Hello ***, We have reviewed your request for a refund and would like to further assist youCurrently your card is no longer associated with the Wix account holding the site [redacted] The owners of the account have logged in and updated the payment methodThis means that you will no longer receive charges from Wix.com in this accountIn order for us to process a refund we need to verify that you are indeed the owner of the card that was chargedSince you are currently unable to provide the information that matches our records, we are requesting that you send us a scan/photo displaying the charge from Wix.comAdditionally, please provide us with a scan/photo of a valid Government issued ID to match to the card that we have on fileOnce we receive this information we would be happy to proceed with your requestPlease note that upon refunding you for the Premium Plan, your previous employer's site will be disabledIf you wish to avoid this, you can contact the owners of the account and request that they reimburse you for the payment that you made towards their site in their accountWe await your reply, Wix Team ------ (Resolution after receiving necessary documentation) Hello, Hello, thank you for providing the necessary informationThe Wix Premium Plan has been canceled, and you have been refunded $on invoice [redacted] Please allow up to business days for your refund to appear on your credit card statementFeel free to contact us again with any additional questions you may haveBest, - [redacted] -- ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Yes they did reach out and resolve my issue, however the response they have given is somewhat misleadingI had went through the proper channels to speak with a representative many timesThey never called back until after this began to be investigated by Revdex.com and I secured an attorney, so my previous complaint still standsSincerely, [redacted]
Hello, When a Wix domain is purchased and set up, the registrant information is filled out by the individual who is setting up the domain name Per Wix Terms, in order to gain access to the content in an account you have been locked out of, we require documentation matching the domain registration informationThis process is in place for the safety and security of our customers If you are unable to provide documentation matching the registrants information, you are welcome to provide us with a duly issued Court Order deeming you the owner of the content If you paid for the services in the account, we would be happy to refund you for the services without giving you access to the content in questionPlease note, however, in the event that we refund you for a domain, you will not be able to purchase the domain at Wix or elsewhere for the remainder of the registration period We await your reply, - [redacted] | Wix Team
Hello, We were able to make contact with the user on 4/3/and explained the purpose of the charge The charge was for a private domain name, not privacy for the website The user decided not to move forward with the cancellation as he would be losing the domain name for his website Best regards, [redacted] | Wix Team
Complaint: [redacted] I am rejecting this response because:I have emailed and called and there is no live helpThey just send you to an automated response team that hangs up and tells you to submit a ticket, which I've done several timesThey've continued to charge me for services I can not use because they will not call me to resolve the domain issue so I can utilize my new domainI have numerous emails from them that so day the exact same thing they sent you, none of which help and they never call back and I've yet to speak to a live personSincerely, [redacted]
Hello, We contacted the customer at the phone number provided but we were unable to make contact The charge in question is for a mailbox subscription purchased in a Wix account under the email address [redacted] and is associated with the domain name [redacted] I understand you no longer wish to continue with this subscription I have cancelled the mailbox subscription and issued you a refund in the amount of $for the payment made in the month of MarchI have also removed your card from this specific Wix account to avoid further charges Best Regards, [redacted] | Wix.com
Hello, We followed up with the customer on 9/12/and issued a full refund for the the customers Wix services Please let us know if we can provide further assistance Best regards, [redacted] Wix Team
Complaint: [redacted] I am rejecting this response because: the business is trying to extort more money from meI already paid $194, the business did not acknowledge the alleged fee they incur which presumably happens to be $If the discount is not a 100% discount, I do not plan on paying Wix anymore moneySincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: As requested, I provided my ID and credit card number to verify that I had no connection to charge backsWIX provided no feedback to refund or make my domain liveI have gone 30+ days without a website that I paid upfront for.Sincerely, [redacted]
