning- I decided to see if my work has any incentives to its employees. I work in the Relocation Industry and as an employee, I get free furnished apartments throughout the world. I called the office directly at *** and no answer. I could not leave a voicemail. Keep in mind, I'm not in HI so I could not stop by. I text the sales representative manager "Y", he gave me his personal cell phone number because he wanted to establish trust. I text him. I told him. I decided to cancel because I found out my work offers me a free place when traveling. I asked him for his email address so I can email my cancellation request. He called me back and told me "Sorry for my delay, I will work on your file and let the in house loan office know about your cancel request." I asked him, is there anything else I need to do. "He said, no that he will take care of it!" I told him that I noticed a form in my black binder, that I can fill out for cancellation requests. He said I will take care of it since you are speaking to me directly
Fast Forward to May 2020, I have been through so much! I had health issues upon my return to California in June 2017, I couldn't follow up with "Y" weekly to see what has taken place due to my declining health. I called "Y" when the calls first started, I asked him why I'm receiving calls. He had mentioned that he will find out what went wrong but not to worry. I was upset and I said...Why should I pay when I cancel this service with you! This is not okay and it will ruin my credit.
Since I was protecting my credit, I complained to Monterey Financial Services that I should not be paying for this. Monterey Financial service redirected me to speak with Worldwide Travel Experts. I try so hard to stop this!!! Eventually, as time passed, this contract $ did hit my credit report. I have written to World Wide and Monterey Financial Service (who collects the payment) I provided an outline of what happened. The injustice of this. I was ignored. In 2017-2018 the ongoing dispute, the collection was finally removed from my credit report. I thought, finally I was heard.
Approximately in October 2019 when I was in the middle of getting a car for my teen daughter, I found out that World Wide Travel Experts put me through collections again. I was blindsided and very upset. I'm upset how "Y" (The Worldwide Representative Mgr) let me down and I was not heard. I try and try to dispute this and I got nowhere. No customer service, no resolution letter, and no offer to help me since "Y" did not complete my request. My priority was my health and now with my health/strength back, I have the time to dispute this unfair contract. This should not happen to anyone else, please stop and do what is fair.
*Please note: I have the World Wide Representative first name (Y), but I am respecting the rule not to include personal information and I won't put his cell phone number on here either.
Aloha ***,
Thank you for bringing this to our attention. Please note that our sales offices in Maui are now closed, and all sales agents from these locations have been released. Our customer service manager would be happy to rectify this issue with you directly. We will be reaching out to you via email today, and if you would please be able to provide screenshots of those text messages with your sales agent confirming that you made him aware of the cancellation request, management would be happy to get this straightened out on your behalf.
Thank you
My file is currently closed as "unanswered". The worldWide travel expert will correct my file and remove the collections off of my credit report. I received an update from them on June 12th, and they stated that is will take 5-7 days to reflect the positive changes. Please update your end as closed "satisfied".
Please confirm upon receipt.
Thank you!
My husband and I bought into this company on our honeymoon back in November of 2018. In the beginning, we used it frequently, but began to notice we were not in fact getting the “guaranteed lowest price.” I began to do my research and found that in a couple of places we had booked, there was quite a bit of price difference between what we paid and our final invoice. I called customer service and submitted receipts as proof of the differences in what we paid. Essentially I asked to cancel our contract because if Worldwide Travel Experts could not honor their end of the contract, why should we have to as the paying customer? We never heard back so my husband called back and reminded them we were waiting on a resolution and they stated they had sent us an email letting us know why they couldn’t cancel our contract etc... We argued that an an email was not enough to settle any complaint. We deserved a call back with an explanation as to why we are paying every month for a program that guarantees something it is not delivering. We were told we would get a call back. My husband I decided to freeze our payments with our bank until we heard from them. Almost 2 months later, still nothing and our account went into collections. When the financial company began calling, I explained to them why we froze our payments to them and they stated they would notate the account but unfortunately they couldn’t speak for Worldwide Travel Experts so unless we wanted our credit to be affected, a payment would have to be made. We resumed payments accordingly and we have since then been paying for services we aren’t getting. We honestly got tired of waiting on a call back and we realized how bad we messed up by buying into this company. When our renewal came up, we tried calling the number listed 858-622-2942, and it is not a working number. I have tried many times to get ahold of somebody to no avail. My payments continue to draft and I wonder why this company gets to keep drafting money out of our account when due to COVID-19, everyone has been unable to travel first of all, and they don’t even offer their customers legitimate numbers to reach them. I am a nurse risking my life to provide for mine and it really leaves a bitter taste in my mouth to see companies like these take advantage of situations like these and continue to profit knowing they’re not honoring their end of the deal. Worldwide Travel experts can come back and say anything they want at this point, but I kept a record of my calls, my emails, the supervisors I spoke with at financial company when I informed them we were in a dispute with the company, and screenshots of non-working numbers advertised on my login page to prove I have tried to make contact with them first before filing a complaint. Unfortunately, I am out of options and honestly with all this going on, I do not feel the customer should be legally bound to a contract that is not upheld by all parties involved. If you’re not offering the services I am paying for, then we have no contract.
