Wayfair

To Whom It May Concern, We apologize for any inconvenience the customer experienced while shopping on Wayfair. We have contacted the customer several times offering resolutions. The customer requested a return for a full refund for the nightstands that were delivered incorrectly. The return and the refund were processed on 8/30/2017 and the customer was notified. The customer has forwarded an e-mail letting us know that the pick-up has been scheduled. The refund of $762.74 CAD was processed to the customer's [redacted] card on 8/30. It could take 3-5 business days for the refund to show on the customers card We have reached out to the customer to provide a Quote #[redacted] with a discount for the [redacted] Sofas. If the customer has any further questions they may contact [redacted], Revdex.com Liaison at [redacted] or the email provided.  We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I stand by that this was used as a bait and switch tactic.  I saw the message on the [redacted] page. The Revdex.com is about doing what is right and treating customers FAIRLY.  This was in no way a fair response to this situation.  To allow one person to order and cancel another's is discriminatory and is not in good business practice.  You had no problem with getting all of our email addresses and sending us spam, but you cancel our orders.  This was bait and switch.  I stand by that I want my coupon honored.

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. To rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Queen Sleeper Sofa. The customer placed his order for...

the sofa on 3/15/17. At that time, we provided him with an estimated ship date of 3/16/17. The customer contacted us on 3/24/17 to request a cancellation for all of the items on the order. We cancelled the two nightstands and the bed on his order, as he requested. Unfortunately, at that time, the customer’s order for the sofa had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. We reached out to the customer to further apologize for the frustration caused and informed him that we issued a full refund. If the customer has any further questions or concerns, he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. The customer’s order has been cancelled and his pending charge of $304.50 has been voided.We manage millions of products on our site and work hard to ensure inventory information is displayed...

correctly. Sadly, we missed the mark here and the item sold out from our clearance inventory. Our clearance items are returned merchandise and inventory is extremely limited as result; regrettably, we are unable to offer clearance pricing on new merchandise, and when no clearance inventory is available we are unable to fulfill the order. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

We are very sorry for the trouble the customer experienced with her orders. The customer’s orders have been cancelled and all pending charges have been reversed. We have teams dedicated to monitoring our listings to ensure that we have the most accurate and updated pricing. We truly regret when a rare pricing error occurs and sincerely apologize for any inconvenience it may have caused to the customer.  As soon as the error was discovered, we corrected the price on our website and notified the customer. Furthermore, per our order acceptance policy, “We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes” (https://www.[redacted].com/p/terms_and_conditions).  Please contact [redacted] at [redacted] with any further questions or concerns. Thank you for your attention to this matter. Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I understand that maybe this is all they had to do legally, but still feel like not honoring a price is incredibly poor customer service on their part. And also the delay in letting me know is really unprofessional. This took 8-9 days to inform me I would not be getting the rug. Just a complete failure to provide good service. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 To Whom It May Concern,  Wayfair's solution was not to honor their price, but to offer me the same product at a higher price I can't afford. What they did was unfair and unconscionable. While they did address me, they did not solve my issue. I saw a price online and I called Wayfair to make sure it was the right price. The price was confirmed by a representative of Wayfair. The Wayfair representative also stated if there was an error, Wayfair would honor it. Yet that has been ignored in its entirety. That call was recorded and should be reviewed. I believe what they did was a bait and switch. I'm highly disappointed with Wayfair's code of ethics. Being a Flight Attendant, I'm going to make sure my friends, family and coworkers know exactly how Wayfair treats and values their customers. Thank you for your time but unfortunately, for me this issue was not resolved.Cordially,[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. In order to rectify the situation, we have provided the customer a full refund refund.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the 32" x 48" 'San Francisco Bridge I' by Revolver Ocelot Photographic Print on Wrapped Canvas, the item was listed with the incorrect product information and price. We sincerely apologize for any inconvenience caused and have updated the listing to accurately show the correct description and price. We have reached out to the customer to further apologize and provided a full refund. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
As of 13 October, I have received another email notifying me of a new delay in the delivery of my order. The new date indicated is now 24 October. This is the 6th delay. I was in touch with Ms [redacted] last week who has been helpful on the phone but unfortunately has not been able to give confirmation on delivery of the order.your response to my Revdex.com complaint states that the order is ready for pick up. As per the email I received today. This is not true. The order is not ready for pick up and delivery to local terminal has been delayed again to 24 October. furthermore, Wayfair website is still advertising this table as ready to ship within 1-2 weeks. This is clearly false information and unacceptably misleading to customers. i am asking, again, that information be accurately advertised on the Wayfair website, and would also like a final confirmation from Wayfair on whether they are able to sell me the table I want to buy as advertised on their website, or whether they simply cannot do so. I do not want to receive more unreliable information about when the table will supposedly ship. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and the pending charge of $39.50 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order. In an effort to rectify the situation we have offered to send alternative finish for the Nicholas Audio Pier at the same price the customer paid for the Vintage Mahogany.The customer placed her order on...

