USAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

January 22, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding online access to your accounts. We understand each person has a unique financial situation and that certain life events outside of his or her control may cause...

difficulties. To the extent allowed by law, our business policy prohibits doing business with a member who has caused USAA to suffer a financial loss. This policy includes restricted access to usaa.com. Our representatives are available to process transactions or assist in servicing your existing accounts. Additionally, we offer a limited view of your accounts on mobile.usaa.com, which can supplement the account information you can get by mail or telephone. Thank you for speaking with [redacted], of our staff, who discussed your account status with you. We respectfully decline your request to reinstate your access to our website, and [redacted] remains available should you have additional questions. Thank you for allowing us to reply to you. Sincerely, [redacted]

August 11, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your auto claim.
Thank you for speaking again with [redacted], of our staff, about your concerns. Our records show that we agreed to reimburse you for the rental car as well as the police report, and the mileage driven to and from the police station. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 4, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding online access to your accounts. We responded to your complaint on January 22, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. With regard to your bank statements, [redacted], of our staff, confirmed that the documents will be delivered electronically. [redacted], we appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Ma'am, up until yesterday I was attending Warrant Officer Candidate School. Given the nature of this course I was obviously quite out of touch with what was going on. I have been a customer of yours for many years, and up until now have had no complaints regarding your policies or practices. However we clearly need to figure out what went wrong here. I have every faith that an honest mistake was made, for I have never known USAA to intentionally defraud customers. I look forward to speaking with you or your representative soon.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did receive calls from [redacted] that I was unable to answer. The two messages that he left were identical recordings and were inaudible and, therefore, I could not determine his name or a number to reach anyone by. I have since called and left a message that he has yet to return.While I understand that conclusions were made that put me liable for my owns damages, the professionalism of your staff was unacceptable. During the claim, I was passed from auditor to auditor and told multiple things that, in the end, turned out to be false. The damages are minor and do not hinder my daily life. My question to you is why I would stick with a "cut rate" insurance like yourself, paying over a hundred dollars a month for your services, when I could get the same "care" for less? And, if this were to happen again, should I expect the same outcome from your staff? If so, please let me know and this complaint will be solved immediately.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by USAA in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'd like to thank USAA for their efforts to listen and satisfy my concerns.  They have once again, reassured my confidence and validated my trust in them as my only insurance carrier.I'd also like to thank the  Revdex.com for their role as a mediator.
Regards,
[redacted]

April 16, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your March 13, 2015, automobile total loss claim. Thank you for bringing your additional concerns to our attention. I understand that you spoke with [redacted], of our staff, who confirmed you received the payment and that you were not charged any fees. If you need additional assistance, please contact [redacted] at [redacted] or ###-###-####, Extension [redacted]. We appreciate the opportunity to respond to you again. Sincerely, [redacted]

January 15, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding your November 14, 2014, automobile insurance claim and regret any frustration this matter has caused you. Thank you for discussing this matter with [redacted], of our...

Claims staff, who addressed the reasons for the delays you experienced. As [redacted] explained, she will continue to work with you to bring your claim to an appropriate resolution. I appreciate the opportunity to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I dont want to accept it because the complaint has not been resolved yet. What is the next step I have to do?
Regards, [redacted]

November 27, 2015Mrs. [redacted]Complaint ID #: [redacted]Dear Mrs. [redacted]:I am responding to your submission regarding the reporting of your credit card ending in [redacted].Thank you for speaking with [redacted], of our staff, regarding your insurance premium payment.The USAA Federal Savings Bank...

requested the removal of the delinquent reporting of your credit card ending in [redacted].  Our records confirm that we received your Consumer Financial Protection Bureau (CFPB) submissions about the reporting of your credit card ending in [redacted], and we will respond to the CFPB submissions accordingly.We appreciate the opportunity to reply.Sincerely,[redacted]Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Complaint: [redacted]
I am rejecting this response because:After receiving a phone call from Mr. [redacted], he only forwarded the phone call to [redacted]. After being transferred to special investigator [redacted] he informed me that he was still awaiting a phone call from [redacted]. M[redacted] informed me prior to this that he had already contacted Mr.[redacted] and left him a  voice mail. After this brief dispute, Mr.[redacted] agreed to contact [redacted]l directly. 
Regards,
[redacted]

