Complaint: [redacted] I am rejecting this response because: your customer service is unable to resolve the issue nor have any desire to helpThey claim there hands are tiedNothing they can about issue that not our faultEspecially since prior to issue we had call confrim it was ok to do Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It appears that you are not understanding I have contacted your customer serviceThey are not of any helpThey just tell me there hands are tiedEven though they original stated what I wanted done was not a issues I understand you are governed by laws and suchI am asking for a resolution on this matter verses a copy and paste answerI do know that by being a consumer I am allowed to ask questions and receive answer not just a typically out of the box answerSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:this is an automatic response not pertaining to my situation. I have tried working with the customer service team and they are saying there is nothing they can do about my money being at a loss. I want a refund of all the purchases, I did not receive products for. $116.50 [redacted] times three. I made a mistake previously about the correct price. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the response is a canned automated response and just states what Wageworks does and the response just tells me to call back their customer service ( for which you have to wait on hold for hours PLUS theie customer service is in non english speaking countries)Their response literally did not solve or do anything.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I have followed up with wage works more than times since 12-6-17, to no avail When I called today I was informed that the information I was provided on 9-11-17, 9-12-17, 9-13-17, 9-14-and 9-15-( my reimbursement form was received and being processed) was incorrect! I've tried to resolve this issue for almost a year now The staff continuously provides information they are combative, hostile, lackadaisical, and incompetent I have been compliant with their protocols from inception The monies Wage works is paid comes from my check My employer has no baring on the funds that are extracted from my check, therefore my employer can't reconcile this issue! I would appreciate an expeditious and viable solution Cordially, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc.Tell us why here
Complaint: [redacted] I am rejecting this response because: I contacted and spoke with Wage Works customer service multiple times which are on record with this company. Several times I asked the representative to speak with another employee to get the help I needed and was told "no." Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Wageworks has reneged on a promise they made to me earlier, this is my issue Anytime anyone has a complaint like this, all they want is one thing: resolution This standardized response gets me no closer to a resolution Did you reach out to [redacted] and [redacted] ? Likely not due to the automated nature of your response I am still waiting on those to get back to me, but until they do, Wageworks continues to remain in a "they went back on their word" situation.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because this is the exact response they offered the first time and offers no resolution to the complaint and does not address my request for a letter stating my COBRA coverage expires 3/31/2017, by law, thus keeps me from obtaining medical insurance from another provider effective 4/1/ By their refusal, WageWorks is knowingly disabling me from having medical insurance and causing a lapse in my coverage.Sincerely, [redacted]
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Tell us why here
Complaint: [redacted] I am rejecting this response because: I called twice your support center and escalated this to the manager with rather terse and unpleasant attitude That employee was outright not interested in resolving problem and informed of that I had conversation with [redacted] HR specialist prior to logging this complaint who informed me that pool of money I keep on hearing about isn't something that she is aware of and that work ways is a third party provider that has no aafiliation or business relation with the firm outside of services provided Further, she did recommended to talk to the manager at work ways which I did (see above) and thought sympathetic couldn't suggest any further actions since this was outside of the [redacted] control Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) To the point of the letter - as an "employee participant" I did call WageWorks Customer Service - first to find out the balance and terms of using the balance and I was misdirectedI was not informed of any time limits on using MY MONEYWhen I tried to use the remaining balance of MY MONEY namely $- the Transit card was denied at the point of purchase, namely MetroCard in NYC I called WageWorks Customer Service to find out why I could not use the remaining $- the Customer Service answer was totally differentThis time they told me the money "EXPIRES" after daysI requested that the balance be returned to me by check - less the taxes - WageWorks refusedI ALSO CONTACTED my former employer to tell them of this - they were issued no refund eitherI want my WAGES returned to me less any appropriate taxesMoney does not and should not "EXPIRE" Please send me my money or a $Transit Card Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2016/01/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Final Consumer Response / [redacted] (4200, 11, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) THIS IS NOT ACCEPTABLEWAGEWORKS KEPT $OF MY PRE-TAX WAGES FOR USE ON A COMMUTER CARDONCE I WAS NO LONGER WORKING FOR THE EMPLOYER - THOSE DOLLARS SHOULD HAVE REMAINED AVAILABLE TO ME AS PROMISEDINSTEAD WAGEWORKS HAS A 90-DAY MONEY EXPIRATION (FROM SEPARATION WITH ISSUING EMPLOYER) THAT THEIR OWN REPRESENTATIVES DID NOT INFORM ME OF WHEN I CALLED TO CHECK ON THE STATUSAFTER WHICH THEY KEPT MY MONEYI WANT MY $BACK (REDUCED FOR APPLICABLE TAXES) NOWTHIS IS THEFT BY TAKING - MONEY DOES NOT EXPIREDO THE RIGHT THING AND SSUE THE REFUND AND CHANGE THE POLICYMY MONEY SHOULD HAVE BEEN AVAILABLE TO ME ON THE COMMUTER CARDYOU HAVE STOLEN MY MONEY AND I WANT IT BACKTHERE IS NO REASON YOU CANNOT ISSUE REFUNDIN FACT - YOU'VE DONE IT BEFOREGIVE ME MY MONEY BACK - THIS IS CORPORATE STEALING AND I THINK YOU ARE QUITE AWARE YOUR REPUTATION IS NOT GOOD IN THIS REGARDSINCERELY, [redacted]
