Weed Man

I have removed Mr. [redacted]'s phone number from our records.  He should not be hearing from us again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards,  [redacted] Yes - the company did refund us however, their response is incorrect.  Service was never refused.  When the technician came the first time we were home and the garage was open and he did access the yard at that time, however we showed him the side gate that would need to be accessed when we were not home.  When the technician called to tell he was coming - it was explained at that time to use the side gate.  What my question why didnt they ever call us to let us know of their supposed issue?????  They had both home and cell numbers so the issue could hae been easily rectified if they say they could not access the yard.

I apologize for any confusion that may have occurred. We do keep detailed records of our customer contacts. When you spoke to our collection team on July 11, 2016 you mentioned that you cancelled in March and that you also cancelled when the technician called for the fist application.  We don't...

have a record of your March call and we left a voice mail on May 11th for the first application. Upon further inspection it was the second application on June 1st when we spoke to you and you cancelled. When we called you again on the 23rd of June you again advised that you wanted to cancel and it was canceled at that time.   July 11th was the first time we would have phoned you in the evening and this was after is was canceled. They advised you to call the Edmonton office to dispute the outstanding charges not to cancel the program. They asked you to do this because they do not have access to the paper work that I reviewed to determine the program was not canceled when you originally requested. The first charge was correct but due to our failure to cancel the program at your first request we have waived all the outstanding charges and we will no longer be in contact with you in regards to such.    Regards [redacted]Weed Man Edmonton

We have contacted the consumer to address his concerns and gather more information on the issues at hand. As we have looked in to this complaint further we will be reaching out to [redacted] again to discuss our findings and offer him a resolution. If needed, we can update our response in detail to...

this complaint at its conclusion. Thank you for your time and we appreciate your attention to this matter.

Customer issue has been settled and resolved.Thank you,

This company came to my neighborhood on foot, door to door, soliciting it's services. I did give them my contact information. They then contacted me weeks later, numerous times leaving me messages. My work schedule is almost 24/7 and I did not contact them back. The last message I received from the gentleman "Mike," who left me the previous messages, asked me to please contact them, even if not interested, so they could stop calling me. I attempted to contact the number that was leaving the messages, with no luck. I then received a call and shockingly it was Mike. I explained to him that I received his messages and out of respect for his request in his message, I was informing him I was no longer interested. I explained to him that I was at work and could not talk further. Mike then berated me with questions as to why I was not interested. I explained to him that I was simply following his request, and asking him to respect that I was not interested and that I was at work and could not speak. He continued to berate me with questions until I finally hung up the phone.

This customer ordered a lawn-care program from one of our technicians for the 2016 season. After two applications were performed, we went out to the perform the third of seven applications. After that application was done, this customer called and said he did not order an ongoing service, but only...

two applications, and that he had told us that he would call for future services. We have no record of that, and the confirmation letter sent to him clearly stated that seven applications would be performed throughout the year. In addition, he claimed that the third application was not performed, because he was not home. We had clear record of our truck being at his property for the amount of time necessary to perform the service, but he still said he did not believe that it was done. Despite the above events, we are more interested in a productive settlement of this matter, and as always our customer's satisfaction is our number one goal. We have called the customer and informed him that we have written off the balance due for this application, and that his account is closed out. Obviously, if he should decide to use our service again we would be happy to do so, but until then we are pleased that the matter has been resolved. Sent on: 12/5/2016 11:35:58 AM

Very happy with products & service.
Have been a customer for over a decade and have never had a problem with this company or their staff.
Very friendly and always on time.
Highly recommend.

This will be my 3rd year going with these guys and I couldn't be happier. When they first started I didn't think my yard had a chance at looking decent, but they assured me they would take care of me and they did plus some. Now my yard looks amazing and I get compliments all the time. Also any time they see something they call right away and let me know what I need to do to take care of it. I would definitely recommend them if you want your yard to be done right. Thanks Steven and Monty for taking great care of me and my yard!!

