Villas Executive Florida

Failure to meet contracted services, emailed 6 times since March 17th, no acceptable response, rental had no furniture, cool air, at times water turned off, no toilets or showers or running water of any sort, no seating, no acceptable response during or after rental...poor customer service.
Product_Or_Service: Vacation Rental

I am a home owner who had a Rental Guarantee Agreement with Executive Villas Florida. Never received any payment from them.
My Rental Guarantee Agreement was dated 11/18/2018. Stated on the document as a mortgage owner I am entitled to USD 2,455 monthly payment. My property was listed by them on their official website since March 2019. I have not received any payment since. The agreement was ended by Executive Villas Florida by March 2020 base on the term 'act of god'(Covid-19). They continued to advertise my property on their website and reservation was made by other customers. The reservations was only cancelled by them after I sent them an email trying to collect my payment. Regardless of not receiving any payment. Executive Villas Florida still provided a 1042-S form even tho I have not received any income regarding my property. I have sent out several emails asking for the owner for updates and all he did was keep stalling. Still no payment or any payment date to this day. No response in amending 1042-S form as Tax season deadline is approaching.

Failure to refund my deposit
My family and I planned a trip to visit fl. the summer of 2020 as a graduation gift to some of our children. Due to covid 19 in March of 2020 I sent a message to Vrbo letting them know that we've decided to cancel our reservations for July. They asked if I wanted to reschedule and I informed them that we did not want to reschedule we just wanted a refund. They kept trying to get me to hold off, saying that covid-19 should have passed by July and we should wait. I told them I am not the only person making decisions being that it is a family vacation. They cancelled my reservation they sent me the service fee to my account, but the rest of my deposit still has not been sent. I asked if they could send the service fee back to my bank why couldn't they just send the rest of the money back to my bank. They asked if I had ***, I had gotten *** just to receive my payment and I still have not received anything. I tried sending them my number my email address everything they can't send numbers or email information so it just becomes frustrating because you are trying to do everything and all you want is your money refunded. I have been corresponding with them since March and I am still getting the run around.

We had to cancel vacation due to coronavirus. We canceled within policy to get 100% refund. They have not issued refund 6 weeks later.
We reserved a rental through homeaway for 8 nights, may 19- 27 for a total of $1691.27 plus $177 fee from homeaway. Due to the Corona virus we had to cancel. We canceled on April 8th. The company's cancellation policy is 100% refund if canceled more than 30 days away, which we did. The initially offered a credit for future stay but since we lost our jobs that wasn't going to work and said we would get a refund. On April 23rd I messaged through homeaway that we still hadn't received our refund. We did get the $177 back from the homeaway fee. Lorena C. from Executive Villas Florida then asked me for my address or pay pal account. I provided my address to get a check in the mail. On May 8th I reached out again through homeaway when I still hadn't received the check in the mail. The response was the checks have been sent out. On may 20th I sent yet another message asking where is my refund, and Lorena C asked if I sent my address or*** accou nt. It's in our conversation history on homeaway where I sent it to them and where they said they sent the check. I provided my address again and asked a bunch of questions like so was the check already sent or not? Did you get my address the first time? When will I get my refund? It has been 6 weeks and no refund and they are no longer responding to my messages. I'm trying to dispute the 6 payments I made with my credit card company but they are spread out over the last 9 months and I am so far just out of luck.

