World Reserve Monetary Exchange

March 20, [redacted] ** [redacted] We are sorry to hear you have not received your shipment of the Reagan Presidential Dollar coin and sincerely apologize for the inconvenience you have experienced While reviewing our records, we show our Customer Service Department was able to send you the Reagan coin per your conversation with our representativeThe Reagan coin was shipped to you on March 15, 2017, and the UPS tracking shows the package is scheduled to be delivered tomorrow, March 21st by the end of day Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

January 10, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur As promised, your Presidential Dollar Coins were shipped to you on December 30, Please allow 2-weeks for the package to arrive If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

August 1, 2017 [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your recent order. Our records show your order for the Uncut $2 Bills was placed on July 5, 2017.... The order was shipped on July 19th and delivered to you on July 27th. Perhaps this shipment and your letter simply crossed in the mail. If this is not the case, or if you have any other questions or concerns, you may contact me directly at [redacted] 4. Sincerely, [redacted] Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and being that the coins FINALLY arrived, this complaint can be closed I sincerely hope I don't have to take these same actions for the final set of coins that are scheduled for shipment December 31, I would very much like to end this relationship with World Reserve once and for all Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] *nd faxed the requested information to them As of 2/have not heard further from themPlease update me on the complaint Regards, [redacted]

February 24, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Collection Our records show your address has been updated and the Harding and Coolidge Presidential Dollars were shipped to you on February 17, Perhaps this shipment and your letter simply crossed in the mailIf this is not the case, or if you have any further questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance

August 15, [redacted] [redacted] ** [redacted] Dear [redacted] We sincerely apologize for our errorWe are sending the coins to you, which include (2) Reagan, (2) Nixon, and (2) FordPlease allow 7-business days for delivery Thank you for bringing this matter to our attentionIf you have any other questions or concerns, please contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

January 5, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Your complete set of Presidential Dollar Coins will be shipped to you by the end of January The remaining Presidential Dollar Coins to complete your collection will be sent to you at the end of Thank you for your patience in this matterIf you have any other questions or concerns, please contact me directly at [redacted] Sincerely, Valerie M [redacted] Director of Compliance

March 23, [redacted] [redacted] ** [redacted] Dear M [redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Per our conversation, we have confirmed your correct address and are shipping the Presidential Dollar Coins out to you under separate coverPlease allow 7-business days for the coins to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company had previously been given a copy of my father's death certificate and Statement of Wishes dated 3/29/transferring all rights to the subject coins to me upon his death Nevertheless, I have resent those documents to the company again (see attached.] Regards, [redacted]

January 11, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Collection Rest assured, [redacted] the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Hoover and Roosevelt Presidential Dollar Coins (P & D Mint) were shipped to you on December 17, The Harding and Coolidge Presidential Dollar Coins (P & D Mint) were shipped to you on August 5, We are sending another shipment of these coins to you under separate coverPlease allow 7-business days for the coins to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, please contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

December 1, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced During the time you were attempting to reach us, we were experiencing technical issues with our telephone lines However, these issues have been correctedRest assured, [redacted] the service you received is not typical of World Reserve’s level of customer satisfaction Our records show we received your fax of the necessary paperwork on November 3, Your shipment of the Nixon, Ford and Reagan Presidential Dollar Coins were shipped to you on November 28, The UPS tracking number for this package is [redacted] and is scheduled to be delivered December 2, Thank you for bringing this matter to our attentionIf you should have any further questions or concerns, please contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to compla [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I am not sure where to type this information - it is now day since that message was sent in response to the complaint and we still have no coins to date

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until August 16, 2017 for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

October 15, [redacted] [redacted] ** [redacted] Dear Mr [redacted] ,We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection.Rest assured, Mr [redacted] , the service you received is not typical of World Reserve’slevel of customer satisfactionThe necessary steps are being taken to ensurethis type of situation does not reoccur.The Harding and Coolidge presidential dollar coins were originally shipped to youon July 22, We have sent another shipment to you on October 9, 2015.Thank you for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at [redacted] Sincerely,Valerie M [redacted] Director of Compliance

April 11, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your orderRest assured, Ms [redacted] , the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccurOur records show the Harding and Coolidge Presidential Dollar Coins were originally shipped to you on July 10, The Truman and Eisenhower were shipped on October 8, 2015, and the Kennedy and Johnson were shipped on December 18, Under separate cover we are sending another set of these Presidential Dollar Coins to you by certified mailPlease allow 7-business days for the shipment to arriveThank you for bringing this matter to our attentionIf you have any other questions or concerns, please contact me directly at [redacted] Sincerely, Valerie Moreland Director of Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

April 13, [redacted] ** [redacted] We sincerely apologize for our errorOur records show the correct label and a pair of white gloves were sent to you on April 5th and delivered on April 11th Perhaps your letter and this shipment simply crossed in the mailIf this is not the case, or if you have any further questions or concerns, you may contact me directly at (330) [redacted] Sincerely, Valerie Moreland Director of Compliance

January 24, 2017 [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection. Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur. Our records show that the Truman and Eisenhower presidential dollar coins were originally shipped to you on December 24, 2015. The Kennedy and Johnson coins were shipped to you on December 25, 2015. As a one-time courtesy, we are sending another set of these coins to you under separate cover. Please allow 7-10 business days for delivery. Next, we would like to address your concerns with the President Carter presidential dollar coin. Per the letter you received with your shipment: Officials at the United States Mint have confirmed that the release of the U.S. Dollar Coin honoring the 40th U.S. President Ronald Reagan, will mark the end of the U.S. Presidential Dollar Coin Program. The Presidential Dollar Coin Act of 2005 prohibits the minting of Presidential Dollar Coins honoring any President who has not been deceased for at least 2 years. Since President Jimmy Carter is still living, a coin honoring President Carter cannot by law be minted, and the [redacted] must skip to the 40th President: Presidential $1 Coin Act of 2005, 31 U.S.C. § 5112 (2005). PRESIDENTIAL $1 COIN PROGRAM 31 U.S.C. § 5112 (n) (2005). “LIMITATION IN SERIES TO DECEASED PRESIDENT – No coin issued under this subsection may bear the image of a living former or current President, or of any deceased President during the 2-year period following the date of death of that President.” 31 U.S.C. § 5112 (n)(2)(E) (2005). “TERMINATION OF PROGRAM – The issuance of coins under this subsection shall terminate when each President has been so honored, subject to the paragraph [above], and may not be resumed except by an Act of Congress.” 31 U.S.C. § 5112 (n)(8) (2005). Therefore, the U.S. Government’s final striking for the Presidential Dollar Coin Program with the minting of the 40th President, Ronald Reagan, means you will now have the full 10 year collection of every U.S. Presidential Dollar Coin ever minted. If you are not satisfied with your credit for the Carter presidential dollar coin, we can send you a duplicate presidential coin of another in the collection to fill the empty slot in your Money Gallery. The duplicate coin can be displayed by showing the reverse side of the presidential dollar which depicts the Statue of Liberty. If you would like to receive the duplicate coin, or if you have any other questions or concerns, feel free to contact me personally at [redacted] Sincerely, [redacted] Director of Compliance