In response to complaint ID [redacted], submitted on August 3, 2017 by [redacted] with regards to a billing issue for lawn care services. Our auto-renew program has been in place for over 15 years. This aspect of our service allows for our customers to have the hassle free convenience of caring...

for their lawn with a yearly maintenance program and to build relationships. This is similar to using your regular mechanic for your timely oil change. Having the use of consistent products and lawn familiarity provides better lawn care results.We understand [redacted]’s concern in regards to our policy, to help prevent any issues we provide 3 auto-renewal letters mailed out in November, January and February. Attached is a sample copy of the letter. In addition, we also call our customers one to two days ahead of a scheduled application to inform them that we will be out to service their lawn.Weed Man takes the necessary steps to ensure timely maintenance applications as well as to prevent any unwanted services. We believe that good communication is vital in any relationship and in an attempt to provide [redacted] with that communication it was admittedly ignored. In regards to the balance owed by [redacted], the Weed Man, in good faith, will remove and write off the charges for the applications performed on May 19, 2017 in the amount of $200.00. A statement reflecting a ‘zero’ balance will be sent to [redacted] for his records.If you have any questions or concerns in regards to this matter, please contact the Weed Man at###-###-#### or [email protected] . Mailing address; [redacted], Unit *, West Chester, PA [redacted].Thank you for your time.Thank You and Hope You Have A Wonderful Day!!

Billed for services that they were never hired for.Called weed man in March,2016 for a quote on treating my lawn for weeds along with 2 other companies. Was told on phone they would stop by to look at lawn and leave quote hanging on door. [redacted] came by and asked to enter lawn and the next thing I know there is a bill hanging on my doorI immediately called to asked what was going on since this looked like a bill and not a quotethey said he performed the service and sorry for the miscommunication. I hired another company who actually came by and discussed my lawn issues face to face with me but I still keep getting threatening letters from weed man saying they are sending my bill over to a collection agencyI see now I am not the only person with similar complaints about them. I never hired these people and have called them 3 times to try to resolve with no avail.Desired SettlementStop sending me this bill---remove itBusiness Response We have spoke with the customer and came to an agreement to remove the balance and part ways.Consumer Response Weed man management contacted me and agreed to remove the charge I am satisfied with how they resolved this issue..Final Consumer Response

I purchased a groupon for a fertilizer/weed treatment. The lawn was treated a week later. However a large area of my Bermuda grass died in my front lawn after the treatment. Weedman says they'll make good on it, but they keep giving me the run-a-around. Nothing has been done. I would not recommend using this company.
Update: Weedman finally called and said it wasn't their treatment.. they offered a free lawn treatment just to pacify me, as if I would agree to that so they could kill off more of my yard. I kindly canceled all services. I can't believe they weren't willing to replace the dead areas at a small cost to their business in the name of customer service. Beware....","neg-1

Hello. I was contacted by the Weed Man of Holly Springs in 2014 over the phone about treating my lawn. When speaking with the company, the said they would be able to treat my lawn for $48 a month with the first month free. I asked them at the time if they would treat my whole lawn and asked for my address and looked at my property online. He then agreed to do this. The reason I ask, is that the yards in our neighborhood are pie shaped and look small in the front, but are large in the back. I own 1.3 acres, with half of this being lawn area. When they showed up, my wife noticed that they finished my lawn very quickly, put a note on the door and left. The next month we watched again and the same thing happened. I then contacted them to explain that they had only done half my lawn. When they showed up the next time, my wife even told the person treating our lawn that they had been missing the biggest section of our lawn and they still did not treat it completely. Part of their service offer is that if you have issues, they will come back and treat the problems areas. But they never came back to treat this larger area of my yard. I then contacted them again that they were not doing the job they had agreed to and to cancel my service. Unfortunately, they then came back again the next month to apply fertilizer again, a week after I had done this myself. I now have dead spots in my backyard in the areas they treated, not in the larger area where they were not treating my lawn. And to make matters worse, they continue to ask me to pay for two months of service that were not requested. To make matters worse, I spoke with the owner of the franchise and he told me over the phone that they could not be treating my yard for the price quoted and that he would need to give me a new quote. My question to him was then why did he agree to do this for the price he quoted me the first time and he said he didn't realize the yard was so big. But I would point out that he called me directly.Product_Or_Service: Monthly Lawn Care ServiceAccount_Number: [redacted]Desired SettlementI would like them to cancel the bill that they have sent to the collection agency and then send me a confirmation letter letting me know that this is complete. FYI - I tried to contact them about this matter and they have ignored my communications by continuing to send me these invoices. They have contacted me and agreed to cancel their bill. Thank you.