Aloha Ms. & Mr.-***,Thank you for your feedback, and please note that we would be happy to review these issues to resolve this matter. Concerning your statements about price comparisons, please be reminded that the travel market is a highly volatile market. You are stating that, while doing research after the fact, you are seeing price differences. The probability of changing prices is very possible over time, no matter what agency you book through. And in regards to the specific issue about price differences on an invoice, we understand you are referencing a purchase which was partially refunded on one of your previous reservations. See below.You paid Worldwide Travel Experts ~$180 for the room. Worldwide Travel Experts passed this money on to the vendor (since Worldwide Travel Experts is only a broker/middleman, we take $0 profit on member bookings) and the vendor paid the hotel. The vendor's price was only ~$156 therefore they were marketing this room at a slight profit which is why you saw a difference on the hotel's refund records vs. your records. Regardless of the vendor's profit upcahrge, you are still saving by booking through your membership as the public price would have been more than ~$180.In addition, we do have record of this members phone calls with our on-site Member Services dept. and the member was handed over to the customer service manager in the fall of 2019 who reviewed their contract for options to resolve this matter. On Nov. 5, 2019, customer service sent the attached email to the members. Although our recision period will not allow for cancellation on this membership, we offered the member our personal assistance on their next membership booking, and credited their member account 10,000 Reward Credits in appreciation of their frustration and to assist with offsetting the price of a future booking.858-622-2942. Please note that this is the correct phone number for our renewals department. If no one picked up, that is because you called after hours. We 100% confirm after running a test call today 5/21/2020 at 2:20PM PST that this phone line is actively working, and that someone is on the other end picking up. If you require COVID-19 assistance, you are welcome to reach out to us at our main number which is provided on your contract [(808) 661-3633] or to contact Monterey Financial directly for more information on their assistance programs [(800) 773-2804].In regards to contact, we apologize for any issue you've had reaching us, but respectfully, we haven't heard from you this year. Per our records, you have not emailed member services or customer service from the email addresses provided. We also ran the phone numbers provided in this complaint against our 2020 phone records and see no record of any missed calls or voicemails from you. Although we are unable to cancel this contract at this time, we will be emailing you with financial assistance details as well as all of the contact information you may need to reach us any time.Thank you.
HORRIBLE!!!! DO NOT WASTE YOUR MONEY! HOTELS ONLY $40-50 dollars cheaper and Flights are never cheaper than other sites!!! NOT WORTH the THOUSANDS they CHARGE and the $200.00 every year renewal! Besides the $6000 we paid for the membership. DO HAVE NOT HELP DURING A PANDEMIC!!!! SAVE YOUR MONEY!!!!!
Aloha ***,
I hope this response finds you well!
In regards to assistance during the pandemic, we absolutely are offering financial assistance programs and would love to get you more information on those. They are simply by request, therefore you must reach out to Monterey Financial to take advantage of them. We would be happy to have Monterey contact you though, in order to avoid you having to spend any time waiting on the phone. Would you like us to do that?
In addition, your review mentions you are having difficulty locating the types of savings and deals that you are expecting via the membership. I am absolutely positive that our system offers thousands of great deals if I may put together a few examples for you? Please let me know, we would be happy to get this resolved on your behalf as soon as possible.
Thank you
Travel Agency refused to reimburse me for a trip cancellation despite the airline stating it was reimbursing them for the flight during original customer service call in December. 5 months later the company informed me it wouldn’t reimburse me for the flight because they did not receive their refund from the airline and that I needed to contact the airline, despite my paying the company, not the airline. Marketed as expert travel agents I’m asked to contact the third party vendors myself, eliminating the whole purpose of having a membership that costs thousands of dollars. Travel was cancelled within 2 hours and clearly DOT law states this travel was refundable for 24 hours, but the airline stated the company purchased my travel plans using non-US currency and did not cancel the reservation I canceled on their site. Clearly this is a customer service failure but the company has been unwilling to accept any responsibility, financial or otherwise, for failing to perform the service I paid them to perform. Customer service required hours of calls over several months without willingness to reimburse or provide me a credit for my travel cost, or refund my membership for failing to provide the services I’m paying for. Service representatives insisted my refund was contingent on them receiving payment from the vendor, but that does not absolve them from responsibility to me as a customer. Requested to speak with a manager or supervisor multiple times only to be offered an adjacent customer service representative. The company has since stated they consider the case closed and is unwilling to provide any resolution.
Hi, Thank you for your patience as we reviewed notes on the account. I have listed a breakdown of what occurred during the member's experience. 11/10/2019 4:59:33 AM - The member booked the flight reservation11/10/2019 7:15:41 AM - The member canceled the reservation.Once the reservation was cancelled, our team continued to work on contacting the airline as well as our vendor. The refund was denied several times as the ticket is non-refundable. The member spoke to the airline and the airline stated they can issue a refund minus $300, however, when we contacted the airline they stated the refund was denied. After countless attempts and 5 months of making attempts to obtain a refund, we were denied. At the time of booking, the member agreed to the terms and conditions, stating,Tickets are non-refundable and non-transferable after booking. Changes are subject to and at the discretion of the airline. If changes are approved by the airline, a fee of $79 USD per ticket is charged for itinerary changes, in addition to any fees imposed by the airline. Name changes are not allowed.At this point, we have exhausted all options of obtaining a refund and there is nothing further we can do since the airline denied our request. Please let me know if you need any further information, all reservation notes can be viewed on the members account under their reservations, which you can see by logging into your control panel.
Thank you.
As a reservation has been denied to us, we are unable to refund on this booking.
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In August 2018, I joined a vacation club on my honeymoon. I mistakenly lost my documents in HI. At that time I was not working, but thought I had a sure job when I returned to IL. However, that was not the case and its been depressing. I had no way to reach the company. Eventually, my husband received an email but I never received anything to date. I obtained an email from him to request information, but no one ever responded. I eventually said I wanted to cancel, no response. To date, I have never used the services of this company. I recently discovered that a company by the name of Monetrey Services has been taking money out of my account, but I didn't realize these companies were even connected. I could not use this company's services even if I wanted to because I've had ZERO correspondence from this company and ZERO communication from this company. I would like to stop these payment from coming out of my account! I do not want to pay a company that does not provide me with a means to use its services. I do not want to pay a company that does not respond to communications. I do not want to pay a company for services I do not use and cannot use. I have seen numerous responses to complaints and it seems this company lacks integrity and good customer service as core values. I would not dare continue taking money from people knowing they cannot use my service. I would not want to have people pay me and I offer them nothing in return - this is horrible business ethics. I am seeking assistance to stop this company from taking money from my account.
Aloha ***,Thank you for reaching out, we only wish we had heard from you directly first. A manager will be sending you an email shortly to offer assistance.------Revdex.com PLEASE ADVISE:
We've done a double check of our records, we have no record of receiving any emails from Ms. *** or primary member Mr. *** to either our member services department or customer service department. We also checked our reservations center (see "agent notes" attachment) and the member has at no point reached out for assistance via phone/email/live chat asides from recently discussing confusion over renewals when contacted for an incentive offer.If the customer lost their paperwork, we are happy to help rectify that but we have not whatsoever done wrong simply by selling someone a membership who then ignored their purchase and benefits. The payments were agreed upon at time of sale and have been coming out as was properly and legally warranted. This is as if she purchased a vehicle then threw away the keys and never reached out to the dealership for assistance.We request that this complaint be removed immediately as the customer's lack of logging in or attempting to reach us does not constitute a complaint against our values and service as a company. We are happy to provide her any and all services as she deserves having rightfully paid for them, should she want them. And if she requires financial assistance, we can help with that too.Thank you,
KATE M.
CUSTOME SERVICE MGMT.
THEY PROMISED THAT THEY WAS CHEAPER THAN ANY OTHER SEARCH ENGINE BUT THEY USED THE SAME SEARCH ENGINE AND USED BOOKING.COM TO BOOK MY STAY. SOMETHING I COULD OF DID MYSELF WITHOUT THE MONTHLY CHARGE THIS COMPANY CHARGES. THEY INTENTIONALLY LEAVE OUT THE PROPER STEPS TO CANCEL. HOW ARE YOU SUPPOSED TO SENT A CERTIFIED LETTER VIA MAIL WHEN YOU ARE OUT ON VACATION IN 3 DAYS? I FEEL COMPLETELY CONNED BY THIS COMPANY AND LIED TOO.
Aloha ***,
Thank you for your feedback. Please note the following terms of the membership:
1) This system acts as a travel broker between the customer (you) and accommodation providers/corporations around the world to obtain exclusive inventory for your purchase price. If you recently made a booking through your membership, and records show it is through Booking.com when you checked in, then that is because we obtained it from the Booking.com corporation. It is still a privately priced piece of inventory and brokered through us at an exclusive price. If Booking.com had kept the inventory and posted it themselves publicly, it would have been available at a much higher price.
2) The terms of cancellation are written on their own separate page of the contract. And you are able to cancel in a number of different ways. (email, certified mail, in person, or even by telegraph). We are not attempting to con anyone here, and the terms of cancellation page must be initialled by all buying parties before leaving the premises with your purchase.
Although we are not able to cancel a memebership at this time, our customer service manager would be happy to answer any and all other questions you may have in order to reassure you of the great benefits your membership is bringing you. Thank you!
Complaint: ***
I am rejecting this response because: because that information was not given. So yesssssss you are conning people because you never reveal the whole truth.
Sincerely,
***-
I received an email towards the end of 2019 saying if I renewed my membership for x amount of time I would receive a free 7 day stay. When I called and spoke with the man, which I have the ENTIRE recording of, I asked REPEATEDLY if the stay was ANY DESTINATION IN THE WORLD and I was told yes. Well... apparently it’s only Mexico. He lied to me. I have it recorded and emailed to me from a previous complaint to the company. I did not know I was dealing with another company and not Worldwide Travel Experts. Well, today I called to try and “redeem my certificate” to look at the stupid places in stupid Mexico that I have ZERO desire to go to. They told me that I had to have my certificate that Worldwide Travel Experts was supposed to have sent me. It’s been over a month and there is no certificate. I am so LIVID with this. ALSO, the man used my 4,500 something reward credits as well without telling me he was using them in addition to the $460 I paid. I can find much cheaper places in Mexico to stay WHERE I would want to stay if I actually went. I am so pissed. I hope one of your employees comes into the Fine Art Gallery I direct, buys a $10,000 painting and I’m going to send them something TOTALLY different and also charge their card an additional I don’t know - $1k-$5k extra without telling them just because I feel like it. How would they like that? You’re told you’re getting one thing and you get totally lied to. Now Worldwide Travel Experts is making me call yet again another number to chase down a certificate they were supposed to supply for a place I don’t even want to go. I want my rewards credits back and I want to cancel the three year membership cost. I want my $460 back. I don’t want to go to Mexico. Complete crap. I live in Lahaina where they are located and they’re treating their locals like crap. Watch out tourists!!
Aloha ***,
We are sorry that you felt the need to escalate this to the Revdex.com instead of reaching out to customer service management directly.
Per the recording issue, as discussed prior, the agent stated "all Vidanta properties" prior to your request about "any resort". We agreed that the agent simply assumed you were asking "any [Vidanta] resort?" and therefore did not specify that this was a Mexico based corporation.
Asides from this, customer service manager Kate has already reached out to renewals since they were unable to resolve this themselves and has sent you a direct email. We will ensure your renewals payment is reversed and do hope you may close this complaint as satisfied as soon as possible.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is half way there, I appreciate the honesty that the salesman I spoke with did NOT specify is was Mexico ONLY - but I want my rewards credits back as well before I am satisfied. Thank you.
Sincerely
The business intentionally lied in a pressured sales environment using deceptive business practices to coerce me into paying money and signing a contract for services that were different than what was represented. At the presentation, I felt as if I could not leave and they said no cell phone use, so I could not research during the presentation. In the presentation they said they were 'family' and represented that membership gave unlimited annual family vacations for $500 anywhere in the world and offered a free vacation and reduced membership to anyone who signed up by the end. I was quickly ushered into a room with a sales representative and asked for my credit card to run a credit check, which they did not, then they swiped it and took $499, and had me signed a series of documents, including a finance agreement to pay for the membership of $8,000 plus financing. I did not have time to read the documents but the sales representative told me what it said, which was totally different than reality. The agreement is nonsensicle. It was a total scam. I attempted to cancel and dispute it including submitting a cancel form within the 3 days, of which they refused to take. They also intentionally delayed contacting me back by phone or email to assist me with the dispute so my rights would lapse. When they did contact me they said it was out of their hands because the account was assigned to Monterey Financial Services, which is an extension of the scam, as they are a collection agency set up in a different state to take over the payments/collections of WWTE accounts. I attempted to arbitrate with WWTE and MFS but they never responded and AAA closed the file. AAA also informed them that the arbitration clause was in violation of the AAA rules and to remove it. I stopped payment with my bank after 2 payments of $220.05. Then, they have used pressure debt collection efforts and after 2 months reported me to the credit agency! This is fraud and illegal business practices.
Aloha,
Please note that our presentation is updated monthly in order to accurately represent current available membership deals and benefits in order to ensure the presentation and program are lining up representation-wise. Also, yes, we do ask that cellphones not be used during the presentation as a courtesy to the presenter as well as fellow customers as the presentation is done in a darkened theater and a cell phone in use is incredibly distracting to others. Apart from that, you are more than welcome to have your phone out any time after the presentation or while signing the contract. We also offer a 3-day recision period on contracts (no-penalty cancellation) during which you may do as much research as you like before deciding to keep the program or not.
Concerning your statements about unlimited vacations, yes, you may take unlimited vacations. There is no cap on number of reservations and you could travel with the program 365 days per year, this was not a lie or deception. If your card was swiped for $499, it is because you agreed to a $499 deposit. That is entirely up to you, and the receipt must be signed in acknowledgement. If you didn’t want to put down $499, you didn’t have to.
Concerning the signing of documents, if you wanted time to read them at the contract signing, you were welcome to ask for more time. Or again, after leaving, review on your own time and decided whether to keep your purchase or not and cancel within the recision period.
Concerning Monterey Financial, they are a third-party financial services company. A+ rated with the Revdex.com and accredited. They are not a scam, and have many clients across the USA who employ their services for company financial matters. They are highly trained in client respect practices and do handle collections issues as well.
Worldwide Travel Experts is not a scam, and should the member have submitted a cancellation form within the 3 days, we would not have refused it. If she brought one in, sat down with a manager and decided to take a downgrade instead though, that is a different story and to say we refused it when an alternative agreement was made is an incorrect statement.
