Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience experienced by [redacted]. In an effort to rectify the situation we are working with this [redacted] contractor and our finance team to ensure that the check he needs is re-issued. We have requested that the customer provide...

us with proof from his bank that the check we sent him was returned unpaid. We also have contacted our finance team to find out the status of his replacement check. We have reached out to the customer to further apologize for the trouble. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
 
We apologize for the inconvenience the customer experienced with her order. The customer’s order was cancelled and all pending charges were reversed. 
We unfortunately encountered a pricing error on the Safavieh - Malibu Rug in Charcoal. As soon as the...

pricing error was discovered we cancelled the customer’s order, notified her of our error, and voided all pending charges. We truly regret when these infrequent errors occur and are making all efforts to avoid these occurrences from happening in the future. 
A member of our service team reached out to the customer via email to further apologize.  In an effort to rectify our error, we provide the customer with a $25.00 store credit to use towards a future purchase. 
We hope this information is helpful in resolving the complaint. If the customer has any additional questions or concerns, she may contact [email protected].  
Best Regards,
[redacted]
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 11/8/2014 for the Riverside Furniture bedroom set. Unfortunately, we experienced an unexpected shipping delay on the item and pushed the delivery date from 11/19/14 to 12/4/14....

We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.A customer service manager has been working with the customer to ensure satisfaction and has offered a partial refund of $500 for the inconvenience. The customer has yet to confirm but as soon as he does his account will be credited.If the customer has any additional questions or concerns, he may contact [redacted] at [redacted].We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience our customer experienced with her order. The customer placed their order for the [redacted] Rocker Recliner on April 13, 2016. Regrettably, the customer's order was not initially processed as shipping two day delivery. We upgraded the...

shipping to next day delivery, when the customer notified us that their order was estimated to be delivered later than originally expected. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and sincerely apologize for any inconvenience. We reached out to the customer to further apologize and to confirm that their order shipped on the April 13, 2016 and was delivered on April 14, 2016. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not resolve my issues and/or concerns in reference to complaint # [redacted].  Before we make a decision on whether to accept your response, we would need to know:
WHAT IS THE EXACT NATURE/AMOUNT OF THE "DISCOUNT" YOU ARE OFFERING TO US? 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
]This company continues to report false details!  As U can see by the attached photo of the correspondence between [redacted] and myself, I did receive the recliner on June 6, 2017 but I was not home when it arrived laying on its side.  As a result, the unit does not function properly and leans to one side. [redacted] returned my email acknowledging She knew I received it and stated they would send a technician to look at it and/or replace it. I reported that was fine but haven't heard from anyone since. What upsets me more are the constant lies that keep coming to spite the honest efforts of the Revdex.com. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for any confusion the customer experienced with the [redacted] 100 Night Guarantee or our Mattress return policy. The customer placed her order for the [redacted] Foam Mattress on October 26, 2016. She contacted us on November 3rd stating she found it cheaper on another website and wanted us to match the price or she would return the item.We have informed the customer that Wayfair does not offer a price matching guarantee for outside retailers, nor do we honor outside retailer’s warranties. With that being said, both our warranty and the retailers, [redacted] 100 Night Guarantee, cover how satisfied the customer is with the feel or sleep experience on the mattress. However, the customer would still be responsible for the return shipping cost. As previous mentioned our policy states the following: "If you aren't satisfied with its feel then, call our mattress experts and we can exchange it for a brand new mattress within the first 30 days you have it. All it takes to get that new mattress is a $149 processing and pick-up fee. If your new mattress is more expensive than the original, we just ask that you cover the difference in price too."The [redacted]' 100-Night Money-Back Guarantee states:“If after 30 days you decide that your [redacted] mattress is not for you, you may return it for a full refund of your purchase price as long as any bonus items received with your mattress are returned in new, unopened condition. You will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickup. Once we receive your mattress, a full refund of the purchase price will be refunded back to you.”  They too charge a round trip shipping fee and refund only the purchase price of the mattress.If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

So the business' response to me saying their offer is inadequate is to offer the same thing again. Please Revdex.com, knock these jokers down. There is no way they should be A rated company. They do not care about their customers at all.
Regards,

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her order.We do our best to ensure that our sites are listed with clear and concise information. We have offered a coupon to the customer as a token of our apologies due to any confusion between our US and Canadian sites. With this order being placed and filled from a US website we are obligated to bill in US dollars. We have advised the customer that we are not able to compensate her for the difference since the order was placed on our US site and there are additional international fees that we are not able to credit back. If the customer has any additional questions or concerns she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Per my initial discussion with [redacted] and with my previous Revdex.com posting, I have forwarded my concerns on fraudulent sales tactics of this company to the FTC and my state Attorney General Office.  I will close this issue when I have a conclusion from both of those parties.  I will also be contacting some of Wayfair's advertising companies to alert them of the fraudulent business practices as well.
Regards,
[redacted]

We sincerely apologize for the inconvenience the customer experienced on her order. The customer’s order has been cancelled and all pending charges have been reversed. The customer placed her order for the [redacted] Counter Height Dining Table on 4/22/15. Unfortunately, we experienced an error...

on our listing and incorrectly listed the table as coming with matching chairs. We have no desire to mislead our customers and regret when these rare errors occur.  A Customer Service Manager has been working with the customer to resolve the complaint. We placed a new order for a 5 piece dining set at a discount. If the customer has any questions, she may contact Customer Advocacy at [redacted]
We hope this information is helpful in resolving this complaint. Thank you, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I [redacted] filed a complaint against Wayfair concerning my credit card transaction, I was told that the refund would be credited back on my card on 04/29/ 2015. As of 06/07/15 I haven't received it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I am currently, rejecting this response to hear back from [redacted] at WayFair customer relations department. Agent is working to replace my bad with a much higher bed or see if she can get replacement parts from GA to go with the bed I originally received on April 19th. I am still dissatisfied with the time frame to receive bed on May 24th. [redacted] informed she would be expediting the original bed and would possibly receive it within 7 to 10 business days. I really would like to receive this bed but truly think its unacceptable to receive this bed on May 24th. When I checked my order this afternoon I will not receive the temporary bed frame until April 28th and I have yet to receive my [redacted] 7 piece bedspread. WayFair has the worst time frame of customers receiving even ground items. I am awaiting to speak back with [redacted] on April 24th.  Hopefully, she will be able to expedite my current order and find out what happen to my other order I placed with them.  
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify our error we have ordered a replacement for the customer, refunded the shipping charge, and discounted the order 15%.  The customer placed his order on 7/18/2015 for...

the Coast to Coast Imports [redacted]. Unfortunately, we experienced an unexpected transit issue and as a result we were unable to locate the item or determine its condition  We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. On 7/30 it was brought to our attention that the packaging on the item was damaged but the product looked intact. We asked the customer if they’d like to accept delivery and inspect the product in the event that only the packaging was damaged and the customer agreed. However, as the freight changed hands between carriers during this time we were unable locate the item and as a result unable to deliver the sideboard.  If the customer has any additional questions or concerns, she may contact [redacted], at [redacted].We hope this information is helpful in resolving the complaint. Best Regards, [redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer’s order has been cancelled and his pending charge of $39.02 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the Tuscany Walnut 3" x 6'' Travertine Subway Tile in Tumbled Brown, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We reached out to the customer to further apologize and provided a gift card to use towards a future purchase. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
 I cannot accept that response.  It is a copout for what you have done.  You have admitted you made a mistake, and are not willing to make right on the deal that was made.  I paid for the item on my end, you canceled my order and refunded the money because you decided that it was a bad deal on your part.  Meanwhile, I missed out on other deals that I could have gotten, as well as went without a product that I ordered and expected delivery of within a week.  I am thankful that there is a Revdex.com to write down my experience and give you an attempt at redemption so that other customers would potentially be able to see what your business practices are like.

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer’s order was incorrectly marked as being delivered on February...

29, 2016 and as a result was temporarily misplaced at our local delivery terminal. We initiated a dock search to find the lost merchandise and agree the delay with the customer’s order is unacceptable. The customer’s [redacted] Chest has been located and the delivery is scheduled for March 25, 2016. We reached out to the customer to further apologize and to facilitate the delivery of this merchandise. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify our error, we offered to provide the customer a discount off the set of his choice. We do our best to ensure that our products are listed with the correct and most up...

to date information. Regrettably, we encountered a listing error with several living room sets that caused the price on the external searches to be shown as the cost for one piece of the set, rather than the full collection. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" [redacted]We reached out to the customer to apologize and offered a discount off his purchase. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.ca

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order has been cancelled and the pending charge of $2.24 has been reversed. Additionally, we have provided a 10% promo code towards a future order. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
[redacted]