Villas Executive Florida

This property manager is an absolute sham! Two days before we were to leave for our vacation, Lynn from executive villas called me to let me know our townhome in Champions Gate would not be available due to a RAT infestation, and they had no other units available for our dates. Thank god the people at *** found us another place. Executive Villas assured us they would refund our money in full, however they only refunded about 2/3's of it, still owing us hundreds of dollars. Dozens of emails and phone calls later still no return of my money. All you get is the runaround. I honestly believe they are swindlers, hoping I would not notice I was only partially refunded, and now that I will give up. But I will not. They have essentially stolen my money and I will not give up until I am made whole again!

Pretty in pictures and on a superficial level, but steer clear of this place!
I should have seen all the "red flags" when it took me at least 6 emails to get the confirmation that the pool would be heated. It took more to get the front door code....which is a basic request! How do I get into the house once I get there late at night? They kept sending me an arrival instruction sheet that was blank! None of the codes were typed in!
We got to the villa around 11pm, exhausted from a day of travel. There are 5 of us in all. The kids wanted 2 swim, we all were hungry and tired.
The pool was freezing! No pool heat like I was promised or paid for! The kitchen was crawling with roaches! The kids were panicking when they saw how many bugs. I didnt want to unload the groceries! After all, where do you put them where they won't be consumed by bugs? The pots and pans were put away filthy. Obviously not washed before they were put awsy. There was no way we could stay here....even for a night! The house was 83 degrees when we walked in. No one could get the wifi to work. Just a laundry list of failures!
The emergency number gave us the man from maintenance who told us to call after 9. I asked him where was my family supposed to
sleep....we have a baby with us! He basically told me that none of my issues were his concern, nor could any be fixed until morning. I requested that he contact the manager and get us into a different villa and he told me that he had no way to contact management....which I dont believe. If this place was burning down (which would be an improvement) they would find a way to contact management. Eventually the conversation got heated and I was told to "***"! Seriously?
Quite professional.
I could hear someone in the background telling the guy to hang up on me.
We traveled far for a short 5 day vacation (2 that are travel days) to visit family that we havent seen in years and introduce them to the baby, and we rented a filthy, bug infested, hot house with a freezing pool. I spent thousands on this vacation and we were verbally abused and stranded with no option of alternate accommodations.
A money pit!
Stay clear!
No one can be reached....ever! (Once they have your money)

Sleeping with bugs was not our ideal vacation, it was little bugs and roaches. My mother has health issues and she planned the trip before her symptoms got worst. We paid $1687.00 a week, plus $150.00 for pool heat = $1837.00. We had so many problems with this house. When we first got there the refrigerator whole handle was broke and the filter hasn't been changed in 99 days. The projector screen showed a big burnt mark in it, so it was hard to watch a movie. We didn't spend anytime in there and that was the main reason we got this house. No pool light so we couldn't swim at night. Knobs falling off the tissue rack. There were missing blinds in the living room leading out to the pool. The thermostat was broken so it was freezing upstairs.
We asked can we move to another house they responded with there wasn't another house to put us in. Even though we went on the website and showed plenty of homes. They only fixed the thermostat, knobs, refrigerator. The theater room, pool light never got fixed. The bug problem couldn't be fixed because we had 2 kids there with severe asthma. Which is the reason we asked to move to another home. Ken the manager was nice until the last day. When we were leaving out, he was a different person mean and aggressive and wouldn't give us his last name. We trust him. They compensated the pool heat and gave us a late check out. This is not a very good compensation. The pool heat was separate from the bill and a late check out is what hotels do all the time. We paid almost $1700.00 and they made us live with bugs. Bugs!!!!!!!!!!!

The company will not return my deposit as per the contract. I cancelled within the allotted time and now no one will return my calls.
I rented property on 9/6/2019; ID; Reservation ID for October 17-24, 2020. I cancelled the property on 1/6/2020 due to not enough space for our family. I spoke with a Lorena, who was in charge of issuing refunds on 1/6/20 and she was supposed to issue the check to me no later than 1/10/20. I have to date, 1/21/20, not recived the check. Also, I have called multiple times to discuss this issue with Exec.Villa's and no one answers the phone. I have left multiple messages with no return calls or emails. I am owed $179.65 by Executive Villas Florida. Per their Cancellation Policy; I am allowed a 100% refund if cancelled before 9/17/2020.