Complaint: [redacted] I am rejecting this response because: 1) I already called wageworks' customer service and the supervisor said besides restarting my monthly contribution from Oct 1st, there is nothing she can do 2) No sales representative has contacted me so far 3) Wagework shall take full responsibility for having mis-leading design on its web siteThe logic that since my employer purchased their service, I shall contact my employer instead of them is unreasonable From wageworks' response, I do not see any concern over the inconvenience and possible financial loss they might cause to their clientI need my $back, period Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: still playing phone tag with the representative that tried contacting meCalled back times.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wageworks' response is totally unacceptableFirst of all, I do appreciate that Wageworks responded to my Revdex.com complaint the next dayHowever, this swift response shows that they did not even brother to contact me directly to further investigate my concerns and to learn how to correct the errors they have made, which reflected in the last two points in my complaint Wageworks Executive Escalation Team suggested "to resolve any issue by contactingultimately, a member of our team." My complaint clearly shows that I've tried constantly to work with Wageworks by contacting its customer service representatives and supervisorsHowever, I've never received any communication back from Wageworks in regards to this issueAs of today, 10/19/2015, the issue still remains and the obvious errors are still uncorrected This general response does not address my situation whatsoeverA client oriented approach involving clearly defined policies/procedures, thorough investigation, responsible communication and reasonable resolution does not have to compromise customer's privacyWithout this appropriate and transparent approach, "employee participant's satisfaction" would never be achieved Final Business Response / [redacted] (4000, 9, 2015/10/22) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team
Complaint: [redacted] I am rejecting this response because: I have called customer service at Wage Works multiple times and have not been helped at all I do not understand how payment can be accepted for months for my health insurance but Wage Works will not issue a refund even though they failed to ever inform my health insurance companies that it should be reactivated so I was without coverage for months I have called them so many times but am just told to call all sorts of other people rather than them taking responsibility for failing to do their job I am a health care provider myself and never wanted to be without health insurance and I have never been so frustrated as I was when dealing with Wage Works I even asked them what they would do if I needed a life-saving medication and all they said is "The update will take about hours" and it still ended up taking weeks PLEASE look into this and hold Wage Works accountable Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: your customer service is unable to resolve the issue nor have any desire to helpThey claim there hands are tiedNothing they can about issue that not our faultEspecially since prior to issue we had call confrim it was ok to do Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It appears that you are not understanding I have contacted your customer serviceThey are not of any helpThey just tell me there hands are tiedEven though they original stated what I wanted done was not a issues I understand you are governed by laws and suchI am asking for a resolution on this matter verses a copy and paste answerI do know that by being a consumer I am allowed to ask questions and receive answer not just a typically out of the box answerSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:this is an automatic response not pertaining to my situation. I have tried working with the customer service team and they are saying there is nothing they can do about my money being at a loss. I want a refund of all the purchases, I did not receive products for. $116.50 [redacted] times three. I made a mistake previously about the correct price. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the response is a canned automated response and just states what Wageworks does and the response just tells me to call back their customer service ( for which you have to wait on hold for hours PLUS theie customer service is in non english speaking countries)Their response literally did not solve or do anything.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I have followed up with wage works more than times since 12-6-17, to no avail When I called today I was informed that the information I was provided on 9-11-17, 9-12-17, 9-13-17, 9-14-and 9-15-( my reimbursement form was received and being processed) was incorrect! I've tried to resolve this issue for almost a year now The staff continuously provides information they are combative, hostile, lackadaisical, and incompetent I have been compliant with their protocols from inception The monies Wage works is paid comes from my check My employer has no baring on the funds that are extracted from my check, therefore my employer can't reconcile this issue! I would appreciate an expeditious and viable solution Cordially, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Wageworks still has not fixed the issue Sincerely, [redacted]
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc.Tell us why here
Complaint: [redacted] I am rejecting this response because: I contacted and spoke with Wage Works customer service multiple times which are on record with this company. Several times I asked the representative to speak with another employee to get the help I needed and was told "no." Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Wageworks has reneged on a promise they made to me earlier, this is my issue Anytime anyone has a complaint like this, all they want is one thing: resolution This standardized response gets me no closer to a resolution Did you reach out to [redacted] and [redacted] ? Likely not due to the automated nature of your response I am still waiting on those to get back to me, but until they do, Wageworks continues to remain in a "they went back on their word" situation.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because this is the exact response they offered the first time and offers no resolution to the complaint and does not address my request for a letter stating my COBRA coverage expires 3/31/2017, by law, thus keeps me from obtaining medical insurance from another provider effective 4/1/ By their refusal, WageWorks is knowingly disabling me from having medical insurance and causing a lapse in my coverage.Sincerely, [redacted]
