Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we stepped outside of our return policy and refunded the customer in full for the [redacted] Leather Rocker Recliner. The customer placed...

their order for the [redacted] Leather Rocker Recliner on 6/1/2017. At the time of purchase, we provided them with an estimated ship date of 7/17/2017. The customer contacted us on 6/17/2017 to request that their order be cancelled as they needed the item sooner. Unfortunately, at that time, the customer’s order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. Item shipped 6/19/2017.  If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to further apologize for the frustration caused, and informed them we issued a return for a full refund. If the customer has any further questions or concerns, they may contact [redacted]., at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted].Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we ordered a replacement and discounted the order $100.00 on  January 28, 2015. We handle standard returns, defects, and damage issues within 30 days of...

delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On January 22, 2015 the customer was notified that the Dela Sofa and Loveseat Set was damaged in transit to her. Regrettably, there was a lack of follow up on our part regarding the damage and what the next steps would be. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our [redacted] community:“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.We sincerely apologize for any inconvenience related to this matter.Thank you, [redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order.  With our automated process we attempted to settle the payment on November 3rd to the customer's account, but was unsuccessful. We attempted a second time on November 10th when the last item shipped, this too was unsuccessful. We were successfully able to charge the customer’s account on November 15, 2016. The customer contacted us on November 17, 2016 and informed us that his account had overdrawn in the amount of $400. The customer provided documentation showing there were no duplicate charges from Wayfair, although, there were other purchases the customer made with other companies after placing there order with us that contributed to the customer's account going into the negative.While it is not Wayfair's responsibility to cover an overdrawn account, we definitely understand the hardships during this time of year and stepped outside of our policies by providing a $240 discount to the customer’s order which settled back on his card on November 17, 2016If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order.  Unfortunately, we incorrectly listed the LifeStyle Solutions - Cypress Convertible Futon as coming a green mattress when it is in fact white. We have no desire to mislead our customers...

and regret when these rare errors occur. In an effort to rectify our error, we are processing a refund to the customer for the mattress in the amount of 329.35. If the customer has any additional questions or concerns she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
We attempted to cancel the customer's order #[redacted]but it has shipped out with [redacted] under tracking number:[redacted].   We are making an exception and allowing the mixer to be delivered; it is out for delivery today 9/24.  The order total charged to the customer is $2.99. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, they may contact our Customer Advocacy Team at the following email:  [email protected]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They went above and beyond to rectify the situation satisfactorily.
Regards,
[redacted]

To Whom It May Concern: We sincerely apologize for the inconvenience the customer has been experiencing with his order.  In an effort to rectify the situation we have ordered a replacement Lodge Futon Frame and Mattress, which was delivered on December 29th. The customer placed an order...

 for the Lodge Futon Frame and Mattress on December 12th. The item was shipped on December 15th and it was delivered on December 19th. Regrettably, on December 20th the customer notified us that he did not receive the item. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer receiving their order is unacceptable. We ordered a replacement item on December 20th which was shipped out on December 22nd and delivered on December 29th.  We apologize that the replacement item did not arrive in time for the customer’s holiday celebration and as a gesture of our heartfelt apology we have provided a 15% promotional code on a future order. We have reached out to further apologize for the troublesomeness experience. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint. Best Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we have offered to place an order for the [redacted] - EcoFLEX Pet Crate End Table at the original clearance price of $71.69. We do our best to ensure...

that our products are listed with the correct and most up to date information. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We sincerely apologize for any inconvenience and frustrations  our error caused to the customer and have updated our listing to accurately show the correct price.  We reached out to the customer to further apologize for the trouble and placed the order with her for the clearance price mentioned. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer placed her order for the [redacted] Loft Bed with...

Desk, the listing was incorrect did not include the Loft Bed with Built-In Ladder as it was sold separately. We sincerely apologize for any inconvenience error caused to the customer and have updated our listing. We have reached out to the customer to further apologize and have sent the Loft Bed with Built-In Ladder at no additional cost to the customer. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $55.99 on February 29, 2016. We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. Regrettably, we were unaware the Alexis Grey Area Rug had arrived defective and as a result the defect issue was not properly addressed. We understand the customer situation and have provided a full refund.We reached out to the customer to apologize for the trouble. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.om

To Whom It May Concern.We apologize for the trouble the consumer has experienced.We are happy to assist, however we are unable to locate an order in our system for the customer. We have reached out to the customer to confirm his order information and were unable to get in touch with him. We have...

left a voicemail and sent an email to further assist. We have reached out to the customer to further apologize for the trouble and to offer assistance. If the customer has any additional questions or concerns he may contact [redacted] at[redacted] Kind Regards,Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our [redacted] community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use.  The customer's order has been cancelled and the pending charge of $3.24 has been reversed.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer.  The customer placed his order on Sunday July 5th for the [redacted] [redacted] . Unfortunately, the customer experienced an unexpected odor upon receiving the item. We...

strive to ensure that all orders are successfully delivered to the satisfaction of our customers and we agree that the odor with the customer’s item is unacceptable. We reached out to the customer to apologize for the inconvenience and to work with him towards a satisfying solution.  We have offered to order a replacement or to provide him a full refund. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint. Best Regards, [redacted]Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted] has been cancelled and the pending charge of $.19 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
NOBODY has reached out or called me. I have given the only names I know of that it could be listed under but they still have refused to help. Why can't the ONE part be ordered without all of this run around? It's a replacement top, not a whole dresser.
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for Seiling 3 Piece Coffee Table Set on 7/7. The customer contacted us on 7/16 to notify us that her delivery arrived and was missing two of the three...

tables from the set. Regrettably, the customer’s order was mis-shipped was due to listing error on our site that has since been corrected. We sincerely apologize for the trouble caused and agree that the customer should receive all three pieces of the set.We have reached out to further apologies and ordered the console and coffee table to complete the set. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In order to rectify this issue, we have offered to send a replacement cookware set or refund the customer in full. We handle standard returns, mis-shipments, defects, and damage issues within 30...

days of delivery. In the event parts are missing or the incorrect product is shipped, we are happy to send replacement parts when available, or a full replacement item if needed. Regrettably, this situation was not properly addressed as we had not been made aware of the mis-shipment. We have no desire to mislead our customers and regret when these rare errors occur.We reached out to the customer to further apologize for the trouble and have offered to send a replacement or provide a full refund. If the customer has any additional questions, they can contact [redacted] by calling [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com