Hello, I have issued a full refund in the amount of $for the domain renewal and have cancelled the domain subscription Please note, because Wix registered the domain name on your behalf, you will be unable to purchase that domain name at Wix or with another registrar for the remainder of the registration period plus days Best regards, [redacted] | Wix Team
I was still charged the dollars and it was never "voided" it was deducted from my account and I demand a refund Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2014/10/15) */ Hello Revdex.com, We have reviewed this issue, and it is stemming from a copyright infringement claim against the customerThe customer is using images from a film he appeared in on his personal website, and the copyright infringement claim came from the producer of the film who claims to have all rights to the film at question, and that the customer has not obtained the producer's approval to use these imagesOur legal department took down the customer's site in compliance with the Digital Millennium Copyright Act (DMCA)A copy of the complaint was sent to the customer, which included the name of the producer would made the copyright infringement claimThat being said, this is not an issue of identity theft If the customer would like to make an appeal to this claim, he can do so by following the instructions for "Copyright infringement Counter-notification" found on the Abuse section of the Wix website, or by going directly to the following URL: http://www.wix.com/upgrade/abuse#!copyright-infringiment/cnaaOnce received, our legal department will review his appeal I have included a copy of the email that was sent to the user regarding the copyright infringement claim below, as well as the customer's responsePlease let me know if there is anything else we can do to assist with this issue Sincerely, [redacted] Wix Support Quality Assurance Email Sent to Customer: Hi, We have received the attached copyright complaint regarding your site Due to the fact that its the 3rd copyright complaint regarding your site - all the images were removed Elad -WIx Support Identify the copyrighted work that you claim has been infringed: Pictures used in the users gallery are being displayed without permission from us Identify the content on our site that you claim infringes your copy The first pics in the gallery Where does the infringing content appear on our website? http://tony-***.wix.com/tony#!film-shoots How does the content infringe your rights? All images of the film we produced belong to us and are our copyrightMr [redacted] has no permission nor authority to display our material in any forum whatsoever Electronic Signature: [redacted] Hello I am coming back to you since I received no answer to my yesterday email and phone call I need as soon as possible all my personal text information that I uploaded to the website; I do not need the pictures since I have them; my text information is necessary to upload it to a new site on a different server for which I bought a domain and where there is not situation like this when someone else steals my identity I also spoke with Toronto police today and I need to file a complaint for identity theftThey told me to obtain from you the contact information of the person who speak with you and pretended it was me; more specific, the one that claimed that it was him in my photos Otherwise I will have to file the criminal complaint against you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello There is no copyright issue hereThe few photo films samples posted to my wix resume-site that we are talking about now, are actually offered by the film producer to his website free of charge, as free samples, for anyone Mr [redacted] indicated me in the past that I can download those free samples from his site including a short promo-video, for my resume, or just for my personal photo collection, free of charge, which I did, since I am one of the actors who performed in that film Is wix sure that the "complaint email" he received is indeed from Mr [redacted] ***? Or from someone else? The film samples posted to my site where I PERMORM, not someone else, are NOT FOR SALE, but as a part of my film portfolio, provided to me by the film producer himselfSo again, there is NO COPYRIGHT ISUEE HERE since those photos are not for commercial purpose So, since my complaint is still not resolved, I still need wix to email me back all the information that I uploaded to my resume-site, ALL including pictures [redacted] Actor, director and film producer Final Business Response / [redacted] (4000, 14, 2014/11/11) */ Hello Revdex.com, First, I would like to say that we understand the customer's position, however this is a copyright infringement issue and we are required to follow our terms of use and also remain in compliance with the Digital Millennium Copyright Act (DMCA) Mr [redacted] (party making the copyright infringement claim) has contacted the Wix legal department separate times over the last years and has provided, in writing, the necessary proof to make a copyright infringement claim Our legal department is more than willing to review the customer's objections to the claim and potentially restore the customer's site if they find in his favorHowever, since this is a legal issue, this must go through our legal teamI have included our legal department contact information below, as well as a link to our copyright infringement page so that the customer can fill out a "Counter-Notification" which serves to contest Mr***'s claim Options for contacting the Wix legal department: The customer can contact the Wix legal department to discuss this issue by emailing ***@wix.com The customer can access the Wix Copyright Infringement page and follow the instructions for submitting a "Counter-Notification" Link to Wix Copyright Infringement http://www.wix.com/upgrade/abuse#!copyright-infringiment/cnaa We would love to assist the user in resolving this issue, but unfortunately this is a legal issue and must go through our legal team Sincerely, [redacted] Wix Support Quality Assurance Final Consumer Response / [redacted] (4200, 16, 2014/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This solution does not resolve the problem, this is not a copyright issue, those few photos online we are talking about are not for sale, I am not selling them, they belong to my actor portfolio, as a part of my resume, they were saved in the past by me and attached to my resume from the free section of Mr [redacted] site, as he indicated me after I performed Wix.com is just the host of my files; they must submit me back ALL DATA that I uploaded to their server I am not joking, this is a theft issue and I am seriously thinking of filing a police complaint for data mischief / theft against Wix Millions of people around the Globe of various professions attach to their online or non-online resumes SAMPLES OF THEIR WORKDestroying this data or stealing is a crime Myself in the past when held other jobs, in economics, and other colleagues, attached to their online resume samples of reports they did at work, altering a little financial data for confidentiality A professional built resume must contain work samples
Hello, Thank you for Contacting Wix Support The site [redacted] is inside of an account that has been blocked due to Multiple ChargebacksBelow are our Terms and Conditions concerning chargebacks that we have also sent to [redacted] : Please note, per our Terms of Use: "If, at any time, you contact your bank or credit card company and decline, chargeback or otherwise reject the charge of any payable Fees ("Chargeback"), this act will be considered a breach of your payment obligations hereunder, and your use of the Wix Services may be automatically terminatedIn the event a Chargeback is performed, your User Account may be blocked without the option to repurchase or re-use it, and any data contained in such User Account, including any domains, applications and Third Party Services may be subject to cancellation and Capacity LossYour use of the Wix Services will not resume until you resubscribe for any such Wix Services, and pay any applicable Fees in full, including any fees and expenses incurred by Wix and/or any Third Party Services for each Chargeback received (including Fees for Wix Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor)." [redacted] scheduled a call with us and we called her on 06/21/On the phone she was given the option of Paying the Chargeback Fees and Verifying her Billing Information[redacted] is the link to the ticket showing what was requested to gain access to the account After speaking with [redacted] and seeing that there were no chargebacks on the Crecdit Card that [redacted] has, and none associated with [redacted] we gave another option to transfer the site and domain to another account, where we would refund her for services she would be repurchaseing in the new account Our last reply on 06/23/has not received a response but we would be happy to help Here are the following options that are outlined in the email thread above that [redacted] can take [redacted] Pay the $fee through [redacted] to [redacted] and Supply a Photo of a New Credit Card and Matching ID to unblock the accountThey will then have access to the account and can [redacted] OR User can Verify Ownership of the Site through email, supplying information that can be verified on [redacted] (full instructions in email sent to [redacted] )With this option we would be refunding the services and then having them repurchase in a new account, leaving the unpaid for blocked account, blocked Please let us know which step [redacted] would like to take and have her reply to our email thread found [redacted] so that we can help her get access to her site
Hello, We have cancelled the the premium plan and issued a full refund in the amount of $USDWe have also turned off auto renew for the domain buenvida.com which was set to renew on 3/29/If you would like to continue using the domain, please log into your Wix account and turn on auto renewal by following the instructions which I have liked below [redacted] Best regards, [redacted] | Wix Team
Hello, We're sorry to hear that you have had difficulties getting in contact with our support teamI would be happy to assist you and investigate this matter, however, please provide some additional information as I am unable to locate your account with the information you have given us In order for me to locate your interactions with Wix, and your account, please provide the following: -Email address associated with your Wix account -Domain name located in the account With this information we will be better equipped to assist you further Best regards, [redacted] Wix Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and only find that this proposed resolution is satisfactory to me.To date they have only refunded ($230.57) of the promised amount.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Contact Name and Title: [redacted] Manager Contact Phone: X-XXX-XXXX-XXX Contact Email: [redacted] @***.com Hi [redacted] , Thank you reaching out to us with your concernsWe'd like to address each of these concerns separately and also give you some insight into the development process and what you can expected from [redacted] in the future First, we are happy to hear that you are having success with using the third party application PureChatCurrently, [redacted] has over apps available in the [redacted] App Market, which are available for use by all 70+ million of our usersFor any third party that is submitting an app to the App Market, our team reviews the app submission to make sure that it adheres to our product, technical, marketing, and premium (payment) policiesIf an app has not met the qualifications necessary to be made available to our users, we hope that they are able to make the changes necessary to become integrated with our platform As you already know, if there is functionality that you are looking for that is not provided by either [redacted] or the third parties via our App Market, you will always have the ability to embed a URL or HTML code through our iframe widgetThe current version of this widget has a character limit that cannot be increasedI am happy to inform you however that we are working towards an alternative that is not bound bound by such limitsWe cannot give an exact release date, but feel it is important that you know the coding tools you are requesting are already in our roadmap Please feel free to submit any number of feature requests through our [redacted] forumThough it does take time for a feature to evolve from a request to it being available to all users, we greatly appreciated any feedback or suggestions along the wayWe constantly alter and improve our features, even before release, by taking into consideration your feedback and use cases For any immediate [redacted] needs, you can always contact us at [redacted] @***.com or reach us by calling 1- [redacted] Our online [redacted] is available 24/and our phone [redacted] is available Monday through Friday, from 6am to 5pm PST Regards, ***
Hello ***, We have reviewed your request for a refund and would like to further assist youCurrently your card is no longer associated with the Wix account holding the site [redacted] The owners of the account have logged in and updated the payment methodThis means that you will no longer receive charges from Wix.com in this accountIn order for us to process a refund we need to verify that you are indeed the owner of the card that was chargedSince you are currently unable to provide the information that matches our records, we are requesting that you send us a scan/photo displaying the charge from Wix.comAdditionally, please provide us with a scan/photo of a valid Government issued ID to match to the card that we have on fileOnce we receive this information we would be happy to proceed with your requestPlease note that upon refunding you for the Premium Plan, your previous employer's site will be disabledIf you wish to avoid this, you can contact the owners of the account and request that they reimburse you for the payment that you made towards their site in their accountWe await your reply, Wix Team ------ (Resolution after receiving necessary documentation) Hello, Hello, thank you for providing the necessary informationThe Wix Premium Plan has been canceled, and you have been refunded $on invoice [redacted] Please allow up to business days for your refund to appear on your credit card statementFeel free to contact us again with any additional questions you may haveBest, - [redacted] -- ***
Complaint: [redacted] I am rejecting this response because: Our domain is not hosted by [redacted] .Sincerely, [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Yes they did reach out and resolve my issue, however the response they have given is somewhat misleadingI had went through the proper channels to speak with a representative many timesThey never called back until after this began to be investigated by Revdex.com and I secured an attorney, so my previous complaint still standsSincerely, [redacted]
Hello, When a Wix domain is purchased and set up, the registrant information is filled out by the individual who is setting up the domain name Per Wix Terms, in order to gain access to the content in an account you have been locked out of, we require documentation matching the domain registration informationThis process is in place for the safety and security of our customers If you are unable to provide documentation matching the registrants information, you are welcome to provide us with a duly issued Court Order deeming you the owner of the content If you paid for the services in the account, we would be happy to refund you for the services without giving you access to the content in questionPlease note, however, in the event that we refund you for a domain, you will not be able to purchase the domain at Wix or elsewhere for the remainder of the registration period We await your reply, - [redacted] | Wix Team
Hello, We were able to make contact with the user on 4/3/and explained the purpose of the charge The charge was for a private domain name, not privacy for the website The user decided not to move forward with the cancellation as he would be losing the domain name for his website Best regards, [redacted] | Wix Team
Complaint: [redacted] I am rejecting this response because:I have emailed and called and there is no live helpThey just send you to an automated response team that hangs up and tells you to submit a ticket, which I've done several timesThey've continued to charge me for services I can not use because they will not call me to resolve the domain issue so I can utilize my new domainI have numerous emails from them that so day the exact same thing they sent you, none of which help and they never call back and I've yet to speak to a live personSincerely, [redacted]
Hello, We contacted the customer at the phone number provided but we were unable to make contact The charge in question is for a mailbox subscription purchased in a Wix account under the email address [redacted] and is associated with the domain name [redacted] I understand you no longer wish to continue with this subscription I have cancelled the mailbox subscription and issued you a refund in the amount of $for the payment made in the month of MarchI have also removed your card from this specific Wix account to avoid further charges Best Regards, [redacted] | Wix.com
Hello, We followed up with the customer on 9/12/and issued a full refund for the the customers Wix services Please let us know if we can provide further assistance Best regards, [redacted] Wix Team
Complaint: [redacted] I am rejecting this response because: the business is trying to extort more money from meI already paid $194, the business did not acknowledge the alleged fee they incur which presumably happens to be $If the discount is not a 100% discount, I do not plan on paying Wix anymore moneySincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: As requested, I provided my ID and credit card number to verify that I had no connection to charge backsWIX provided no feedback to refund or make my domain liveI have gone 30+ days without a website that I paid upfront for.Sincerely, [redacted]
Hello, I have issued a full refund in the amount of $for the domain renewal and have cancelled the domain subscription Please note, because Wix registered the domain name on your behalf, you will be unable to purchase that domain name at Wix or with another registrar for the remainder of the registration period plus days Best regards, [redacted] | Wix Team
I was still charged the dollars and it was never "voided" it was deducted from my account and I demand a refund Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2014/10/15) */ Hello Revdex.com, We have reviewed this issue, and it is stemming from a copyright infringement claim against the customerThe customer is using images from a film he appeared in on his personal website, and the copyright infringement claim came from the producer of the film who claims to have all rights to the film at question, and that the customer has not obtained the producer's approval to use these imagesOur legal department took down the customer's site in compliance with the Digital Millennium Copyright Act (DMCA)A copy of the complaint was sent to the customer, which included the name of the producer would made the copyright infringement claimThat being said, this is not an issue of identity theft If the customer would like to make an appeal to this claim, he can do so by following the instructions for "Copyright infringement Counter-notification" found on the Abuse section of the Wix website, or by going directly to the following URL: http://www.wix.com/upgrade/abuse#!copyright-infringiment/cnaaOnce received, our legal department will review his appeal I have included a copy of the email that was sent to the user regarding the copyright infringement claim below, as well as the customer's responsePlease let me know if there is anything else we can do to assist with this issue Sincerely, [redacted] Wix Support Quality Assurance Email Sent to Customer: Hi, We have received the attached copyright complaint regarding your site Due to the fact that its the 3rd copyright complaint regarding your site - all the images were removed Elad -WIx Support Identify the copyrighted work that you claim has been infringed: Pictures used in the users gallery are being displayed without permission from us Identify the content on our site that you claim infringes your copy The first pics in the gallery Where does the infringing content appear on our website? http://tony-***.wix.com/tony#!film-shoots How does the content infringe your rights? All images of the film we produced belong to us and are our copyrightMr [redacted] has no permission nor authority to display our material in any forum whatsoever Electronic Signature: [redacted] Hello