All you get is the Run Around..No Ethics: We reserved 7/5/2018 Also with VRBO Mr.A.B. for 11/24/19-11-29-19. On 8/5/18 was told prop. was no longer available but we would be moved down the street to an exact duplicate prop, 10 bdrms/8 baths. On 6/12/19 I sent another pymnt. and the confirmation came from Executive Villas w/ a different prop. I called Mr A.B. and he told me I now had to deal w/Executive Villas and hung up. I sent another pymnt. on 9/5/19 and again the prop. had changed. After numerous calls to find out exactly what was going on, I reached a lady R. who said they were intending to contact me about the change. 2 days later 9/7/19 I made my final paymnt. and GUESS WHAT!!!! another change in Prop. After numerous calls and disconnects I asked for a manager and spoke w/ L. who assured me that this was a new community and we would love it even though they down sized us to a 9bdrm/5 bath with no change in price. on 11/15/19 I called and paid for the pool heat. Now the rest of the Story: On Arrival, NO POOL HEAT, None of the TV's had the Cable hooked up, the Jets in the hot tub and lights in the pool were not hooked up. The TACK strips for transition between carpet and tile were not fastened down properly and 4 of my grandchildren cut their feet on them. My oldest son spent 2 hours trying to fix carpets to avoid any more injuries. The front door was mis-alligned with a 1 inch gap and would not lock properly. The office was closed. Monday morn. we woke to an ant infestation and the breaker for the microwave kept popping so we had to purchase an extention cord to use it. 17 calls and numerous e-mails I spoke with R. who said she was sending an order ASAP and someone would contact us that day. Well, no one came or contacted us. That evening we spoke with a realtor who was working on the house next to ours and explained the situation to her. She said those houses were flooded by the Hurricane in Aug. and should have never been rented. We actually found a repair list in a kitchen drawer with many of our concerns, that had never been fixed to our arrival on 11/24/19. On Tues. 11/26/19 after 18 calls I spoke with Lorenna again the manager and she said she woud send someone out immediately.
Well at 5 pm that night, a man came out who said he could only treat the ant problem. No one ever contacted us on Wed. and Thursday was Thanksgiving day. We left at 5 am Friday morn. We arrived home on Sat. and after numerous calls again I spoke with manager who said she was starting a case for compensation for what was not fixed during our stay, She asked me to send an e-mail w/all of our issues, so I Did on 12/2/19. I caleed numerous times between 12/7 &12/9 w/ lots of disconnects when I gave them my name and asked for the Manager. I sent 2 more e-mails on 12/15 & 12/22 asking for an update. NO RESPONSE. Again numerous calls & disconnects on 12/27 & 28, I sent one final e-mail on 12/29/19 asking for an update to be resolved in a civil manner. On 12/30/19 I received this E-Mail from Lorenna: " I hope you had an amazing
holiday. After looking into the notes and reading your e-mail, we have decided to offer you $150.00 for the inconveniences. We found this to be a fair offer." REALLY!!!! Again 8 more disconnects.
Please people, save yourself the heartache and book with someone else. This company only cares about booking their properties, NOT about your Vacation enjoyment!!!!!

Our family just recently ( Christmas 2019) stayed at the Championsgate in one of Executive Villas Florida property . We were very absolutely pleased with the villa and service it was very clean and well presented and look forward to is using you again in the future .

Complete lack of customer service ruined our Christmas vacation
Our family was excited to spend Christmas week together in Florida, and we booked a home (nearly $3,000 for the week) that appeared spacious, clean and well appointed. We didn't get what we paid for. The property management company, Executive Villas Florida.Com Inc., did not honor its commitments, did not respond to telephone or email communication and showed no interest in our satisfaction.
- Requested amenities not provided. On Nov 30, 22 days before our arrival date, we requested pool heat and a BBQ for additional charges. Three days before arrival, on Dec. 19, we emailed to confirm those requests and were told that the request was not received, that we needed to confirm again and that no BBQs were available. Our immediate email response to contest and provide proof of original request was never acknowledged. When we called the next day, we were told additional steps were required to secure pool heat. We were also told, by Ken, a manager, that not only would no attempts be made to provide a BBQ, but that he cared not that we were clearly upset about the situation.

Payment for the pool heat ($170.25) was made on Dec 20, and a confirmation email was received. On Dec 21, an email was received from Executive Villas saying we had a balance due for the pool heat. Multiple phone calls were made on Saturday, during advertised office hours, however the calls were never answered. Two voice mails were left and two emails were sent -- all in a futile effort to ensure the pool heat would be turned on and the pool would be ready for our arrival on Sunday afternoon, Dec. 22.

When we arrived at the home, the pool was cold. And, the smoke alarm was beeping due to low battery. We called the company and could only reach the maintenance contact who said he was only responsible for addressing issues such as the smoke alarm.

- Not as advertised. The VRBO list of amenities included a game room, foosball and pool table, none of which existed in the house. Internet access was listed as well, however no instructions were provided in the arrival email or at the home for how to access Wifi. All bedrooms had TVs, but 6 of the 8 bedroom TVs were unusable.
On Monday (two days before Christmas), we attempted another phone call to resolve these issues. No answer. We had to visit Executive Villas office in person. When the issues were shared with Lynn, she responded that (1) VRBO was responsible for the incorrect listing of entertainment amenities, (2) a maintenance person would visit to address the TVs, (3) payment for the pool heat was just acknowledged by the office staff that morning, (4) a BBQ would be provided within 24 hours.
- Maintenance staff did visit the house on Monday but did not resolve the TV issue, saying that different remote controls were needed.
- Incorrect Wifi passwords were provided. Only through dumb luck trial and error did we get Internet access.
- Pool heat was first turned on Monday afternoon, second day of our stay. The maintenance tech had to bypass part of the heating system to get it working, which meant that the spa could not get hotter than the pool, making the spa a disappointment. The pool was not warm/swimmable until Wednesday.
- BBQ was not provided, forcing us to purchase disposable grills to cook our Christmas Eve meal.
We called again on Thursday morning about the BBQ and TVs. Within a short time, a pleasant member of the maintenance team arrived and stayed until he fixed the TVs - without needing additional remotes. On the second to last day of our stay, we finally had TVs that worked in the bedrooms.
During that same call, we were told that Lynn was not available to follow up on the promised BBQ, but that attempts would be made to find out why it wasn't delivered. We asked to be called with a resolution. Two hours later, we called back and were told no progress had been made but that we would receive a call by 5pm with information. No one from Executive Villas ever called. No BBQ was provided.

We rented a property from Dec.22-27, 2019. The property advertised was not the property we received. It was unclean, in disrepair for fee of $1,581.55
Hello Andrea,

Our family is currently renting a home at 1520 Champions Gate from December 22 through December 27. We typically use Lost in The Magic as our leasing service for our family holiday vacation, however we thought we'd give Executive Villas a try. We are not satisfied with the condition of this home (see photographs). For the monetary investment made and the time planning put into this - since February 2019 - we feel this is very disappointing. We considered continuing to use this company for future stays and refer out this company to extended family and friends, however this is not the standard of accommodations we expect.

I called to place a work order for some items that could be resolved immediately -- the pool was NOT heated although we are paid $25 daily for it (maintenance checked water temp at 79 and it should have been at 88 AND were told it will take up to EIGHT hours to bring the temp up so we loose another day of use of the pool).

Also the home overall was not clean:

scratches on the walls as well as actual drywall chipped away in media room (see picture below)
one of our rooms on the first floor had dirty pillow cases.
window blinds in the family room were in bad condition, didn't close properly
Also the kitchen cabinet hinges were loose, most of the cabinets but not all. I personally put a screw back in one hinge under the sink that fell out when I opened it.

We will continue to make the most of our stay for the remainder of our time, however we would like a representative to call and discuss the stay. You may call Mrs..

Thank you,

The

My family recently (November 2019) stayed at the Solterra Resort in a property managed by Executive Villas.

While I know the company does not need to care about my family's vacation, I think it is important that this vacation was planned for about a year and included family members from 2 states and 2 countries including my son's girlfriend who we were meeting for the first time. I was embarrassed and ashamed that your property was what I had chosen for our vacation and was what I had to offer my family and my guests.

We had a number of significant issues with the property which started on day 1 of our vacation which resulted in a loss of our time, money and enjoyment.

Upon arrival we had the following issues: we realized all carpeting in the entire house (all 11 bedrooms, the only staircase, upstairs sitting room and all of the upholstered furniture were soaking wet. This was a significant safety concern since we had to wear shoes on the wet carpet which led to us slipping on the tile floor in the dining room, entryway and kitchen areas. I asked to be moved to another property because of safety and inconvenience and I was denied. The carpets and furniture did not completely dry until day 4 of our vacation.

Once inside the property, we discovered only one side of the garage door locked because of the damage. I was concerned someone could break into the property. I was told that wouldn't happen, it was safe, there was a guard at the entrance of the resort. While that was true, let me say that all you need to access the property is to give the guard a address--so in fact anyone has the ability to access the resort and once inside, there is no security.

There were additional issues noted upon arrival (ripped curtains, broken blinds across sliding door and all shelves in both refrigerators were broken and cracked almost beyond use, most of the pots and pans were so dirty with burned on food they were unusable and both the pool table and air hockey table were unusable since there were no pieces to play either games. We did purchase a table tennis set so my family could use the amenities listed in the property's description.

Day 5, we found cockroaches in 2 seperate locations! I was told someone would come spray. Day 6, after making breakfast, cockroaches start coming up from behind the stove and down from the microwave. I called again and was told I couldn't be moved, they didn't have other properties which was untrue, we did a search and found several. We waited for a second pest control company to come and after they treated the property (which we had to leave because of the fumes). Finally my family was being moved but we were asked to downsize to a 7 bedroom which I was willing to do if the price difference between a 11 bedroom and a 7 bedroom was refunded to me--only then did a 12 bedroom become available right down the street.

The new property has ants swarming the kitchen counter and no wifi or grill which were amenities we paid for. These issues were not rectified.

In addition to our regular vacation expenses, we had to replace all the groceries we bought because of the roaches and had to replace the 2 full sets of luggage we used on our trip due to our concerns over bringing roaches and ants into our home.

I have spent hours since my vacation on the phone with V and trying to connect with Executive Villas since they did not initially address my concerns. Upon returning home, I accessed my V account to see my vacation details were modified by Executive Villas (they changed the dates of the vacation and the amount I paid them). My V account now clearly shows we paid an overage of $1695.00 (I have a screenshot of my account from V). To date, we have been refunded $300.00 which was less than 1 days rent I paid and is a complete insult based on the number and severity of the issues we encountered.

It is an understatement to say my family's vacation (both in time, money and enjoyment) was significantly and negatively impacted by both the condition of the property and Executive Villas lack of response to the issues. We are not a wealthy family who vacations often, we saved, planned and dreamed about this vacation. I spent countless hours searching V for just the right property for my family to spend our time together. My concerns about the safety of the property, the usability of the property and the health concerns of the ants and roaches are not minor or trivial--they are basic expectations that any traveling person would expect for their hard earned money. I have followed all of Executive Villas instructions (called the "right" people, wrote multiple emails, sent my photos and videos of my evidence) and was told there would be an answer as of yesterday 12/10/19 about a readjustment of my refund and today was told there won't be an answer until the end of next week. I think they hope I get tired and just give up. I won't be giving up and I won't even rent from Executive Villas again and I urge others to do the same.

Owner cancelled reservation 2 months prior to trip stating they no longer want to do short term rentals.
On Friday, October 4, 2019, my husband received an email stating that our reservation had been cancelled due to the owner no longer wanted to do short term rentals (our trip was paid in full in February). The management company has alleged that they have done their due diligence to try and find us another property however, there is none available and have issued a refund of our money.
The problem we have is that the trip is 2 months away, other properties in the area are full or their prices are double what we have paid. We have already made travel arrangements to come to Florida from New Jersey & North Carolina.
While we fully understand that the owner controls the property, there should be something to protect the customer from poor business practices such as this.

First floor infested by roaches. No access to community room. Loss of food.
***
Wednesday 09/18/2019 (Pest Control Request Received - Work Order Opened)
We arrived around 9 PM after doing some grocery shopping for our week. We came in and saw multiple files by the front door which is understandable, however as we were bringing in groceries I started seeing tiny bugs. After killing 2 I realized that they were baby roaches. We immediately put up everything and inspected the place. It was HUGE dead bugs in multiple places on the 1st floor. We went to the 2nd floor and only found bugs by the balcony door. Since the 2nd floor seemed to be bug free we all slept up there. So happy it was only 4 of us, but really bummed my husband and I had to sleep in twin beds. We did call the emergency line and I believe Harry answered and put a work order in. I would have preferred to be moved to a different rental since my friend has asthma and we did not want to constantly smell whatever the exterminators sprayed. I even checked the website for available places and there were many.
Thursday 09/19/2019 (Pest Control Performed)
We immediately got ready to head to the park and did not cook because of the roach issue. As we were at the park I called the office number to make sure they knew of the problem and also report that the garbage disposal was clogged and we did not have access to the community pool. I even asked to be moved since there was other available rentals, but the young lady said that was up to the emergency line people who we talked to on Wednesday night. I was told everything would be handled and the exterminators would pick up all the bugs. We came back to the rental that night. We thought nothing was done because everything was the same as we left. We were pissed off and went to bed upstairs.
Friday 09/20/2019 (Garbage Disposal Not Operating - Work Order Opened and Maintenance Team went out same day, instructions were given - No problems found)
Three of us left in the morning. My husband stayed home to rest. I called once again about the bugs and garbage disposal since it was not taken care of. They lady said that they did spray and put down bug traps. She said she will send someone for the bugs. I called my husband multiple of times to see if anyone had came. He said the maintenance guy showed up for the garbage disposal and said the stopper was in backwards. We were all too freaked out by the bugs to stick our hands in the standing water to check it out. So happy it was an easy fix. My husband told the maintenance guy about the bugs and he went to his vehicle and made some phone calls cause he saw what we were living in. We came back to get my husband around 3 or 4 and left. We came back later that night to the same bugs just laying around like they owned the place. This is the third night we were unable to enjoy the 1st floor. If we wanted to be stuck in the bed every day we would have got a hotel room.
Saturday 09/21/2019 (House Keeping Department came out)
The one couple was brave enough to sweep up all the bugs and clean in order to cook breakfast while my husband and I ran to the store. While eating breakfast the baby roaches wanted to join us for breakfast as well. I almost wanted to charge them for the rental. While eating the cleaning ladies showed up finally, but did not speak any English. I tried speaking what I knew and showed them where the dead bugs were, but they were late since our friends cleaned up the majority. I called to see if I could speak to a manger or be moved however no success so we were stuck confined to the upstairs or the patio. It's sad when the patio is better than the living room. I was told to write my complaint since the company only deal with written issues. I really wished the staff had empathy for their renters.
Sunday 9/22/19
Since the office was closed there was nothing for us to do so we just avoided the 1st floor again and did not cook the food we bought.
I would like to state that we never gained access to the the community pool.

Company is unresponsive to emails, phone calls, and voicemails. Was requesting travel credit or refund due to Category 4 Hurricane.
Unresponsive and disrespectful customer service when attempting to contact the company about cancellation of a vacation rental due to Category 4 Hurricane causing closures of airports and a state of emergency for the area. My family had to cancel our Orlando vacation 9/1/19-9/8/19 due to category 4 Hurricane Dorian and this company would not respond to offer any resolution concerning our trip. The only time they answered is when we pressed 3 for an emergency and then the company proceeded to use profanity when talking to my wife. When requesting to speak to a manager they transferred her to a line that disconnected the call and they would not answer any calls afterwards or return a call after leaving several voicemails.

The Orlando airport is being closed due to the incoming Hurricane and this company offered nothing even though they manage hundreds of properties. All of the other companies (airline, Car rental, and amusement parks) involved in our travel plans offered full refunds or credits to travel at a later date. Florida State agencies are even encouraging hotels and Airbnb owners to waive cancellation fees and offer refunds to their guest. This company has failed to provide any customer service and refuses to answer our calls, voicemails, or emails.

Contract was for 9 bedroom,we got 8. 1 bed was broken, 2 were wobbly, and 2 smelled of smoke.
We stayed 7/4/19 -7/9/19,at *** , Kissimmee, Florida, USA, 34747. We complained immediately upon arrival,initially because we didn't want blame for the damages. We then tried to find the missing room, we didn't. We were very rudely explained to that we were missing the room and to look for it. Later that day we discovered the cigarette smell on 2 of the beds. It took until the following day for the beds to be fixed and adjusted. Even after the bed was not good enough for sleeping because it sunk in, in the middle. The cigarette smell was so strong that those guest as well could not sleep. This resulted in 6 family members sleeping on the floor and then when others showed up, because we were short a bedroom 4 more people sleeping on the floor. They offered 300 which was not acceptable and then recanted and offered 150. I explained the discrepancy and they offered again 300 to be sent within 3-10 business days. This email was sent on the 13th. They have sent no additional correspondence. This screen doesn't allow me to see all of what I typed. I apologize for any errors.

