Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Dear Ms [redacted] , First, I would like to apologize for the fact that your complaint was not answered in a timely mannerI have recently taken over the Wix Revdex.com account, and am following up on outstanding claims I took a look at your account and our call records, and see that you contacted Wix support on 3/5/and that we issued you a full refund of $for your Wix Premium Package as you requested in your claim In regards to the hosting we provide, this refers to website hostingWe provide website hosting for all sites that are built using the Wix system Please let us know if you have any questions or concernsI hope you have a wonderful day Sincerely, [redacted] Wix Support Quality Assurance
Hello, The customer has been in contact with Wix support The users campaign was not approved by [redacted] as [redacted] is prohibited of promoting Guns, Wars and other related itemsEven though the customer has a clothing companyThe store uses language which targets users that are not allowed on [redacted] As a result, we cancelled the Wix campaing Advertiser plan and we refunded the invoice [redacted] for the full $Please allow up to days for this to be reflected in your account Best regards, [redacted] | Wix Team
Initial Business Response / [redacted] (1000, 20, 2015/03/23) */ Hello Mr [redacted] , I have looked into this issue and have found that our online support team has assisted you in deleting your Wix account, and also issued you a pro-rated refund for the remainder of your unused service I apologize if you had any issues getting this done Please let us know if you have any questions or concernsI hope you have a wonderful day Sincerely, [redacted] Wix Support Quality Assurance
Hello, Wix phone support is available Monday-Thursday 6:00am-5:00pm PST In order to receive phone support, you must go to Wix.com/contact and navigate through frequently asked questions in order to be able to schedule a call with Wix When you arrive at wix.com/contact, you will not see an option to edit text, therefore, you should select the option labeled "Get Help With a Different Problem" Next, you will click on the blue button labeled "contact us." Here, you will be given the option to request a callback and you will see the estimated wait time Alternately, you can submit a support ticket through our online forumWix Online Support is available hours a dayThe quickest and easiest way to submit a support ticket, is to email [redacted] This will automatically create a ticket for you, and you will receive replies in your mailbox Please let us know if we can assist you further [redacted] | Wix.com
Initial Business Response / [redacted] (1000, 7, 2014/04/08) */ Hello [redacted] ***, We have reviewed your request, and wanted to advise we have issued a courtesy refund in the amount of $ When you select a premium plan - you have the option of choosing a monthly or yearly agreementIf you select a yearly agreement - the full year is paid up front, and you receive a discount and vouchers (you redeemed the domain voucher to receive the first year for free - $value)Since you are requesting to break your contract early - we have adjusted your payment to the monthly rate The Combo monthly plan is $per month $for four months would be $ We subtracted that amount from the yearly rate of $99.00, and have issued the refund for $ Please allow business days for the bank to reflect the funds back into your account We hope you find this information usefulIf there is anything else we can do for you, or should you have any further questions or concerns, please don't hesitate to contact us We thank you for your time and patience while investigating this matter [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/04/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, The customers domain is currently pointing to an external siteThe instructions to point to an external website can be found on the link below [redacted] Please let us know if we can assist further Best regards, [redacted] Wix Team
Initial Business Response / [redacted] (1000, 16, 2015/04/03) */ Hello Ms***, I wanted to get in touch with you in order to provide a clear explanation of what happened, and also why we were unable to issue you a refund I took a look at your account and see that you originally upgraded during a 50% off sale, which is why your initial payment was $Our sales apply to the first year of service, therefore your package renewed at the full amount of $the following year We send a renewal reminder email to the Wix account email address weeks prior to the renewalI see that the Wix account email does not match the email provided in your Revdex.com claim, which may be why you did not receive itWe also include our phone number on the charge description, so that you can contact us if you feel that you should not have been charged or if you feel that the amount is incorrect so that we can rectify the situation After the renewal payment went through, you contacted your bank and had them issue a chargebackWhen a chargeback is issued, you are essentially telling the bank that the charge is fraudulentWhenever a chargeback