Wayfair Reviews (1322)
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Address: 550 Depot Dr, Ogden, Utah, United States, 84404
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To Whom It May Concern, I am a Disabled US Citizen, and have been purchasing from Wayfair for over a year. I have received over "8" Defective Items; “4 DEFECTIVE RECLINERS!" Please Understand, There is too much to try to explain in one message. This pertains to Hundreds of Emails, Phone Calls & THE FACT that I have RECEIVED 2 of these Defective Recliners within the past 2 months. (2 months from now; WAS WITHIN “1” MONTH; The Last Took 4 SECONDS To Realize The DEFECT!) I’m in the middle of a case with the Revdex.com and … Honestly, I don’t know where to begin!/continue with them/this, let alone, YOU! Except, I have become Extremely Ill & in Extreme Pain for OVER A MONTH & STILL! I have since been BANNED FROM PURCHASING ANOTHER RECLINER BECAUSE "THEY" SENT ME “4” DEFECTIVE CHAIRS??? I know, "Why buy from them again?" Most people barely have enough money to live on when they are on Permanent Disability; Myself, For Many Medical Reasons, as well as, CPTSD, Chronic Post Traumatic Stress Disorder! BEFORE the Defective Merchandise, of course, I was Barely Able to get a Wayfair Credit Card & that IS, and has been, “MY ONLY OPTION TO GET A RECLINER THAT I DESPERATELY NEED!” I cant fight this alone, anymore! I AM TOO SICK! There is too much more you need to know, but this is the best I can do under the circumstances! THIS HAS BECOME SO MUCH MORE THAN SIMPLY DEFECTIVE FURNITURE; THE PAIN & SUFFERING IS INEXPLICABLE! (I KNOW! BUT, IT’S EMBARRESING!) AND, THE WAY I HAVE BEEN TREATED, IS SIMPLY INEXPLICABLE, TOO! HOW MANY PEOPLE ARE BANNED FROM BUYING FROM WAYFAIR??? I ATTEMPTED TO BUY A MORE EXPENSIVE RECLINER TWICE & BOTH ORDERS WERE CANCELLED; I’M STILL DESPERATE!!! I HAVE/HAD NO CHOICE! PLEASE HELP! Sincerely, [redacted] P.S. I Briefly Looked At The Complaints To The Revdex.com & Found MOSTLY Complaints About Receiving Their Order On Time??? (I WISH THAT WAS MY ONLY PROBLEM!)
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whom It May Concern, We apologize for the inconvenience the customer experienced with this misinformation on our site. The customer’s order has been cancelled and his pending charge of $234.99 has been voided.Regrettably, we encountered a pricing error with the Lark Manor - Right Hand Facing...
Sectional, and as a result the customer’s order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php#terms).We reached out to the customer to apologize and offered to work with the customer on a discount. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...
and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] - [redacted] Sofa. The customer placed her...
order for the [redacted] - [redacted] Sofa on 2/19/2017. At the time of purchase, we provided her with an estimated ship date of 2/20/2017. The package was shipped on 2/20/2017, but regrettably there was a delay with our Delivery Agent and the delivery. The customer contacted us on 3/10/2017 to request that her order be cancelled. Unfortunately, at that time, the customer’s order had already been shipped and we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted].
As a business you should be willing to complete our order. It is not my fault you had a system error and I should not be punished for it. I did not try to take advantage of the system I had one very important item I ordered for my child's safety all I ask is you complete the order as you should. I should have not been able to complete the order in the first place if it was an issue. Please understand I'm only expecting what was purchased nothing else.
Regards,
[redacted]
To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orders. The customer’s orders have been cancelled and her [redacted] account has been refunded.We recognize that there was confusion with our listing due to items sold in a separate set being pictured but not...
included with this customer’s original purchase price. We truly regret when these errors occur and are making all efforts to avoid a similar situation from happening in the future.We have reached out to the customer to further apologize and have offered to assist her in re-ordering at a discount of $250 for the complete set. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com
To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we scheduled the delivery of the item for 4/26 after 5PM. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On April 29, 2016 the customer notified us that the Ocean Club Lagoon Console Table he ordered and received was damaged. Regrettably, the damage issue was not properly addressed since the customer didn't notify us of the damage until the rebuttal. We understand the customer's situation and agree we should have offered alternative solutions. The customer has reached out to a local furniture technician to fix the scratched table top. Once the customer has the item fixed and is to their satisfaction, we will reimburse them for the cost of the furniture technician.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com
To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and will fully refunded the customer for the return of the [redacted] - [redacted] Microfiber Recliner.The customer...
placed her order for the [redacted] - [redacted] Microfiber Recliner on 12/6/16. We notified the customer of a back order on 12/12/16, with a new shipping date of on or before 12/14/16. The customer requested a cancellation on 12/12/16 due to the back order and the request was sent to our warehouse. Unfortunately, at that time, the customer’s order had actually already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com
To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for Alpine Furniture - Jackson Dining Table and Jackson Side Chairs on November 9, 2014. Unfortunately the Jackson Side Chairs were cancelled from the...
