USAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]9, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Just yesterday, I called USAA concerning this, and all checks out okay on my end.  Why would they 'open tickets' in the IT troubleshooting department if it was on my end?!I'm calling [redacted] directly immediately.
Regards,
[redacted]

September 29, 2016   Sergeant [redacted] Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank and I regret a frustration this matter may have caused.   Thank you for speaking...

with [redacted], of our staff, who discussed your concerns.  Our records indicate that your transfer was completed on September 19, 2016.  In addition, all research fees have been refunded.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

May 17, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]   I am responding to your submission regarding your December 2, 2016, automobile claim.   Alan [redacted], of our staff, was unsuccessful in his attempts to reach you to discuss your...

concerns.  Mr. [redacted] conducted a thorough review of your claim and while we recognize you disagree, we feel confident that the correct decision has been made.  Please refer to our letter dated April 6, 2017, for details, or if you have additional questions, Mr. [redacted] remains available to assist you.         We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

May 10, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding a deposit hold with the USAA Federal Savings Bank (FSB).
Our records confirm that you filed an inquiry with the Office of the Comptroller of the Currency...

(OCC).  We will respond to the OCC accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

October 30, 2015Mrs. [redacted] Complaint ID #: [redacted]Dear Mrs. [redacted]: I am responding to your fourth submission regarding the accident on March 9, 2013. In response to your concerns, a letter was mailed to you on October 26, 2015.  We ask that you follow up and communicate with your adjuster directly to ensure your situation is addressed.  Thank you for allowing us to reply to you. Sincerely,[redacted]

June 18, 2015 [redacted]
[redacted] Dear Ms. [redacted]: I am responding to your submission regarding your property insurance. Our employees are expected to be courteous and informative in order to properly assist our members with their needs, and I regret any frustration you...

experienced. Please know that USAA works very hard to balance our commitment to individual members with our obligation to the association as a whole. Because of the occupancy information we received, it was necessary for us to take the appropriate underwriting action. I understand that on June 12, 2015, all of the essential underwriting criteria were reviewed with you, and rental property insurance coverage was issued effective June 19, 2015. Ms. [redacted], our decisions and actions are not made without careful consideration, and we remain committed to our mission of serving our members. Thank you for the opportunity to review your concerns and to respond to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I am not satisfied with seeing a collision on my record PERIOD! There was no collision, I hit a pothole! When you look at my record you see "2005 BMW 325I 4D —Loss Type: Collision —Loss Date: 02/15/2017". I want that removed please! I understand that IF you look deeper into the "CLAIM" you see it is "Report Only"Status of Claim(Opens Pop-up Layer)Report OnlyUSAA Number(Opens Pop-up Layer)[redacted]Loss Date02/15/2017Type of ClaimAutomobile: Collision —Object in roadInsured Vehicle2005 BMW 325I 4D Location of LossSpokane, WAbut that is only after you open the claim. I was told that [redacted] must have not meant to actually file the claim but just put remarks. So USAA admitted the mistake and I want it reversed. I so appreciate your cooperation here.
Regards,
[redacted]

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I am responding to your submission regarding your automobile insurance policy.
Thank you for speaking with [redacted], of our staff, who confirmed that your ex-spouse and her vehicle were removed from...

your automobile policy effective December 10, 2015.  As Mr. [redacted] advised, the amount due to prevent a nonpayment cancellation was revised based on the adjustment to your policy.  I understand that you will continue to work with Mr. [redacted].
We appreciate your membership and the opportunity to address your concerns. 
Sincerely,
[redacted]

August 12, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding the automobile claim.   We performed a scene investigation that included video of the lights at the intersection at the time of day the incident occurred,...

and it clearly shows you had a flashing red light and failed to yield the right of way.  An email with our liability determination was sent to the vehicle owner on August 8, 2016.  If you have additional questions, [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

February 15, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding a fraud investigation. According to the Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available on usaa.com, "If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may 'freeze' (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities." As such, an investigation was initiated, and the joint savings account you shared with Staff Sergeant DeAngelo J. Carr was placed in a credits-only status in November 2015. It is important to note that the status of your individual checking account was not changed or restricted. Our records reflect that, in accordance with the DAD, the funds in the joint savings account were used towards a debt that you or the joint account holder has with the FSB, and then the account was closed. Should you have further questions, [redacted], of our staff, remains available to discuss your joint savings account with you. We appreciate the opportunity to review your concerns again; however, with the absence of any new information, we consider this matter closed. Sincerely, [redacted]