I have tried many times to close the account but this company ignores my requests and continues to add more charges to the account and continues to bill me.I called and spoke to the manager there last year to cancel the account. I wrote a letter with the bill sent last month asking to close the account. I received a 2nd bill today with additional charges. When I called I was put on hold. I wrote a 2nd letter today and filed a complaint with the Revdex.com.Product_Or_Service: lawn careDesired SettlementClose account immediately and stop any further bills or services to the property.Business Response:We have tried on numerous occasions to contact Mr. [redacted] to resolve this issue. We record all phone calls, we did not receive any cancellation notice for this account. We treated the lawn On February 25th and April 8th. We sent several invoices regarding the bill but had no response other than our statement sent back after the April 8th application stating he had cancelled last year. After receiving this we have continually tried to contact [redacted] but instead of responding to us we are presented with this false claim of doing additional services & not stopping when requested. I have attached some of the phone calls attempting to resolve this with no response so we have no choice but to turn this account over to collections.Final Consumer Response Conversations on NOT recorded otherwise you would have a record. I called over the winter before any applications were applied. When I called to cancel I was transferred to a manager. The manager asked why I was calling to close the account. I told him I was not satisfied with how the lawn looked since I started the service. He told me I have not paid for additional services such as overseading and seemed annoyed. I requested to him multiple times to close the account. In response to the post by Weed man. Don't call me . I don't need to speak with you. Check your mail as I sent another request for cancellation. I just need you to close the account and stop billing me.

Dear Madam/Sir,My name is [redacted]. I reside at [redacted]. I received a call from [redacted] at Weed Man company at address[redacted] to offer their services in late February or Early March, 2015. He offered a pre and post emergent service at 50% off at $22.50. I proposed and he agreed that they will call before the 2nd application is put in place. A second service was performed on 4/17 without calling and was charged $45.00 for the service.When I called the sales person, he denied the agreement and was very unprofessional on the phone. I called back and spoke with [redacted], Manager, who also didn't honor the agreement. This incident is a reflection of how the company is run; without ethics, integrity and customer service. My issue is that they do not have any paper agreement as well as do not record any sales phones to make sure that customer has any leverage to hold their sales representative responsible. I will never do a business with this company again.Please advise me if there are any steps the Revdex.com will take to address this issue. Your reply is greatly appreciated. You may reach me at [redacted] or (919)[redacted]. Thank you.Sincerely,[redacted]Product_Or_Service: Pre and Post Emergent application to LawnDesired SettlementI would like a refund of $45.00 for the second application they applied without my consent and outside of their agreement which they agreed upon. Thank you.Business Response This is a case of someone trying to manipulate our sytem. The employee mentioned has been with us since 2009 & we have not experienced any other complaints of this nature. Last night Mr.[redacted] called me & said he only ordered one application(which we don't do) now his claim is that we were supposed to call before second application. The simple fact is he was only asked to pay for services rendered. We sent out a pre-pay letter clearly stating our intended services as well as all our paperwork states we are a continous service. I wish the gentleman good luck & consider this closed. Consumer Response I stated the facts which I had conversation with their employee. I did not go to the company for service. They provided me the discount which I took advantage of. It is their mistake which they are refusing to honor.The company did not provided any paper work stating that they are continuous service as stated in response. The agreement was done over the phone and no bill or liturature was left after the first service was done as agreed. They do not have a proof to provide me that their employee has provided the correct information other than that the employee has been with them since 2009. This is not a reason to base that their employee has made a mistake. A clear case of sheltering the employee and cheating the customer out of the service which was not agreed upon. If the company has ethics and integrity, they would do right with the client and provide resolution or compromise, however they have not done any. This is still an open case.Final Business Response I would be happy to come up with a resolution. I will not compromise on getting paid for services rendered, however I will ensure that the services meet or exceed your expectations. If it is necessary for us to come out and revisit or retreat the lawn we will do that free of charge if you are not satisfied with the results.