Paid for reservation to stay at vacation property 6/2-6/7. Requested cancellation and full refund by specified date of May 4th company refused.
I booked a reservation for 6/2-6/7 paid in full. My reservation said I had until May 4th to cancel to receive a 100% refund. I sent a request to cancel on May 3rd received a response back on May 3rd asking me if I wanted to reschedule the dates or get a credit for a future date. To which I responded the SAME day I don't want to change my dates or get a credit for a future date I want my full refund. On May 4th I get confirmation my reservation was cancelled. Then I get an email from Andy on May 11th after I had to follow up about my refund telling me because I waited within 30 days from my scheduled date of June 2nd I was only eligible for a 50% refund. To which I countered No my request for cancellation was sent on May 3rd which would put cancellation out at 31 days not 30 days (since that is the excuse he was trying to use) and to issue me a full refund as I was compliant with cancelling by May 4th as required by their company. He then says he will check with accounts and will get back to me. On Friday May 15th I sent a follow up email on status to which Andy replies they can only change my reservation date or give me a credit for a future date. Now the 50% refund appears to be off the table. This is not right and from reading reviews It appears the company has made quite a practice of not honoring what they set forth. I clearly explained to them my entire family was coming to go to Disney world. Hello? They are not open what are we supposed to do just come to Florida and just sit in the property? I don't think so. This is utterly ridiculous that we the consumer have to go through this. Further they are taking advantage of the situation. It still says on my now cancelled reservation I have until May 19th to receive a 50% refund, its not even May 19th yet and I am not even being offered that amount either. DO NOT BOOK WITH THESE PEOPLE THEY LACK COMPASSION AND MOST OF ALL ETHICS AND GOOD CUSTOMER SERVICE. I WANT MY 100% REFUND AS OUTLINED BY YOUR COMPANY! They are trying to get me on a technicality I requested the reservation to be cancelled on May 3rd they purposely waited until May 4th to cancel my reservation so they could use the 30 day rule to keep me from getting a my full refund. This is deceptive business practice and should not be tolerated by anyone!

Cancelled property rental within the 30 day refund period. Cancellation Policy: 100% refund within 30 days of arrival. No refund has been processed
Reserved property rental for 4/30/2020 thru 5/10/2020 to attend daughters college graduation. Graduation was cancelled due to COVID-19 pandemic. Notified Executive Villas of cancellation and received confirmation of cancellation on 3/20/2020. Have made numerous emails and phonce calls to track refund status and have been told "the accounts are working the refunds we are sending the checks out in batches" . Was aked to confirm mailing address where check was to be sent 2 different times. Last correspondence was 4/15/2020. Can now get no response to emails via directly to Executive Villas or through VRBO message. Also no response to voice mail at the Executive Villas number on the reservation.

Booking ID
We booked a vacation rental and were told we didn't have a reservation when we arrived, then were switched to a different house.
We recently stayed in a vacation rental that we booked through VRBO and had a bad experience.
1. We spent hours planning our vacation in December as we were two families with children that needed to find a home that would meet all of our sleeping arrangement requirements.
2. We found a home that had a good layout and reviews stating comfortable mattresses.
3. We determined that we would need pool heat and called to have this turned on (days before showing up) and there was no mention of a different property or problem during this call, just affirmation that it could be completed.
4. Our parties drove and flew to the location, typed in the code and then someone answered on the Ring doorbell and asked what we were doing. He said he had no guests with reservations that night and he did not have our name as the occupants listed for the following night.
5. This was Sunday afternoon. We tried to call the Executive Villas emergency line and left messages but no one called back.
6. After about an hour we called VRBO and they spoke with Executive Villas about the home. VRBO said Executive Villas changed the address but I did not have that information; I had the code to the house we were staying in emailed to me but not a house change.
7. We drove to the new property where we were told the pool heat was turned on that day when it should have been turned on earlier to be up to the heated temperature we called about and paid for.
8. The replacement house we were given was a house we looked at on VRBO but did not want due to the layout and lack of good reviews.
9. The mattresses were the worst mattresses I ever slept on. They were rock hard and we needed comfortable mattresses due to having a disabled veteran in our group.
10. The towels were dirty, the sheets smelled like mildew and the folded sheets in the closet were wet.
We paid for one house, it was switched out to a home we had already passed over and there was no apology or compensation for the inconvenience and failure to communicate properly. I called and explained the whole situation on March 10th and was told my experience would be relayed to the compensation department, then on March 31st I called again and was told I needed to write an email if I wanted my experience to be directed to the correct people.
The email response I received from Executive Villas blamed VRBO for not giving me the correct address, and stated all pool heat gets turned on the day of arrival (which is in contradiction to the email directions I received weeks before our arrival).
This whole experience has been completely unacceptable and wrong. Executive Villas could have prevented all of this by simply communicating as soon as they knew they wouldn't be able to rent me the house I paid for, giving me the opportunity to cancel and find a rental that suited my needs instead of changing my reservation without my knowledge or consent.

