USAA

September 13, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your August 5, 2016, renters claim.  I regret any frustration you experienced as a result of this matter.   Thank you for speaking with [redacted]...

[redacted], of our staff, who explained the moving and storage coverage available under a renters policy.  Ms. [redacted] remains available to assist you should you have additional questions.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
THANKS USAA!!!
[redacted]

May 18, 2015 Staff Sergeant [redacted], USA (Ret.) Complaint ID #: [redacted] Dear Staff Sergeant [redacted]: I am responding to your submission regarding your January 13, 2015, property claim. We regret any frustration or inconvenience you experienced as USAA is responsible for analyzing each loss...

on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy. Thank you for speaking with [redacted], of our Claims staff, who advised you that coverage would be afforded for this loss. Your adjuster will contact you further; however, should you have any additional questions, [redacted] remains available to assist you. Thank you for allowing us to review your concerns and respond to you. Sincerely, [redacted]

October 19, 2015 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your third submission regarding the accident on March 9, 2013. We appreciate you bringing your continued concerns to our attention. Our claims staff has followed up with you directly to address this matter and continues to be available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

January 28, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your eligibility for USAA products and services. We regret any frustration you may have experienced as we strive to provide quality service and accurate information to...

our entire membership. Thank you for speaking with [redacted], of our staff, who clarified that our business policy, to the extent allowed by law, prohibits USAA Bank (Bank) and its affiliates from doing business with a member who has caused the Bank to suffer a financial loss due to a bankruptcy. This restriction is in place for seven years from the bankruptcy filing date. However, as Mr. [redacted] advised, you are eligible for non-Bank products and services, including property and casualty insurance. I understand that you declined to quote any property and casualty insurance products when you spoke with Mr. [redacted] on January 7, 2016. Should you wish to obtain information regarding non-Bank products or services, please contact us at [redacted]. We appreciate you allowing us to review your concerns and to clarify our position. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: things always change with USAA and they keep giving me new dates etc. I was told that someone will be calling me but no one did about the banking issue. 
Regards,
[redacted]

May 22, 2015 [redacted]
[redacted]
Dear [redacted]: I am responding to your submission regarding your claim for damage to your property. I regret the inconvenience and difficulty you experienced. Please know that we are responsible for analyzing each loss...

on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy while considering our members’ circumstances, such as your deployment. Thank you for speaking with [redacted], of our staff, who explained that we were unable to access your property to evaluate the extent of the damage to your property. However, I understand that the inspection has been completed, and we will continue to work closely with you for a resolution. If you have any further questions, please contact [redacted], of our staff, who can be reached directly at [redacted] Thank you for allowing us the opportunity to review this matter and reply to you. Sincerely, [redacted]

February 26, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile policy.  I regret any frustration or inconvenience you may have experienced.
Thank you for speaking with [redacted], of our staff, who...

reissued your policy effective January 18, 2016, as a courtesy, which resulted in a one-day lapse in coverage.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

August 4, 2016
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding establishing a deposit account with the USAA Federal Savings Bank (FSB) and your automobile insurance policy with USAA.
We responded to your complaint on June 11,...

2013, and on October 31, 2014, and explained that you will be eligible to apply for new products and services with the FSB on March 12, 2017, seven years after the date of the bankruptcy filing.
As [redacted], of our staff, explained, the outstanding insurance balance stems from a previously cancelled policy. He also advised that this balance must be paid in full before a new automobile insurance policy can be issued.
Mr. [redacted], if the outstanding insurance balance is not paid in full, it will forfeit your ability to establish new products with the FSB when your bankruptcy expires. Consequently, both criteria must be satisfied before you can obtain new products and services with USAA. While we realize this is not the outcome you were expecting, we appreciate the opportunity to clarify our position.
Sincerely,
[redacted]

April 5, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile and homeowners insurance policies.  We regret any frustration or inconvenience you may have experienced.  Thank you for speaking with [redacted]...

[redacted], of our staff, who advised that we received the documentation that was requested from your father-in-law, and the policy termination notice was rescinded on March 28, 2017.  I hope that your conversation with Mr. Mayo reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you. Mr. [redacted], we appreciate you allowing us to review the matter and to reply to you.   Sincerely, [redacted]

September 20, 2016 Mrs. [redacted]Complaint ID #: [redacted]  Dear Mrs. [redacted]: I am responding to your submission regarding the automobile claim. Due to privacy laws in your state [redacted], of our staff reached out to you directly to address your concerns.  Should you...

wish to discuss the matter further, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find myself confused. Just to clarify, you have reached out to the attorney general regarding my auto claim? As you stated, I have already reached out to them and nothing further has been completed. Can I expect a response back from you again after you contact the attorney general? 
Regards,
[redacted]

September 15, 2016 Mrs. [redacted]Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your loan payoff from USAA Federal Savings Bank (FSB). Thank you for speaking with [redacted], of our FSB staff, who confirmed the loan payoff we...

sent to your prior lender on August 16, 2016, via FedEx, was cashed by that lender on August 19, 2016.  I hope that your conversation with her reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

June 5, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your homeowners policy.  I regret any frustration you experienced as a result of the matter. [redacted], of our staff, reviewed your account and...

confirmed that the policy was canceled effective May 22, 2015, and the cancellation notice was subsequently mailed to you on May 26, 2015.  I understand that you prefer not to discuss the matter; however, should you have any questions, Mr. [redacted] is available and he can be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]

February 13, 2017
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. Craddock:
I am responding to your submission regarding your auto insurance policy.
I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membership....

Thank you for speaking with Garrett [redacted], of our staff, who confirmed that your original auto insurance policy was reinstated without a lapse in coverage. Mr. [redacted] remains available to assist you should you have any additional questions.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 29, 2015
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your automobile insurance policy and credit card account.  I regret the inconvenience you experienced as we strive to provide quality service....


I understand you spoke with L[redacted], of our staff, who assured you that your feedback regarding the handling of your automobile policy would be shared appropriately.  As she recommended, please submit a Power of Attorney to USAA.
Regarding your credit card account payments, [redacted], of our staff, was unsuccessful in reaching you by telephone, and we would like the opportunity to discuss the reporting of your account to the consumer reporting agencies and your payment concerns.  At your convenience, please contact Mr. [redacted] at [redacted]
Thank you for allowing us to reply to you. 
Sincerely,
[redacted]Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.
This is an attempt to collect a consumer debt.  Any information obtained may be used for that purpose.

Complaint: [redacted]
I am rejecting this response because:It has now been four weeks since the accident and USAA seems to be doing nothing to resolve the situation.  It has been almost two weeks since my follow-up claim after I discovered additional damage while the car was in USAA possession.  Nothing has been done with that claim either.  Your response to me here is yet another attempt to stall this process.  I have been driving a rental car for four weeks and am no closer to a resolution that I was at the time of the accident.  This is unacceptable.  We need to come to an agreement on this claim and move on.
Regards,
[redacted]

May 14, 2015 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your March 26, 2015, automobile claim. I regret the frustration you experienced, and I appreciate you taking the time to speak with [redacted] of our staff. I understand she...

is currently working with you to have the liability decision reviewed. Ms. [redacted] will remain available to assist you until a final decision has been reached. Thank you for allowing us to reply to you. Sincerely, [redacted]

Ms. [redacted]
Complaint ID #: > [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your request for a secured credit card account from the USAA Federal Savings Bank (FSB)
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau...

(CFPB). We responded to the CFPB on June 24, 2016.
Thank you for the opportunity to reply.
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.