Weed Man, specifically the manager, [redacted], failed to honor the refund for their delays in providing the seeding and aeration as scheduled.We prepaid for annual lawn service (6 treatments) in January 2014. We then prepaid for seeding, aeration, and soil enhancement services on 8/18/14 (total with prepaid discount was $361.88). Seeding/aeration/enhancement was to happen week of Labor Day, but they never showed. When I called to inquire, was told we weren't on the schedule until the end of September. After some negotiation, was told we'd be worked into the following week (9/8/14). Called on Friday 9/12/14 and was told we were on the schedule and they work up until dark, but they hadn't showed as of 7:00pm. When I called Monday 9/15/14, [redacted] assured me someone would be there Tuesday 9/16/14, and that she would personally follow up with me to make sure they arrived. I called again on Tuesday 9/16/14 late afternoon, as no one had arrived, and I had not heard from [redacted]. She explained that she forgot to call, and we were not on the schedule, but could promise someone would come this week. I asked to speak with a manager, and she had [redacted] call us back. [redacted] spoke with my husband, [redacted], and apologized for the scheduling snafus. He said he couldn't explain the miscommunication and why we never showed up on the scheduling orders, but that he would ensure that our lawn would be among the first serviced on Wednesday 9/17 (and it was). [redacted] and [redacted] agreed that they would discount the cost of the seeding/aeration to $250, and since we had prepaid $361.88, that would mean a refund of $111.88. [redacted] asked if he could apply it as a credit to our account. [redacted] told him we would likely not continue the service next year and asked that it be refunded to our credit card, which [redacted] agreed to do. We got an invoice for the seeding, aeration, and soil enhancement, but when I called, the office assured me our account was paid in full.When the final annual lawn treatment was provided on 11/13/14, our statement showed a credit of $27.50. Evidently, they had discounted the $53 service, applied a credit from a previous balance, and still showed a remaining credit of $27.50. I checked our credit card and the $111.88 was never refunded to our account. When I called and spoke with [redacted] on 11/17, she was confused, but said [redacted] would call. After a week of no response, I followed up again on 11/25 and spoke with [redacted], who also offered to have [redacted] call. In the meantime, Pete called to sell us additional services and I told him I wasn't interested until we resolved our refund issue. He had [redacted] call me that day (11/25), and even after explaining the issue, [redacted] maintained that I was confused. He acknowledged discounting the seeding and aeration to $250, but suggested that the $111.88 we were owed was the charge for the soil enhancement, despite the fact his discount was applied after we prepaid the service which would indicate a refund of some sort would be due. When we couldn't see eye to eye on that, I tried a different approach and asked if he could explain why a discount and various credits would need to be applied to an account which was prepaid. He couldn't explain that, and in fact, became hostile asking why we thought we were due a refund in the first place. For what it's worth, I believe our issues stem from a systemic communication issue within the company: they don't relay messages to call, scheduling requests aren't relayed to the crews, refunds aren't processed appropriately, and accounts aren't noted accurately. If you review our payment history, you'll see that the 8/18/14 prepayment for seeding/aeration/soil enhancement was prior to the September discounts [redacted] offered to compensate for their scheduling errors. And, it would also make no sense to apply credits toward an account that had been prepaid in full if there were no refunds due. We're simply asking for the total of those credits and discounts to be refunded to our credit card in the amount of $111.88, as agreed on 9/16/14.Desired SettlementWe're simply asking for the total of those credits and discounts applied since our 8/18/14 prepayment to be refunded to our credit card in the amount of $111.88, as agreed on 9/16/14. We have already terminated the ongoing maintenance service, and as soon as we receive the refund, we're prepared to fully sever ties with this company.Business Response As noted above, I agreed to discount the aeration & seeding down to $250...which I did. The confusion comes in because Mrs[redacted] (which I might add, was not on the phone I spoke with mr.)thought this meant that aeration/seed AND the soil enhancement had been reduced to $250. That was not the agreement...I only agreed to discount the aeration/seed to $250. That price did not reflect the price of soil enhancement we performed, because the customer paid for them at the