order due to the item being discontinued. We work hard to provide accurate stock information and apologize for the error. We reached out to the customer to further apologize for the error and offered a discount off a future purchase. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com
To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and waived the return shipping costs for the Pet Life - Performance Adjustable Dog Boots. Once the item is returned, we will be providing the customer with...
a $24.62 refund.We are proud to offer our customer’s a 30 day return policy. Per our return policy, return shipping costs are deducted from the customer’s total refund. Additionally, any outbound shipping costs charged at time of purchase, are non-refundable. Our return policy is available on the product page and throughout the checkout process. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com
To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We stepped outside of our return policy and refunded the customer in full for the [redacted] 60" x 32" [redacted]. We are proud to offer our customer's a 30 day return policy. Per our return policy,...
roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and assist the customer with his return. We have offered assistance to purchase a different item that will meet his needs with a courtesy discount. If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com
To Whom It May Concern:We sincerely apologize for the inconvenience our customer has experienced with her order. The customer placed her order for two separate Badger Basket sets on June 2, 2015. The customer contacted us on June 7th to notify us that the 3 Piece Nesting Square Basket Set with...
Liners arrived with stains and was discolored. One of our service representatives promptly ordered a replacement set to be shipped out. The replacement was shipped on June 18th and delivered to the customer. The customer notified us that the condition of the new basket set was also unacceptable and we refunded her in full for that item. The total product price of $51.98 was refunded to the customer. The customer then requested to be refunded for the remaining balance on her order; however, that remaining balance is for a separate basket set that has had no reported issues. We have notified the customer of this and informed her that we would be happy to waive the return shipping fee as a courtesy if she wished to return the remaining set. If the customer has any additional questions or concerns he may contact [redacted], at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com
To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We stepped outside of our return policy and will be refunding the customer in full for the [redacted] Furniture - Element Platform Bed. We are proud to offer our customer’s a 30 day return...
policy. Per our return policy, return shipping costs are deducted from the customer’s total refund. The customer placed his order on 7/1/2015. At the time the order was placed, we provided the customer with an expected delivery date of 7/31. On 7/18 the customer contacted our service team to inform us that they would not be able to accept delivery after 7/22. Unfortunately, due to the order shipping with a Large Parcel Carrier we were unable to expedite the shipping and meet the customer’s deadline. We reached out to the customer to further apologize and offer assistance with his return. If the customer has any additional questions, he may contact J[redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com
To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for [redacted] - [redacted] 24" Single Bathroom Vanity Set on June 25th, 2016. The customer contacted us on July 23rd to notify us that her delivery arrived...
and the item was missing a part of the sink (the drain was missing). We originally offered the customer to purchase the drain with Wayfair. Unfortunately, we mistakenly did not offer the drain for free to begin with. We sincerely apologize for the trouble caused and agree that the customer shouldn't have to pay for the drain. A Customer Relations Manager has been working with the customer to resolve the complaint. We provided the customer with a $57 discount off the order because she purchased the drain elsewhere. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com
To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. We unfortunately encountered a pricing error with the Wing Décor in Brown, and as a result the customer’s order was cancelled and all charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law).” (https://www.jossandmain.com/v/about/display?page_type=terms_and_conditions).We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com
To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our policy and cancelled the customer's order.The customer placed her order for the Mitchell Gold + Bob Williams - Philippe Leather...
Arm Chair in Tobacco on 11/14/2014. At the time of purchase, we provided her with an estimated ship date of 1/6/2015. The customer contacted us on 11/24/2014 to request that her order be cancelled. Unfortunately, at that the time, the customer’s order was identified as a Special Order piece, and per our policy we were unable to cancel it. The customer contacted us again on 11/30/2014 to request cancellation since the item would take too long to be delivered. We have gone outside of our policy and confirmed the cancellation directly with the warehouse to remove the mark from their Visa account. We have reached out to the customer to further apologize for the frustration caused. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com
To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. The customer's order has been cancelled and his pending charge of $754.90 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....
Regrettably, when the customer placed his order for the [redacted] Side Chair, the item was listed with the incorrect quantity for the price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct quantity at that price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com
To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.The customer placed her order for the Charlton Home - Elvaston Upholstered Panel Bed on August 18, 2016, which shipped from our warehouse in Kentucky and was delivered on August 22, 2016. On...
September 12, 2016 the customer notified us that the Charlton Home Panel Bed she ordered has bed bugs. Quality Control is very important to us and have confirmed with our warehouse that no additional cases have been reported. We understand the customer's situation and have advised the customer to contact an exterminator right away to remove the pests and have requested the exterminator's report determining the source of the infestation to help us continue our investigations. We reached out to the customer to further apologize for the trouble and we are awaiting the outcome of the exterminator's report. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com
To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered to provide the customer the [redacted] at significant discount.Regrettably, we encountered a listing error with the [redacted]...
[redacted], as a result only the base was paid for and delivered. Unfortunately, we are unable to provide the matching top at no additional cost as a result we have fully refunded the customer. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and offered a significant discount off the item. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com