I am coming back to you since I received no answer to my yesterday email and phone call I need as soon as possible all my personal text information that I uploaded to the website; I do not need the pictures since I have them; my text information is necessary to upload it to a new site on a different server for which I bought a domain and where there is not situation like this when someone else steals my identity I also spoke with Toronto police today and I need to file a complaint for identity theftThey told me to obtain from you the contact information of the person who speak with you and pretended it was me; more specific, the one that claimed that it was him in my photos Otherwise I will have to file the criminal complaint against you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello There is no copyright issue hereThe few photo films samples posted to my wix resume-site that we are talking about now, are actually offered by the film producer to his website free of charge, as free samples, for anyone Mr [redacted] indicated me in the past that I can download those free samples from his site including a short promo-video, for my resume, or just for my personal photo collection, free of charge, which I did, since I am one of the actors who performed in that film Is wix sure that the "complaint email" he received is indeed from Mr [redacted] ***? Or from someone else? The film samples posted to my site where I PERMORM, not someone else, are NOT FOR SALE, but as a part of my film portfolio, provided to me by the film producer himselfSo again, there is NO COPYRIGHT ISUEE HERE since those photos are not for commercial purpose So, since my complaint is still not resolved, I still need wix to email me back all the information that I uploaded to my resume-site, ALL including pictures [redacted] Actor, director and film producer Final Business Response / [redacted] (4000, 14, 2014/11/11) */ Hello Revdex.com, First, I would like to say that we understand the customer's position, however this is a copyright infringement issue and we are required to follow our terms of use and also remain in compliance with the Digital Millennium Copyright Act (DMCA) Mr [redacted] (party making the copyright infringement claim) has contacted the Wix legal department separate times over the last years and has provided, in writing, the necessary proof to make a copyright infringement claim Our legal department is more than willing to review the customer's objections to the claim and potentially restore the customer's site if they find in his favorHowever, since this is a legal issue, this must go through our legal teamI have included our legal department contact information below, as well as a link to our copyright infringement page so that the customer can fill out a "Counter-Notification" which serves to contest Mr***'s claim Options for contacting the Wix legal department: The customer can contact the Wix legal department to discuss this issue by emailing ***@wix.com The customer can access the Wix Copyright Infringement page and follow the instructions for submitting a "Counter-Notification" Link to Wix Copyright Infringement http://www.wix.com/upgrade/abuse#!copyright-infringiment/cnaa We would love to assist the user in resolving this issue, but unfortunately this is a legal issue and must go through our legal team Sincerely, [redacted] Wix Support Quality Assurance Final Consumer Response / [redacted] (4200, 16, 2014/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This solution does not resolve the problem, this is not a copyright issue, those few photos online we are talking about are not for sale, I am not selling them, they belong to my actor portfolio, as a part of my resume, they were saved in the past by me and attached to my resume from the free section of Mr [redacted] site, as he indicated me after I performed Wix.com is just the host of my files; they must submit me back ALL DATA that I uploaded to their server I am not joking, this is a theft issue and I am seriously thinking of filing a police complaint for data mischief / theft against Wix Millions of people around the Globe of various professions attach to their online or non-online resumes SAMPLES OF THEIR WORKDestroying this data or stealing is a crime Myself in the past when held other jobs, in economics, and other colleagues, attached to their online resume samples of reports they did at work, altering a little financial data for confidentiality A professional built resume must contain work samples
Hello, Thank you for Contacting Wix Support The site [redacted] is inside of an account that has been blocked due to Multiple ChargebacksBelow are our Terms and Conditions concerning chargebacks that we have also sent to [redacted] : Please note, per our Terms of Use: "If, at any time, you contact your bank or credit card company and decline, chargeback or otherwise reject the charge of any payable Fees ("Chargeback"), this act will be considered a breach of your payment obligations hereunder, and your use of the Wix Services may be automatically terminatedIn the event a Chargeback is performed, your User Account may be blocked without the option to repurchase or re-use it, and any data contained in such User Account, including any domains, applications and Third Party Services may be subject to cancellation and Capacity LossYour use of the Wix Services will not resume until you resubscribe for any such Wix Services, and pay any applicable Fees in full, including any fees and expenses incurred by Wix and/or any Third Party Services for each Chargeback received (including Fees for Wix Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor)." [redacted] scheduled a call with us and we called her on 06/21/On the phone she was given the option of Paying the Chargeback Fees and Verifying her Billing Information[redacted] is the link to the ticket showing what was requested to gain access to the account After speaking with [redacted] and seeing that there were no chargebacks on the Crecdit Card that [redacted] has, and none associated with [redacted] we gave another option to transfer the site and domain to another account, where we would refund her for services she would be repurchaseing in the new account Our last reply on 06/23/has not received a response but we would be happy to help Here are the following options that are outlined in the email thread above that [redacted] can take [redacted] Pay the $fee through [redacted] to [redacted] and Supply a Photo of a New Credit Card and Matching ID to unblock the accountThey will then have access to the account and can [redacted] OR User can Verify Ownership of the Site through email, supplying information that can be verified on [redacted] (full instructions in email sent to [redacted] )With this option we would be refunding the services and then having them repurchase in a new account, leaving the unpaid for blocked account, blocked Please let us know which step [redacted] would like to take and have her reply to our email thread found [redacted] so that we can help her get access to her site
Hello, We have cancelled the the premium plan and issued a full refund in the amount of $USDWe have also turned off auto renew for the domain buenvida.com which was set to renew on 3/29/If you would like to continue using the domain, please log into your Wix account and turn on auto renewal by following the instructions which I have liked below [redacted] Best regards, [redacted] | Wix Team
Hello, We're sorry to hear that you have had difficulties getting in contact with our support teamI would be happy to assist you and investigate this matter, however, please provide some additional information as I am unable to locate your account with the information you have given us In order for me to locate your interactions with Wix, and your account, please provide the following: -Email address associated with your Wix account -Domain name located in the account With this information we will be better equipped to assist you further Best regards, [redacted] Wix Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and only find that this proposed resolution is satisfactory to me.To date they have only refunded ($230.57) of the promised amount.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Contact Name and Title: [redacted] Manager Contact Phone: X-XXX-XXXX-XXX Contact Email: [redacted] @***.com Hi [redacted] , Thank you reaching out to us with your concernsWe'd like to address each of these concerns separately and also give you some insight into the development process and what you can expected from [redacted] in the future First, we are happy to hear that you are having success with using the third party application PureChatCurrently, [redacted] has over apps available in the [redacted] App Market, which are available for use by all 70+ million of our usersFor any third party that is submitting an app to the App Market, our team reviews the app submission to make sure that it adheres to our product, technical, marketing, and premium (payment) policiesIf an app has not met the qualifications necessary to be made available to our users, we hope that they are able to make the changes necessary to become integrated with our platform As you already know, if there is functionality that you are looking for that is not provided by either [redacted] or the third parties via our App Market, you will always have the ability to embed a URL or HTML code through our iframe widgetThe current version of this widget has a character limit that cannot be increasedI am happy to inform you however that we are working towards an alternative that is not bound bound by such limitsWe cannot give an exact release date, but feel it is important that you know the coding tools you are requesting are already in our roadmap Please feel free to submit any number of feature requests through our [redacted] forumThough it does take time for a feature to evolve from a request to it being available to all users, we greatly appreciated any feedback or suggestions along the wayWe constantly alter and improve our features, even before release, by taking into consideration your feedback and use cases For any immediate [redacted] needs, you can always contact us at [redacted] @***.com or reach us by calling 1- [redacted] Our online [redacted] is available 24/and our phone [redacted] is available Monday through Friday, from 6am to 5pm PST Regards, ***