same time she is trying to consider them one service when its 2 totally different services. I apologized for any miscommunication & feel that we did the fair & right thing in this situation.Consumer Response Interesting. Perhaps [redacted] would be willing to further explain the timeline, as I believe that's where his confusion lies. Since he acknowledges discounting the service (whether he calls it "seeding," "aeration," "soil enhancement," or some combination thereof), I would ask that he please show me where that discount was received. We prepaid for the services (all 3) for a total of $361.88 on 8/18/14. My husband didn't have the conversation with [redacted] until 9/19/14, at which time he acknowledges discounting "some" service down to $250. Since we prepaid for all of it, a discount could only then come in the form of a refund, which we did not receive. However, there were evidently credits applied to our account, which I believe was the attempt to offer a refund. There again, our accounts were all prepaid, so "credits" on the account would have been a moot point. You can't offer a discount toward something that's already been paid (hence, the need for a refund). The last two statements we received for lawn services that had been prepaid, showed a charge, a credit applied, and remaining credit (the previous services showed a $0 balance as the services were prepaid; yet, in this instance, while we didn't owe anything else, their accounting reflected payment via these credits that had been applied to our account). There's most certainly confusion around the situation, and quite frankly a high level of frustration. Regardless of the dollar amount [redacted] feels he discounted, there remains a credit on our account, and simple accounting would dictate a refund. When I spoke with [redacted] on 11/17/14, she was ready and willing to refund the current credit of $27.50 that's sitting on our account. Since we prepaid for all lawn services, we should also receive a refund of the credits that were applied on top of the prepayment. I suspect that what [redacted] is missing is the fact that his discount was offered a month after we prepaid, so unless he traveled back in time, we're due those credits and discounts.Here's my attempt at an illustration:1/24/14 - prepayment for 2014 service (6 services) in total amount of $345.03service #1 - $0 balance statementservice #2 - $0 balance statementservice #3 - $0 balance statementservice #4 - $0 balance statement8/18/14 - prepayment for seeding, aeration, soil enhancement in total amount of $361.889/16/14 - [redacted] and [redacted] have a conversation wherein a discount was discussed and agreed to apply as a refund to our [redacted] since our weedman account had been prepaid. Amount of discount that would be refunded would be $111.889/17/14 - Weedman performs soil enhancement, seeding, aeration, and 5th lawn service, and leaves an invoice reflecting the full charge for all services performed. I called Weedman and was told our account reflected a $0 balance because we prepaid for everything, as expected (not sure why the invoice didn't reflect that).11/13/14 - service #6 (final of the prepaid annual services). Invoice shows a price of $53, discount of $25.97, previous credit of $27.50, and remaining credit of $27.50. Weedman appears to acknowledge there's a refund due of at least the $27.50 remaining credit (as evidenced by the conversation with [redacted] on 11/17/14). But, I believe the previous credit applied ($27.50) and the discount applied ($25.97) on that 6th service invoice should also be refunded since that service was paid for on 1/24/14. It appears they applied [redacted]'s agreed upon discount as a credit to our account in the amount of $80.97. I suspect there was also a discount or credit applied on the 5th service invoice (which also included the soil enhancement, aeration, and seeding), but I have since discarded that statement so I can't say for sure. I find it hard to believe that [redacted] feels they did the "fair and right thing" when there is still a credit due on an account. At the very least, Weedman owes a refund to close the account as they are no longer performing services for us. While I believe that amount should be $111.88, the only statements I can produce would indicate a refund due of $80.97 (from the previous credit of $27.50 and remaining credit of $27.50, and discount of $25.97 applied to our prepaid account).I would ask that a refund to our [redacted] or a check in the amount of at least $80.97 be issued in order to close this complaint. Final Business Response Again...I feel confident we are doing the right thing. I greatly apologize for any misunderstandings. Its obvious we will not find a common ground on this matter. I never agreed to credit the account $111.88, I only agreed to discount the aeration & seeding to $250...which I did. The refund for 27.50 has been sent back to her [redacted] & should be received shortly.