January 29, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile insurance policy. Our records reflect that the policy was issued to you with an effective date of August 3, 2013, and that at your request we canceled the policy...

with an effective date of September 27, 2013. I understand you spoke with [redacted], of our staff, who explained that we did not receive a payment from you for the time that coverage was provided to you and that we require the payment before a new policy can be issued. We respectfully decline your request to clear the amount from your account. Mr. [redacted], thank you for allowing us to reply to you. Sincerely,
[redacted]

October 20, 2015 [redacted]
[redacted] Dear [redacted]: I am responding to your submission regarding your April 17, 2015, automobile claim. I understand [redacted], of our staff, sent you an email regarding this matter on October 1, 2015, and...

you indicated that you were satisfied with the resolution. Should you have any questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: USAA continues to reject the value of my vehicle that is stipulated in court documents. This is a very complex situation and despite being member of USAA for 20 years our loyalty to the company they were unwilling to resolve this manner. Other insurance companies have the decency to honor a legal document/settlement instead of valuing a car at the market value knowing that the car value is significantly lower because of the VW cheating emissions scandal. We are not satisfied nor will we be because this was never resolved in the manner it should have been. 
Regards, [redacted]

June 22, 2016 Sergeant First Class [redacted], USA Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your second submission regarding your Valuable Personal Property Policy. We responded to your complaint on June 14 2016. While we recognize that you disagree with the outcome, we feel confident that the correct decision has been made. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

June 16, 2017
Mr. [redacted] Complaint ID #: [redacted]
 Dear Mr. [redacted]:
I am responding to your submission regarding your rental car coverage. I regret any frustration and inconvenience this situation may have caused you.
Thank you for speaking with [redacted], of our staff,...

who explained your rental car coverage, and confirmed that we agreed to extend the rental car for two additional days. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 25, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the January 16, 2015, automobile claim involving [redacted] and a USAA insured. I regret the frustration you experienced as we strive to provide quality service and...

efficient claims handling. Our employees are expected to be proficient and informative and to handle claims in a timely manner. Please know coaching has been provided to those involved to ensure others do not have a similar experience. Thank you for speaking with [redacted], of our Claims staff, on February 19, 2015, who confirmed that we needed the correct vehicle title in order to finalize the total loss settlement. I understand that on February 24, 2015, we verified the vehicle title had been received and the claim payments have been issued to you and your lien holder, respectively. As [redacted] advised, we have reviewed your rental reimbursement and approved payment for additional rental expenses. [redacted], should you have additional questions, [redacted] remains available to assist you, and he can be reached at [redacted] or ###-###-####, Extension [redacted]. Thank you for allowing us to review your concerns and to reply to you. Sincerely, [redacted]

July 24, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding your automobile loan with the USAA Federal Savings Bank. We replied to your complaint on July 9, 2015, and advised that we would respond to the Attorney General of Washington about your concerns. Our records confirm that you have since filed an inquiry with the Office of the Comptroller of the Currency (OCC). We responded to the Attorney General of Washington and to the OCC on July 24, 2015. We appreciate the opportunity to respond; however, we consider this matter closed. Sincerely, [redacted]

January 18, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your November 5, 2016, automobile claim, and I regret any frustration you experienced as a result of this matter. We are responsible for analyzing each loss on...

its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy Thank you for speaking with Angelica [redacted], of our staff, who explained the total loss evaluation process and how we determined the settlement value.  Ms. [redacted] identified an opportunity regarding the missed options in the first appraisal as well as your escalation request, and coaching was provided to ensure other members do not have a similar experience.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]