Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told by Zack B*** badge#*** once my system will be uninstalled on 8/3/he will submit my account for cancellation and he will send me a formal letter of cancellation with Vivint's letterheadI wont be penalized for cancellation and have no further obligation to VivintUntil Vivint comes out to uninstall their system and I rec cancellation notice on hand I won't be fully satisfiedWe will have to see next week if they keep their word
Sincerely,
Mr.Z**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSomeone just contacted me via email, I have reviewed all information and find it satisfactory
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: only because I have asked for their response in writing that I have no further obligations to Vivint and will not be billed for any further amountsThank your for your help.
Sincerely,
*** ***

December 14, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement:
May 10, To Whom It May Concern: I have reviewed the information provided by Mr*** and appreciate the opportunity to respond. In his complaint, Mr*** states that the term of his contract ended on November 25, 2016, and that he made his final payment and requested cancellation but that Vivint advised him he extended his contract term and would not cancel his Agreement Mr*** does not recall renewing his Agreement term, and he desires cancellation of his Agreement without penalty At this time, to assist Mr*** Vivint will reduce his monthly services fee by 50% for the remainder of the Agreement term This will also reduce the total buyout amount by 50%, should Mr*** wish to pay off and cancel his Agreement.Vivint’s records indicate that Mrand Ms*** signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of their Vivint system, representing that they agreed to an initial term of sixty (60) months and a monthly services fee of $68.99, plus applicable taxes, during that termOn February 3, 2015, Mr*** deferred his payments for three (3) months due to financial difficulties, and those months were added to the end of his initial term The end date of Mr***’s Agreement term is August 25, 2018. Cancellation of Mr***’s Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution Should Mr*** wish to pay off the remainder of his Agreement at the reduced rate, he may contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

Complaint: ***
I am rejecting this response because:You are failing to speak to my paperwork I provided regarding the original letter of my finished contract date of April you state that my contract ends in October and I have an email that your system says it is April In this way, I find I have lost complete respect for your business practices and am led to belive that you operate as a business attempting to abuse your power over your clients in an effort to squeeze more money out of them I agree that the system, I suppose, should have been tested regularly and reports sent, but I urge you to clean up your act regarding that as well as the avaerage working professional has no time to ensure they’re security system is working properly on a monthly basis...it should just work, and the company should be responsible for knowing when it does not I accept termination of my account immediately without penalty but I suggest you do the hard work of instilling more solid morals and values in your business practices.please answer to me where you get the October end date fromDid you review the photos of my contract end date from my original paperwork? If this must go to civil court regarding your business practices in falsifying documentation in your system then I will
Sincerely,
*** ***

July 29, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date
of Agreement: July 12, To Whom It May Concern: I have reviewed the information provided by Mr*** and appreciate the opportunity to respond. In his complaint, Mr*** states that he recently had to move into a retirement facility due to medical reasonsHe attempted to cancel his account with Vivint, but they will not allow him to do soMr*** desires the cancellation of the account without penalty. A representative from Vivint has recently attempted to contact Mr*** in an effort to resolve these concerns At this time, Vivint has requested documentation from Mr*** confirming his move into this facilityMr*** has been provided with the representative’s contact information, and once the document has been received Vivint will review the account for possible cancellation. Vivint’s records indicate Mr*** signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of sixty (60) months He also represented that he would pay a monthly monitoring fee of $each month, plus applicable taxes, during that term Despite the above information, in resolution to this matter, if Mr*** is able to provide the proper documentation, Vivint’s representative will assist Mr*** toward an amicable resolutionHe may also contact Vivint’s representative if he has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-#### attention Department - LegalSincerely, Nathan *W*** Chief Compliance Officer