Weed Man is unethically billing for unauthorized services. I requested service from Weed Man to treat my lawn for weeds last spring. I paid in full and a month later got another bill stating they had provided additional services. I had not signed for or requested additional services. They say it is standard practice to continue to service yards unless they are asked not to. I never signed up or agreed to recurring services and this is a dishonest/crooked business practice. I requested multiple times that the balance be removed but they would not. If you are thinking about using Weed Man, think again or you will get bills for work that you may not be aware you signed up for. It is a businesses responsibility to make their customers aware of what services they provide and not take advantage of customers.Desired SettlementI want Weed Man to accurately reflect on my account that I did not request additional services and to bring my account to $0. I want their manager/owner to contact me personally and apologize for wasting my time and money and assure me that no further services will be provided to my residence and the $49 they say I owe be removed from account. Business Response Mr. [redacted] started service with Weed Man in 2013. His program started on our second application, due to the time he started. During our initial call in which he agreed to our servicing his lawn, we explain that we are a continuous service and will return each year unless otherwise notified. This is also stated on each invoice, application information letter accompanying the invoice he received and in the upcoming years' service letter mailed to his home in November. We completed Mr. [redacted]'s first application in 2014, in which he stopped his service AFTER we performed the application. Mr. [redacted] was turned over to a collection agency due to ignoring our efforts to collect the balance he owed. The last communication we had with Mr. [redacted] was on the phone call when he stopped his service over two years ago. Mr. [redacted] called last week and threatened to go to the Revdex.com if we did not remove this charge. Had Mr. [redacted] paid his $42 balance for services received in 2014, this would not be an issue. We stand by our decision. We will gladly furnish copies of the 13 pieces of literature Mr. [redacted] received while he had service with Weed Man upon request. Consumer Response There was no verbal or written consent to come back to my home for additional treatments. If this business practices unethical deceptive business practices of putting something in fine print and providing continued services for which I did not request that is a poor business practice that relies on ignorance of the consumer. I did not request a second treatment and thus refused to pay. There are many other more ethical companies to choose from who value having happy customers more than making an issue over $42. I did not request to have 13 marketing documents sent to me either, and I am still on their mailing list. Please save your marketing dollars and remove me from your distribution. Final Business Response Your lawn service continues each year until you stop it. Nothing "unethical" about this. It is clearly stated, no "fine print" as you state. You should have called or emailed to stop your service. You didn't. You will not receive any further correspondence from our company.