I cancelled my vacation rental within the extended 100% cancellation window and Executive Villas Florida refuses to provide me with a valid refund.
I booked an 8 day vacation rental with Executive Villas Florida via VRBO on February 26, 2020 for an upcoming trip to*** in April of 2020. At the time, the cancellation policy was a 100% refund if cancelled by March 15th and a 50% refund if cancelled by March 30th. Due to events surrounding COVID-19 I was extremely worried that*** would close which was the reason for my trip. As a result I reached out to the property manager on March 12th to see if they could explain what would happen if* were to close after March 15th - if they would honor a full refund. They responded the same day indicating that there were no flight restrictions and that the parks were opening and functional. On March 13th I replied and advised that they had closed the parks in Disneyland California and asked if they were to close*** in Florida after the March 15th cancellation deadline if they would honor a full refund. That same day they responded and said they would need to assess the situation when and if it arises. Later that day on March 13th I reached out to them and let them know that it appeared*** had closed through the end of the month. As the March 15th 100% cancellation deadline was fast approaching I asked if they would honor a 100% after this deadline if* ended up being closed during our intended stay or if our flight was cancelled due to COVID-19 as this was the sole purpose for our travel to Florida. They replied immediately and said they could do that and look at the situation on April 1st. On March 16th I reached out again to clarify the extended cancellation terms in that they were extending the full refund deadline to April 1st at 11:59pm EST. They confirmed this was correct. On March 27th I reached out to cancel my trip as it did not look like*** would reopen and the situation with COVID-19 was not getting any better. I did not receive a response but followed up on March 30th and they replied that "the accounts are working through them and will get a update." On April 25th I reached out again for an update and they replied that I was out of any cancellation policies and that they were waiting for new dates. As you can imagine this took me be surprise as all communications with them through this point indicated that I would be entitled to and receiving a 100% refund. I tried calling them several times and have left several messages and to date have been unable to get anyone on the phone to speak to regarding this matter. On April 26th was the last I heard from them after requesting to speak to a supervisor or manager and they replied saying they would have this looked into. I still have not received a call or response from them regarding my refund. I don't know what else to do at this point as it seems this is a business operating in bad faith. I reached out to VRBO and they have tried contacting Executive Villas Florida as well but to date have not been able to reach or receive a response from anyone. I would like to receive a 100% refund of my money as they agreed to extend the deadline to April 1st and I clearly made the refund request within the deadline on March 27th.

Covid 19 and won't refund!
*** property ID

Booked through VRBO to go on our first family vacation to the Kissimmee area. When all of this Covid stuff started coming out, we were originally going to still go on vacation, until they literally starting shutting everything down. This company is very unprofessional and sends the same generic responses over and over. They will only issue a 50% refund even though everything is shut down! You are basically stealing from people! I will never use your company or VRBO again for my travel purposes after seeing how you are handling all this. Totally bad business practices, but I guess I should have come here and looked at other reviews before I put my money in your hands.

