Complaint: [redacted]I am rejecting this response because: You are still displaying ads on http://www.whitepages.com/name/[redacted]
I want all the "court records, public records, driving records, bankruptcy records, birth, death, marriage, and divorce. By leaving that information there, it appears to someone reading the page that I have these types of records! Please remove the page entirely.
Sincerely,[redacted]
I attempted to find the information in question, but I was unable to locate any profiles. It may be that this information was already removed. If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our...
sister service, Whitepages Premium. If you click that box, you'll find that it does not link to any active profiles for yourself. That information is only being displayed based on what is entered into the search field.You can test this by doing a search for “[redacted]” in Seattle, Washington. The name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for [redacted] in Seattle.Should further questions or concerns arise, please let us know.
I do see that Ms. [redacted] did contact Whitepages Premium to have her information removed from the site. We did respond back to Ms. [redacted] 2 different times (February 17th and February 23rd) letting her know that we needed more information other than a name in order to find the listing and remove it...
from Whitepages Premium. I was able to find her listing based off of the information she provided as her Revdex.com contact information and have now suppressed the listing. It will be off of the site within 24 hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This is Steven with the Whitepages Customer Care Team, and I would like to follow up with the listing you reported.Whitepages, Inc. is a private company that provides an online-only directory at http://www.whitepages.com, as well as a Whitepages Premium service at...
http://www.premium.whitepages.com. Whitepages is not affiliated with any phone company or printed “white pages” phone book. If you have any questions about your local phone book, please contact your local telephone company. If they do not print and distribute your local phone book, they can most likely direct you to the company that does (which is not us).When searching for the information on Whitepages.com, we do not see that we have a profile for you. It appears that it may have already been removed. If you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Complaint: [redacted]I am rejecting this response because:
There is one...
listing that still remains. See link below:
http://www.whitepages.com/name/*-[redacted]/Great-Neck-NY
[redacted] in Great Neck NY | Whitepages
www.whitepages.com/name/A-[redacted]/Great-Neck-NY
Find [redacted]'s phone, address, etc. on Whitepages, the most trusted online ... cities; Knows: [redacted] Sr., S W [redacted] ...
Please remove my name [redacted] from the link and this complaint will be resolved in its entirely.
Kind regards
[redacted]Sincerely,[redacted]
Hi [redacted],Whitepages respects your wishes in controlling how your information is displayed. I'm happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these data profiles should no longer appear through our...
services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this not acceptable; but I can no longer
continue to spend my time on this stonewalling. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] 1. You misspelled his first name. He uses [redacted] and shows up with his new address in Bellville, IL. I think your prices are too high for me (your site is 20 times more expensive than [redacted].com).2. The reason I rejected your modified web site is because your site has no way to call or leave an mesage. Your site needs a "Contact Us" link. Your current "Help" link does not provide tech support because there is no way to send a message.
Our Premium service was created several months after your initial data removal request. We have located the new data in question, and have removed it from our listings. Please allow up to 24 hours for that suppression to propagate through our system. If further concerns arise, please let us know at...
I do see that Ms. [redacted] contacted Whitepages.com on several different occasions. We did respond back to her on Tuesday the 15th, providing her with the removal instructions for her to follow. Unfortunately, since she has responded back to us and asked for further assistance we have not yet...
responded to her as we answer all emails in the order they are received. When searching Whitepages.com for [redacted] in **, I do not see that we have a listing on the site. If Ms. [redacted] could provide us with the information that is being listed, we would be happy to further assist.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory tme. However, none of my information was removed. My husband's information was removed but the representative refused to remove mine. It was only removed on the date you indicated. Thanks, Revdex.com!Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: I do not give permission to the company to use my name on their website for personal gain. I kindly request the company remove my entire name from their website. Sincerely,[redacted]
I am sorry that Ms. [redacted] was having trouble when attempting to remove her information from Whitepages.com. I was able to find the listing and per her request, we have removed this information from our websites and it will take effect immediately. Whitepages strives to use data for good and to give...
each individual a real identity in the digital age. We get our information for people search results from a broad variety of publicly available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that Mr. [redacted] requested to have his information, but unfortunately we had not yet reached his email. I have removed the information and it is no longer appearing from Whitepages. In regards to any information he may be seeing in an advertisement from another company, Mr [redacted] will want...
to contact them directly to have information removed from their database as well as advertisements that they have on other websites.
Complaint: [redacted]I am rejecting this response because:
I was not contacted directly by email. I see that the "find premium details" is still available 24 hours later for all 3 of us. If the data has not been deleted, please delete it.
Thanks,[redacted]
I am sorry, but I do not see that we have a listing for a [redacted] in [redacted], **. I also do not see that we have a listing for the phone number [redacted]. If Ms. [redacted] is seeing something different on the site, we will need the URL to the listing she is referring to.
When searching for the information on [redacted] in McCalla, AL, I do not see that we have a listing on Whitepages.com. If Ms. [redacted] is seeing something different, please provide the URL to the listing so we are able to assist further with the removal of the information.
Complaint: [redacted]
I am rejecting this response because:i will not accept canned response given two weeks of painful agony with this organization to remove 10 listings and any listings associated with any of the 10 I've provided previously to WP. I will accept nothing less than remova of all of them. I don't care whether it's white pages or white pages premium. The premium means you can't easily remove listings through your "opt out" process. No one should have to go through his much effort to protect their privacy from a trolling company like this. What upsets me most theIr purported customer service blatantly ignores requests and lies to tell you've they have been removed when they haven't after multiple times showing this. Spend time productively and remove the listings by doing the right thing the first time.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: You are still displaying ads on http://www.whitepages.com/name/[redacted]
I want all the "court records, public records, driving records, bankruptcy records, birth, death, marriage, and divorce. By leaving that information there, it appears to someone reading the page that I have these types of records! Please remove the page entirely.
