Wayfair

Yes the problems were quickly resolved after I contacted Revdex.com I did look at other rating sites and saw so many complaints I thought I was in a bad problem but it was resolved and my daughter has a great experience with dining ro furniture and I would order from way fair again thanks so much

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have ordered her a replacement for the defective unit. We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacement parts or units, or offer a full refund for damaged or defective items. We may also have a one year warranty, depending on the item. During this time, we are happy to order replacement parts or units for any defective items. The customer placed her order for the [redacted]® - [redacted] 6 Piece Wicker Deep Seating Group with Cushions as well as an additional 5 year warranty through a third party company on 10/21/2016. This third party company covers accidental damage that occur post delivery. On May 4th, 2017 the customer notified us that the 6 Piece Seating Group she ordered and received was starting to show signs of defects. Regrettably, the defect issues were not properly addressed as there was a misunderstanding regarding the warranty coverage. We understand the customer's situation and are truly sorry for her experience with us. We have since addressed the defect issues and ordered the customer a replacement unit.We have reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for the [redacted] Queen Sleeper Sofa. We are proud to offer our customer’s a 30 day return policy for items no longer wanted....

Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund. In the rare event there is an extenuating circumstance we will make an exception to our return policy. We sincerely apologize for the experience that the customer had during the attempted delivery. We agree the delivery experience is unacceptable and we have addressed this with the parties involvedWe reached out to the customer to further apologize and provided a full refunded for the [redacted] Queen Sleeper Sofa. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstery Winchendon Sofa. The customer...

placed his order for the [redacted] Upholstery Winchendon Sofa on 3/15/2016. At the time of purchase, we provided him with an estimated ship date of 3/30/2016. The customer tried to cancel their order on 3/16/2016. Unfortunately, the customer's order was prepared to be shipped and once an order is shipped, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. We have reached out to the customer to further apologize for the frustration caused, and informed him we issued a full refund. If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Seems to be poor business practice to me.  Your customer should be number one in your minds.  I will never do business with you again.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Because of past experiences with Wayfair and all their ads on [redacted] I began to think of Wayfair as this amazing business  with so much to offer at discount prices and I am extremely disappointed with this transaction and the company.   Wayfair did not reach out to apologize to me.  They did not ship or deliver at the speed they promised.  They did not mention on their website that I would have to assemble this console.  They did not mention at the time of purchase that they use a local delivery company that only delivers M-F 9 AM - 5 PM.  The console they sent me was scratched on the top shelf and  I am stuck with a damaged purchased.  The scratch on the top of the console is a constant reminder of how horrible doing business with Wayfair was.  Most of all I am disappointed that Wayfair was not the company that I thought that they were.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. In an effort to rectify the situation, we fully refunded the customer $299.99 on 7/11/2017.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers....

Regrettably, the customer's order was misplaced at our local delivery terminal. We initiated a dock search to find the lost merchandise. Unfortunately, the customer's [redacted] Twin Bunk Bed has not been located and has been deemed as lost in transit. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable.  We reached out to the customer to further apologize and to assist them with finding an alternate item that may meet their needs. We have also provided a full refund for this order. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internalerror on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and their [redacted] account has been credited in the amount of $4.72. Additionally, we have provided a 10% promo code towards a future order. We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order. We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backordered without prior notice. The customer placed her order on May 30, 2017....

Unfortunately, we experienced an unexpected backorder on the item and pushed the shipping date from June 2 to September 15. On June 5, 2017 the customer was notified by email that her order had been backordered. We were contacted on June 9 and a Customer Serivce Manager [redacted] has worked with the customer to cancel the current order and assist the customer in finding a new item to order.We have placed a new order on June 12, 2017 for the customer for the 3 Piece [redacted] with Cushions in the Brown finish. With express shipping applied to the order, the order will arrive to the customer on or before June 16.If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
company did not cancel everyone's order as some others, I know did get their orders reinstated and delivered to them.  Also they had said an employee handed out the code and has been fired, and now its some other story. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we ordered a replacement twin mattress.The customer placed her order for the Wayfair [redacted] 12" [redacted] Mattress Size Twin on May 11, 2016. Regrettably, our...

customer was sent the full size mattress instead of the twin. We promptly ordered the customer a replacement, which sadly also arrived in the full size. We sincerely apologize for the inconvenience and agree the error We reached out to the customer to further apologize for the trouble and ordered another replacement after confirming with our warehouse that the correct twin size would be shipped, which is expected to arrive to the customer today May 27, 2016 under [redacted] Tracking # [redacted]. We have also issued a return pickup for one of the two incorrect mattresses the customer received and advised the customer they are able to use the other one while they wait for the correct one to arrive. If the customer has any additional questions, she may contact [redacted], by calling [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
 
Regards,
[redacted]

To Whom It May Concern,We apologize for the trouble the customer experienced with her order. We have step outside of our 30 day return policy and accept a return of the [redacted]. We emailed the customer a return label and return instructions on 10/8 and again on 10/21. We are sorry the customer did not receive our original email which contained the [redacted] pre-paid label. We confirmed that her return was dropped off with [redacted] on 10/25/2014 and are processing the customer’s refund of $22.29. The customer will see her refund in the next 2-5 business days. If the customer has any additional questions she can call[redacted], Revdex.com Liaison at [redacted].Kind Regards, [redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble our supplier, [redacted], experienced in regard to receiving payment from Wayfair. Our finance team has been in contact with Mr. [redacted] to make sure that the referenced invoice has been paid and to resolve any additional...

discrepancies in payments. If Mr. [redacted] has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com and [redacted]  Due to a technical error, the incorrect price for the [redacted] Grill was listed. The error has been corrected and the price for the grill has been updated. We truly regret when errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ [redacted]. We have provided the customer with a $50 Gift Card for use on a future purchase and would be happy to provide further assistance with the ordering process. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstered Platform Bed and...

Wayfair Sleep 8" Memory Foam Mattress. The customer placed their order for the Platform Bed and Memory Foam Mattress on 7/7/2017. At the time of purchase, we provided them with an estimated same day ship date of 7/7/2017. The customer contacted us later on 7/7/2017 to request that the order be cancelled. Unfortunately, at that time, the customer's order had already been picked and packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed them as a courtesy we will be issuing a full refund once the items are returned. If the customer has any further questions or concerns, they may contact [redacted], Revdex.com Liaison at [redacted] or [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

I have reviewed the response submitted by the business and have determined that while I find the response completely unsatisfactory, the business will continue to refuse to accept any responsibility for its actions, thus it is hardly worth my time to press the matter further. The attempts by the company to absolve themselves of fault is positively laughable - especially considering the twice copy-pasted response to my complaint which vaguely addressed the issue, and even then only did so if one were drunk and reading the response upside-down. This company is a fraudulent scam, and deserves to be run into the ground over this horrific experience in "customer service". I will never shop with this business, and will aggressively warn everyone against them as well.
Regards,[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer’s order #[redacted] has been cancelled and the pending charge of $10.26 has been reversed.  Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I appreciate the discount, but I have no idea when and if my order will arrive. 
Regards,
[redacted]