Rented this home for 2 weeks and cockroaches everywhere.
Want to bring this to your attention that we rented a home from you on February 16-28 2020 in ***. The first night we were in there we noticed a few bugs crawling around on the counter not knowing that they were baby cockroaches, when we woke up the following day there were tons of cockroaches in many sizes crawling all over our food which we had to throw in the garbage. So that morning we called the emergency line to reach maintenance and told them our situation they then said that they would have somebody come out and take a look. We sat around most of the day and nobody showed up so we called back and they informed us that we could leave and somebody would come in while we were gone. So we left a note on the front door outside stating where all the cockroaches were in the house and when we returned back later that day to the house nobody came there and the note was still on the door. So I called back the emergency line and spoke to Ken and told him that nobody showed up so he was looking into it to have somebody come out right away. When a worker came he wanted to come in and spray but we informed him that my wife has bad asthma and that they couldn't spray while we were in the house. So the worker said to us that he would have to call his manager to give him minute and when we went back out front to talk to him he jumped in his van and left and didn't deal with the situation. So I ended up calling back the emergency line and a English fellow answered the phone I asked for Ken and he told me that he was gone for the night told me there was nothing he could do and to call back at 9 AM in the morning to me that is not taking care of this disgusting situation. The next morning when we got up there was so many more everywhere coming out of light sockets crawling on the couch in the dishwasher coming out underneath the stove in the fridge climbing on the walls behind the couch in our bedroom in our upstairs bathrooms in our sons bedroom. So we started to collect the cockroaches in a bag to bring them down to the office which is in Champion Gates when we got there Ken was there we handed him the bag of cockroaches told him we need a new home and he agreed but had to go further with his manager with it. We were given three options we can move to a new house from the 18th to the 22nd and then move back to the house we rented on the 22nd and be there till the 28th or we could get a full refund minus the three days we stayed and find a house all on are own which to me is very unprofessional of your company to do that to people that Have travelled so far to come there for a nice holiday, or we could leave for the full day they come in and fumigate the house with supposedly A safe spray for people with asthma which that's what we chose to do to try and make it easier for everyone, which I do not believe that is what they used because when we came back to the house the guys were still there that were spraying and they showed us the chemical that they were using and it was not a friendly environmental spray. My wife was very sick for five days of our trip due to the spray and the cockroaches that were in the house. Woke up the following day after they sprayed and there was twice as many cockroaches so we collected another bag and my husband brought them into Ken he told me that it would take a couple of days for the cockroaches to die which is a lie because we were told by the professional sprayers it takes up to 2 to 4 weeks for them to die. So when my husband returned back to the house after speaking to Ken we decided together that we wanted a Full refund on the house so we could find another home which they were we're not willing to do and their reply was that they would give us a full refund minus the three days we stayed there. Which to me is absolutely disgusting to run a business the way you guys do so it is only fair that you refund us the remaining of $612.85 for our inconvenience and our time waste

I requested info on getting a refund prior to the March 21st cut off date. The company has refused to give a refund and has ignored requests.
On February 10th, I booked a 6 night rental from Executive Villas, FL for April 4-10, 2020. I was notified of a change of Villa via email from Executive Villa on Feb 19th. I questioned the rate of the new villa as when I looked at it online, the nightly cost was less than the one I had booked. I corresponded with the company who told me there was no difference. When I looked again the price had changed. I reached out again to the company on the same email thread (Please see attached). I received no reply. I contated them on the HomeAway site and was told they did not get my email and told me I was past the refund date. I referred them to the attached email, thus began the most absurd communication. I sent copies of the email and was ignored or told they didn't receive it. This company has basically stolen $1500 from me and my sister who is a single mother of 2 special needs children with low functioning autism, who lost her job due to the Corona Virus pandemic and will be unable to reschedule her part of the trip due to money. I messaged the company in regards to canceling the trip, for my sister's reasons, the Corona virus had shut down the theme parks (our reason for visiting) and I was greatly concerned about my own special needs son who is medically fragile. I used the same thread that I had received communication from them before, to ensure they saw it. There was no response back to my request for a refund. I messaged them through the Home Away website (where I booked the villa originally) and got a very formula response from "Andrew" - I suspect because Home Away monitors communication. When I responded in even greater detail and showed my growing frustration, I got back almost the same response word for word - again from "Andrew". My third communication with him was matter of fact and "Andrew" responded with a request for a screenshot of the emails. I happily obliged only to get the following response from a new person "Lorena C.".
The company has asked me repeatedly to furnish them a copy of the email, which I did, several more times. Each time I sent it, they said that they did not receive it.
They will not refund my money, they will not acknowledge my questions about a refund and now as what was supposed to be my tentative check in date arrives, I fear I have lost all of my money.