Sincerely,[redacted]
I attempted to find the information in question, but I was unable to locate any profiles. It may be that this information was already removed. If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our...
sister service, Whitepages Premium. If you click that box, you'll find that it does not link to any active profiles for yourself. That information is only being displayed based on what is entered into the search field.You can test this by doing a search for “[redacted]” in Seattle, Washington. The name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for [redacted] in Seattle.Should further questions or concerns arise, please let us know.
I do see that Ms. [redacted] did contact Whitepages Premium to have her information removed from the site. We did respond back to Ms. [redacted] 2 different times (February 17th and February 23rd) letting her know that we needed more information other than a name in order to find the listing and remove it...
from Whitepages Premium. I was able to find her listing based off of the information she provided as her Revdex.com contact information and have now suppressed the listing. It will be off of the site within 24 hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This is Steven with the Whitepages Customer Care Team, and I would like to follow up with the listing you reported.Whitepages, Inc. is a private company that provides an online-only directory at http://www.whitepages.com, as well as a Whitepages Premium service at...
http://www.premium.whitepages.com. Whitepages is not affiliated with any phone company or printed “white pages” phone book. If you have any questions about your local phone book, please contact your local telephone company. If they do not print and distribute your local phone book, they can most likely direct you to the company that does (which is not us).When searching for the information on Whitepages.com, we do not see that we have a profile for you. It appears that it may have already been removed. If you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Complaint: [redacted]I am rejecting this response because:
There is one...
listing that still remains. See link below:
http://www.whitepages.com/name/*-[redacted]/Great-Neck-NY
[redacted] in Great Neck NY | Whitepages
www.whitepages.com/name/A-[redacted]/Great-Neck-NY
Find [redacted]'s phone, address, etc. on Whitepages, the most trusted online ... cities; Knows: [redacted] Sr., S W [redacted] ...
Please remove my name [redacted] from the link and this complaint will be resolved in its entirely.
Kind regards
[redacted]Sincerely,[redacted]
Hi [redacted],Whitepages respects your wishes in controlling how your information is displayed. I'm happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these data profiles should no longer appear through our...
services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this not acceptable; but I can no longer
continue to spend my time on this stonewalling. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] 1. You misspelled his first name. He uses [redacted] and shows up with his new address in Bellville, IL. I think your prices are too high for me (your site is 20 times more expensive than [redacted].com).2. The reason I rejected your modified web site is because your site has no way to call or leave an mesage. Your site needs a "Contact Us" link. Your current "Help" link does not provide tech support because there is no way to send a message.
Our Premium service was created several months after your initial data removal request. We have located the new data in question, and have removed it from our listings. Please allow up to 24 hours for that suppression to propagate through our system. If further concerns arise, please let us know at...
[email protected]
I do see that Ms. [redacted] contacted Whitepages.com on several different occasions. We did respond back to her on Tuesday the 15th, providing her with the removal instructions for her to follow. Unfortunately, since she has responded back to us and asked for further assistance we have not yet...
responded to her as we answer all emails in the order they are received. When searching Whitepages.com for [redacted] in **, I do not see that we have a listing on the site. If Ms. [redacted] could provide us with the information that is being listed, we would be happy to further assist.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory tme. However, none of my information was removed. My husband's information was removed but the representative refused to remove mine. It was only removed on the date you indicated. Thanks, Revdex.com!Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: I do not give permission to the company to use my name on their website for personal gain. I kindly request the company remove my entire name from their website. Sincerely,[redacted]
I am sorry that Ms. [redacted] was having trouble when attempting to remove her information from Whitepages.com. I was able to find the listing and per her request, we have removed this information from our websites and it will take effect immediately. Whitepages strives to use data for good and to give...
each individual a real identity in the digital age. We get our information for people search results from a broad variety of publicly available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that Mr. [redacted] requested to have his information, but unfortunately we had not yet reached his email. I have removed the information and it is no longer appearing from Whitepages. In regards to any information he may be seeing in an advertisement from another company, Mr [redacted] will want...
to contact them directly to have information removed from their database as well as advertisements that they have on other websites.
Complaint: [redacted]I am rejecting this response because:
I was not contacted directly by email. I see that the "find premium details" is still available 24 hours later for all 3 of us. If the data has not been deleted, please delete it.
Thanks,[redacted]
I am sorry, but I do not see that we have a listing for a [redacted] in [redacted], **. I also do not see that we have a listing for the phone number [redacted]. If Ms. [redacted] is seeing something different on the site, we will need the URL to the listing she is referring to.
When searching for the information on [redacted] in McCalla, AL, I do not see that we have a listing on Whitepages.com. If Ms. [redacted] is seeing something different, please provide the URL to the listing so we are able to assist further with the removal of the information.
Complaint: [redacted]
I am rejecting this response because:i will not accept canned response given two weeks of painful agony with this organization to remove 10 listings and any listings associated with any of the 10 I've provided previously to WP. I will accept nothing less than remova of all of them. I don't care whether it's white pages or white pages premium. The premium means you can't easily remove listings through your "opt out" process. No one should have to go through his much effort to protect their privacy from a trolling company like this. What upsets me most theIr purported customer service blatantly ignores requests and lies to tell you've they have been removed when they haven't after multiple times showing this. Spend time productively and remove the listings by doing the right thing the first time.
Sincerely,
[redacted]