is issued we are given the opportunity to dispute the chargebackWe disputed the chargeback and your bank sided in our favor stating that this was not a fraudulent charge When a chargeback is issued, we have to pay a penalty and also use resources to dispute the chargeOur terms of use state that we are unable to issue refunds once a chargeback has been issued, and our billing system will not allow us to refund a charge once a chargeback has been issued for it, in an effort to safeguard this policy, which is why we could not refund you That being said, you are welcome to re-upgrade your site at any time to bring it back up, and as a sign of good faith, we would be happy to offer you 50% off a new Yearly packagePlease let me know if you are interested in this, as I would be happy to send you a coupon I hope you have a wonderful day Sincerely, [redacted] Wix Support Quality Assurance
Thank you for reaching out to us through the Revdex.comYou have several concerns, so I want to make sure I am covering them allFirst, I would like to apologize for any inconvenience you've had so far in creating a siteIn regards to your claim that you signed up for a day free trialWix does not have a day trialWix offers a day money back guarantee for Premium Package purchases, and after the first days we do not offer refundsI am sorry that there was some sort of confusion regarding this guaranteeOur support section is available hours a day, by clicking “Support” at the top of our websiteYou can also call our support line Monday - Friday 6am-5pm PST###-###-####Our phone number is also available on the Revdex.com page where you added this claimWe apologize if you feel like there was a delay in our support responseOur support turnaround time is typically one business dayI looked through your correspondence with our support, and was unable to find any responses that took days, like you mentioned in your claimOn your tickets with our support team, we averaged a response time of hours, with the longest wait being just under hours and the shortest being hoursI am sorry that you were having issues editing & saving the siteMuch of the troubleshooting process in creating and maintaining a website relies on our support staff being able to recreate the issue or seeing the issue in real-time with your helpWhen you emailed our support team, about saving issues, we were not experiencing any system-wide saving issues at that timeWe gathered that the issue was a local issue on your computer, so we asked that you provide us with more information about the issue and your computer systemWe did not receive a response to our requestWe then looked at your account, and could see your saves were being acceptedThis ticket was closed due to no responseIn your complaint, you mentioned that your Wix Store never workedI can see that you did email us once about an issue with WixStoresWe sent you troubleshooting steps and asked you for further information, but never received a responseLooking through your site, I can see that you did not use any of the WixStores elements on your siteYou were using a “Buy Now” button, with code that you imported from PaypalWe can not troubleshoot third-party html code, but I apologize if Paypal’s code was not workingThis is not a reflection of Wix Stores, since this is not related in any way to WixI was able to find the ticket in which you requested we delete everything in your accountWe apologized and explained that there are several steps that you would need to go through in order to have your account deletedThese steps included canceling premium plans, deleting sites, and moving domains out of your accountWe sent detailed steps to complete each of these processesYou refused to go through the steps and told us we had until 5pm that day to delete your accountWe apologized once again and explained that this was not possible, while you have active billing in the accountWe sent you the steps again, and asked if there was anything we could do to help you in the processWe never received another support request from youWe were unsure if you still wanted your account deleted, since you did not complete any of the steps we listed in the required steps to delete your accountIf you are still wanting to delete you account, these steps are available at all times in our support section [redacted] or by searching “delete account” in our Help Center search fieldI would like to confirm that I have refunded your card in the amount of $on 6/10/You will no longer be charged by Wix for your premium planPlease allow up to business days for the refund to appear on your credit card statementIf you would like help to further resolve this issue, there are still steps that must be completed before we can continueI called you yesterday (June 8, - 2:53pm) at the phone number you provided the Revdex.com, but there was no answerI left you a voicemail with information on how to proceedIf there is anything else we can do for you, or should you have any further questions or concerns, please don't hesitate to contact usWe thank you for your time and patience while investigating this matterSincerely, [redacted] Wix.com Quality Assurance ###-###-####