I contacted Executive Villas to find out if we could change our reservations or receive a refund due to the shutdown on travel and all parks because of COVID-19. Which was a circumstance that was unforeseen and put of our control. Initially I just wanted a fair outcome of rescheduling or if they fet they couldn't do that then I would have liked to be refunded. Since my trip was scheduled for 3 weeks after I made the phone call (that's when the shutdown was announced) they have told me I am just out of ky money. They refuse to do anything at all no rescheduling or refunds of any kinds. I explained that I know this is out of everyone's control that's why I was at the time willing to just rescheduling. I have a family of 6 and we save for this trip to not only be out of the trip but our money as well. They sent me something I supposedly signed however from the time I made my reservation until today I was never asked to sign anything.
Product_Or_Service: Vacation Home Rental
Order_Number: ***
Account_Number:

We stayed here for 9 days and let me just say - READ THIS ENTIRE REVIEW BEFORE BOOKING.

Upon arrival the house was filthy. We found food all over the floor, sticky stuff everywhere, floors are all banged up and paint removed in several places, game room equipment was all broken and the worst was the ROACHES! This made me not only angry that the house was so dirty upon our arrival but I read back in November another review that this house needed to be fumigated and I reached out the management company and specifically asked about the bugs. I was told that it was an angry/unhappy guest and that there was no truth behind it. I believed them. We checked in on a Friday and over the weekend we killed probably 100 roaches in the kitchen and several bathrooms. I reached out the management company and they sent their guy out and he didn't see anything. We saw several more that night and before they would send out pest control I had to send pictures of the roaches. I was beyond upset that this was even an issue. After going back and forth with the management company I ended up with a credit for the pool heat that we paid for but I don't think that was sufficient for all the issues we had.

I will add that this house is not child friendly either. Glass table tops everywhere, cords from the TV's are hanging everywhere and cable boxes are on the floor.

From a sanitary point, not only is the house dirty and has roaches but the beds don't have mattress protectors on them and several of the beds have yellow stains on the mattresses from what appears to be urine.

The pool was dirty and has "Snot" floating on the top of it when we arrived. Pool was cleaned on Monday but we were already there for 4 days before this happened.

They refunded $170 but all in all that isn't sufficient for the time dealing with everything took. Not to mention the time I had to spend cleaning a house that should have been cleaned before we arrived.

After reaching back out to them they have chosen to ignore my emails.

COVOID- National Emergency-The right thing to do/VRBO policy change due to COVOID
We tried cancelling our stay in Florida. VRBO and Executive Villas Florida were absolutely no help and we were told we would lose our full payment for the house rental. I informed them that my husband is a Fire Chief in the New York City area and once the National State of Emergency was declared, he has the responsibility to be at work for this crisis. Not to mention that all the stores in Florida had little food and supplies. We would have gone down to a house with little options as far as basic home essentials. The airlines where very understanding especially after providing documentation that my husband is a first responder in the city and state most hard hit by this virus. We are currently paying for an empty house in Florida while being in New York trying to stay safe. It is sad that VRBO and Executive Villas Florida has shown the complete lack of empathy for any first responder. Their current policy on refunds shows complete disregard to those who bravely serve the public, especially in a time of a national crisis. They are not offering any refund at all.In addition, before this emergency event occurred, this company put me in a different house than the house I reserved without any notification.When I noticed the address change 5 days before my arrival, I contacted them. I had no choice in the change per their offer since I was going to be there in 5 days, I accepted their offer of free pool heat, yet they were still advertising the house I booked as if it was still available.

Andy the owner of Executive villas . Com is a scam as I have been reading all the reviews on this site all sound so familiar. Off course my family and I had a villa booked for 3/15/2020 , but because of this unprecedented time we had to cancel because the US and Canadian government was strongly advising people to cancel all non essential travel so we did. Then we learned that This rental company executive villas Florida will not refund a single $$ to us. So how can recoup some of my hard earned money back $1850 USD is a lot of money to lose at this trying time, that the world Is experiencing . Do not book with executive Florida villas if you Don't want to be scammed or lose you hard earned money you have saved for vacation stay away from Andy and executive villas . Not a lot of good reviews here folks!!

