Complaint: [redacted] I am rejecting this response because: They have yet to explain how they got my credit card information in the first place I never signed up with them My account was with godaddy.com for that website and it was never close to the amount that they were charging my credit card When I contacted my credit card company to have the charges reversed this company somehow got a hold of my new credit card number Again I would like an explanation I have had to close out my account twice in the last month due to this company putting through unauthorized charges I sent this company an email and called them and left a message and received no response This has been not only an inconvenience to me but an expense to my credit card company who I am grateful to for being so accommodating.Sincerely, [redacted] ***
Hello, In order to speak to a Wix representative, you are no longer able to call our toll free number and wait on holdWix has changed the way in which we offer phone supportThis means, the customer must schedule a callback in order to speak with a representative In order to schedule a callback, the customer must go to Wix.com/contact and follow the steps to schedule a call during our open phone support hoursPlease note, you are unable to schedule a call until you reach step Because the customer was having such difficulty getting in contact with support, we reached out to her on 4/5/to address the customers concernsThe phone representative [redacted] spoke with, also showed her how to correctly contact Wix Phone Support Please let us know if we can further assist you [redacted] | Wix Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, Thank you for replyingWe are sorry to hear you have rejected our responsePlease note, in our previous response we wrote, "At Wix we take charge-backs very seriouslyWhen a Charge-back is performed the user forfeits their right to the service, and the service will not be reinstated until the user repurchases the service, even if the user loses the disputeThis is in accordance with Wix terms of Use section 5.5, WHich I have linked below, for your convenience [redacted] This means, per our Terms of Use, you forfeited your premium plan when you issued a chargeback/dispute, as this is considered a breach of your payment obligationsThe premium plan, was therefore fully cancelledUpon losing the dispute, the funds were returned to Wix, however, your premium services were not restored and will not be restored unless you purchase a new premium planI invite you once again to read our Terms of Use, where the process you are currently undergoing is outlined in detailI would also like to point out that Wix reserves the right to Block an account and charge an additional fee in order to gain access to an account that has issued a chargebackIn your case this has not been done as we understand that accidents happen and this has only occurred onceWe are happy to offer you the new service at a discounted price, as a courtesyPlease contact support by following the instructions I have linked below [redacted] Best, Wix Team
Hello, We reached out to the customer on 2/22/to explain that the charge was for a domain name ( [redacted] ) that is currently in use with an external website The customer acknowledged that he continues to use the domain and no longer wanted a refund for the service as he realized what the charge was for Per the customers request, the domain subscription was left active but, the auto renewal was turned off so that he will no longer receive charges from Wix.com [redacted] assured that the domain name would be transferred away from Wix prior to the domains cancellation Best regards, [redacted] | Wix Team
Hello, We have reached out to the customers account email [redacted] ) and we attemted to call the customer at both provided numbers on 6/6/and again on 7/5/We were unable to make contact with the customer Our records show that the customer was refunded for Invoice***-***-***and Invoice***-***-*** Please note that since the customer was refunded within hours of the payments, the transactions were canceled before the funds settledSince this is the case, instead of receiving a refund, the charges should have simply dropped away from the customers account If this is not the case, we ask the the customer contact [redacted] with picture/scan of the card/bank statement that displays the relevant charge Best regards, [redacted] | Wix Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to refund my moneyHowever, my accounts were affected as a result of my money being takenThis should not have happened when I cancelled in advance of the renewalI would like a one month credit for the hassle, inconvenience, stress, disruption, and literal loss of sleep due to addressing this and my ability to pay other bills due Sincerely, [redacted]
Hello, The customer has been in contact with Wix Support We last contacted the customer on March 11, and we have not received a reply If the customer would no longer like to continue with his Wix website, we would be happy to cancel his premium services and issue a full refundPlease note, upon doing this, the website will be disconnected from the domain nameThe customer is not able to transfer his domain to an external provider until days have passedHowever, the customer is able to connect his domain from Wix to an external website by following the instructions which I have added below [redacted] Please let us know how you would like to proceed Best regards, [redacted] | Wix Team
