World Reserve Monetary Exchange

December 8, [redacted] [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your order.Rest assured [redacted] the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur.Our records show that several written notifications were sent to you regarding your Presidential Dollar Collection over the last yearsThe collection could not be reinstated until we heard from youOur records show your first contact with our service center was in June At that time, your order was reinstated, however, we do not show the merchandise was shipped.Under separate cover, we are sending the Presidential Dollar Coins due youPlease allow 7-business days for delivery.If you have any other questions or concerns, please contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

June 30, [redacted] ** *** [redacted] *** We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection Our records show the Harding and Coolidge Presidential Vault Tubes were originallymailed to you on June 6, These items were shipped to you again on June 10, Perhaps your letter and this shipment simply crossed in the mailIf this is not thecase, or if you have any further questions or concerns, please contact medirectly [redacted] Sincerely, [redacted] Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complai [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

February 14, [redacted] ** [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns Our records show you signed up for the Presidential Dollar Coin program in August This is a year program, which includes Presidential Dollar CoinsThe Presidential Dollar Coins (four per year) have been sent to you each year since This was your final shipment in the collection Your purchase was covered by a day money back guarantee, therefore, we are unable to honor your request for a refund If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance