Westeen Dental Center

We are showing that you had filed a chargeback with your credit card company last October and this was credited back for the Returned defective item Duravit D045410-00-001 (basin only) qty 1 less 4% discount $666.00.On December 02, 2013 we Accepted Liability for the remaining amount ($755.40) and...

you should of received the refund through your [redacted] chargeback. We apologize however we not required to issue a credit once the Charge back is filed with [redacted].

Dear [redacted],We are showing that this has been refunded on 1/23/2015For the Returned item [redacted] qty 1 less 15% rsf.Transaction ID: [redacted]Payment Method: XXXX[redacted]Amount: (144.41)

Our Customer [redacted]’s
Order # [redacted] was placed in our call center on Sunday, October 11, 2015 at
7:55:50 PM From our customers IP address.Order # [redacted] was billed to
[redacted] billing address per Authorize.net transaction detail with
positive AVS match on the Billing Address and...

was shipped to the shipping
address entered by [redacted] at time of Online Order placement:Order # [redacted] was shipped
on October19, 2015 via PRO Ground.  FedEx
Tracking # [redacted] confirms delivery to the shipping address on October
23, 2015.On October 24, 2015, [redacted]
[redacted] contacted our Customer Service Department to request a return of Order #
[redacted]s stating that she received the wrong items she received TSMXW, TS220EV-CP,
TS210DD-PN and TS300N6-PN and she will email pictures of boxes but will not
open up items. Customer emailed that the TS300AL65-CP rattles inside. RGA in
for the defective itemOn October 26, 2015, [redacted]
[redacted] was issued RGA # RGA# [redacted]  [redacted].On November 6, 2015, [redacted]
[redacted] was issued RGA # RGA# [redacted] was issued but never used. The customer
refused delivery of the Pre Paid Call tag to return the product. See Exhibit
D-2.To date we show no record of
return of Order # [redacted].  If customer
has transacted a Return – we ask, please
that s/he forward Proof of Delivery (including carrier name and tracking
number).On November5, 2015 our Credit
Department issued credit to [redacted] 
account in the amount of $41.61. 
This amount was for Returned defective item Toto TS300AL65-CP qty 1 less
5% discount.

Dear [redacted], We are showing your order was placed on August 7, 2014 and you contacted us on November 10, 2014 to return the merchandise. We apologize however our return policy does state that the customer has 30 days to return the merchandise. 30 Day Returns - Within 30 days of receipt of...

your shipment, you may return any (non-special order) Faucet, Fixture or Accessory in its original packaging and in 100% Saleable condition for a full refund, less shipping charges and a restocking fee.No products will be accepted for return more than 30 days after date of purchase. No exceptions. Manufacturer will not accept returns past this date. We apologize however you agreed to these policy's when you placed your order by clicking "I Agree" at the time of checkout.

[redacted], We have refunded you for the returned items  these are the transaction ID #' s [redacted] & [redacted](Dec  9 2014  8:01AM) Refund - 565.49 Returned item Delta Faucet T14261-LHD qty 1, Delta Faucet 55051 qty 1 and Delta Faucet T2751 qty 2 less 15% restocking...

fee & (Dec  9 2014  9:55AM) Refund - 49.90 Partial restocking fee refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Buyer's remorse my foot!
How can you say it's buyer's remorse when eFaucets.com put me in the
untenable position of returning the items ordered by shipping them week after
agreeing to cancel the order? Regret,
yes Absolutely! But not buyer's remorse.I regret that I ever trusted eFaucets.com to be like every
other online company from whom I've purchased over the years. That is, a company of integrity using
efficient, credible, and honorable business practices rather than slipshod
practices What do I mean by slipshod
business practices? Examples follow. 1. - Waiting
days after receiving my order to let me know—and only then because I
contacted eFaucets.com—that the items ordered would not be shipped for another
2-weeks, well beyond the date needed for installation.2. - Not
crediting my [redacted] account in 2-days as promised after agreeing to cancel the order
and crediting my account only after [redacted] got involved.3. - Shipping
the items ordered week after agreeing to cancel the order.4. - Trying
to impose the same "rules" for returning the items as though I was dissatisfied
with the items ordered and changed my mind, which was not the case. For your information I settled for my
second-choice items, which I bought locally at the same cost, in order to have
them available in time for installation.5. - Not
sending a return-shipping voucher or reimbursing me in full for return shipping
when eFaucets.com's mismanagement caused the need for the items to be returned.6. - Not
accepting responsibility for eFaucets.com's mismanagement, trying instead to
lay blame on me.So don't give me the "buyer's remorse" excuse. My situation is but one reason eFaucers.com/eImprovements.com have had over
complaints filed against them with the Revdex.com over the past
years—a fact I learned a little late. Needless
to say, I'll never do business with eFaucets.com again
Regards,
[redacted]

Dear [redacted], 
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit by the end of business today.