To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers We do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Tell us why here
Complaint: [redacted] I am rejecting this response because: I called twice your support center and escalated this to the manager with rather terse and unpleasant attitude That employee was outright not interested in resolving problem and informed of that I had conversation with [redacted] HR specialist prior to logging this complaint who informed me that pool of money I keep on hearing about isn't something that she is aware of and that work ways is a third party provider that has no aafiliation or business relation with the firm outside of services provided Further, she did recommended to talk to the manager at work ways which I did (see above) and thought sympathetic couldn't suggest any further actions since this was outside of the [redacted] control Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) To the point of the letter - as an "employee participant" I did call WageWorks Customer Service - first to find out the balance and terms of using the balance and I was misdirectedI was not informed of any time limits on using MY MONEYWhen I tried to use the remaining balance of MY MONEY namely $- the Transit card was denied at the point of purchase, namely MetroCard in NYC I called WageWorks Customer Service to find out why I could not use the remaining $- the Customer Service answer was totally differentThis time they told me the money "EXPIRES" after daysI requested that the balance be returned to me by check - less the taxes - WageWorks refusedI ALSO CONTACTED my former employer to tell them of this - they were issued no refund eitherI want my WAGES returned to me less any appropriate taxesMoney does not and should not "EXPIRE" Please send me my money or a $Transit Card Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2016/01/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Final Consumer Response / [redacted] (4200, 11, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) THIS IS NOT ACCEPTABLEWAGEWORKS KEPT $OF MY PRE-TAX WAGES FOR USE ON A COMMUTER CARDONCE I WAS NO LONGER WORKING FOR THE EMPLOYER - THOSE DOLLARS SHOULD HAVE REMAINED AVAILABLE TO ME AS PROMISEDINSTEAD WAGEWORKS HAS A 90-DAY MONEY EXPIRATION (FROM SEPARATION WITH ISSUING EMPLOYER) THAT THEIR OWN REPRESENTATIVES DID NOT INFORM ME OF WHEN I CALLED TO CHECK ON THE STATUSAFTER WHICH THEY KEPT MY MONEYI WANT MY $BACK (REDUCED FOR APPLICABLE TAXES) NOWTHIS IS THEFT BY TAKING - MONEY DOES NOT EXPIREDO THE RIGHT THING AND SSUE THE REFUND AND CHANGE THE POLICYMY MONEY SHOULD HAVE BEEN AVAILABLE TO ME ON THE COMMUTER CARDYOU HAVE STOLEN MY MONEY AND I WANT IT BACKTHERE IS NO REASON YOU CANNOT ISSUE REFUNDIN FACT - YOU'VE DONE IT BEFOREGIVE ME MY MONEY BACK - THIS IS CORPORATE STEALING AND I THINK YOU ARE QUITE AWARE YOUR REPUTATION IS NOT GOOD IN THIS REGARDSINCERELY, [redacted]
Complaint: [redacted] I am rejecting this response because: 1) I already called wageworks' customer service and the supervisor said besides restarting my monthly contribution from Oct 1st, there is nothing she can do 2) No sales representative has contacted me so far 3) Wagework shall take full responsibility for having mis-leading design on its web siteThe logic that since my employer purchased their service, I shall contact my employer instead of them is unreasonable From wageworks' response, I do not see any concern over the inconvenience and possible financial loss they might cause to their clientI need my $back, period Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: still playing phone tag with the representative that tried contacting meCalled back times.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wageworks' response is totally unacceptableFirst of all, I do appreciate that Wageworks responded to my Revdex.com complaint the next dayHowever, this swift response shows that they did not even brother to contact me directly to further investigate my concerns and to learn how to correct the errors they have made, which reflected in the last two points in my complaint Wageworks Executive Escalation Team suggested "to resolve any issue by contactingultimately, a member of our team." My complaint clearly shows that I've tried constantly to work with Wageworks by contacting its customer service representatives and supervisorsHowever, I've never received any communication back from Wageworks in regards to this issueAs of today, 10/19/2015, the issue still remains and the obvious errors are still uncorrected This general response does not address my situation whatsoeverA client oriented approach involving clearly defined policies/procedures, thorough investigation, responsible communication and reasonable resolution does not have to compromise customer's privacyWithout this appropriate and transparent approach, "employee participant's satisfaction" would never be achieved Final Business Response / [redacted] (4000, 9, 2015/10/22) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team
Complaint: [redacted] I am rejecting this response because: I have called customer service at Wage Works multiple times and have not been helped at all I do not understand how payment can be accepted for months for my health insurance but Wage Works will not issue a refund even though they failed to ever inform my health insurance companies that it should be reactivated so I was without coverage for months I have called them so many times but am just told to call all sorts of other people rather than them taking responsibility for failing to do their job I am a health care provider myself and never wanted to be without health insurance and I have never been so frustrated as I was when dealing with Wage Works I even asked them what they would do if I needed a life-saving medication and all they said is "The update will take about hours" and it still ended up taking weeks PLEASE look into this and hold Wage Works accountable Sincerely, [redacted] ***