Vivint Smart Home Security

Complaint: ***
I am rejecting this response because: you fail to supply monatery values to your equipment in your correspondence
Sincerely,
*** ***

Complaint: ***I have not received proof of my contract per email, and I will be following up with why they sent me a confidential contract of another one of their clients contractsThe salesman lied to me to cancel within a year, and I do not appreciate vivint not honoring the statement, and having their salesman lie.
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because I in fact have accepted assistance over the phone as well as in personThe first time I took of work to meet the technician they were a no call no showActually the technician that did come out to my home was very helpful and understanding of why I was very upsetCurrently my home has no securityThe alarm does not sound in any form when any of my doors are open or broken intoVivnit has since disabled this function so that it would not appear to not be workingIt does not alarm in any weather issues because they could not narrow that system to my areaMy doorbell camera also does not work so I cannot see who is at my door prior to answering itAll of these things are products that I pay forWhen asking both the representatives on the phone and in person they stated that they only function that I currently have is if a window breaksI have also asked what would happen if someone broke into my home and rapped my year old daughter what would happen and I am told they would consider reimbursing me for that months payment I have repetitively contacted Vivint and I continue to get the same answer that in order to make the equipment work appropriately I must purchase additional equipmentBoth over the phone and in-person the representatives have told me that the Vivint equipment is not adequate for securing my home and I must purchase new equipment in order to make it work appropriatelyVivint vows that they will make me, my home, and my family feel more secureAt this time neither me, my home, nor my family are being secured by the Vivint system because the equipment that I have is not functioning appropriately in order to secure my home.“My dad told me that if I was going to run a company, I had to provide the best service I possibly could for my customers.”-Todd Pedersen, CEO“My dad told me that if I was going to run a company, I had to provide the best service I possibly could for my customers.”-Todd Pedersen, CEO
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they had a tech show up who new what he was doing and got my service working for nowHe was a great tech that new what he was doingSo I decided to give them one more shot since it was a minor fix and nothing physical wrong with merchandiseI would still like to be compensated for the month with no or camera or door bell service but was still charged
Sincerely,
*** ***

Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: Josephine R*** Vivint Account #: *** Date of Agreement: June 13, To Whom It May Concern: I have reviewed the information provided by
MsJosephine R*** and appreciate the opportunity to respond. A representative from Vivint has recently contacted MsR*** in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to MsR***’s satisfaction.Should you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: *** *** attention Department - LegalSincerely, Nathan *W***

Complaint: ***
I am rejecting this response because:We appreciate the response from Vivint to refund $and
do find their offer acceptable except we haven’t received the check and the
online account payment activity still shows a balance of $We attached a
photo.
On the online account payment activity you can see Vivint
placed a credit payment of $on 1/12/However, it also still shows
on the date this all began 9/18/a payment of $and a balance beside
it of $with an orange link beside it to make a paymentOur concern is
someone reviewing our account will still see this as an outstanding balanceWe
wonder if Vivint can clear this off the online account page.
For now the e-mails have stopped for collection, the display
on our panel has stopped giving messages of disconnect is imminent, and we
received January’s bill yesterday for a payment of $All these are
satisfactory.
If the online account payment activity doesn’t show an
outstanding balance and we receive the refund check we would feel better about
closing this caseToday’s mail has ran and we have not received a check, yet
Sincerely,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Laura M***

Complaint: ***
I am rejecting this response because: the company is failing to leave out all the attempts and constant run arounds from the customer sevice number I also have a name who I spoke to that I can get for you reguarding me trying to send one of the glass breaks back to cover this fee of that they continue to mention look at were I was indeed paying my bill of while waiting on this label to send back the glass break that was never shipped I know I called them plus times about this same issuse and what happened I was sent to collections for this item that I have continued to try to send back I even at one point asked if they could send one of there vivint techs out to pick it up and they said if they did I would have to pay $how is that fair I'm willing to finish out the loan term that I have I'm not resigning a new agreement but I will not pay for an item I've been trying to give them back they can come and get it and take that charge off get there phone records this will prove that what I am saying is true!!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as it does not interfere with my credit.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would appreciate their representative calling me to schedule a pick up, at my home, for the items.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this timeShould the equipment stop working again I will open new claim.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: within the company's response, it referenced a "Ms/Mrs***" and "Ms./Mrs***" was satiisfied with the resolution So it appears the company did not reference the correct person or persons account as my last name is not ***. There was no resolution proposed to me, *** *** and I am still seeking termination of the contract due to the company's negligence to uphold it's agreed upon terms
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received a call from the company and a resolution to the issues has been verbally agreed uponI am still waiting for email conformation of the aforementioned resolutionOnce I have email confirmation I will be fully satisfied with the outcome.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Vivint refused to pay for the labor associated with painting the walls damagedThere isn't ''one'' markThere were numerous marks and the representatives did not want to pay to have it painted. Prior to the Vivint technician entering my home, my walls were painted in a custom paint color and free of any blemishesThe paint company no longer makes the pain with the same additives that the home was initially painted inIn order to cover the damage on the many walls (different walls were involved)that were destroyed by Vivint, I need large amounts of paint coverage to make it somewhat blend In addition to the walls the technician destroyed a custom sofa chair from Pottery Barn that is fabric and difficult to clean because that furniture is snow whiteI am not willing to have any chemicals put on it for fear of destroying it further than Vivint already did when they entered my home and refused to clean their hands and feet. I will have to speak to Pottery Barn in order to receive advisement on how to proceed with this fiasco Vivint created.
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I will need a letter stating I no longer have contractual obligations with this company....including any present or future payments dueThe company had issued me a free month of service in which I agreed to but was not satisfactory to the conditions in which I have dealt withWaiting for your responseThank you.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
April S***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Neil ***

Complaint: ***
I am rejecting this response because:MrW*** has omitted the following facts from our case:I called Vivint on three separate occasions in July I had two appointments scheduled with them prior to the July 26th appointment in which the system was “fixed”Vivint failed to show up to both appointmentsWhen I called to inquire about the first missed appointment, I was told by vicint’s own customer service rep that they only show up to “about half” of their scheduled repair appointments because the system automatically cancels the appointment requests and there is nothing they can doIt was at this time I first asked to be released from our contract, as this was clearly unsatisfactoryI was informed I could not be released from my contract, and a second appointment was madeThis appointment was also no showed by vivintIt was after my second call that someone finally showed up, used old sensors to repair the system, and a matter of days later the sensor fell off. Vicint’s records should indicate we needed to bypass our back door in order to set our alarm for all of August through the beginning of JanuaryWe did not call again because after two missed appointments and vivint’s Own technition informing us of their failed track record to show up, we simply couldn’t afford to waste any more days at home waiting for missed appointments. The same thing happened in januaryVivint failed to show up to two prior appointments before finally showing up on January 19thAgain, it was vivints own employee who admitted the sensors placed by the previous technition were faulty and never should have been left that way. I have had had numerous phone calls with vivint explaining the series of missed appointments, and one of their customer account managers went as far as to call me a liarThey have somehow managed to falsify their records to completely erase the instances of missed appointments. I understand mrW*** is likely working off these falsified or incomplete records, but the truth is vivint didn’t show up to a total of four scheduled service appointments between July and January, and the July service appointment left our system unsecured days after the visit. Furthermore, I was informed by a vivint customer account manager (the same one who called me a liar) that vivints failure to secure our home is not a violation of their contractI requested a copy of this contract twice and never received it (once in July and once again in January)I suspect the contract contains entrapment clauses that hold customers accountable for unreasonable lengths of time and require vivint to maintain zero accountability for service rendered
Sincerely,
*** ***