Hello, The customer applied for a review (via the link I have provided below), and received a refund on 3/28/Please allow up to days for the refund to be reflected in your account [redacted] Please note, the day refund policy applies to initial Premium plan purchases and not to Premium Plan renewalsIn order to receive a refund on the renewal, the customer needed to apply for a review Best regards, [redacted] | Wix Team
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Contact Name and Title: ***, [redacted] Manager Contact Phone: X-XXX-XXXX-XXX Contact Email: [redacted] @***.com Thank you for reaching out to us through the Revdex.comAt the time this Revdex.com case was received (11/3), we are still awaiting your response in the existing ticket through our [redacted] center Most recently, we responded on 11/with an in-depth explanation of how media storage works for [redacted] accounts, and what can be expected of accessing your media when working on sites in your account and as a contributor to sites in other accounts In order to investigate any further, it is necessary for us to speak directly so that we can find out more about the problem you are describingWe understand that you are having issue with accessing images that have been uploaded, however our systems show that no media was uploaded via your accountOur team is still working to reproduce or find the exact error you are experiencing, but have reached the point in our investigation that more information is required Please reply back to the existing [redacted] thread so that we may coordinate having an opportunity to speak and work together to resolve the issueWe are happy to discuss compensation for inconveniences as needed
Hello, The customer logged into the relevant Wix account filled out a Refund Request FormAs a result, the premium plan was refunded in full ($155.00USD) on 6/16/ I can confirm that there are no further active subscriptions located within the customers account Please let us know if we can assist you further Best regards, [redacted] | Wix Team
Hello, Thank you for reaching outI can confirm that the customer purchased services inside of the account Yearly premium plan in the amount of $USD, a domain name ( [redacted] ) for which the customer paid $USD to add privacy, and a monthly premium plan in the amount of $USD Both premium plans were cancelled within hours of the initial purchaseThis means that the customer would not see a refund in their account as the initial charge was voided and the customer was not charged for the premium plans The domain was cancelled, however, domains do not fall under the day policy and therefore, the customer was not refunded the charge of $USD which was used to purchase privacy for the domain that was purchased using a free voucherThe domain is still in the account and can be transferred away from Wix once days have passedI have added the instructions below, for your convenience [redacted] Please let us know if we can assist you further Best regards, [redacted] | Wix Team
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Contact Name and Title: ***, [redacted] Manager Contact Phone: X-XXX-XXXX-XXX Contact Email: [redacted] @***.com Hi ***, You currently haven an open ticket with our billing team about this issueThe last reply we received from you was on October 4th, containing copies of your transaction historyWe thank you for being able to provide that information On October 6th, you received another message from our team in that same thread to notify you we did in fact find an error with the refund at the payment processor levelThis error is what caused us to incorrectly see that the transaction was voided Today, October 7th, you have received another message on this thread to notify you that we have corrected the errorA refund for your transaction is being processed and the funds are being returned to your accountYour statement will reflect this refund within business days If you have any questions, please feel free to continue correspondence in the existing threadFor any other immediate [redacted] needs, you may contact us at [redacted] @***.com or [redacted] Our online [redacted] is available 24/and our phone [redacted] is available from 6am to 5pm PST, Monday through Friday Thank you, [redacted] ***.com Quality Assurance [redacted] Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refund I requested
Complaint: [redacted] I am rejecting this response because: According to our bank the charges relating to this is as follows; Wix charge $2/21/ Provisional Bank Credit $2/23/ Wix Return $2/24/ Provisional Bank Reversal $3/30/ Our bank reversed the credit on 3/30/I didnt receive a notification from wix until friday May regarding a charge that was reversed and credited back to wix At this point Wix has refused to acknowledge their mistake and have stated that "I NEED" to pay $to clear this matter when this is clearly not the case Sincerely, [redacted]
