Complaint: [redacted] I am rejecting this response because it is over week since my last call to the WageWorks customer service center in which they promised to discuss with their Actuarial team and respond back to me in writing within daysTo date, I have not received any written acknowledgement or resolutionEach call to WageWorks results in another week going by and yet another call to WageWorks.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because when I complained to FSAFEDs before I was contacted by someone named [redacted] who does not return callsI don't know how my complaint ended up with wage works when I filed it with FSAFEDs but I expect to be contacted directly by the right people who are managing my moneyTheir comment that "we promptly respond to all issues and strive to resolve every concern to employee participant's satisfaction" is a complete LIEMy issues were NOT responsed to AT ALLWhen I posted on [redacted] asking why they sent emails AT THE SAME TIMEI was IGNOREDWhen I asked the question again, the response was that someone was looking into but then no one ever answered my questionWhen I posted another [redacted] asking why they had sent a 15th email the same day I was ignored again and then blocked from sending them anymore [redacted] messagesWHY???? When I asked the questions on [redacted] I was also IGNOREDThese people are completely unprofessional liars who DO NOT respond to every concern as they claimThey IGNORE them all and that is completely unacceptable!!! They still haven't even replied to the emails I sent in November that are supposed to be responded to in 2-business days!!! [redacted] ***
Complaint: [redacted] I am rejecting this response because the issue remains unresolved and the boilerplate response in no way addresses the complaint Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This reply does not at all address my complaint It is the second of the same exact response from the company, and the fact that they are using only a "canned," generic response only adds to my frustration and the appearance of a lack of regard for the customer I cannot accept a response that does not acknowledge my specific complaint and is in complete contrast to my experience with the company While they assert that they attempt to resolve issues timely, I have been in contact with the company times since 4/12/without resolution This is giving the appearance of a deliberate attempt to avoid reimbursing funds that are due.Sincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)Like their first paragraph states, they provide services to the employee participantsI find that statement vague and the second paragraph attempts to release them from actually providing good service with government regulationsFor my particular situation they only need to provide better options on their web site when submitting receipts (which year funds come from)There is no regulation preventing them from providing that serviceAfter repeated requests I was advised they could not remove service dates from fundsIt wasn't until I made several phone calls and a written letter to their executive escalation team that I finally found resolutionThat being said, paragraph three is not how they are operating their businessEventually my funds were allocated to the appropriate years and resolved but it should have only taken one phone callI was not attempting to violate any federal lawsI only state that I do not accept the response from this business because from every conversation they still could not comprehend they were wrong and implement an easy fixAllow participants to choose the allocation of funds to the appropriate year if not on their web site then a simple call
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is definitely not a resolutionThey basically told me to call customer service, which I have spent countless hours on (which are available to review via recordings)I filed this case because of the fact that wageworks customer service refused to resolve my case Final Business Response / [redacted] (4000, 9, 2015/08/17) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Final Consumer Response / [redacted] (4200, 11, 2015/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not heard of a resolution from WageworksMy original complaint details the numerous attempts to resolve the issue with Wagework's customer service department without any follow up from their endWhen examining the call logs, one can easily see that management has promised, but failed to get back to me with any answer after promising to do so I have detailed the information of the complaint in the original Revdex.com posting and await a proper response from wageworks
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because it is over week since my last call to the WageWorks customer service center in which they promised to discuss with their Actuarial team and respond back to me in writing within daysTo date, I have not received any written acknowledgement or resolutionEach call to WageWorks results in another week going by and yet another call to WageWorks.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because when I complained to FSAFEDs before I was contacted by someone named [redacted] who does not return callsI don't know how my complaint ended up with wage works when I filed it with FSAFEDs but I expect to be contacted directly by the right people who are managing my moneyTheir comment that "we promptly respond to all issues and strive to resolve every concern to employee participant's satisfaction" is a complete LIEMy issues were NOT responsed to AT ALLWhen I posted on [redacted] asking why they sent emails AT THE SAME TIMEI was IGNOREDWhen I asked the question again, the response was that someone was looking into but then no one ever answered my questionWhen I posted another [redacted] asking why they had sent a 15th email the same day I was ignored again and then blocked from sending them anymore [redacted] messagesWHY???? When I asked the questions on [redacted] I was also IGNOREDThese people are completely unprofessional liars who DO NOT respond to every concern as they claimThey IGNORE them all and that is completely unacceptable!!! They still haven't even replied to the emails I sent in November that are supposed to be responded to in 2-business days!!! [redacted] ***
Complaint: [redacted] I am rejecting this response because the issue remains unresolved and the boilerplate response in no way addresses the complaint Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This reply does not at all address my complaint It is the second of the same exact response from the company, and the fact that they are using only a "canned," generic response only adds to my frustration and the appearance of a lack of regard for the customer I cannot accept a response that does not acknowledge my specific complaint and is in complete contrast to my experience with the company While they assert that they attempt to resolve issues timely, I have been in contact with the company times since 4/12/without resolution This is giving the appearance of a deliberate attempt to avoid reimbursing funds that are due.Sincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)Like their first paragraph states, they provide services to the employee participantsI find that statement vague and the second paragraph attempts to release them from actually providing good service with government regulationsFor my particular situation they only need to provide better options on their web site when submitting receipts (which year funds come from)There is no regulation preventing them from providing that serviceAfter repeated requests I was advised they could not remove service dates from fundsIt wasn't until I made several phone calls and a written letter to their executive escalation team that I finally found resolutionThat being said, paragraph three is not how they are operating their businessEventually my funds were allocated to the appropriate years and resolved but it should have only taken one phone callI was not attempting to violate any federal lawsI only state that I do not accept the response from this business because from every conversation they still could not comprehend they were wrong and implement an easy fixAllow participants to choose the allocation of funds to the appropriate year if not on their web site then a simple call
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is definitely not a resolutionThey basically told me to call customer service, which I have spent countless hours on (which are available to review via recordings)I filed this case because of the fact that wageworks customer service refused to resolve my case Final Business Response / [redacted] (4000, 9, 2015/08/17) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Final Consumer Response / [redacted] (4200, 11, 2015/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not heard of a resolution from WageworksMy original complaint details the numerous attempts to resolve the issue with Wagework's customer service department without any follow up from their endWhen examining the call logs, one can easily see that management has promised, but failed to get back to me with any answer after promising to do so I have detailed the information of the complaint in the original Revdex.com posting and await a proper response from wageworks
Complaint: [redacted] I am rejecting this response because: it is simply a copy/paste of the last responseSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc