Vivint Smart Home Security

May 4, 2016
Revdex.com of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: [redacted]
Complainant: [redacted]
Vivint Account #: [redacted]
Date of Agreement: August 6, 2015


To Whom It May Concern:
I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.
A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If she has any additional concerns she may contact Vivint’s representative directly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Nathan *. W[redacted]

June 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 29, 2010...

          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he requested cancellation of his account in August 2016, and that Vivint has continued to bill him for service and has now sent his account to collections. Mr. [redacted] desires cancellation of his Agreement with Vivint and removal of his account from collections. At this time, Vivint agrees to remove Mr. [redacted]’s account from collections and cancel his System Purchase and Services Agreement (“Agreement”). Vivint’s records show that Mr. [redacted] signed an Agreement on May 29, 2010, in which he agreed that service would continue year to year after the initial term of forty-two (42) months, unless cancelled in writing no later than 30 days before the next renewal term (Vivint Purchase and Services Agreement, Section 2.4).  Mr. [redacted] contacted Vivint on July 6, 2016 to ask about cancelling his account, and Vivint advised him of the required written notice.  However, Vivint never received a written notice of cancellation from Mr. [redacted].  As such, his account remained active and was transferred to an outside collections agency after 120 days of non-payment.Despite this information, Vivint agrees to the above resolution.  Mr. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 2, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 30,...

2010        Date of Addendum: October 15, 2013 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has been a customer of Vivint for 4-6 years and has requested cancellation of her service but continues to receive calls from Vivint. Ms. [redacted] desires cancellation of her Agreement and for Vivint to stop calling her.At this time, Vivint will cancel Ms. [redacted]’s Agreement without penalty, effective immediately.Vivint’s records show that on July 30, 2010, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement would have lapsed on January 30, 2014.  However, Vivint spoke with Ms. [redacted] regarding her alarm service on October 15, 2013.  Ms. [redacted] represented that she was interested in extending the term of her Agreement in exchange for additional window sensors at no cost and keeping her low monthly service fee.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Ms. [redacted] sent Vivint a written notice of cancellation on July 26, 2016; however, she was still in the extended term of her Agreement and as such cancellation was not warranted.  Despite the fact that the extended term ends in April 2017, Vivint agrees to the above resolution.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]   Complainant: Whoever Vivint Vivint Account #: N/A Date of Agreement: N/A           To Whom It May Concern:I have reviewed the...

information provided by the customer and appreciate the opportunity to respond. In the complaint, the customer states they requested the cancellation of their account, but Vivint continues to charge them. The customer desires a credit for the inconvenience Unfortunately, I am unable to find the Vivint account in question with the information given by customer.  I would advise the customer to respond with the address of the premise where the alarm system is, or the name of the account holder, so that I may further review the situation.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 9, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 30, 2017                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that he has experienced difficulty with the system. Mr. [redacted] further explains that it was not disclosed to him that he would need internet for the system to fully function. Mr. [redacted] requests that Vivint cancel his account.   At this time, cancellation without penalty is not warranted.      Under section 12 of the System Purchase and Service Agreement, it states:   Some device features may require an internet connection and/ or smart phone technology and any charges for same will be your sole expense and responsibility.   Therefore, it was explicitly disclosed to Mr. [redacted] that he would be required to provide internet connection if he obtained any equipment that required a connection.   In regards to the difficulty that Mr. [redacted] explains in his complaint, in August of 2016, Mr. [redacted] contacted Vivint because he was unable to see clips from his doorbell camera. In response to Mr. [redacted]’s concerns, Vivint sent a technician to his home. Vivint did not receive any further communication from Mr. [redacted] regarding any technical issues with his system.   Nearly one year later, on May 31, 2017, Mr. [redacted] contacted Vivint in an effort to cancel his account because he does not want to pay for the system and because he does not use the system very often. In response to Mr. [redacted]’s concerns, Vivint offered him the takeover option and also to send out a technician to inspect his system. Mr. [redacted] declined these offers.   Vivint’s records also indicate that prior to the installation of any equipment, Mr. [redacted] signed a System Purchase and Services Agreement.  Every customer must sign this document, and if a customer does not, Vivint will not install any equipment in the customer’s home.  The purpose of the Agreement is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions. Our records show that Mr. [redacted] signed the Agreement on May 30, 2016.   Upon signing the Agreement, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $80.99 each month during that term. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     Should Mr. [redacted] wish to cancel his agreement prematurely, his payoff amount would be $3,806.53; however, in an effort to assist Mr. [redacted], Vivint is willing to reduce his payoff amount by 25%, bringing the total payoff amount to $2,854.89.   If Mr. [redacted] would like to take advantage of this offer, he may contact [email protected].   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

January 18, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: June 2, 2012           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he has had equipment complications and that his cameras have not been working for six months. Mr. [redacted] further alleges that Vivint Inc. (“Vivint”) will not allow him to cancel his auto-billing. Mr. [redacted] desires a refund of all monies paid to Vivint for the last six months of service and cancellation of his agreement without penalty. After further review, Vivint’s records show that Mr. [redacted]’s System Purchase and Services Agreement (“Agreement”) with Vivint has been cancelled and he has no further contractual obligation to Vivint. Vivint’s records show that Mr. [redacted]’s equipment has been monitored and therefore is not warranted for a refund.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 15, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 26, 2012            Date of Addendum: January 27,...

2016 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he attempted to cancel his account, but was informed he was still under an Agreement. Mr. [redacted] does not recall extending his Agreement with Vivint.  He desires cancellation of his agreement without penalty. A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve these concerns. At this time, Vivint is willing to waive the extension of Mr. [redacted]’s Agreement and cancel his account.  Vivint’s records show that on May 26, 2012, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. Vivint spoke with Mr. [redacted] regarding his alarm service on January 27, 2016. Mr. [redacted] represented that he was interested in extending the term of his agreement in exchange for a lower monthly rate.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Mr. [redacted] agreed. Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement thirty -six months from today. No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the above information, in resolution to this matter, Mr. [redacted] has no further obligation to Vivint. He may contact Vivint’s representative if he has any further questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 15, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 24, 2014           To Whom It May Concern:I...

have reviewed the information provided by Mr. and Ms. [redacted] and appreciate the opportunity to respond. After further review, Vivint’s records show that Mr. and Ms. [redacted]’s agreement with Vivint has been cancelled and they have no further contractual obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 28, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 22, 2015           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he sold is home in April of 2017. Mr. [redacted] further states that he has continued to be billed by Vivint despite the new homeowner taking over the remainder of his Vivint account. Mr. [redacted] desires a refund of all monies paid to Vivint after his Vivint account was taken over by the new homeowner and cancellation of his agreement without penalty. After further review, Vivint’s records show that Mr. [redacted]’s agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint.  Vivint’s records indicate that a refund in the amount of $129.58 is being sent back to the checking account on file, to refund the monies paid to Vivint by Mr. [redacted].  Mr. [redacted]’s account is cancelled, and he has no further obligation to Vivint.  I apologize for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 22, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]            To Whom It May Concern: I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’ complaint she explains that hey decided not to have the system installed and had not received their refund. A representative from Vivint has recently attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’ satisfaction. A refund of $223.69 was issued to Ms. [redacted] on December 13, 2016. Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 10, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]      Vivint Account #: [redacted] Date of Agreement: April 20, 2015           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that he received relocation orders from the Department of State instructing him to move out side of the United States but Vivint has refused to cancel his System Purchase and Services Agreement (“Agreement”). Mr. [redacted] desires his Agreement cancelled without penalty. Vivint agrees to waive the $99 move fee and install a new alarm system in his new home. Should Mr. [redacted] desire to take advantage of this offer he may contact Vivint’s Move department at 1 800.216.5232. In a further effort to assist Mr. [redacted], Vivint agrees to waive any past due balance that has accumulated on his account. Vivint’s records indicate that Mr. [redacted] entered into his Agreement on April 20, 2015. By signing his Agreement Mr. [redacted] agreed to pay a service fee of $64.99 plus any applicable taxes each month during a term length of sixty (60) months. Vivint will cancel an Agreement for relocation orders if the customer is relocated to an area that is not serviceable by Vivint or has moved onto a military base that does not allow a security system to be installed. Vivint has reviewed Mr. [redacted]’s relocation orders and it was determined that Mr. [redacted] has moved into an area that is serviceable by Vivint. As such, cancellation without penalty is not warranted. Nevertheless, Vivint agrees to the above resolution.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 12, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] [redacted] Vivint Account #: [redacted] Date of Agreement: July 26, 2016          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A Vivint representative recently attempted to contact Ms. [redacted] via email in an effort to resolve her concerns.In his complaint, Ms. [redacted] explains that she was never told that she would not have to pay the $99.00 activation fee. Ms. [redacted] also states that she was not told that the contract length was for forty-two (42) months. Ms. [redacted] requests a refund of all monies paid to Vivint and cancelation of the contract.Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a recorded telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on July 26, 2016.During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay an activation fee of $99.00 and a monthly monitoring fee of $44.99 plus any applicable taxes each month during that term. Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood his commitments to Vivint as outlined in the Agreement. Because of these facts refunding the monies paid is not warranted. In an effort to assist Ms. [redacted], Vivint has put a $99 credit on Ms. [redacted]’s account to go toward her monthly payments to cover the activation fee. If Ms. [redacted] has any questions or concerns she can contact the representative who reached out to her directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 30, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: August 20, 2015         To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] alleges that she has not yet received her permit information. Ms. [redacted] desires Vivint’s permit department to contact her. Vivint’s records indicate that Ms. [redacted] is in contact with Vivint’s Permits department. A representative from the Permits department is currently pending information from Ms. [redacted]’s local fire department to proceed further. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

