Complaint: [redacted] I am rejecting this response because:phone calls were already made to wage works Their response didn't address anything in my complaintSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I called them several times regarding the issue and they basically old me that is it my problem. The exact words of one of the supervisors in the Central time zone call center was " That's the risk you take when using the program, nothing we can do to help you" ! WHAT KIND OF CUSTOMER SERVICE IS THAT???!! [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/23) */ This issue has been resolvedWe can close the caseThank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution although unsatisfactory to me to be outside the scope of the Revdex.com due to its employee and tax related aspectsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee... participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team WageWorks, Inc. Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/14) */ This case should be reopened. I am not satisfied but the client's response. I had already spent hours on phone with their customer service and no resolution have been reached. I would like to file a case. Final Business Response / [redacted] (4000, 14, 2015/07/15) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation TeamWageWorks, Inc.Tell us why here
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee... participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team WageWorks, Inc. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went through contacting the appropriate parties before contacting the BBB. Wage Works double billed me, would not remove the extra charge, then sent me a check for $10 and then told me to mail it back. I cashed the check. Then without contacting me first, Wage Works stopped the check and my bank charged me $10. Their instructions were not clear. I would like to be reimbursed, please. Final Business Response / [redacted] (4000, 9, 2016/02/10) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team WageWorks, Inc. Final Consumer Response / [redacted] (4200, 11, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I noticed that they have provided a "scripted answer". I did go through the appropriate channels. Will they mail me a check for $10 because they stopped a check without telling me or not? Thank you.
Complaint: [redacted] I am rejecting this response because: I've spent an hour on the phone with your customer service and the issue was not resolved, hence why I've asked for the support of the Revdex.comPlease do what's right, not what's business profitableSincerely, [redacted] **
Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: I am not filing this request on my personal behalf This complaint is on behalf of my organization The [redacted] ***, which is owed the funds referenced in my complaint On behalf of the [redacted] ***, I have called every number I can find and still not received any resolution or received the funds that are payable to the *** I am seeking further correspondence on this issue Thank you Sincerely, [redacted] Management Assistant [redacted] ***
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Tell us why here To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 10, 2016/01/06) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried contacting Wageworks office several times and I have the phone records to prove itI kept getting the run around and three times they placed me on hold for over minutes and then hung up the phoneI have been very patient with the company for over three months now, I have done all that they have instructed and still no resolutionI have even asked to speak to a supervisor several times and I am always given the excuse that the supervisor is very busyI do know of the service the company provides and the regulations they have to comply with, however, it is not acceptable the way my situation is being handled and their representatives providing incorrect information to their clients and wasting their timeThis is not a loan I am asking for, this is money that I worked for that was placed into this accountI think I have been more than patient with this company, I want my money out of this account and to be done with this company and their deceiving representatives and their lack of concern to facilitate resolutions to assist their clients Regards Final Business Response / [redacted] (4000, 15, 2016/01/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is a standard response from a company with no customer concern They are simply running a government program and hide behind the idea that some customer issues need individual attention for resolution without undue process.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am not aware of any next steps the business is taking to resolve my original complaintI only received a call from a Wageworks representative to inform me that it was impossible for them to refund me my money due to IRS regulation and that they would return the money to the employerI was asked why I had not received such a clear message when I called the call center the first time and the Wageworks representative on the phone apologized for any past miscommunicationif you recall, as per my original complaint, I had called WageWorks a number of times and spoken to a number of representative and NONE had told me I could not receive a refund due to IRS regulationIndeed, they advised me to send the uncollected WageWorks check back to Wageworks (which costed me time and money) so that it could be credited back to my account and eventually refunded it to meIf we believe the last representative, then all other representative were either misleading or incompetent or both and they have caused me to waste precious time and moneyUnless I am missing something, I don't see which "concrete" steps WageWorks has taken to either resolve the situation or compensate me for my time and moneyThe last call with a succinct explanation of why I could not have the refund I was asking for is certainly neither satisfactory nor enough in my opinionAlso, the representative was clearly not happy about my complaint and not nice eitherMy request remain for a full refund or at least a symbolic refund of $to acknowledge the failure of WageWorks callcenter to be clear from the start and a change in WageWorks procedures so that other employees in a similar situation in the future are not forced to forfeit their money when they change employer and forget to stop the WageWorks service in timeYou can understand that changing employer or losing a job is already a stressful enough event and people my not immediately think about canceling or the job related services, etc..Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) My card was reinstated as requested
Complaint: [redacted] I am rejecting this response because: my monies on my account has not been released after submitting the explanation of benefits on October 10, 2016( see attached copies of fax and confirmation)Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As mentioned in my reply, WageWorks certainly has NOT promptly responded to my issues and has NOT resolved my concern, hence the reason I have sought the Revdex.com's help in resolving my complaint Final Business Response / [redacted] (4000, 9, 2015/10/29) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team Final Consumer Response / [redacted] (4200, 11, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a response