We are simply operating on a contract basis to which the member is liable to fulfill. If we boil this down to seeing value on the website, we’ve also had our customer service manager speak with Ms. and she has provided multiple great examples of program accommodations based on Ms.’s initial complaints. Which were lack of availability in destinations over holidays (good deals/benefits on busy dates). To this, we provided a snapshot of great Christmas and Thanksgiving options which went unanswered.
Thank you.
Hi this matter is resolved. Please close my file.
Thank you.
Cancellation of membership. They couldn't cancel my membership its either I have tp pay in full or continue my monthly payment. I purchased it last year and never used their business im just wasting my money.
Aloha,
Per the clear terms of the contract, your party agreed to a purchase price which you could either pay in full at time of signing or pay off in installments to Monterey Financial Services. In exchange for this purchase price, you received a 5-year software license to all travel benefits that Worldwide Travel Experts has to offer.
There has been no misrepresentation or wrongdoing on the company's part, and usage of the benefits is at your discretion. Regardless, you are expected to pay off the purchase price per the agreement you signed. We will not break a contract simply because you do not want the program any more and choose to attack this company via the Revdex.com.
We do understand that the primary and secondary members are no longer together/in a relationship. We would be happy to split up your programs into separate accounts but cannot dissolve the contract outright.
Thank you
Have not once found anything that saved us money! Scammed out of the $8000 we paid! Ron told us we would save big and we have found cheaper prices every time on Priceline and Travelocity. Don’t fall for this! Then to renew, they want you to keep paying more money! Total scam!
I utilized worldwide travel experts to book a trip. I purchased the insurance on both reservation, at the checkout screen in states "to protect your trip purchase this amount below". I had purchased the trip due to a previous booking of mine being canceled by the travel agency. At which point they happily refunded my money as it was there mistake, per their direction even though I had received a confirmation email, the booking was no longer available. Due to that, I purchase with a tentative stay with the above stated insurance. I have decided to cancel my booking while the company will refund my money for the insurance they will not refund my trip. I am now being advised that the insurance per the representative, covers luggage, and not refund on my trip. At this time my reservation for the hotel has been cancelled, which means I can longer stay at hotel, but the agency refuses to provide me a refund, stating that it is nonrefundable. I have asked for a credit in lieu of the refund and the agency has denied that request as well. At this point the agency is charging me a total of $1000 U.S dollar and providing me with zero services since my trip has been in fact cancelled in their system. They have provided me with zero alternatives and made it very clear that the insurance in no way covers the cost of me wanted to cancel my trip. I also asked for the company name in order to file this report, to which I was told could not be provided to me as it was confidential.
Aloha ***,
Thank you for bringing this frustration to our attention and we can assure you that we will do everything we can here.
First, on your original, unavailable booking, the Terms and Conditions state: "Worldwide Travel Experts reserves the right to offer accommodations of equal or greater value should the selected accommodations and/or dates become unavailable after placing the reservation."
On the weekly stays for which you are requesting a refund, the following Terms& Conditions as well as cancellation policy were both separately agreed upon:
Weeks Terms and ConditionsBy accepting, you are agreeing to pay the bid amount to rent the vacation week indicatedOnce accepted, this transaction is final, non-changeable and non-refundableWeeks Cancellation Policy
Canceling or Rescheduling Your Reservation:Reservations are non-refundable. Non-refundable is defined in this content as a cancellation of the reserved trip by the you, the customer, or Worldwide Travel Experts for any reason including but not limited to natural disaster, act of God, civil unrest, war, insurrection, over booking or any other reason beyond the direct control of Worldwide Travel Experts. Worldwide Travel Experts will also not be held liable for any special, consequential, general and/or punitive damages, or any and all losses or claims that result from a cancellation.
Regardless, customer service management has escalated this issue, and we will be reaching out to the vendors and accommodation providers today in order to do everything and anything we can to negotiate a recoupment or at least partial recoupment of your funds.
Customer service manager Kate will also be personally reaching out to you today to touch base and let you know that we are here to assist. Thank you.
We agreed to ”join” this club on our honeymoon in Maui and was successfully convinced to buy into the club by the very good salesman there when we got back to our room and thought about it we decided to cancel and signed the paper we were supposed to to cancel what they told us was a $200 filing fee or something like that. We dropped it off in the morning before our flight back home thinking it was all done. Ever sense we have been back we have been trying to get a hold of them with no success in any and every way possible. We were also told we would not need to pay anything on the plan till September and that we could cancel any time before that. We were told (and I asked a lot of questions and asked several times all this was doable) we would receive instructions on how we pay for the ”club” in the mail. We never received that mail and now we are getting calls from a collection agency who is using the files we signed ”conveniently” to there use. In other words, many of the documents are missing and they are using parts of it to enforce other parts that were originally 2 different agreements. The worldwide travel experts have been unresponsive and or uncontactable ever sense we left maui. This company needs to be avoided!!!
Aloha,
You were correct on the cancellation letter. Submitting this through the correct channels within the recision period would see your deposit (which was $199) returned to you as well as your contractual obligation to the remainder of your purchase price dissolved completely with no penalty.