October 6, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: May 15, 2007           To Whom It May Concern: I have reviewed the response provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s response she explains that she is unhappy with the resolution.Vivint maintains its stance that because we have the contract on file and Vivint was providing services that a refund of for payments from the past ten years is not warranted. Ms. [redacted] may contact the Vivint representative who previously reached out to her directly if she has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 26, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: N/A Date of Agreement: N/A       To Whom It May Concern:I have reviewed the information provided by...

Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he has had did not agree for Vivint to run his credit. Mr. [redacted] desires for Vivint to remove its credit inquiry for his credit report. Vivint has contacted the Credit Bureaus in order to remove the inquiry from Mr. [redacted] credit report. Vivint cannot guarantee the credit inquiry will be removed from Mr. [redacted]’s report by November 1, 2015. Vivint apologizes for any inconveniences this may have cause Mr. [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

June 28, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]   Date of Agreement: October 14, 2015           To Whom It May Concern: I have reviewed the rebuttal from Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s rebuttal he explains that he has not been contacted by a Vivint representative and that the camera only works when someone is standing in front of it. Mr. [redacted] still requests help in finding a resolution.Vivint’s records show that a Vivint representative emailed Mr. [redacted] on June 23, 2017 in response to his Revdex.com complaint. The camera’s sensitivity settings can be changed on the main security panel. If Mr. [redacted] would like help setting the cameras sensitivity he may contact Vivint’s Customer Care Department.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 10, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Mike [redacted] Vivint Account #: [redacted] Date of Agreement: May 01, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me based on my conversation with Madison an account manager from Vivint.  The conversation with Madison yesterday was very satisfactory based on the process to finalize the cancellation.   I am however concerned because I've had similar discussions with Vivint and they didn't follow through.  I'll be fully satisfied when the process is completed in early January based on Madison's promise.1. Madison promised to send me cancellation confirmation -- Completed.2. Madison promised to schedule an appointment for pickup of equipment -- Appointment schedule confirmed and technician to pick up equipment Friday 12-18-15 @ 8pm - 9pm.3. Madison promised to fully refund all the money taking out of my account in 7 - 10 business days -- Expected completion is early January because of holidays.
Sincerely,
[redacted]

January 26, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 10, 2013...

          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she is at the end of the initial term of her Agreement, her camera stopped working and she requested a new one, but Vivint would not send her one as she was going to cancel her service anyway.  Vivint’s records show that 2 cameras were sent to Ms. [redacted] on January 21, 2017, to replace the defective ones.  At this time, Ms. [redacted]’s Agreement has been cancelled as she provided a notice of cancellation on January 6, 2017 and has completed the initial term of her Agreement. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: I will take the 5 extra point and the install fee waved. I want a smoke/carbon detector installed and a glass break. It needs to be on any Friday or Saturday starting next week. I am going to purchase the rest of the item and install so I feel safe for my wife. I also want the legal department to come up with some training for the moves department on what all you get if you take nothing. And the sales department if you move within a year you have to temove everything and take it with you. This has been the biggest problem for. The word go getting lied to from a customer service company.
Sincerely,
[redacted]