Value City Furniture

You still failed to explain what the additional $plus dollars I paid were for after all the pieces were "discounted." You basically discounted the pieces and then added the delivery and tax to the balance owedI feel you falsely advertised this promotionI met the promotion and you failed to return what I paid, instead, citing so-called discountsIt's in the receiptsThe explanation given is absolutely ridiculous

it is now October 13, and I have still not received my remote for my tv console fireplace I had the delivery scheduled two weeks after purchased due to knee surgery I still have been able to use my fireplace due to only being able to use it manually and I am on crutches trying to get around furniture to do that I was told that the remote would be sent to me and it's been over two weeks since The service technition told I would have a remote orderedI still haven't received it or had any contact from value city furniture telling me that it was ordered or on its way to me I did get a two pack cleaning kit delivered although my receipt does specify a pure promise care kit pack item # I would like to know the status of my remote control and if it is going to be mailed to me or personally delivered to me and how much longer I will not be able to use my fireplace

I think it is just reasonable and just because of all the troubles I went through to speaking to two different customer service and the man whho first dealt with my copaling is not only rude but unprofessional, stating tht I need to find a licensed techinician and look at my cooucThe only resolution I will accept is for us to be provded a new couch

Good Morning Ms. ***, I have been informed that Ms. [redacted] will be contacting you today to discuss compensation for the flooring. Please keep me informed and let me know if an agreement was reached so that I can respond to the BBB accordingly. Thank you, Karema H [redacted] Senior Analyst

On 10/11/2015, Mr [redacted] purchased the Adrian Chocolate 2-piece sofa and loveseatMr [redacted] picked up the merchandise on 10/13/On 11/29/Mr [redacted] scheduled a service call regarding the Adrian loveseat had a wrinkle in the fabric of the side of the loveseatThe service call was completed on 12/09/On 01/30/Mr [redacted] advised that the cushions on the Adrian Chocolate sofa were going flatStore Personnel ordered seat core and Mr [redacted] is set up for repair on the Adrian Chocolate sofa on 04/06/After receiving Mr***’s Revdex.com complaint the General Manager reached out to Mr***The General Manager has advised Mr [redacted] that we will replace all cushion cores of the Adrian Chocolate sofa on 04/06/The General Manager also advised that if Mr [redacted] is not satisfied with the repair we can then inspect the furniture to be returned for a refundI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

The partial credit offered was $which I do not believe is suffiecientI have been totally inconvenienced and the store does have any furniture that I likeThe store conpletely disposed of my furniture since Sat last week and did not call to give me any options of receiving it back as it was picked up prior to disposing nor did I receive a call after I had to call on Wed Aug at 6pm because I was waiting for my delivery since and did not receive yetWhen I called I was on hold to 30mins as the manager picked up to tell me they were helping other customers and the operations manager Maureen came back on the phone to tell me she assures me my merchandise was on the truck on its way to meThen I receive a call back at from Rebecca saying this merchandise was thrown away on Sat and nothing they can do to get it backI was also inconvenienced the prior week when I had an appointment noone showed up to which I spoke to Kaneeda about who's responding to this Revdex.com complaint , along with another appointment they only came to inspect my furniture and that was not explained to me then had to set up another day for them to come just for my merchandise to be picked up and not returned at all..Last Wed when I went into the store Rebecca kept ref a its like a car dealership they dont know until they know but I believe if the process is always the same then it should have been explained to me initially and I shouldve been given optionsIf I went into a restaurant and something was wrong with the food or service then management gives you your food free of charge and your money back if chargedI even asked the customer service manager above Kadeena if they can order my same set outside of the store and was told noThe store is not willing to be inconvenience or go out of their way but offer me $not even 25% of the price and furniture I have to settle forIve been in tears since this happened as this furniture was a set that was picked out by a love one that isnt here anymore along with the fact I really love this set and had it for 2years with decorations and other furniture all picked out to match this paticular furnitureI didnt go to court yet to exercise my consumer rights as I am not looking for any handouts but I will because this is not rightI simply asked if I have to settle for furniture I do not like then I should also be compensated with a full refund due to all of the inconvnience, frustration, and mental anguish this has causedI am also under doctor care aa I have been suffering through depression which I have paperwork for and to add on top of that this happens

In researching this complaint, we discovered Ms [redacted] was given a store credit to select a new itemMs [redacted] did select a new item and it was delivered to her home on March 14, Therefore, we consider this matter closed We apologize for any inconvenience Ms[redacted] may have experienced Ms [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751- Sincerely, Brandy L***

On 10/01/16, Mrs [redacted] purchased Lisbon Black Bar Stools and 5’x8’ Shag White RugThe stools were delivered to Mrs [redacted] ’s residence on 10/04/16.After reviewing Mrs [redacted] ’s complaint I have made contact with UPS to confirm the rug was sent back to the VendorNow that the information has been confirmed I have refunded the total value of the Rug back to Mrs [redacted] She should receive the refund back onto her card within the next 3-business days.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

