Wayfair

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We offered to step outside of our return policy and set up a return for a full refund for the Original Room Darkening Window Pleated Shade. We are proud to offer our customers a 30-day return...

policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with a return. If the customer has any additional questions, he may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with this misinformation on our site. In an effort to rectify the situation we have extended the customer a $25 Wayfair Gift Card. We unfortunately encountered a pricing error with the Nob Hill Club Chair...

by [redacted] and as a result we were unable to fill the order for the chairs at the pricing the customer had inquired about. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to further apologize and as a gesture of our sincerest apologies we have provided a $25 gift card. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced. In an effort to resolve the situation we have confirmed with our 3rd party, [redacted], that the customer has been fully refunded.We partner with a 3rd party, [redacted], as part of our liquidation process to move unwanted...

stock. While the stock is Wayfair merchandise, [redacted] handles all purchases (payments and refunds) as well as all customer relations. Regrettably, due to violations of the terms of service agreement that is agreed upon during the account creation with [redacted], pending orders were cancelled and the customer's account was deactivated.We have confirmed with [redacted] that the customer has been fully refunded. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have stepped outside of our return policy and refunded the customer in full for the [redacted]. We are proud to offer our customer's a 30 day...

return policy. Per our return policy, return shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted].We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Unfortunately, Wayfair has now lost me as a customer for life. I will be taking this matter to the SEC as I believe that this was a scheme to influence investors by inflating the perceived customer base. It seems too coincidental that this "mistake" was made on the eve of Wayfair's impending IPO. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
My issue was resolved by Ms. [redacted] at Wayfair, a different person than who was sending the responses back here on Revdex.com. She did a great job resolving my issue that some others did not seem interested in doing. So thank you for helping to get my issue resolved. The issue could be closed.  Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $109.99 on January 7, 2015. The customer placed her order on the [redacted] for the Indoor and Outdoor Garden Laser...

Light with Remote Control on November 28, 2015. We collaborate with several partners, like [redacted], where we list our items for purchase on their [redacted]. While the order are shipped and serviced by Wayfair, our partners handle the collection of payment and issuing refunds. Regrettably, there was a miscommunication between us and our Partner; as a result the customer’s refund was not processed in a timely manner.  We sincerely apologize for the inconvenience and agree the delay in receiving the refund is unacceptable. We working with our partners to prevent similar occurrences from happening in the future.We reached out to the customer to further apologize for the trouble and confirmed the customer received her refund of $109.99 on 1/11/16. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we ordered the customer a replacement chair on February 3, 2016.We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On January 27th, 2016  the customer notified us that that one of the Tufted Club Chairs  she ordered and received was missing legs. Regrettably, the defect issue was not properly addressed as the chair was from our clearance return center and replacements are unavailable for clearance return items.  We understand the customer’s situation and sincerely apologize for the frustration caused.We have reached out to the customer to further apologize for the trouble and have ordered a replacement chair from brand new inventory as we no longer had stock of this item in our clearance center.    If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com.   We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer was attempting to place...

her order for the [redacted] Gas Grill, a technical error caused two different prices to be displayed. We have no desire to mislead our customers and regret when these rare errors occur.  We have reached out to the customer to further apologize. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for the Tanya Dining Table and chairs. We are proud to offer our customer's a 30-day return policy. Per our return policy,...

if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to further apologize and have stepped outside of our return policy by waiving the return shipping. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal
error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and the pending charge of $1.96 has been cancelled and their PayPal account has been credited in the amount of $4.99. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We have stepped outside of our return policy to agree to return the [redacted] - 5 Piece Bed Skirt and Headboard/Footboard Bracket as this is a clearance product and is not eligible for a return under Wayfair's return policy, which can be viewed here https://www.wayfair.com/v/account/help/returns_and_damage.The Customer placed their order on November 2, 2016, for the [redacted] - 5 Piece Bed Skirt and Headboard/Footboard Bracket which was delivered on November 4, 2016. That same day the customer called us due to a misunderstanding as to what is included with the product. They had expected the full bed frame, but this order was just for the bracket kit and a bed skirt. Per our return policy, clearance products are not eligible for a return. In the rare event there is a reason for our customer's dissatisfaction, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We are willing to step even further outside of our return policy as a one-time courtesy to provide a full refund for this item. The refund will be issued to the customer in the form of Store Credit once the item is returned. The Store Credit will be available through the customer’s Wayfair account. We reached out to the customer to further apologize and offer assistance with their return. If the customer has any additional questions, they may contact [redacted], Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. We offered to provide the customer the [redacted] - [redacted] Upholstered Bed at a discounted price. We have also offered to find a bed that is within the customers price range which would also be at a discounted price. We unfortunately encountered a systems error with [redacted] - [redacted] Upholstered Bed, and as a result the customer's order was cancelled and all charges were refunded. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ([redacted]).We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's orders #[redacted] has been cancelled and the pending charge of $9.99 has been reversed.   Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order and greatly appreciate the customer’s feedback.We provide several different return options and are proud to offer our 30-day return policy with the easiest method of providing a return label with the return shipping costs calculated at the date and time the return label is requested. We also offer our customers the option to return via their own method, where the customer is responsible for paying a carrier of their choice to return the item for a full refund. We sincerely apologize for any inconvenience and agree the customer should have been provided the option to use the return via their own method option.If the customer has any additional questions, she may contact [redacted], at [redacted]We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.   
I did not accept, agree with or
consent to any such terms and conditions knowingly. The site didn’t prompt me
to accept any terms of use during or after I purchased my items.  Also I was offered a 20% discount for my inconvenience
not 15%. How will the 20% discount be administered unto me and will I have at
least another 45 days to make another purchase because I am now out of town?
  
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order.  We manage millions of products on site and do our best to keep our photos up to date.  Unfortunately at the time of the customers purchase, we pictured the [redacted] Sofa with discontinued pillow fabrics . We have confirmed with the supplier that the fabrics have definitely been discontinued and are no longer manufactured. In an effort to rectify our error, we had provided the customer with alternative fabric options, which we have already fulfilled. We have also changed the photo on our website to reflect the fabric change, and the old photo has been completely removed on site. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order. The customer has been provided a full refund.   We partner with several other large online retailers, including [redacted].com.  They list our items on their website, and we provide any follow up customer service.  Unfortunately, we incorrectly listed the [redacted] in Cappuccino as a connectable L-shaped desk, when it actually is only one portion of the desk set. This item was shipped and priced for only one portion of the desk. As stated in the Order Acceptance Policy of our terms and conditions here, Wayfair “reserves the right to correct errors when discovered and to revoke any stated offer and to correct any error, inaccuracy, or omission including after an order has been submitted”. We have provided a full refund to the customer at this time. If they have any additional questions or concerns they may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 05/07/2017 for the [redacted] Platform Bed. The item was shipped on May 6th, 2017 via freight carrier and arrived at his local delivery agent on 05/11/2017. We have been informed by the customer's...

local delivery agent they had attempted to contact the customer on multiple occasions at the number on file but have been unable to reach him to schedule the delivery. We have reached out to the customer to verify their contact information and we have also reached out to the delivery company to ensure the delivery appointment is scheduled within the next business day. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com