Westeen Dental Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] recevied an email from Jennifer stating all items had been returned and she was issuing a refund and checking on not charging me a restocking fee. Now your company can't find the return. Im surprised at that since I have an email stating yes all items were returned. It went to the warehouse I was told to send it to by your company. Issue my refund since you show the item was received at a warehouse that your company owns. I have enough emails to show that your company doesn't follow thru and handle returns properly. Issue a refund in the amount of full purchase price.[redacted] You apologize for any delays is all you can say how about your employees who got a paycheck for doing nothing but I spent several hours of my time which you didn't compensate me for trying to return this defective item. After trying to return this item since 12/24/14 and spending several hours of my time(which I have documented and spending time talking with Amanda/Roman and Jennifer and also emailing these employees I still don't have a refund.  Spent over 5 hours on the phone.  Horrible customer service.Please send me an address and I can send in my massive file on all of my calls and emails. Issue my refunds.
Regards,
[redacted]

Hello,As previously stated, if the customer wishes, we at efaucets .com will set up a General Return RGA for the toilet bases listed in the complaint that the customer still has in their possession. We will waive all shipping and restocking fees associated with a General Return RGA. Call Tags will be issued and the items will be picked up at the customers residence. Once these items are returned to the warehouse(s), full credit will be refunded to the credit card, (Visa), used for original payment. Thank you, Laurel

Dear [redacted], 
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

Dear [redacted], We have set up the return for your order & have issued two UPS call tags for the return. RGA# [redacted]UPS call tags [redacted] & [redacted] As soon as we receive this merchandise back we can issue a credit to your account.

[redacted], We apologize for the delay in issuing your credit however we do not show that the items were received back as of today. Please provide proof that this was returned per the RGA's that were issued  to you .Once we receive these items we can issue the credit as a one...

time courtesy we can waive the restocking fee for this return.RGA# [redacted] TDP (QTY 4 P1780 & P1724)RGA# [redacted] MZ (QTY 5 P1786)

[redacted], We are showing that this was refunded on 4/16/2015 fro the full purchase amount.Transaction ID: [redacted]Payment Method: XXXX7008Amount: (1063.91)Customer Name: [redacted]

On Sun, Feb 15, 2015 at 12:10 PM, [redacted] wrote:I finally received my product after 10 weeks.  While I am totally dissatisfied with the Company and believe I should be compensated for the delay, lies, and hrs. on hold contacting them, I will no longer be...

pursuing the claim.   Further, I am hoping my registered claim may help another consumer avoid the abysmal customer service/experience I had to endure.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I never recieved any information saying I have the ability to buy the piece, if that was an option I would have done so in the beginning. I was told from the first people that I spoke to that a piece would be sent out and I should sent them pics of the broken piece and from the manager that they were having trouble contacting the company who supply's them with the cabinet. Why would I be busy for hours trying to speak to someone to see what was going on if they claim they let me know it was an option to buy the piece. Does that make sense. I would like to see proof if they say that it was an option the phone or email message stating so as I never received any. If they say it was an option who was the one that contacted me to let me know as such. Besides for there unbelievably horrible customer service, excrusating long wait times waiting to speak to someone they continue to falsify what happened.   Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Tom, We apologize for the confusion with your order we are showing that you were refunded for Refund - $152.66 Cancelled item Geberit 115.778.ID.1 qty 1 less 6% discount & Refund - $621.53 Returned defective item Kohler K-T14420-4-SN qty 1. We apologize as we do not show that the K-9514-SN  was received back into our warehouse. Can you provide the return tracking so we can issue a credit for this item?Thank you ,

We are so sorry that your item hasn't shipped in a timely manner. We can only imagine the frustration and the delay this has caused. We have found a comparable replacement (Nantucket P-TRAP-KIT) for your original order (Dvontz CBT-1638-SN). We have refunded you the difference between the two items...

and the cost of your original shipping. We have given you a discount on the Nantucket item and also expedited the Nantucket item to your shipping address via UPS Next Day delivery at no additional cost to you for the inconvenience. Attached is a copy of the refund receipt that has been emailed to the email address that we have on file. Again, we apologize for the delay and the inconvenience. If you need any more assistance, please feel free to give us a call at ###-###-####.

Dear [redacted], We have refunded your account for the Cancelled item PLC Lighting PLC-77747-PC qty 2 less 15% discount, $425.00 was refunded to your  account. Thank You

The customer was issued a full refund on their PayPal account for the defective Moen 6121WR qty 1 less 6% disc on September 23, 2016.Transaction ID    3M618243D3699200EInvoice Number    1470821Original payment    $401.68 USDTotal Refund Amount  ...

 $308.79 USD Note to Buyer    Returned defective item Moen 6121WR qty 1 less 6% disc.

I am not seeking punitive damages for this experience.  I will be satisfied if the company acknowledges that they misled me to believe I would receive my items, and in a timely manner.

Dear [redacted],
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No effort has been make by this company for honest resolution. I paid for a new tub and was sent an unboxed, undocumented tub that had apparently been recycled through the efaucets.com warehouse. My plumber did not pull it from the pallet and notice interior damage until several days after delivery when he was ready to install the unit. The identical tub found locally was shipped in a box with warranty, care, and installation documentation. Bottom line: I was shipped what was obviously a previously returned tub and the company will now work with me in any way to correct their failure.
Regards,
[redacted]
 
 











6/1/2015






Complaint

Ordered a product told it would ship in 4-6 weeks. I was charged for the product before it shipped. After 6 weeks I called on a Friday and was told the product would not ship for another 2 weeks. At that point I told them I could not wait and said I wanted the order cancelled. I was told it would...

take 24- 48 business hours to cancel the order. I called back 2 days later to find out why I had not received a cancellation confirmation and after a morning of talking to numerous people I was told the order had shipped the day before. I said I no longer needed the item and had requested it be cancelled two days ago. They said I can refuse the shipment and pay a 35 percent fee and the cost of shipping and it would take 30-60 days to get my money back. So now I am forced to keep the item and even though I already purchased something else to replace it.







Desired Resolution

My desired resolution is the company cancel my order like I requested 2 days before they shipped it out. I would like to refuse the shipment and not be charged a 35 percent refusal fee and have my $1400 refunded. 

Consumer Business Dialog

REFUND REC'D, THANK YOU. WILL STILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN DUE TO HORRIBLE EXPERIENCE.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

On Sun, Feb 15, 2015 at 10:22 AM, [redacted]...

[redacted] wrote:In reference to the above complaint, I did check with my credit card company this date and verified the company in the complaint has credited back as of 2/12/2015. So I am satisfied with the outcome and appreciate your assistance in the matter.[redacted]

[redacted],We are showing that you credit was issued on November 17, 2014 for the Returned item Kohler Faucet K-8799-VS qty 1. $79.47   
Our Accounting Department has been alerted to issue immediate credit of the restocking fee as a one time courtesy to resolve your order issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I choose to cancel the order. I am awaiting proof of refund.
Regards,
[redacted]