Dear Mister [redacted], We are showing that your account was issued a refund on 2/18/2015 at 2/18/2015, 11:02:20 AMReturned defective item Ruvati RVF1218ST qty 2 less 10% disc.Transaction ID: [redacted]Payment Method: XXXX2003Amount: (302.40)

The customer filed a charge back with PayPal. We are unable to issue a refund until PayPal has completed the charge back process on their end. Please see the attachment for further details on this dispute.

Dear [redacted], We are showing that this shipped on 2/3/2015 UPS tracking #  [redacted] and is scheduled for delivery today.Scheduled Delivery Updated To:Monday, 02/09/2015

Yes, I finally heard from the company (eimprovement)...

and they credited my credit card account.  Thank you so much for all that you  have done to assist in this matter.  I think I would still be spinning my wheels if Revdex.com had not intervened.  Please take all  of the complaints against this company into consideration when reviewing their Revdex.com rating.  Thanks again!

Dear [redacted],
 
We apologize that the [redacted] Sink has been placed on an unexpected back order.  We work very closely with our manufacturers
and suppliers to be able to provide the most accurate lead time possible on our
site. Occasionally unforeseen circumstances like production...

delays occur and
end up pushing the expected ship date out farther than was originally
projected.  [redacted] has informed us of this and unfortunately we have no control of this. When this happens we do try
to inform our customers of the delay.  We
apologize if this information was not made available to you prior to the
contact you initiated.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It is unfortunate that this matter was not handled appropriately in the prior three months. It became a matter of getting the Revdex.com involved to force the companies hand to do right by their customer. I appreciate the attention of the Revdex.com to this situation and handling of it quickly. 
Kindest Regards,
 
[redacted]

Hello,Unfortunately I do not see any return goods authorizations on these 2 orders. I am so sorry for any inconveniences this may have caused. I also apologize because I do not see any record of contact from the customer through email, chat, or phone records. Because the RGA, (Return Goods...

Authorization), process has not been set up for each order, I can get the ball rolling and start the authorization if needed. If both bowls are still at the residence, I can set up UPS call tags for these items to be picked up, at our cost. and sent back to the warehouse. Once these items are received at the warehouse, we will be sent credit memo's of receipt , and will be able to issue full credit to the customer for both toilet bowls. Attached are the invoices and customer details page for both orders. Also I have copied the link to the item in question for reference.http://www.efaucets.com/detail.asp?Product_Id=4000%2E119%2E020&Tex...⇄ you!

We apologize for the manufacturing delay with the production of the Kohler K-1122-LAW-95 that you have ordered. We show that Kohler K-1122-LAW-95 qty 1 was successfully delivered to you and signed for on September 9, 2016 at 7:25pm. Again, we apologize for any inconvenience we have caused you.

On Thu, 8 Jan at 9:49 am , [redacted] wrote:HI,My credit card company sent me an email stating they got the refund from the company and it will be credited to my account.  I still feel, however, a consumer should not have to go to such lengths to get...

the refund especially when the company’s policies have not been followed.  Thanks for your help.[redacted]

Revdex.com:
My problem wirh this company is that I specifically ask the sales rep about any issues with returns and was never told that I would have to...

pay the return shipping, plus a restocking fee nor that I needed to keep every piece of original packaging  in order to receive a credit at all.  I did not read the information  I did not figure I had too since I was asking specific questions from the salesperson who should have been totally honest and upfront since I point blank ask.  They also told me on the return when I called if it did not meet their complete return criteria thwy would not accept it and I would have to pay to have it returned to me for another $600.00, so no I have not returned it for those reasons.  This company has been very deceptive in this whole matter.  They gave me no complete guarantee that they would accept the return since I had to tear up the original packaging th o get it open.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear [redacted], We apologize for the confusion, after speaking with our [redacted] about your order issue he has given the go ahead to have a new backsplash shipped to you at no cost. We have sent the order over to [redacted] today.We cannot apologize enough for this misunderstanding and are working on a solution for the damaged Back splash.You will be receiving a call from the freight company to set up the appointment to deliver this replacement.

I apologize for the behavior of our customer service representative. I have refunded you for the damaged toilet bowl (6401.033.01 qty 1) plus shipping as a courtesy. Please find proof of refund below. Once again, I apologize for the behavior of our customer service representative.Transaction ID: 8727905605 Payment Method: XXXX5002 Amount: (239.49) Customer Name: [redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]