I am not satisfied with this solutionI requested a refund, not a credit for my problem

When I did not get a call back from the store as promised and did not receive any indication my furniture would be delivered that week, I had to rent a truck to pick up the furnitureUpon bringing it home and removing the plastic (It was wrapped up and pouring rain that evening), I found that the frame was broken and the legs were sitting crookedI had to rent a truck the next day to return the furnitureThis cost me $plus I have now had to leave work on separate occasions.I went to another Value City Furniture store to pick out new furnitureThe sale had ended and I had to pay an additional $to have my new furniture delivered this time around.I am now asking to be reimbursed the $and the $I would be happy to provide receipts for these transactionsI would be happy to have the credit applied to my Value City Account.Regards, C***s

On 28/11/2018, Ms [redacted] made her purchase at one of our Value City Furniture store locationsThe furniture was delivered to Ms***’s residence on 2/24/2018.We understand Ms***’s concerns and apologize for the experience that she has had with our companyMs [redacted] spoke with the General Manager on 3/1/and the issues with the delivery have been resolvedThe property damage claims are being addressed by the General Manager as wellIf Ms [redacted] has any further questions or concerns, she can contact the sore location’s General Manager at ###-###-####She can also contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

Ms. [redacted] has spoken with our Insurance Adjustor and we have determined that Ms. [redacted] will work through her insurance company and we will be billed to pay for the damages. I apologize for the time it has taken to get this resolved. If Ms. [redacted] has any additional questions or concerns she may contact me direct.

On 06/21/2017, [redacted] purchased the Hanover youth full bookcase bed with storage and the Hanover deskThe merchandise was delivered to [redacted] ’s residence on 6/28/2017.After reviewing [redacted] ’s complaint I would like to inform him that the item purchased is a full size bedIf the item didn’t meet [redacted] ’s standards, Value City Furniture has a day worry-free return policy [redacted] didn’t contact Value City Furniture until 7/25/2017, requesting the sizing information for the bedAt this time [redacted] would have to contact the store Manager at the [redacted] *** location to request a reselectI apologize for any inconvenience [redacted] may have experienced If [redacted] has any further questions or concerns he may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 10/27/2014, Ms [redacted] purchased the Vantage power lift chairThe merchandise was delivered to Ms [redacted] ’s residence on 10/27/On 01/16/Ms [redacted] notified Store Personnel regarding the issues Ms [redacted] was experiencing with the Vantage power lift chairStore Personnel agreed to replace the Vantage power lift chairThe replacement was delivered to Ms [redacted] ’s residence on 01/23/Ms [redacted] notified Store Personnel regarding the same problems she was having with the original Vantage power lift chairIn the interest of Customer Service, the General Manager agreed to give Ms [redacted] a full refundAccording to our contract with Visa, we must process refunds to the original form of payment used to make the purchaseMs [redacted] received a full refund without the delivery feeI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

Several contact attempts have been made to Ms [redacted] in regards to picking up her furniture for a full refundToday Vale City Furniture will be picking up the merchandise and refunding Ms [redacted] in full I have not received any follow up emails for Ms [redacted] since our last conversation and I apologize for not giving a response Once Ms [redacted] ’s furniture is picked up today a refund will be processed and it takes 3-business days to reflect her account.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

Complaint # [redacted] Dana [redacted] ) Fri, 02/10/1:pm I wanted to let you know that # [redacted] against Value City Furniture has been resolvedI received store credit to use toward a new sectionalI will contact you again if I have any further issues [redacted]

My furniture was not delivered on the day it was supposed to be on May 7thThere was no call at all to notify me that my bedroom furniture would not be deliveredI am six months pregnant and I ordered furniture for a date that it was not feliveredRefunding me money that was rightfully owed to me was the least I asked for yesterdayWhy wasn't my furniture delivered on the date I requestedIt was moved to another date that o couldn't even accept the furniture because I workThe manager told me oh they must have just moved all the furniture to one dateShe also confirmed my bedroom set was available for delivery but was uncertain why it was not delivered

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I would like to know when I will be receiving my refund

Ms. [redacted] merchandise as set to deliver on 12/30/2015. After receiving the shipment at the delivery store location, one of the pieces to the Venti Mocha 4-piece sectional came in wrong. After speaking with the General Manager has advised that Ms. [redacted] received delivery of the Venti Mocha 4-piece sectional at her residence 01/02/2016. The General Manager has contacted Ms. [redacted] regarding her BBB Complaint. Ms. [redacted] is satisfied with the delivery on 01/02/2016. In the interest of Customer Service Ms. [redacted] has been offered to refund the delivery fee back. Ms. [redacted] can expect the refund within 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.

Per the response from Value City, "we expressly reserve the right not to honor pricing errors on this website when accepting an order online." I have attached the email I received where Value City has cleared accepted and processed my order I was simply waiting for the delivery to be scheduled Regards, [redacted]