Extended service without authorization for services we did not want.We asked WeedMan to provide ONLY aeration and seeding in the fall. When they began fertilzation treatment this spring, we called immediately to say we did not want that service. They repeatedly told us that it was "automatically" part of their services. We restated that we wanted ONLY the aeration and seeding in the fall, but they have continued to bill us for the unwanted service. Now that they have threatened to submit to a collection agency for the single fertilzation treatment, we would like Revdex.com to intervene on our behalf.Desired SettlementWe simply request that WeedMan close our account, zero the balance for $61.40 (53.00 treatment plus 8.40 late charge!) and quit harassing us about payment for a service we did not request nor want.Business Response We are resolving the matter and removing the balance. It was a misunderstanding that should not have gone this far. We hope to be able to help them in the future. Consumer Response [redacted] of Weed Man was able to address the issue promptly. The misunderstanding about services was addressed and the charge was resolved satisfactorily. We appreciate his involvement and his quick and professional attention to our concern.Final Consumer Response

I stop the service due to dissatisfaction and false promises, but they don't refund the prorated amount I asked.On early 2014, I paid $262.26 to WeedMan for a full years (6 application) of lawn service, fertilization and weed control. Until last month, WeedMan has come out and do 4 applications (out of 6 for the full year). In this service they promised me that if I'm not satisfied with the condition of the lawn (such as weed is not controlled) I can call them as many time I like and they will go out and redo application.However for this year, their weed control is not working to my satisfaction. I've been calling them several times, and they have come out to spread more weed control in between the fist 4 scheduled application (as a part of their promise). But the weed situation still not improving, in fact it's worsen.So after 4 applications, last month, I called again and promised that an account manager will come to my house and assess the situation. A week passed, nothing happened. I called again, promised the same thing, a week passed, nothing happened.Then I called to cancel my service and demand a refund. I told them, the last 4th application I only be willing to pay half, cause I don't want to pay for the weed control part that is not working. Meaning I should get back 2.5 application cost.On top of that I also got 1x application credit in my account for referring them to my neighbor, early this year.So I requested a prorated refund of 3.5 application out of 6 from $262.26 = $152.98.Now 2 weeks has passed and they have not refund it nor even contact me at all.Desired SettlementA refund of $152.985, that represent 3.5 out of 6 proration from the full amount of $262.26.Business Response We are working to resolve this issue. the lawn was inspected several times & was found to be in great shape. Sometimes expectations can be unrealistic and we have tried to explain environmental situations can dictate agronomic results.Consumer Response That was an utter lie and twist of fact. They may refer to 1x (not several times) inspection on earlier issue.Start of this year, I noticed that the small part on my backyard between my shrub strip and hill are dying. After 2 regular scheduled applications, I saw no improvement what so ever. I called them (up to 3x) before finally the account manager ([redacted]) finally call me back and setup meeting on my property to discuss the issue. Even that [redacted] had to reschedule 2-3x and I've been very flexible try to meet his schedule (how many people willing to do that especially being the customer???). We did finally meet (this occurred during summer timer, some time in June or July, I don't remember exactly) and was told that that area are shaded by my maple and the wild trees on the hill. I did accept his explanation, reluctantly but nevertheless accept it (because it was somewhat sensible and plausible). But this is TOTALLY DIFFERENT ISSUE. I've trimmed the mapple and remove ALL those wild trees on the hill since then and still waiting for improvement. THIS IS DIFFERENT AND UNRELATED ISSUE!!!!Please read my original complaint description where I gave out the chronology of the current weed issue. My lawn looks great ONLY IN FRONT. The sides and back are invested by weed and it is slowly regressing. So a couple of weeks AFTER 4th scheduled application, around August, I called the in regards to THIS WEED ISSUE. They NEVER contacted me back, despite my 2x calls on this matter, just given empty promises. And as far as my knowledge they have NEVER come to my property to do inspection since that August call over the weed issue. They may have come (I highly doubt it though), when no body is at home, but for sure they never contacted me about to follow it up nor to tell me the result of their so called "inspection", so of course they may say they have inspected "several times", but then why the NEVER contacted me and give me the report???And if they don't believe my expectation is unrealistic, then why they don't return my money when I cancel the service? I didn't ask for a full refund? I only asked partial refund, for services that are cancelled (2x) and my credit (1x) and half of the last (4th application) because they refuse to come back and re-apply the weed control as they promised. If they don't think they can do the job, then refund my money.They may say whatever they want, but at the end, this is about asking my money back and they didn't do it.Btw, after receiving your notification last week, that the business has NOT responded to your attempts (I believe you tried to contact the business 2x and give them a good total of 18 days to respond), I finally decided to call my credit card company to dispute $152.98 (out of $262.26), which correlate to 3.5x application, that belongs to me after I cancel the service.From my point of view, I'm done with them, my Credit Card company has issue the refund. And if they try to fight the refund, I will file a complaint to Consumer Protection department of [redacted].You should not mark this case as resolved, because they DID NOT RESOLVE IT FOR ME NOR ATTEMPT TO WORK IT OUT for this weed issue (and in fact lied about it in their response). I had to dispute it via my Credit Card company.Business Response The sheer fact that we have to respond to claim is ridiculous. Why do we have to spend our time and effort explaining to the Revdex.com a claim that is false. His claim of what we have or have not done is 100% false. He has already had his credit card company reverse the charges which are totally incorrect. We would gladly refund any prepaid money, but feel that we are owed for any services rendered. He goes on and on about these "issues", and our lack of response, which we have continually explained to him the "facts". In addition we have on numerous occasions updated our information with the Revdex.com, which they cannot seem to get correct. Hence, no response until we received a letter from the Revdex.com notifying us of this matter. We inspected his lawn today on 10/27/2014. We have not treated the lawn in two months. There are some winter weeds starting to emerge as the weather turns cooler. The back and front lawn areas are near perfect. The right side lawn has the henbit starting to emerge, mentioned above, and the left side lawn is perfect. We don't understand what the Mr. is complaining about. We would be glad to meet the Mr. on the lawn to discuss his "concerns", but if unwilling to do so, we consider this matter closed and settled to the satisfaction of the customer since he had his credit card company "steal" the money that was paid for completed services. After looking at the lawn today, we have full confidence in the service that was provided, however this customer has unrealistic expectations.

