Weather Safe Exteriors LLC

Complaint: [redacted] I am rejecting this response because:Canceling my "contract" doesn't address the fact that you need to give money backWhich as of this date a check has not clearedWS gave me a check with the wrong name.They also offer no explanation as to why they took my money and no one ever ever called meI had to press the issueSimply a crooked business Regards, [redacted]

Complaint: I am rejecting this response because: Thank you for engaging with Weather Safe Exteriors The people In their company I have been taking to almost every other day (Victor, Kim, Kay, Lorrie, Mark, and Mike...) have been saying that for monthsI feel like they hide behind words like "issued" or "it should have gone out" to delay payment because they overreached after the two big hail storms in San Antoniotheir single person who does payroll and sends out refund checks only works one day a week (I've learned a lot about their company from all my phone calls) However, hopefully your inquiry will make them follow through As of today I have not received my refund check***Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe final payment was received Regards, [redacted]

Complaint: [redacted] I am rejecting this response because payment has not been received after another week Similar to the last message which stated that the check was mailed on April and then days later still nothing This time it was stated that the check was mailed on April it has been days (business days) and still nothing Regards, [redacted]

WE WENT AHEAD AND CANCELLED HIS CONTRACT [redacted]

Complaint: [redacted] I am rejecting this response because payment sent is not payment received If mailed on April and it has still has not showed up in the mail as of today April 2017, after days (business days) then I have low confidence it will show upIn previous correspondence I recommended to send refund check via certified mail or with a tracking number to see where it's actually at so the post office couldn't be to blame Regards, [redacted]

Yes, we will agree to a contract extension as suggestedWe can put a completion date of August 31, if that is acceptableThanks, ***

Complaint: [redacted] I am rejecting this response because: I contacted the local Manager, [redacted] by phone on Sep 15, I asked him, “Now that our contract has expired, when can I expect to receive my payment for materials refunded?” (No materials were ever purchased, no work was ever started) His candid response was “Probably never, go ahead and call the police or hire an attorney.” That was it; he wouldn’t say anything more In addition, this business has no physical address in San Antonio –the closed the Broadway location They also claim to be Revdex.com accredited in their literature, brochures, e.t.cbut according to your website, they are not I do not understand how this business, with their current complaints, and no physical address, has maintained an A+ rating with your organization This may have started as a legitimate business, but clearly has turned into a scam Please respondThank you, [redacted] Regards, [redacted] ***

We have been working with Ms [redacted] , I have someone going over there this week to take care of this we should be done by Friday

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The company has completed my roof and fence. I am just waiting to be put on the schedule for the siding. They have let go of a few people in their office and that seems to have made a difference.I think we can go ahead and closed this complaint as resolved. Thank you so much for your help. [redacted]

Complaint: [redacted] I am rejecting this response because: I've spoken with with [redacted] (answers phone since May of 17) and requested to speak with someone in management and spoke with *** Regards, [redacted] *** Called to speak with [redacted] on Monday @and no one answered only recorded music

Thank you for taking the time to communicate to us why our services did not meet the client’s expectations We have every desire to address their needs and provide the best solution available to resolve issues as soon as possible We have met with Mr [redacted] to address his issues and have contacted him regarding a good time to have all work completedWe have scheduled a time to have work completed with the Mr [redacted] Again we appreciate your feedback as it will assist us in becoming better at what we do

Complaint: [redacted] I am rejecting this response because:When was the refund issued? I still have not received it and what is the date of this responseI called the business yesterday spoke with CFO [redacted] who took my name, # and amount of $ again as if they don't ask for it everytime I call and he said he would look into it and get back with me, but still did not receive a call!!! Regards, [redacted]

RESENT TODAYTRACKING # ATTACHED

We have mailed a check to Mr *** and settled to cancel contractHe has been paid in full

As of Friday we have mailed out the refund check form Ohio

Shingles were blown off in patches from his roof and found in his back yard there has already been over claims filed within a mile radius of his homeReported wind gusts were in excess of 50-MPHI hope that is enough

I have not been notified of any issues other than this Revdex.com messagePlease call the office and ask for *** and we will be happy to address and correct any issue directly with *** ***

The original patio cover was shipped in error by the MFGUnfortunately we have to wait until the MFG makes a new patio cover with the specific dimensions for this patioWe have been promised that we should have the new one shipped by the end of July We understand the inconvenience and
apologize for the delay