Upon speaking with our customer service manager, you told us that you actually came by early in the morning before our offices were open and left your cancellation letter on or near the door outside of the building, expecting one of our people to find it, know what it was, and process it accordingly. This is not a reliable method of cancelling a legally binding contract for anything.
In every way possible? Our customer service manager only heard from you for the first time today. We see no notes in our reservations department control panel showing that you ever called them. We do note that voicemails were left on 7/28 and once more on 9/6 with our general number though and will of course look into why those weren’t returned. But please know that that is our general number, and traffic is high on that line.
Concerning this statement “that we could cancel any time before September”, our quality assurance team would be happy to review the footage from your contract signing. If these statements were said, we will of course honor them.
After your discussion with our customer service manager today, 9/9/19, we are reaching out to *** to determine why your welcome packet never reached you, but are determined to get to the bottom of it. This is a *** issue and we expect them to provide equal services to all of our customers.
Overall ***, it sounds like there has been a lack of communication between our parties, but now the right management has been involved and we would love to be of assistance towards a positive and mutually agreeable end. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My fiancé and I were on vacation where this vacation club offered you something to come in and listen to their spiel. We decided why not as we were somewhat interested in a possible time share as is. After we heard the spiel where the mislead and lied about their reviews and discounts and how great their program was we decided why not just do it! We travel a lot and this would be a great way to travel even more! We did the financial payment plan. On July 26th we paid $199 for enrollment and then we were supposed to be overnighted our “week free” vacation. Never happened. I spent a week and a half chasing them around trying to get that, then I get a notice from a financial institution saying to call because my account was in collections...so stepping out of a work meeting I called and they said no you are not in collection you are fine. After babysitting and chasing down this company for a week and a half I said, I do not want to continue with this I would rather part ways this is not what we were sold and they said “you are out of the cancellation policy” window. Had I known that this was going to be the nightmare I would be dealing with within those 3 days it would have been cancelled. I just want my $199 back and to be done with this fraudulent company.
Aloha,
Firstly, you stated that our sales team lied about our reviews, discounts, and how great the program is. Our customer service manager discussed your concerns about seeing lower prices on Expedia this coming September and, after doing her own search, provided multiple examples of the program prices beating Expedia every time.
We stand behind all of the content used during the sales presentation and update it regularly to reflect up to date deals and inventory in the program. There are no false reviews being used.
We’ve looked into the condo certificate issue that you are referring to as the “free week” and would like to note that, although it was not sent via overnight shipping, it was sent and you did receive it. A simple admin error, we do apologize for that.
Also, we reached out to Monterey Financial Services, the company that services all of our financed accounts and they deny ever sending you a letter stating you are in collections. Therefore we must politely request that you revise this statement.
Your party purchased this program, have so far received all goods and services as promised, and have not been harassed or defrauded in any way, this is not cause for a Revdex.com complaint as our company has been polite and assistive every time we've spoken, apart from granting the cancellation you are requesting. If you require financial assistance, that can be handled with management or with Monterey but there has been no breach of contract or cause for contract cancellation.
Thank you
Complaint: ***
I am rejecting this response because: your company is a joke and if you go through read other reviews you will see many of the same exact issues I had. It wasn’t that the company didn’t send the certificate overnight it was that I had to make many many calls to get it ha fled. Again, overcommitment on your end. We were told it would send day we paid our enrollment fee. Instead, I had to call and track it down. 2nd, we did in fact receive a letter that we were in collections from Monterey, so I absolutely will not revoke this statement. I request you revoke your whole entire business plan and proposal because it is a joke. We were told discounted rates on hotels people actually want to stay at while in Vegas. We had a cheaper rate on Expedia for both Venetian and Cosmopolitan and that’s who got our business. My fiancé travels for a living this is not buyers remorse because we would have used this program weekly had it been what we were sold. This pitch is a scam and I am not the only one who feels as such.
Sincerely
This company is a fraud/scam I have requested for my membership to be terminated immediately, which they are instructing me they cannot allow us to cancel. First off their main office is only open for three hours. They keep putting you on hold and never call you back, The manager uses pressure sales tactics. We called the credit company and their management office about 20 times already. They have invalid number and they use a third-party company that continues harassing us. I purchased this travel plan while on vacation. They convinced us and said you can cancel within 3 days but this is only allowed by certified letter which they do not say in the presentation. If you research their prices they are at the same or even higher rate than Free access websites. Even cruises sold by carnival cruise lines is the same price as worldwide travel experts site offers. Some vacations were cheaper on worldwide travel experts club site, but once you click on the “book” a window popped up saying that a company’s wholesale price just went up, and it’s almost double of advertised price now. Why are they advertising the same deal at cheaper price that you wouldn’t be able to get? I am very dissatisfied with the product and with the customer care. The service was falsely advertised and I was mislead to believe that the service was well worth the money. I have been trying to cancel and keep on getting a run around. This company is a scam and I reccomend no one believe a word they have to say. This has been a nightmare for our family and our hard earned money is on the line with this company of lies. They only gave us a piece of paper to cancel a “cancellation form” and state we can only cancel through mail. We sent the cancellation form from Arizona 2 days later and was told they never got our mail. They then said that it had to be “certified mail only”. Now not only do we not have a copy of that form but they supposedly didn’t receive it either. They went over paper work with you except the cancellation form which is a load of croc because I am very sure I did not review that form with the agent . It’s not fair that they are getting away with this type of fraud. They are pretty much forcing us into a program we don’t like, want, or can afford. I hope you guys can do something about this company to prevent further scam on other future victims.