Complaint: [redacted] I am rejecting this response because: They have yet to explain how they got my credit card information in the first place I never signed up with them My account was with godaddy.com for that website and it was never close to the amount that they were charging my credit card When I contacted my credit card company to have the charges reversed this company somehow got a hold of my new credit card number Again I would like an explanation I have had to close out my account twice in the last month due to this company putting through unauthorized charges I sent this company an email and called them and left a message and received no response This has been not only an inconvenience to me but an expense to my credit card company who I am grateful to for being so accommodating.Sincerely, [redacted] ***
Hello, In order to speak to a Wix representative, you are no longer able to call our toll free number and wait on holdWix has changed the way in which we offer phone supportThis means, the customer must schedule a callback in order to speak with a representative In order to schedule a callback, the customer must go to Wix.com/contact and follow the steps to schedule a call during our open phone support hoursPlease note, you are unable to schedule a call until you reach step Because the customer was having such difficulty getting in contact with support, we reached out to her on 4/5/to address the customers concernsThe phone representative [redacted] spoke with, also showed her how to correctly contact Wix Phone Support Please let us know if we can further assist you [redacted] | Wix Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, Thank you for replyingWe are sorry to hear you have rejected our responsePlease note, in our previous response we wrote, "At Wix we take charge-backs very seriouslyWhen a Charge-back is performed the user forfeits their right to the service, and the service will not be reinstated until the user repurchases the service, even if the user loses the disputeThis is in accordance with Wix terms of Use section 5.5, WHich I have linked below, for your convenience [redacted] This means, per our Terms of Use, you forfeited your premium plan when you issued a chargeback/dispute, as this is considered a breach of your payment obligationsThe premium plan, was therefore fully cancelledUpon losing the dispute, the funds were returned to Wix, however, your premium services were not restored and will not be restored unless you purchase a new premium planI invite you once again to read our Terms of Use, where the process you are currently undergoing is outlined in detailI would also like to point out that Wix reserves the right to Block an account and charge an additional fee in order to gain access to an account that has issued a chargebackIn your case this has not been done as we understand that accidents happen and this has only occurred onceWe are happy to offer you the new service at a discounted price, as a courtesyPlease contact support by following the instructions I have linked below [redacted] Best, Wix Team
Hello, We reached out to the customer on 2/22/to explain that the charge was for a domain name ( [redacted] ) that is currently in use with an external website The customer acknowledged that he continues to use the domain and no longer wanted a refund for the service as he realized what the charge was for Per the customers request, the domain subscription was left active but, the auto renewal was turned off so that he will no longer receive charges from Wix.com [redacted] assured that the domain name would be transferred away from Wix prior to the domains cancellation Best regards, [redacted] | Wix Team
Hello, We have reached out to the customers account email [redacted] ) and we attemted to call the customer at both provided numbers on 6/6/and again on 7/5/We were unable to make contact with the customer Our records show that the customer was refunded for Invoice***-***-***and Invoice***-***-*** Please note that since the customer was refunded within hours of the payments, the transactions were canceled before the funds settledSince this is the case, instead of receiving a refund, the charges should have simply dropped away from the customers account If this is not the case, we ask the the customer contact [redacted] with picture/scan of the card/bank statement that displays the relevant charge Best regards, [redacted] | Wix Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to refund my moneyHowever, my accounts were affected as a result of my money being takenThis should not have happened when I cancelled in advance of the renewalI would like a one month credit for the hassle, inconvenience, stress, disruption, and literal loss of sleep due to addressing this and my ability to pay other bills due Sincerely, [redacted]
Hello, The customer has been in contact with Wix Support We last contacted the customer on March 11, and we have not received a reply If the customer would no longer like to continue with his Wix website, we would be happy to cancel his premium services and issue a full refundPlease note, upon doing this, the website will be disconnected from the domain nameThe customer is not able to transfer his domain to an external provider until days have passedHowever, the customer is able to connect his domain from Wix to an external website by following the instructions which I have added below [redacted] Please let us know how you would like to proceed Best regards, [redacted] | Wix Team