World Reserve Monetary Exchange

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complai [redacted] *nd find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

January 13, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Your Presidential Dollar Coins are currently being processedYou may expect delivery no later than February 15, If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

[redacted] ** [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Rest assured [redacted] the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Hoover & Roosevelt presidential dollar coins were shipped to you on December 13, Under separate cover, we are sending another set of these coins to youPlease allow 7-business days for delivery Thank you for bringing this matter to our attentionIf you should have any further questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

August 8, [redacted] [redacted] ** [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur The following coins are being shipped to you today: (4) Reagan Presidential DollarsPlease allow 7-business days for the shipment to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance

July 6, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Coins Our records show your original shipment of the Nixon, Ford & Reagan Presidential Dollar Coins was sent on January 6, Under separate cover, we are shipping another set of these coins to youThe UPS tracking # is [redacted] This shipment will leave our facility on Friday, July 7th As you correctly observed in your letter, the Presidential Dollar Program is complete with the release of the Ronald Reagan Presidential Dollar per the United States MintIncluded with your shipment of January 6, was a notice explaining how to redeem your credit for the Carter coinsI am attaching a copy of this notice for your recordsUnfortunately, the deadline to redeem the credit was June 1, This credit is to be used toward the purchase of select items available in the online store Because you did not receive the shipment sent on January 6th, you also did not receive this noticeTherefore, we can either extend the deadline period for you or we can send duplicate Presidential Coins to you in place of the Carter coins Please contact me directly at [redacted] with your selection and with any further questions or concerns you may have Sincerely, [redacted] Director of Compliance

Revdex.com: I have reviewed the response made by the business in reference to complain [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

March 9, [redacted] ** *** Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Rest assured, [redacted] ***, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur According to our records, the following are the most recent shipments from to present: President Ship Date Garfield 1/16/Arthur 9/14/Cleveland 9/14/Harrison 12/12/Cleveland (2nd Term) 12/12/McKinley 01/23/Roosevelt 01/23/Taft 01/23/Wilson 01/23/Harding 07/22/Coolidge 07/22/Hoover 12/17/Roosevelt 12/17/ Under separate cover, we are sending the Presidential Dollar Coins (Truman, Eisenhower, Kennedy, & Johnson)Please allow 7-business days for the coins to arrive Thank you for bringing this matter to our attentionIf you should have any further questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

February 27, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your order Our records show the Cleveland (2nd Term) Presidential Dollar Coin was originally shipped to you on December 17, Also, the Garfield Presidential Dollar Coin was shipped on February 3, We are sending another set of these coins to you under separate cover along with the Reagan Presidential Dollar CoinPlease allow 7-business days for the shipment to arriveIn addition, you may keep the extra Ford Presidential Dollar Coin as a gift from the World Reserve Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

September 30, [redacted] *** [redacted] [redacted] We sincerely apologize for the inconvenience you have experienced with yourPresidential Dollar Collection.Our records show the Harding and Coolidge presidential dollars were shipped toyou on July 30, 2014, and the Hoover and Roosevelt coins were shipped toyou on December 29, However, it appears that both shipments were sent to yourold address of record: [redacted] We have updated our records and are sending these coins to you along with the firsttwo presidential dollar coins released in (Eisenhower & Truman)Please allow 3-business days for the shipment to arriveThank you for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at ( [redacted] Sincerely,Valerie M [redacted] Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12340502, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

March 31, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar CollectionRest assured, Mr***, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccurOur records show the Hoover and Roosevelt Presidential Dollar Coins were shipped to you on December 13, Under separate cover, we are sending another set of these coins to youPlease allow 7-business days for the shipment to arriveThank you for bringing this matter to our attentionIf you should have any further questions or concerns, you may contact me directly at ( [redacted] Sincerely, Valerie Moreland Director of Compliance

June 15, [redacted] ** ***Dear Ms***, We apologize for any misunderstanding regarding the coins you are missingUnder separate cover, we are also sending the Hoover and Roosevelt single coins.Please allow 7-business days for this shipment to arriveIf you have any further questions or concerns, please contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedMy refund for $was received on November 6, Regards, [redacted]

Revdex.com: I will consider this complaint resolved as I received my coins Regards, [redacted]

March 20, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced Our records show, per your conversation with our Customer Service Department, the Vault Tube for the Nixon Presidential Dollar Coins was shipped on March 1st and delivered to you on March 8th Perhaps your letter and this shipment simply crossed in the mailIf this is not the case, or if you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, Valerie Moreland Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will return items as I received them and wait for the refundOnce I receive refund, I will consider this complaint resolved Regards, [redacted]

October 6, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of Lincoln Treasury’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Garfield and Hayes Presidential Dollar Coins were shipped to you on September 21, Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] They sent the coins to me that I havent received Missing the Authenticity cards that should be attached with each coin

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] **d have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]We reject the business' response because we have received similar responses several times in the past Once we receive the coins in hand, we will accept the business' response and be happy customers Regards, [redacted]