Aloha,
Our main office is not open for only 3 hours a day. We don’t know where you got this information. Our reservations and support offices are open the following hours:
6am-6pm Monday-Friday PST
6am-2pm Saturday-Sunday PST
Our sales office phones in Lahaina are open:
8am-3pm Monday-Saturday HST
Closed Sunday
Our customer service management phone hours are:
9am-5pm Monday-Friday HST
Closed Saturday-Sunday
We would also like to note that we have no record of Mr. being put on hold and left. We would be happy to provide the phone records for private review as we don’t want to publicly post the members phone number.
Would you please be more specific about “the manager uses pressure sales tactics”? We pride ourselves on the positive and non-pressure experience that we sell the Worldwide Travel Experts membership with.
Concerning invalid numbers, what numbers are invalid? We know that you have our sales office and customer service management numbers, as well as email addresses correct as they have both been in contact with you. Also, it is made clear at time of signing that Monterey Financial Services handles financing. If you feel they are harassing you, we would be happy to put you on their do not call list but we must clarify that their role is to collect agreed upon funds, and we have reviewed their tactics which have been deemed respectful. They are A+ accredited with the Revdex.com. Also, they should not be contacting you at all right now as our customer service manager has been working to assist you with financial relief and put a freeze on your loan payments.
We are sure that you can understand that the purpose of the sales presentation is not to go over the cancellation process, which is why it wouldn’t be part of any company’s main advertisement or pitch. If you decide to purchase, you must sit with one of our managers to sign paperwork. At this time, you must acknowledge the cancellation letter and recision period.
We have attached a couple of real time examples of how our prices compare to public prices. Our rates are not the same or higher compared to free access websites.
Concerning cruises, they don’t offer steep discounts to third party travel brokers. And we mention this during the presentation. What Worldwide Travel Experts does is gives you, the member, the commission that the travel agent would typically earn in the form of a post-booking reimbursement check or Reward Credits.
“Some vacations were cheaper on worldwide travel experts club site, but once you click on the “book” a window popped up saying that a company’s wholesale price just went up, and it’s almost double of advertised price now. Why are they advertising the same deal at cheaper price that you wouldn’t be able to get?”
We’d love to see an example of this situation? This sounds like a blanket statement and our prices absolutely do not double based on a lack of availability. Sometimes things simply sell out, this happens with any company that sells a limited amount of products or services.
From the initial request to cancel, our customer service manager has been working on your behalf. First, she invested time and research into looking for the cancellation letter that you said you had submitted within the recision period. Then, after evidence of that could not be found, she worked to freeze your loan payments because your initial reason for wanting to cancel was due to personal and health reasons. Now, as you still consider this unsatisfactory, this has been escalated to the Revdex.com in order to complain about a system that we must note you have not even tried to use yet.
The cancellation policy is clear. You are able to cancel within 3 days either by certified mail (with a return receipt requested, to avoid situations like this), or an email to our member services department, hand delivered, or via telegraph. These 4 methods will all provide a paper trail or receipt of services in case the cancellation form gets lost. We have this in place to take care of our members and avoid this exact situation.
If you were not made aware of the cancellation form, how did you know to send it in, within the recision period, and certified as you said you did, but weren’t able to retain a receipt?
In summation, we are in no way interested in fraud or scam. Our program is recognized (Check out the fulfillment company SaveonResorts.com on Revdex.com, they are also A+ rated and accredited) and we believe in the product. These customers signed a contract and made a purchase, it is not unfair to expect payment for goods sold. Another option is for them to sell the program or transfer it to someone else that they find may be able to make better use of the program. We would be happy to assist with that.
Our customer service manager has also been actively engaged in working with these customers to assist them with freezing payments and freezing membership until they are ready to start traveling and benefiting. Our team is also happy to put together quotes when they are ready to reap the benefits of the program they purchased.
We look forward to finding a positive and constructive resolution to this matter but cannot dissolve a contract based on the fact that no fraud or scam has occurred.
Thank you
Complaint: ***
I am rejecting this response because:
In response to response,
You mentioned that Monterey financial was an A+ financial company and suddenly, they are the ones making mistakes with your contact information… After how many transactions? Monterey financial is only a one-star rating. You supposedly been in business since 2003 and the company states on wtemaui.com that you have been accredited by Revdex.com an A+ rating. Which is inaccurate. On Revdex.com your company is not even accredited and only has been in business for two years.
After reviewing the documents, we were given over and over we have found (With photo proof) One documented phone and address which were both inaccurate. Also, the same exact phone number Chase provided to us. I highly doubt the mistake was made by my credit card company. Chase posted that number because you provided them with that number. If you were to call the number yourself, you would find the number is not in service.
Address
***
***
Phone
***
Yes, we had to change it because of a password issue, it worked once and then never again worked for us. I don’t think it is very convenient to have to contact you guys every time we want to log in.
First off login issue. If we can’t see your supposed deals how are we going to “take advantage”? We been locked out of our account twice already in the first couple of days of attempting to check out the site. It is very discouraging. Secondly, we have been using Costco or Google for our travel needs. Third we found that there have been multiple complaints from multiple other people about the same issues with your supposed “Discounts” and login issues. The website is poorly maintained, often missing information, or having conflicting information.
Please do not act surprised on your letter that only gave us one option and that was to mail it in. if we knew about the “Four cancelation methods” I would not waste my time complaining about this right now. There are a million other productive things we could be doing with our time. Telling us about a cancelation form and explaining a cancelation form is entirely different. Good companies wouldn’t desperately fight so hard into forcing clients into a contract. Based on other complaints we are not the only people having cancelation issues with mailing. We sent in the letter and are being denied it. It is truly unfair and unjust to pay for something we won’t be using.
The “Good Received” is a membership access to a website that doesn’t even work for us and was misinformed about. It has been a nightmare trying to login and after a couple of days gave up. Keep in mind this membership cost $2,794.00. I get better deals searching on Google and Costco. We were excited during the presentation about the membership benefits, but after what this company tried to pull off, after seeing that you aren’t what you say you are. I am no longer interested in anything to do with your business or their so call “goods” received. Please just cancel our membership as we no longer want any of your so called “services” or “goods”. We also hope to inform a mass amount of people about how this company has been treating us and don’t intend on trying to make any deals with this business. We have been struggling with your company for four months now and are just done at this point.
Sincerely
Aloha ***,
We will let Monterey know that the incorrect contact information was given to you by one of their agents. When they identify this employee, further training will take place and they will work to ensure improved service.
Statements on our wtemaui.com site were edited upon further discussion with our Revdex.com representatives many months ago in order to ensure that we are providing constructive and appropriate representation.
Concerning login issues, we have checked multiple times and there are no problems with logging in on your credentials when we test drive the login page. If you would like to do a reset, we would be happy to help and it only takes a moment.
The letter details 4 cancellation methods, not only mailing. They are all listed in the same sentence and we politely stand on that point. We are a good company, and not trying to force you into anything. The only thing we are doing is expecting your party to hold up your end of a contractual agreement and fulfill an agreed upon purchase price which you did not decide to pay in full at time of purchase.
Our managers have been trying to assist you. By freezing payments while you get back on your feet, or providing additional examples of the great deals available to you etc. The only reason this has been escalated to Revdex.com is because cancellation has not been approved regardless.
Our manager Kate will reach out again via email to attempt to find an alternative resolution.
Thank you
It does not get much better than Workdwide Travel experts...
Thanks, ***! We appreciate you taking the time to provide your feedback.
Worldwide Travel Expert sold me a subscription membership to their website. As a member, you get to buy discounted vacation rentals, and cruises . No discounts on flights. The accommodations are usually good/amazing (or so they tell you). It's certainly luxury oriented places. The whole experience made me uncomfortable as they pulled us in closer to intimidate you into a deal. As a matter of fact my credit was not ran for a loan amount with the company, I would not allow it and opted out to the pay as you go option. My issue is that the membership they are offering has given me nothing in return, unlike free travel sites like ***, etc...) that require no membership to the general public. I have contacted Worldwide Travel and showed them examples of offers found on free sites with lower travel packages than what is posted on their website. Worlwide Travel instructed me there is nothing they can do. This company is a fraud/scam I have requested for my membership to be terminated immediately, which they are instructing me they cannot allow us to cancel.
Aloha,
Please see attached and dated previous messages with members' wife. Member approached customer service, detailing complaints and providing their examples of why they believe program does not work. Customer service management has been gladly receiving and analyzing members complaints with the agreement that, should the members complaints be justified, we would of course bring this to our parent company and provide contract adjustment.
Customer service found that in both situations where the member mentioned "finding better deals elsewhere", that Worldwide Travel Experts still provided the better deal and provided these details to the member. We provided the members with a temporary loan freeze per their request as well in order to give them time to re-evaluate, but at this time, the membership is providing as it was represented. The contract is still valid and we will not cancel based on claims and complaints that cannot be supported with evidence.
PLEASE NOTE: MEMBERS' WIFE HAS SUBMITTED A SEPARATE COMPLAINT FOR EXACTLY THE SAME ISSUE. COMPLAINT ID#***. WE REQUEST THAT ONE OF THESE COMPLAINTS BE REMOVED FROM RECORD AS THEY ARE PERTAINING TO THE SAME ISSUE.