Poor incomplete service and charges after written termination of service.Oct 8 Weed Man crew STARTED aeration and seeding service after sunset at 6:50 PM. They could not see what they were doing and it showed via missed aeration spots and seed and fertilizer not showing up in a lot of the yard. Crew did not knock on door before or after they were finished to let me know what they were doing or if I need to keep our dog off the yard for a while, etc.Oct 8 7:30 PM left message with Weed Man about how disappointed I was with service and call to discuss how to fixOct 10 10:00 AM Still no call from Weed Man so I called them again. Told there was nothing they could do that week, but I should water yard and they would be back out the following week to see what they could do and to complete the service.Oct 11 I decided this company was not worth working with so I purchased $79 of seed and re-did the seeding myself.Oct 12 10:50AM Sent Weed Man email to stop all service and listed 6 reasons for termination of service. Note had more detail, but 6 reasons were (1) Service started after sunset resulting in poor and incomplete service (2) Not returning phone call when they publish 48 hour resolution of all problems (3) No notification they were there or complete and what to do (4) Did not provide one of the services ordered (5) Fix to problems is too late as existing seed is germinating and will be disturbed aeration about a week later, plus I have to manually water for extended time and leaves are starting to fall, etc (6) Different billings for the same service (bill on door was $327, bill in mail the same day was $375).Oct 13 They started additional service from item 4 above, but when I heard them in the yard, I came out and told them to stop as I had terminated service.Not sure of the date, but I later discussed with Weed Man resolution of their bill for $417. I said I would not pay the $90 for services on Oct 13 that was after I terminated service and which I stopped before they finished. I also would reduce the amount by $78.74 for seed I had to purchase to complete the job they did so poorly. The person I discussed with said he thought that was reasonable but would need his manager to agree.I later received a phone message from his manager saying he would not agree to not charging for the additional service they came out for on Oct 13.Jan 17, 2015 I sent a letter to Weed Man stating I was making payment in full for the billed amount, less the $78.74 I paid for seed and it did not include the $90 charge for service Oct 13 after termination of service. I included copied of my note terminating service, plus receipt for the seed, plus check for $248.26Jan 29 Receive a letter from [redacted] for $189.61 related to unpaid balance with Weed Man. Desired Settlement1) Remove and close out amount of $189.61 charged through[redacted] collection agency. Consider this account closed and paid in full.2) Refund $100 for tarnishing my credit record, along with many hours of effort it has driven me to try to resolve this problem, plus time to buy and put down seed and later fix scattered fertilization issues for the poor job initially performed in the dark.