February 28, 2017
Mrs. [redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the cancelation of your automobile insurance policy. We regret any frustration this matter may have caused you as we strive to provide quality service to all our...

members.
Thank you for speaking with [redacted], of our staff, who explained the policy remained active because USAA did not receive clear cancelation instructions. As a courtesy, we have canceled the policy effective January 18, 2017, and the associated fees have been waived.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

October 21, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding the automobile claim, and we regret any frustration or inconvenience you experienced as a result of this matter.   We analyze each loss on its own...

merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy.  Thank you for speaking with [redacted], of our staff, who explained the supplement process if additional accident related repairs are needed, as well as the use of Quality Recycled Parts (QRP).  The QRP warranty is at the bottom of the estimate you were provided.  Based on the date you will be taking your vehicle to the shop, a rental reservation has been set up.  Ms. [redacted] also verified the estimate would be revised to remove the front bumper damage that you confirmed was not accident related.   While it’s clear we didn’t provide the level of service you deserve, we respectfully disagree with your allegations of wrongdoing. If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

January 15, 2016 Ms. [redacted]. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your automobile claim. We were unable to identify the appropriate claim based on the information supplied and have been unable to reach you at the telephone number you provided....

Please provide us with the claim number, insured name, address, and/or other additional information that may assist us in locating the correct file. Thank you for allowing us to reply to you. Sincerely, [redacted]

July 30, 2015 [redacted]
[redacted]
[redacted] I am responding to your submission regarding your June 21, 2015, automobile claim. I regret any the frustration you experienced as we strive to provide quality service and fair claims handling to...

our entire membership. I appreciate you discussing this matter with [redacted], of our staff, on July 29, 2015. As Ms. [redacted] explained, another review of the claim details will be completed to ensure the correct liability decision is reached. We have received the accident scene diagram, and your adjuster will continue to work with you to obtain any additional information needed to re-investigate your situation. Thank you for allowing us to review your concerns and to respond to you. Sincerely, [redacted]

[redacted]
Complaint ID 11093230     
Dear Mrs. [redacted]:
This is in response to your inquiry regarding the October 13, 2015, claim. We regret any frustration this matter may have caused.
During our review of the claim, we identified opportunities for improved...

claim communication.  We have provided coaching to those involved to ensure improved performance in future situations.  
I understand that on February 5, 2016, [redacted] of our Advocacy Resolution Team spoke with you and apologized for the service you received.  As she explained, we have approved payment for the additional loss of use, and for the amplifier and speakers that were in your vehicle at the time of the accident. 
     
Mrs. [redacted], should you have additional questions regarding this matter, Ms. [redacted] remains available to discuss your concerns.  She can be reached at [redacted].
 
Sincerely,
[redacted]

October 13, 2016 Master Sergeant [redacted], USAFComplaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding your homeowners claim. Due to privacy laws in your state [redacted] and [redacted], of our staff reached out to you...

directly to address your concerns.  Should you wish to discuss the matter further, Ms. [redacted] and Ms. [redacted] remain available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I am pursuing a complaint with both CT Insurance Dept and Revdex.com. The fact that USAA has responded to CT Insurance Dept, does not obviate any of the issues I am pursuing via Revdex.com.
Regards,
[redacted]

July 28, 2016 Mr. [redacted]. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your June 26, 2016, automobile claim and your Total Loss Protection (TLP) coverage with the USAA Federal Savings Bank (FSB). Thank you for speaking...

with [redacted], of our FSB staff, who assisted with the expedited processing of the TLP payment, resulting in the closure of the auto loan on the total loss vehicle.  I understand that [redacted], also of our staff, spoke with you regarding the rental limitation on total loss claims.  If you have additional questions, Ms. [redacted] and Mr. [redacted] remain available to assist you. We appreciate you allowing us to reply to you.   Sincerely,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, I am awaiting documentation (letters) from USAA stating all accounts are closed and all issues have been resolved. Please let USAA know that my lsat 2 phone calls to USAA, I was transferred 17 times. It has taken almost two months for this to get resolved and I am grateful for all (Revdex.com and USAA) that has helped to resolve this.
Regards,
[redacted]