Complaint: [redacted] I am rejecting this response because:phone calls were already made to wage works Their response didn't address anything in my complaintSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I called them several times regarding the issue and they basically old me that is it my problem. The exact words of one of the supervisors in the Central time zone call center was " That's the risk you take when using the program, nothing we can do to help you" ! WHAT KIND OF CUSTOMER SERVICE IS THAT???!! [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/23) */ This issue has been resolvedWe can close the caseThank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution although unsatisfactory to me to be outside the scope of the Revdex.com due to its employee and tax related aspectsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee... participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team WageWorks, Inc. Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/14) */ This case should be reopened. I am not satisfied but the client's response. I had already spent hours on phone with their customer service and no resolution have been reached. I would like to file a case. Final Business Response / [redacted] (4000, 14, 2015/07/15) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation TeamWageWorks, Inc.Tell us why here
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee... participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team WageWorks, Inc. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went through contacting the appropriate parties before contacting the BBB. Wage Works double billed me, would not remove the extra charge, then sent me a check for $10 and then told me to mail it back. I cashed the check. Then without contacting me first, Wage Works stopped the check and my bank charged me $10. Their instructions were not clear. I would like to be reimbursed, please. Final Business Response / [redacted] (4000, 9, 2016/02/10) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation Team WageWorks, Inc. Final Consumer Response / [redacted] (4200, 11, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I noticed that they have provided a "scripted answer". I did go through the appropriate channels. Will they mail me a check for $10 because they stopped a check without telling me or not? Thank you.
Complaint: [redacted] I am rejecting this response because: I've spent an hour on the phone with your customer service and the issue was not resolved, hence why I've asked for the support of the Revdex.comPlease do what's right, not what's business profitableSincerely, [redacted] **
Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: I am not filing this request on my personal behalf This complaint is on behalf of my organization The [redacted] ***, which is owed the funds referenced in my complaint On behalf of the [redacted] ***, I have called every number I can find and still not received any resolution or received the funds that are payable to the *** I am seeking further correspondence on this issue Thank you Sincerely, [redacted] Management Assistant [redacted] ***
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Tell us why here To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 10, 2016/01/06) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried contacting Wageworks office several times and I have the phone records to prove itI kept getting the run around and three times they placed me on hold for over minutes and then hung up the phoneI have been very patient with the company for over three months now, I have done all that they have instructed and still no resolutionI have even asked to speak to a supervisor several times and I am always given the excuse that the supervisor is very busyI do know of the service the company provides and the regulations they have to comply with, however, it is not acceptable the way my situation is being handled and their representatives providing incorrect information to their clients and wasting their timeThis is not a loan I am asking for, this is money that I worked for that was placed into this accountI think I have been more than patient with this company, I want my money out of this account and to be done with this company and their deceiving representatives and their lack of concern to facilitate resolutions to assist their clients Regards Final Business Response / [redacted] (4000, 15, 2016/01/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is a standard response from a company with no customer concern They are simply running a government program and hide behind the idea that some customer issues need individual attention for resolution without undue process.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am not aware of any next steps the business is taking to resolve my original complaintI only received a call from a Wageworks representative to inform me that it was impossible for them to refund me my money due to IRS regulation and that they would return the money to the employerI was asked why I had not received such a clear message when I called the call center the first time and the Wageworks representative on the phone apologized for any past miscommunicationif you recall, as per my original complaint, I had called WageWorks a number of times and spoken to a number of representative and NONE had told me I could not receive a refund due to IRS regulationIndeed, they advised me to send the uncollected WageWorks check back to Wageworks (which costed me time and money) so that it could be credited back to my account and eventually refunded it to meIf we believe the last representative, then all other representative were either misleading or incompetent or both and they have caused me to waste precious time and moneyUnless I am missing something, I don't see which "concrete" steps WageWorks has taken to either resolve the situation or compensate me for my time and moneyThe last call with a succinct explanation of why I could not have the refund I was asking for is certainly neither satisfactory nor enough in my opinionAlso, the representative was clearly not happy about my complaint and not nice eitherMy request remain for a full refund or at least a symbolic refund of $to acknowledge the failure of WageWorks callcenter to be clear from the start and a change in WageWorks procedures so that other employees in a similar situation in the future are not forced to forfeit their money when they change employer and forget to stop the WageWorks service in timeYou can understand that changing employer or losing a job is already a stressful enough event and people my not immediately think about canceling or the job related services, etc..Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) My card was reinstated as requested
Complaint: [redacted] I am rejecting this response because: my monies on my account has not been released after submitting the explanation of benefits on October 10, 2016( see attached copies of fax and confirmation)Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As mentioned in my reply, WageWorks certainly has NOT promptly responded to my issues and has NOT resolved my concern, hence the reason I have sought the Revdex.com's help in resolving my complaint Final Business Response / [redacted] (4000, 9, 2015/10/29) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team Final Consumer Response / [redacted] (4200, 11, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a response