Westeen Dental Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business' response is not satisfactory. I had called to cancel the order prior to the shipment of the product. It was the EImprovement.com's customer service representative who did not do their duty to ensure that my request to cancel the order was executed. EImprovement's is requested to have package picked up from my residence at their expense.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear [redacted], We are showing that this has been credited on 6/10/2015  for $302.40 Returned item Moen 7560W qty 1 less 15% restocking fee.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
My replacement is in transit, I really blame the freight company for this problem. It took a very long time to resolve.

Dear [redacted],A return has been set up for the Kraus items. Per our return policy the customer is responsible for the return shipping. We will waive all restocking fees once the return is received. If you have already returned the merchandise we ask for the return tracking to expedite the credit on...

your account.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear [redacted], We apologize for the frustration you have experienced with your order.
Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response given by this business just goes to show how unprofessional and inept they are. Their response is in reference to a COMPLETELY DIFFERENT order from over a year ago. My complaint is in regard to a refund that was supposed to have been issued THIS YEAR for order # [redacted]. The item was shipped to the wrong address and was returned to the company. They have repeatedly promised a refund but it has yet to be credited.I have attached the screenshot of the tracking info showing that the item was returned and signed for on October 27, 2014. It is now December!
Regards,
[redacted]

Dear [redacted], We are showing that your account was credited for 152.66 for the  Cancelled item Geberit 115.778.ID.1 qty 1 less 6% discount on December 7, 2015  & $621.53 for the Returned defective item Kohler K-T14420-4-SN qty 1 on December 17, 2015 .We are not...

showing that the Kohler K-9514-SN was returned, if you have not  returned this ,your account cannot be credited until it is received into the warehouse.Please use the pre paid call tag that was issued to return the product.As for the remaining items these shipped to you per the tracking.

Dear [redacted], Please accept our apology for the delay in issuing you credit for your order.We are showing that our accounting department issued a refund for the Returned defective item Kohler K-3851-0 qty 1.  $316.39 was issued on Jan 27 2015.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I would like to make a point of saying how uncooperative and unresponsive this company was.   Without filing this complaint, I do not think that I would have ever received a refund.  My countless calls and customer service tickets went unanswered.  I hope somebody reads this before they do business with this company.
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11912308, and find that this resolution is satisfactory to me. 
Regards,
Mike G[redacted]

Dear [redacted], We apologize for the delay we are showing your refund was processed on 8/18/2015, 11:33:38 AM   Transaction ID [redacted]Invoice Number [redacted]Total Refund Amount $2,023.95 USD   Returned item Kohler K-1949-W1-0 qty 1 less 6% discount given at the...

time of order placement.We are hoping this resolves your order issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No effort has been make by this company for honest resolution. I paid for a new tub and was sent an unboxed, undocumented tub that had apparently been recycled through the efaucets.com warehouse. My plumber did not pull it from the pallet and notice interior damage until several days after delivery when he was ready to install the unit. The identical tub found locally was shipped in a box with warranty, care, and installation documentation. Bottom line: I was shipped what was obviously a previously returned tub and the company will now work with me in any way to correct their failure.
Regards,
[redacted]
 
 









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Dear [redacted], We are showing that everything shipped to you on UPS tracking #[redacted] & [redacted] Delivered on 8/4/2015 & 8/10/2015 respectively. Please accept our apology for the  delay in getting your order to you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 On Mon, Mar 16, 2015 at 5:56 PM, [redacted] wrote:I am happy, and have received a refund from efaucets. But I still have the toilet and no return instructions.Sent from my iPhone

Dear [redacted], We are showing that order #[redacted] has been refunded .Cancelled item Moen S3945ORB qty 1 less 5% discount  $113.11 & Cancelled item Graff G-4230-LM7-OB qty 1 less 5% discount $867.83 & Returned item Graff Faucet G-9921-OB qty 1 less 5% discount $128.96  PO...

#[redacted]  the RGA was issued on 3/9/2015  RGA# [redacted] RTN TO MZ (all 3 items)C/T [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. Email confirmation of refund just received
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for the frustration with your order  and  have refunded your account for the Returned item Kohler - K-2332-0 qty 1 plus shipping. $256.16 On December 15, 2014