No refund received
I booked villa *** on VRBO with reservation ID on January 9th, 2019 with Executive Villas Florida. They guaranteed refunds within 30 days of vacation dates. I cancelled this reservation on April 16th, 2019. I was informed it would be 3-5 business days for the money to be returned. I have yet to receive the refund due of 470.49. Several attempts have been made to contact Executive Villas Florida through verizon email and with VRBO. I have not had any reply from them since April 22nd when I was informed it would be 3-5 business days.

We cancelled our reservation 5 Months prior to our arrival date. 6 Months after cancelling, we still have not yet had our deposit refunded.
We booked the house to rent (2018-06-06) through Homeaway. The Executive Villa Corporation charged the Visa 457.23 US. After we had completed the booking, we tried to call numerous times to ask simple questions like how many cars we could park, could we heat the pool.... WE never had a response. We tried calling often. WE were never able to talk to anyone. After having such a challenging time getting a hold of anyone, I started to do some research on line. I found other people who also had a lot of difficulty with this company. So we decided to cancel our reservation. The company policy on our reservation was 100% refundable deposit if it was cancelled 14 days prior to the reservation. WE cancelled our reservation on October 27th 2018 at 11:06 am. Our reservation was for March 2019, so we were well over the 14 day policy. I sent him an email to get my deposit back. The company sent me an email stating that they could not refund me my money through my Visa because it was over the 120 day. He suggested PayPal which I did not want to. I suggested an e transfer, he declined and I then suggested the company send me a cheque. After that last email I never heard back from them. So I called Homeaway and filled a complaint. The complaint case # XXXXXXXX was filled on 2018-10-19. Since this date, I have called Homeaway numerous times to try and get my deposit back. Homeaway also tried numerous times to call Executive Villas (***) to try and get my refund back. I have made numerous atttempts with Homeaway to get my deposit back. A few weeks ago Homeaway said they would reimburse me the deposit if I could provide them with a letter from my Visa stating that I could not be refunded by Visa. I called Visa on numerous occasions and finally they said they do not provide such letters for companies. I called back Homeaway and they said without the letter they could not help me. I am very frustrated because Homeaway was very misleading. They kept on telling me that the security department was going to help me, that this matter was under investigation.Yesterday, I was told by Homeaway (VEDA, name of the lady) that there was nothing they could do for me. I called back Visa, they told me Homeaway was the third party and was responsible for the refund. I have spent an enormous amount of time on the telephone and sending emails to these companies. This ordeal has caused me and my family a lot of stress, time and challenges. I do not want the executive Villa to have my personal information. I wish that they send the deposit to either Revdex.com or to Homeway to transfer to my account.

EXECUTIVE VILLAS FLORIDA
***

Our group of sixteen golfers stayed at this property for one week in mid March. This is a luxury property with many amenities. The size of the house allowed all of us to freely move around without running into each other or feeling claustrophobic. Each had his own bedroom which afforded a great degree of comfort.

Of course a luxury rental comes with a luxury price, which is expected. And that leads to the logical presumption that all amenities will be functional and in working condition.

That was not the case. Wi-Fi/Internet access was unavailable the entire week. In the year 2019, a wireless connection is as necessary as electricity or plumbing. Our members were neither able to keep tabs on their businesses and work responsibilities nor maintain necessary communications with their families in a timely manner.

Fully one half of the 15+ TVs were nonfunctional, including the large common area on the second level and the theater room on the first level. We were relegated to viewing in just one common viewing area, the family room on the first level.

In addition the garbage disposal did not work.

The non availability of the wi-fi and TVs was inexcusable, but the non action of the management company was maddening. Whether I called maintenance, reservations or the emergency contacts, no one answered and messages had to be left. At the end of our first day I finally got a call back and was told the issues would be addressed. The following afternoon a maintenance man fixed the disposal, spent about an hour working on the wi-fi, said something to us which we could not understand because he didn't speak a word of English. He did a "thumbs up" as he walked out the door. He did not attempt to fix the TVs. We immediately checked for wi-fi access, which failed. By that time he had driven off.

Over four days I called each morning to advise on the wi-fi and TVs. Only once did I succeed in getting a live person and she merely said the issue had been reported. The other three times no one called back. It is beyond comprehension that the management company did not take ownership of the problem to ensure that the homeowner's customers were properly served. If I were the owner, that lack of accountability and care would be a huge concern, as it is what drives away repeat business.

Bottom line, these two issues were never addressed. No one ever returned for the duration of our stay.

Our group traveled in four vehicles. Upon our initial arrival security issued hardcopy pass for only one of our vehicles, rather than a pass for each vehicle. We asked how we were to gain entrance later if we did not travel with the vehicle holding the pass. We were advised it would not be a problem. It was a problem. For the vehicles that did not have a pass, the bypass lane could not be used and were forced to use the verification lane. At times we were the 3rd and 4th cars in line and had to wait 10+ minutes while security checked in other visitors. At other times the gates were unaccountably up and vehicles were able to pass through without scrutiny.

I believe we are owed compensation by the homeowner due to the non availability of two essential amenities that we certainly paid for, but could not use. We await his response. I will be happy to write a second review should the owner and/or property management take responsibility.

Complete lack of customer service by a company called Executive Villas Florida - they ruined our international family reunion.
Following is a copy/paste of my exact complaint to the company to which I not surprisingly have received no response. Dear Executive Villas

I am writing to formally complain about the lack of customer service experienced on our recent booking and to request a refund of the cost of 2 nights of our stay. This booking relates to our stay at *** in the *** from July 31 - Aug 7 2018 (this villa is owned by the Kohli's). This holiday was a family reunion including family members from Ohio, Vermont and Edinburgh, Scotland and was a big deal to our family.

Upon check in, I sent an email to [email protected] with a few items that were noted to be faulty. Most notable were a completely broken enamel sink in the middle upstairs bathroom and a house phone that was not working. The sink wasn't just cracked, half of it was actually missing, you could see straight down into the vanity cabinet below - see picture attached. The half that was intact had sharp exposed edges. The phone had no dial tone, despite one of the selling points about the villa was free international call. One of my sister's from Scotland planned on using the phone to keep in touch with her husband since he could not make the trip. My sister left a message with Executive Villas about the phone. No reply whatsoever was ever received to my email or my sister's voicemail over the next 7 days showing a complete lack of concern. The bathroom had a his and her sink so we were able to use the other one with no issues, however, I certainly expected some sort of response. The phone remained not in service for the entire trip.

The next and major issue was the pool and hot tub, which turned green overnight on day 5 of our stay. As soon as we discovered this in the morning, I sent an email with pictures to [email protected]. No response was received within an hour so I called and left a message. I still received no reply so dialed the emergency number and spoke to Andy. Andy proceeded to tell me it was no big deal, it wasn't harmful and pools can turn green overnight due to excessive rain and heat (keep in mind this is Florida!). I'm not an expert on pools and didn't really care why or how it happened, my only concern was that is was fixed right away. Andy said he would send someone "right round". Four hours later, still no-one had arrived to fix the pool. I called again, I heard the same excuses and lack of concern and was told someone would be sent out and that we would be able to use the pool within 2 hours of their visit. Mid-afternoon, a pool maintenance man showed up and dumped 4 large scoops of crystals in the pool. He said we could use the pool as soon as it cleared up. He also told us that he was just the emergency pool guy and the regular pool guy would be round later that day. Well 5 o'clock came and our hopes for the regular pool guy to show up faded - another disappointment. The pool was as green as ever - the 4 scoops of chemicals did nothing to resolve the issue. Pictures of the green pool are attached.

Fast forward to the next day and after several more calls to Andy, the regular pool man came. He poured 6 x 2 gallon jugs of Aqua Guard into the pool plus several more scoops of crystals. He told us it would be at least 8 hours before we could use the pool! This was now the day of our departure so we never did get to use the pool again. I did ask Andy if we could have a late check out due to all the inconvenience and hassle and he did agree to that since he did not have anyone checking in that day. It would have been nice for Andy to proactively offer something like that rather than his guests having to ask.