Complaint: ***
I am rejecting this response because:1) I have not received documentation that the account is closed.2) The company had the wrong phone numbers on file for months and it would have been impossible for any member of my family to get monitoring alerts or phone calls (e.g., when doors were opened with the alarm system on) as they would have been sent to old phone numbers.3) The video camers have indeed not worked for months
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
For the record, I did not learn that the holes were not needed. Had the technician installed the original system that was discussed then the holes would have been utilized. That was the only comment that I wanted to add.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have an email from the Revdex.com in which they informed me that Vivint had not responded to my complaint furthermore I never received any information from Vivint concerning the payment they supposedly put back in my accountI still have the fax I sent and what was blacked out was personal information that the company representative told me to black out but there was clearly an arrow pointing to the payment that was taken out of our account in January of Vivint has never resolved or tried to resolve this issue with me or my spouseHow could I miss a payment that was set up for auto paymentVivint has never taken any responsibility in this matterThey caused the problem and refuse to fix itI will only accept the terms I put in my initial complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I would like a letter from Vivint indicating I have a $balance mailed to my home address on their letterhead or emailed to meI would also like them to remove me from their outside collections department
Sincerely,
*** *** *** ***
*** *** ** ***

December 13, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement: August 11, To Whom It May Concern: I have reviewed the information
provided by Ms*** and appreciate the opportunity to respond. In her complaint, Ms*** states that she did not sign up for Vivint service but has been informed she is within a contract with VivintMs*** requests that any contract under her name be cancelled with no penalty. Vivint’s records indicate that an Agreement was signed between Vivint and a Ms*** *** on August 11, This Agreement contains a signature which is purported to belong to Ms***Vivint requests that Ms*** provide a copy of her Driver’s License to verify that she did not in fact sign the Agreement in question.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I would accept this offer but I called and Vivit never
made this offer or at least not to meI have now at this time a printout from
my company’s time clock showing I was at work at the time this whole thing
happened, I have copies of all my driver
license going back to the 90’sI can provide a signed copy of my tax returnI
have what ever they need accept there cooperation
Complaint: ***
I am rejecting this response because:
Sincerely,
Douglas F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'd like to hear that recording because I know it doesn't say I would have agreed to another monthsHowever losing a long time customer isn't that important these days.Not worth the hassle
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am aware that I signed the System Purchase & Services Agreement on 4/13/17, however, in this agreement it allows for cancellation with no penalty if cancelled within business days I called Vivint about the price discrepancy the next day on 4/14/and expressed my desire to cancel, so this falls within the grace period to cancel I was told several times by different representatives that this recorded phone call would be pulled, and if in fact I did request to cancel, that this request would be honored I have since followed up several times via email and phone calls, and each time have been told that the representative would follow up with the matter and return my phone call once they had heard the recording. If Vivint had followed up to my initial phone call and request to cancel on 4/14/17, I would not be in this position nowIt is unfair business practice to continually tell a customer that you will get back to them on a matter just to extend their complaint past the grace period to cancel services I would like to also highlight that I have contracts with Vivint and have no complaints with the initial contract and have referred the services to friends and family I am only requesting to cancel the second contract as I requested to do so within the 3-day grace period.
Sincerely,
*** ***

I would like a discount on my bill or a credit issued towards my equipment because this is not fair that I took a day off from work and they never showed

Complaint: ***
I am rejecting this response because:
In the response from the business they state:"On December 19, 2014, Ms*** contacted Vivint to inquire about what the minimum payment would be to keep the account from being turned over to collectionsThe representative informed Ms*** that the amount that she needed to pay $166.66; however, Ms*** paid a partial amountVivint’s records indicate that Ms*** did not call back to pay the remainder of the amount.As such, the account was cancelled for non-payment on January 30, 2015, and was sold to an outside collections agency."I do not understand why the amount that is now owed is over $If I paid a partial amount on December 19, 2014, what amount did I pay and what amount was remaining? Shouldn't the amount that the collection agency is requesting simply be the remaining portion after what ever partial payment was made? Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi *** ***They call me and tell me they will fix The problem they send me a letter to say I don’t have to paid For the contract Thank you They tell me they will send the same letter to you *** case number
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***