Hello, Thank you for reaching out and we apologize for the inconvenience that this has caused Our developers are urgently working on resolving this matter for you so that you can continue editing your site As a courtesy, I have refunded the $dollars which you paid on 2/11/ and have left your premium plan active so that you may continue use it for the remainder of the registration period, free of charge Please allow up to days for the refund to be reflected in your account Again, we thank you for your patience and understanding Best regards, [redacted] | Wix Team
Complaint: [redacted] I am rejecting this response because:You are not disclosing what discount is being offeredIs the discount free? I received emails on December 21,22,28, and 30th advertising the "50% off End of year sale" that was available to any and everybodyDoes the discount exceed what was being offered to the rest of the world who hadn't had money stolen from them? Your offer for a "discount" is ambiguous and nonspecific and I am not willing to get roped into such an offer that is not offering specific outcomesSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @***.com Hello Mr[redacted] We can definitely help you in this matterPlease contact us directly at XXXX-XXX-XXXX between the hours of am-pm PST so we can locate the account in question and refund these chargesOr you can Write to [redacted] @***.com directlyWe are going to need the following numbers from your Statement where it says ***.com [redacted] XXXXXXXX XXXXXXXXXXXThe X's represent the invoice id, that way we can locate the charge and ratify the situationcharges would point to a website, a domain and possibly a mailboxYou have not built or hired anyone to build a website for you correct? About ***.com - [redacted] is a proud and happy company of plus employees, providing a world class website building platform to over million users in countriesWe are a publicly traded company and have been around since I have been to our website and its not blocked by Googlemake sure you are going to ***.comContact us Mr [redacted] and we will be able to help you
Hello, We reached out to the customer on 7/14/As a result, we have refunded the customer for the Unlimited Premium Plan in full Please allow up to days for the refund to be reflected in the relevant account Best regards, [redacted] | Wix Team
Hello, The customer has two subscriptions that recently had charge-backs issued on the most recent payments. Upon receiving notification of fraudulent charges, the card was block from being used at Wix. This was done in order to... avoid further fraudulent transactions. The customer is welcome to use a different card to purchase his subscription as his account has not been blocked and he is able to make purchases. Best regards, [redacted] | Wix Team
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Dear Ms [redacted] , First, I would like to apologize for the fact that your complaint was not answered in a timely mannerI have recently taken over the Wix Revdex.com account, and am following up on outstanding claims I took a look at your account and our call records, and see that you contacted Wix support on 3/5/and that we issued you a full refund of $for your Wix Premium Package as you requested in your claim In regards to the hosting we provide, this refers to website hostingWe provide website hosting for all sites that are built using the Wix system Please let us know if you have any questions or concernsI hope you have a wonderful day Sincerely, [redacted] Wix Support Quality Assurance
Yes please move forwardI understand the limitations
Hello, The customer has been in contact with Wix support The users campaign was not approved by [redacted] as [redacted] is prohibited of promoting Guns, Wars and other related itemsEven though the customer has a clothing companyThe store uses language which targets users that are not allowed on [redacted] As a result, we cancelled the Wix campaing Advertiser plan and we refunded the invoice [redacted] for the full $Please allow up to days for this to be reflected in your account Best regards, [redacted] | Wix Team
Initial Business Response / [redacted] (1000, 20, 2015/03/23) */ Hello Mr [redacted] , I have looked into this issue and have found that our online support team has assisted you in deleting your Wix account, and also issued you a pro-rated refund for the remainder of your unused service I apologize if you had any issues getting this done Please let us know if you have any questions or concernsI hope you have a wonderful day Sincerely, [redacted] Wix Support Quality Assurance
Hello, Wix phone support is available Monday-Thursday 6:00am-5:00pm PST In order to receive phone support, you must go to Wix.com/contact and navigate through frequently asked questions in order to be able to schedule a call with Wix When you arrive at wix.com/contact, you will not see an option to edit text, therefore, you should select the option labeled "Get Help With a Different Problem" Next, you will click on the blue button labeled "contact us." Here, you will be given the option to request a callback and you will see the estimated wait time Alternately, you can submit a support ticket through our online forumWix Online Support is available hours a dayThe quickest and easiest way to submit a support ticket, is to email [redacted] This will automatically create a ticket for you, and you will receive replies in your mailbox Please let us know if we can assist you further [redacted] | Wix.com
Initial Business Response / [redacted] (1000, 7, 2014/04/08) */ Hello [redacted] ***, We have reviewed your request, and wanted to advise we have issued a courtesy refund in the amount of $ When you select a premium plan - you have the option of choosing a monthly or yearly agreementIf you select a yearly agreement - the full year is paid up front, and you receive a discount and vouchers (you redeemed the domain voucher to receive the first year for free - $value)Since you are requesting to break your contract early - we have adjusted your payment to the monthly rate The Combo monthly plan is $per month $for four months would be $ We subtracted that amount from the yearly rate of $99.00, and have issued the refund for $ Please allow business days for the bank to reflect the funds back into your account We hope you find this information usefulIf there is anything else we can do for you, or should you have any further questions or concerns, please don't hesitate to contact us We thank you for your time and patience while investigating this matter [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/04/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, The customers domain is currently pointing to an external siteThe instructions to point to an external website can be found on the link below [redacted] Please let us know if we can assist further Best regards, [redacted] Wix Team
Initial Business Response / [redacted] (1000, 16, 2015/04/03) */ Hello Ms***, I wanted to get in touch with you in order to provide a clear explanation of what happened, and also why we were unable to issue you a refund I took a look at your account and see that you originally upgraded during a 50% off sale, which is why your initial payment was $Our sales apply to the first year of service, therefore your package renewed at the full amount of $the following year We send a renewal reminder email to the Wix account email address weeks prior to the renewalI see that the Wix account email does not match the email provided in your Revdex.com claim, which may be why you did not receive itWe also include our phone number on the charge description, so that you can contact us if you feel that you should not have been charged or if you feel that the amount is incorrect so that we can rectify the situation After the renewal payment went through, you contacted your bank and had them issue a chargebackWhen a chargeback is issued, you are essentially telling the bank that the charge is fraudulentWhenever a chargeback is issued we are given the opportunity to dispute the chargebackWe disputed the chargeback and your bank sided in our favor stating that this was not a fraudulent charge When a chargeback is issued, we have to pay a penalty and also use resources to dispute the chargeOur terms of use state that we are unable to issue refunds once a chargeback has been issued, and our billing system will not allow us to refund a charge once a chargeback has been issued for it, in an effort to safeguard this policy, which is why we could not refund you That being said, you are welcome to re-upgrade your site at any time to bring it back up, and as a sign of good faith, we would be happy to offer you 50% off a new Yearly packagePlease let me know if you are interested in this, as I would be happy to send you a coupon I hope you have a wonderful day Sincerely, [redacted] Wix Support Quality Assurance
Thank you for reaching out to us through the Revdex.comYou have several concerns, so I want to make sure I am covering them allFirst, I would like to apologize for any inconvenience you've had so far in creating a siteIn regards to your claim that you signed up for a day free trialWix does not have a day trialWix offers a day money back guarantee for Premium Package purchases, and after the first days we do not offer refundsI am sorry that there was some sort of confusion regarding this guaranteeOur support section is available hours a day, by clicking “Support” at the top of our websiteYou can also call our support line Monday - Friday 6am-5pm PST###-###-####Our phone number is also available on the Revdex.com page where you added this claimWe apologize if you feel like there was a delay in our support responseOur support turnaround time is typically one business dayI looked through your correspondence with our support, and was unable to find any responses that took days, like you mentioned in your claimOn your tickets with our support team, we averaged a response time of hours, with the longest wait being just under hours and the shortest being hoursI am sorry that you were having issues editing & saving the siteMuch of the troubleshooting process in creating and maintaining a website relies on our support staff being able to recreate the issue or seeing the issue in real-time with your helpWhen you emailed our support team, about saving issues, we were not experiencing any system-wide saving issues at that timeWe gathered that the issue was a local issue on your computer, so we asked that you provide us with more information about the issue and your computer systemWe did not receive a response to our requestWe then looked at your account, and could see your saves were being acceptedThis ticket was closed due to no responseIn your complaint, you mentioned that your Wix Store never workedI can see that you did email us once about an issue with WixStoresWe sent you troubleshooting steps and asked you for further information, but never received a responseLooking through your site, I can see that you did not use any of the WixStores elements on your siteYou were using a “Buy Now” button, with code that you imported from PaypalWe can not troubleshoot third-party html code, but I apologize if Paypal’s code was not workingThis is not a reflection of Wix Stores, since this is not related in any way to WixI was able to find the ticket in which you requested we delete everything in your accountWe apologized and explained that there are several steps that you would need to go through in order to have your account deletedThese steps included canceling premium plans, deleting sites, and moving domains out of your accountWe sent detailed steps to complete each of these processesYou refused to go through the steps and told us we had until 5pm that day to delete your accountWe apologized once again and explained that this was not possible, while you have active billing in the accountWe sent you the steps again, and asked if there was anything we could do to help you in the processWe never received another support request from youWe were unsure if you still wanted your account deleted, since you did not complete any of the steps we listed in the required steps to delete your accountIf you are still wanting to delete you account, these steps are available at all times in our support section [redacted] or by searching “delete account” in our Help Center search fieldI would like to confirm that I have refunded your card in the amount of $on 6/10/You will no longer be charged by Wix for your premium planPlease allow up to business days for the refund to appear on your credit card statementIf you would like help to further resolve this issue, there are still steps that must be completed before we can continueI called you yesterday (June 8, - 2:53pm) at the phone number you provided the Revdex.com, but there was no answerI left you a voicemail with information on how to proceedIf there is anything else we can do for you, or should you have any further questions or concerns, please don't hesitate to contact usWe thank you for your time and patience while investigating this matterSincerely, [redacted] Wix.com Quality Assurance ###-###-####
Hello, The customer applied for a review (via the link I have provided below), and received a refund on 3/28/Please allow up to days for the refund to be reflected in your account [redacted] Please note, the day refund policy applies to initial Premium plan purchases and not to Premium Plan renewalsIn order to receive a refund on the renewal, the customer needed to apply for a review Best regards, [redacted] | Wix Team
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Contact Name and Title: ***, [redacted] Manager Contact Phone: X-XXX-XXXX-XXX Contact Email: [redacted] @***.com Thank you for reaching out to us through the Revdex.comAt the time this Revdex.com case was received (11/3), we are still awaiting your response in the existing ticket through our [redacted] center Most recently, we responded on 11/with an in-depth explanation of how media storage works for [redacted] accounts, and what can be expected of accessing your media when working on sites in your account and as a contributor to sites in other accounts In order to investigate any further, it is necessary for us to speak directly so that we can find out more about the problem you are describingWe understand that you are having issue with accessing images that have been uploaded, however our systems show that no media was uploaded via your accountOur team is still working to reproduce or find the exact error you are experiencing, but have reached the point in our investigation that more information is required Please reply back to the existing [redacted] thread so that we may coordinate having an opportunity to speak and work together to resolve the issueWe are happy to discuss compensation for inconveniences as needed
Hello, The customer logged into the relevant Wix account filled out a Refund Request FormAs a result, the premium plan was refunded in full ($155.00USD) on 6/16/ I can confirm that there are no further active subscriptions located within the customers account Please let us know if we can assist you further Best regards, [redacted] | Wix Team
Hello, Thank you for reaching outI can confirm that the customer purchased services inside of the account Yearly premium plan in the amount of $USD, a domain name ( [redacted] ) for which the customer paid $USD to add privacy, and a monthly premium plan in the amount of $USD Both premium plans were cancelled within hours of the initial purchaseThis means that the customer would not see a refund in their account as the initial charge was voided and the customer was not charged for the premium plans The domain was cancelled, however, domains do not fall under the day policy and therefore, the customer was not refunded the charge of $USD which was used to purchase privacy for the domain that was purchased using a free voucherThe domain is still in the account and can be transferred away from Wix once days have passedI have added the instructions below, for your convenience [redacted] Please let us know if we can assist you further Best regards, [redacted] | Wix Team
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Contact Name and Title: ***, [redacted] Manager Contact Phone: X-XXX-XXXX-XXX Contact Email: [redacted] @***.com Hi ***, You currently haven an open ticket with our billing team about this issueThe last reply we received from you was on October 4th, containing copies of your transaction historyWe thank you for being able to provide that information On October 6th, you received another message from our team in that same thread to notify you we did in fact find an error with the refund at the payment processor levelThis error is what caused us to incorrectly see that the transaction was voided Today, October 7th, you have received another message on this thread to notify you that we have corrected the errorA refund for your transaction is being processed and the funds are being returned to your accountYour statement will reflect this refund within business days If you have any questions, please feel free to continue correspondence in the existing threadFor any other immediate [redacted] needs, you may contact us at [redacted] @***.com or [redacted] Our online [redacted] is available 24/and our phone [redacted] is available from 6am to 5pm PST, Monday through Friday Thank you, [redacted] ***.com Quality Assurance [redacted] Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refund I requested
Complaint: [redacted] I am rejecting this response because: According to our bank the charges relating to this is as follows; Wix charge $2/21/ Provisional Bank Credit $2/23/ Wix Return $2/24/ Provisional Bank Reversal $3/30/ Our bank reversed the credit on 3/30/I didnt receive a notification from wix until friday May regarding a charge that was reversed and credited back to wix At this point Wix has refused to acknowledge their mistake and have stated that "I NEED" to pay $to clear this matter when this is clearly not the case Sincerely, [redacted]
Hello, Thank you for reaching out and we apologize for the inconvenience that this has caused Our developers are urgently working on resolving this matter for you so that you can continue editing your site As a courtesy, I have refunded the $dollars which you paid on 2/11/ and have left your premium plan active so that you may continue use it for the remainder of the registration period, free of charge Please allow up to days for the refund to be reflected in your account Again, we thank you for your patience and understanding Best regards, [redacted] | Wix Team
Complaint: [redacted] I am rejecting this response because:You are not disclosing what discount is being offeredIs the discount free? I received emails on December 21,22,28, and 30th advertising the "50% off End of year sale" that was available to any and everybodyDoes the discount exceed what was being offered to the rest of the world who hadn't had money stolen from them? Your offer for a "discount" is ambiguous and nonspecific and I am not willing to get roped into such an offer that is not offering specific outcomesSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @***.com Hello Mr[redacted] We can definitely help you in this matterPlease contact us directly at XXXX-XXX-XXXX between the hours of am-pm PST so we can locate the account in question and refund these chargesOr you can Write to [redacted] @***.com directlyWe are going to need the following numbers from your Statement where it says ***.com [redacted] XXXXXXXX XXXXXXXXXXXThe X's represent the invoice id, that way we can locate the charge and ratify the situationcharges would point to a website, a domain and possibly a mailboxYou have not built or hired anyone to build a website for you correct? About ***.com - [redacted] is a proud and happy company of plus employees, providing a world class website building platform to over million users in countriesWe are a publicly traded company and have been around since I have been to our website and its not blocked by Googlemake sure you are going to ***.comContact us Mr [redacted] and we will be able to help you
Hello, We reached out to the customer on 7/14/As a result, we have refunded the customer for the Unlimited Premium Plan in full Please allow up to days for the refund to be reflected in the relevant account Best regards, [redacted] | Wix Team
Hello, The customer has two subscriptions that recently had charge-backs issued on the most recent payments. Upon receiving notification of fraudulent charges, the card was block from being used at Wix. This was done in order to... avoid further fraudulent transactions. The customer is welcome to use a different card to purchase his subscription as his account has not been blocked and he is able to make purchases. Best regards, [redacted] | Wix Team