Essentially, the last 2 days of our holiday were ruined. Ruined by having the hassle and frustration of having to deal with this issue and make at least 6 calls and an email over 2 days, instead of relaxing and enjoying our holiday. Also ruined since our kids could not enjoy the pool in the mo

We have just returned from a amazing vacation at Orlando with Executive Villas . We booked one of there properties through Vrbo and stayed for 2 weeks in a 8 bedroom property on Champions gate

we did have a small issue with some blinds but called the maintenance department and they came out with in 1 hour and fixed them

The home and pool area were clean and well presented and we have already booked a holiday for next year through there site

I was actually skeptical about booking a property after reading some previous reviews but I made a call and my worries were eased . They took time and explained they had been in business for 15 years and do 4000 plus reservations per year so this was a 0.1 percent of problems and don't always get 100% right but on the whole reviews are never the larger picture

good job executive villas and see you next year 5 star

Stayed with Executive Villas Florida and communication and villa was excellent would highly recommend. The house was immaculately clean and pool was sparkling which is just what was required after a long drive
We will be back again thanks again!!

Rental Property Information:
ID #***
***
Company Information:
Executive Villas Florida
Andrew "Andy" B, Director
Diane B, Property Manager
Kevin B, n/a
Charlotte B, n/a
1437 Deuce Circle
Davenport, FL 33896
800-563-1222 or 863-969-9180
[email protected]

We recently had a very horrible vacation experience at this vacation rental property. We initially booked our reservation back in January 2018 online with www.vrbo.com, a third party website. We then received our reservation confirmation from Executive Villas Florida - [email protected].
Sunday was our arrival day. Within an hour into our arrival we noticed that the TV in the living room was not working. Upon moving the entertainment center, we noticed 2 live roaches. Immediately we became concerned as they begin to come from the cushion seats of the living sofa. We contacted the emergency contact number, 863-289-2391 and left a detailed message. Emergency contact responded and sent a maintenance guy and he put down bug killer behind the refrigerator since that was where the roach's nest was. We also sent out an email to Mr. Andy b*** explaining our concern and attached pictures of our findings so that we could relocate to another rental property. No response from Mr. B.
Monday, we called Mr. B at 863-969-9180 and addressed, again, our concerns and wanted to discuss resolution. We had to call Mr. B three times. Mr. B was very unprofessional. He stated that he would have a professional exterminator come out to the property and have someone come and do a thoroughly cleaning of the rental property. This was found to be a lie, Mr. B had another maintenance guy come out and spray part of the 1st floor and around the exterior of the home. The also vacuumed up the large infestation behind the refrigerator. No one came to clean the property again.
Tuesday, we called the emergency number again and requested, again in detail that we wanted the property to be thoroughly cleaned, no one came again. Another call was made to the emergency number and a message was left. Upon them returning our call, they stated that housekeeping had come to the property and left a note. This was a lie, someone was at the property the entire day. Again, they assured us that someone would be by to clean. Later that evening, 2 workers, not sure if they were housekeeping came to the house with only a vacuum cleaner. They proceeded to vacuum the kitchen and living areas only. The 2 workers spoke very little English. We had to translate English-Portuguese via cell phone to request that they clean. Again, they only did a very partial cleaning.
Wednesday, we set off roach bombs, that we personally purchased, for the entire 1st floor. We had to evacuate the house and then we proceeded to thoroughly clean the house with bleach. This was our last resort. We had been unable to utilize the kitchen area and become extremely frustrated with unprofessional and mediocre actions taken by Mr. B and his assistants. We could not find another means of accommodations at this short notice and we unable to get any resolution or monetary restitution from Mr. B. We have received no callbacks or return emails from anyone with Executive Villas, including Mr. B.
During our weeks stay we found numerous roaches behind the refrigerator, oven, all the kitchen cabinets (inside and out), behind picture frames, in the dining area, in the first level bathrooms, and a few in the stairway and second floor bedroom. Because of Mr. B's unprofessional behavior our vacation trip to Florida became very stressful. Because we were not able to fully utilize all the amenities of, we accrued additional costs. And not to mention the money we had to spend on roach bombs and cleaning supplies.
Because we initially booked this vacation property with VRBO.com, we contacted they by phone and filed a complaint on Monday. As requested by a VBRO representative, we sent an email to the company with pictures attached. We did not get a response back from this company for over a week. There response was that it was nothing they could do, we would have to request restitution directly from Executive Villas Florida.
After research on Mr. B, it seems that several other vacationers have complained on various websites about their horrible experiences they had with renting various vacation properties. Rental property companies, such as Executive Villas Florida and VRBO.com, should not be allowed to continuously rent vacation properties that are infested with roaches and poorly maintained.

Respectfully,

A dissatisfied vacationer