I have been looking at the reviews for Executive Villas all morning and I wish I had known better. This company has basically stolen $1500 from me and my sister who is a single mother of 2 special needs children with low functioning autism, who lost her job due to the Corona Virus pandemic and will be unable to reschedule her part of the trip due to money. I messaged the company in regards to canceling the trip, for my sister's reasons, the Corona virus had shut down the theme parks (our reason for visiting) and I was greatly concerned about my own special needs son who is medically fragile. I used the same thread that I had received communication from them before, to ensure they saw it. There was no response back to my request for a refund. I messaged them through the Home Away website (where I booked the villa originally) and got a very formula response from "Andrew" - I suspect because Home Away monitors communication. When I responded in even greater detail and showed my growing frustration, I got back almost the same response word for word - again from "Andrew". My third communication with him was matter of fact and "Andrew" responded with a request for a screenshot of the emails. I happily obliged only to get the following response from a new person "Lorena C.".
""Hi,
Sorry for any confusion, but please let us know what your question is?
We do not get to see the chain of emails.
Kind regards,
Lorena C.
Executive Villas Florida"

This is a joke right? Didn't get the emails, didn't read through the thread of messages on Home Away.
As I write this review, I have literally gotten yet another message from "Andrew" asking me once again for a copy of the email.

I am contacting the Revdex.com, A's Office and placing this review on every single piece of social media that has their name on it.

Please do yourself a favor, DO NOT USE THIS COMPANY. They are crooks, liars and steal money out of the hands of disabled children. No honor, no integrity.

I am writing to you to express my severe disappointment in Executive Villas Florida. I have booked a trip on May 9th to 16th 2020 and due to the Covid-19 pandemic, the air lines have cancelled our flights. There is a travel ban in affect and I am not able to get any flight from Canada into the US now. I have expressed my concern to Executive Villas multiple times however they do not reply to my emails, messages or phone calls. I finally received a message today that seems to be an automated response advising of their standard cancellation policy. According to that policy I am to lose 50% of the total booking cost. I stand to lose $2200CAD and feel that this not acceptable as my flights have been cancelled because the travel ban put in place by our government due to Covid-19. I feel this should definitely fall within their extenuating circumstances. Furthermore, I work in law enforcement and all active members have currently had their leave of absences revoked until further notice due to Covid-19. This too should qualify me for their extenuating circumstances and allow me to receive a refund.

My family booked and paid for an entire week from 3/30/20 - 4/4/20. Due to the government shutdown, ban on travel and closing of all Disney parks I called to find out about refunds or rescheduling. Since it was 2 weeks until my trip. The operator told me to email the reservation dept which I did immediately. The reservations dept told me I had to have called 30 days prior. HoweverI had no way of knowing this would happen. They then sent me a liability clause of a t/cs which I supposedly signed. Instead of working with my a customer who was actually excited about visiting their property they made this a nightmare. They REFUSE to do anything to help at all. It's either use it or lose out on almost $1,500. This company is totally unprofessional and I say if anyone does decide to book through them make hope nothing outside of your control happens because you will be stuck like I am not fighting for my money back.

Executive Villas Florida refuses to provide a full refund even with a National coronavirus pandemic.
I booked a house with Executive Villas Florida (reservation ***) through VRBO for a stay in Orlando from April 2-7 for me and 15 family members. 2 weeks before our arrival my niece was struck with an unexpected traumatic brain and is currently in the hospital in grave condition. Additionally, the coronavirus forced the closure of* World and ***, which was the purpose of visiting with 8 children under the age of 14. After contacting Executive Villas Florida via phone, they told me to email them and they wouldn't discuss cancellations over the phone. After emailing them, I quickly realized they handled over email because it allowed them to hide behind the screen, be belligerent in their responses, and remain unanimous. The person I was corresponding with refused to provide me with their name after repeated requests. When explaining my family's situation and asking for a refund, they just continued to say that the house was ready and they wouldn't make any exceptions, even with a horrible family health situation and a national pandemic crisis. Every other hotel, airline, rental car, etc company I booked with for this vacation provided full refunds or offered penalty free rescheduling. Executive Villas Florida refused. They continued to state their standard refund policy and refused to make any additional concessions. The US government is advising against traveling and social gatherings, but Executive Florida Villas refuses to support that. I am losing $2,143.15 due to their poor business practices and questionable moral compass.

Rented a house from them in January. Arrived at the house and there was no running water. Went more than 24 hours in a house without running water.
I can't fit everything into this space so I am attaching below.