January 20, 2016 for the Nicholas Audio Pier Finish: Vintage Mahogany. Regrettably, we were unable to fulfill the customer’s order as the Vintage Mahogany finish was discontinued. The customer’s order was cancelled and a full refund was processed to the customer’s [redacted] Account. We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is discontinued without prior notice.  We reached out to the customer to further apologize for the trouble and offered to fulfill the customer’s order with an alternative available finish. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
The customer's order has been cancelled and the pending charge of $5.40 has been reversed. Additionally, we have provided a 10% promo code towards a future order....


 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer's order has been cancelled and her refund of $1,139.81 has been processed.We do our best to ensure that our products are listed with the correct and most up to date information and we...

strive to provide the most accurate information when assisting customers with placing orders. Regrettably, when the customer reached out to us to place an order for the [redacted] Leather Sectional, the item was priced and listed incorrectly and the incorrect information was provided by our team. We sincerely apologize for any inconvenience our error has caused to the customer and we have updated our listing to accurately show the correct price for the complete sectional. In an effort to rectify our error, we have to cancelled the order and provided a full refund to the customer. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping on our website.
 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders which did not meet the specific promotion qualifications were initially accepted but later cancelled in our system.   Because of the overwhelming usage of this invalid code, we are unable to honor the promotion.
 
It is never our intention to mislead our customers and we apologize for the inconvenience this has caused.  If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced with her order for the [redacted] Dining Set. It is never our intention to mislead our customers and apologize for the confusion that the customer experienced with our product listing.The...

customer placed an order for the [redacted] Dining Table only. The order was priced and processed for only that table as the chairs were not added. The product listing of “[redacted] 7 Piece Dining Set” is for the dining table and 6 chairs, and customers have the option to add additional chairs or remove chairs in order to best fit their personal needs. For this order, the customer did not add the additional chairs to her shopping cart and therefore the order was priced and processed for the dining table only. We do apologize for the confusion with our listing on the mobile app. We have worked with our site team to prevent similar issues form occurring again. As an apology for the confusion, one of our service managers has come to an agreement with the customer and placed a new order for the 6 chairs at a 50% discount off their retail value.We sincerely apologize for the many difficulties the customer encountered with placing an order and appreciate her reaching out to us in order for us to get this resolved for her. If the customer should have any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information has been helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. The customer's order has been cancelled and his pending charge of $ 347.98 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed his order for the [redacted] - [redacted] 7 Piece Seating Group, the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern:We apologize for the frustration the customer has experienced on her order. In an effort to rectify the situation we have assisted the customer is placing a new order with the correct payment on each card the customer desired.On January 15, 2016 the customer contacted us to...

assist her in placing and order with two different forms of payment. Regrettably, the different forms of payments were incorrectly processed and the customer’s order was cancelled. We strive to ensure all orders are processed correctly and regret when these isolated instances occur. One of our specialized manager assisted the customer in placing a new order for the Sheer Elegance Textured Rod Pocket Curtain Panels (qty. 3) and the Madeira 4 Piece Comforter Set with the correct payment on each of the two forms of payment. The comforter set has shipped with [redacted] Tracking # [redacted] and is expected to arrive to the customer on or before February 2, 2016. The curtain panels are currently out of stock and expected to ship on or before February 22, 2016. If the customer has any additional questions or concerns, she may contact [redacted], at [redacted].  We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com