USAA

Complaint: [redacted]
I am rejecting this response because:
The fact that your credit union took longer than any credit union we have ever dealt with,  to supply us with debit cards,  which since you do not have any actual branches for us to go to, to withdraw money,  is the only way for us to access our money,  is extremely unacceptable and your company needs to find a way to rectify that situation so that future customers are able to pay their bills in a timely manner unlike we were. Also an apology needs to be made to my husband and myself for the THREE times we were hung up on by your customer service reps.  
Regards,
[redacted]

August 17, 2017
Ms. [redacted]
[redacted]
Dear Ms. [redacted]
I am responding to your submission regarding your automobile claims.
Unfortunately, [redacted] of our staff, was unable to reach you by phone to address your concerns. Nonetheless, after a thorough...

review, she confirmed your deductible applies to both claims. If additional repairs are required we will review upon receiving an estimate or your request for a re-inspection. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 4, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your homeowners claim and your home mortgage appraisal with the USAA Federal Savings Bank (FSB). Our records indicate a copy of the requested repair estimate was mailed to you on January 20, 2015, and a copy of the home appraisal was provided to you online two days later. We have enclosed a copy of each document here for your convenience, and you may also log on to usaa.com and go to “View Documents” to review the appraisal. Unfortunately, [redacted] and [redacted], of our FSB staff, were unsuccessful in their attempts to reach you to discuss the home mortgage appraisal. [redacted] and [redacted] remain available and can be reached at [redacted] or ###-###-####, Extension [redacted] and Extension [redacted], respectively. We appreciate the opportunity to respond to you again. Sincerely, [redacted] Enclosures

October 20, 2015 [redacted] Complaint ID #: [redacted] Dear Private Weeks: I am responding to your submission regarding your accounts with the USAA Federal Savings Bank (FSB). As indicated in a prior notice we sent to you, consistent with federal law, the FSB is required to obtain...

information that allows us to verify our customers. Thank you for speaking with [redacted] of our staff, who discussed your concerns and the FSB’s decision to discontinue doing business with you. Ms. [redacted] remains available to assist should you have any further questions. Thank you for allowing us to reply to you. Sincerely, [redacted]

July 6, 2016
 
Sergeant First Class [redacted], USA (Ret.)
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]:
 
I am responding to your submission regarding your June 11, 2016, homeowners claim.
 
I understand [redacted], of our staff, spoke with you about the...

claim.  As she explained, a thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision.  We analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy.  While we regret any inconvenience this matter may have caused you, we respectfully disagree with your allegations of wrongdoing.  If you have any additional questions, Ms. [redacted] remains available to assist you.
 
Thank you for allowing us the opportunity to review your concerns and reply.
 
Sincerely,
 
[redacted]

February 23, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your term life insurance application.  I regret any frustration this situation has caused.   Thank you for speaking with [redacted], of...

our staff, who carefully reviewed your account.  He verified that there was never a promise made to insure.  He confirmed that you were advised that a decision was subject to review of medical records.  Mr. [redacted] determined that the decline decision will stand due to your medical history.  If you have any other questions regarding this matter, Mr. [redacted] remains available to assist you.   We appreciate the opportunity to review your concerns and reply to you.   Sincerely,   [redacted]

June 3, 2016 Mrs. [redacted]. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding the credit card you hold with USAA Federal Savings Bank (FSB). I regret any inconvenience you experienced as we strive to provide quality service to our entire membership. Thank...

you for speaking with [redacted], of our FSB staff, who reviewed your account, verified your address, and reimbursed the $25.00 late fee. As you discussed, she remains available to confirm your next statement is delivered to your current address. We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

November 1, 2016
[redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the October 20, 2016, automobile claim.
Our records confirm that your spouse, Mr. [redacted], filed an inquiry with the North Carolina DOI. We will respond to...

the North Carolina DOI accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

October 29, 2015Ms. [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:I am responding to your submission regarding your automobile claim.  We were unable to identify the appropriate claim based on the information supplied and have left you messages requesting additional details. ...

Please provide us with the claim number, insured name, address, and/or other additional information that may assist us in locating the correct file.  Thank you for allowing us to reply to you.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for quickly looking into this matter and working efficiently to fix the situation. Although after the problem was resolved I was unable to get the larger pickup truck due to availability issues outside your control I feel that in the future I will have a better outcome and hopefully other fellow veterans.
Regards,
[redacted]

November 21, 2014
[redacted]
Complaint ID #: [redacted]
Dear [redacted]
This letter is in response to your November 10, 2014, rebuttal submission regarding the September 19, 2014, automobile claim.
We provided detailed responses to the Pennsylvania Insurance Department and the State of Delaware Department of Insurance on November 11, 2014, and November 14, 2014, respectively.
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

January 16, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your Roth IRA Personal Pension Annuity (PPA) with the USAA Life Insurance Company. We strive to provide quality service to our entire membership, and our employees are...

expected to provide accurate information. I apologize for any frustration you may have experienced as a result of this matter. Thank you for speaking with [redacted], of our staff, who explained the situation and provided you with an option for accessing the cash value in your traditional IRA PPA, but you advised that you would call back if you were interested. Should you have further questions, [redacted] remains available to assist you and may be reached at [redacted], Extension [redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:I am always amazed at the willingness of businesses to LIE in order to make themselves look better.  I spoke to [redacted] about this matter over the phone.  SHE ACKNOWLEDGED THAT I WAS [redacted]NEVER[redacted] SENT A LETTER NOTIFYING ME THAT THE PAYMENT WAS DECLINED.Why the [redacted] is USAA now lying about this?  [redacted] said:> Our records reflect that on September 23, 2014, an insurance statement was generated advising you> that $277.41 would be debited from your checking account on October 1, 2014, and $277.42 on> October 15, 2014.  On October 3, 2014, we notified you in writing that the automatic payment was> declined by your financial institution.  The notification also explained that as a result of the> declined transaction, your Automatic Payment Plan (APP) was canceled.  On November 5, 2014, a> delinquency notice was mailed to you explaining that a $200.26 payment was due by November 13, 2014,> which included a $15.00 late fee.  On November 15, 2014, your online insurance payment for $569.83> was received.Go back and listen to the phone call between me and [redacted].  She even said that it was USAA policy - that their system does NOT generate ANY notice UNTIL the late fee has been issued!!!!!I NEVER RECEIVED A NOTICE IN SEPTEMBER OR OCTOBER SAYING THAT $277.41 WOULD BE DEBITED FROM MY CHECKING ACCOUNT.  (First off, the automated payment plan was for a credit card, NOT a debit card - seriously, did you even [redacted] try when you decided to make this [redacted] up?).  [redacted] made no mention of this in our phone call, and even said that your system does not send out these notices.I NEVER RECEIVED A NOTICE ON OCTOBER 3RD, NOR ANYTIME SINCE, SAYING THE PAYMENT WAS DECLINED.    [redacted] made no mention of this in our phone call, and even said that your system does not send out these notices. Seriously people, what the [redacted] is wrong with you?  [redacted] reversed the $15.00 late fee, confessed that the system had known issues and apologized (several times) that NO notices were sent prior to being charged the late fee.  And now here you are LYING: - you LIED about the type of charge (credit not debit) - you LIED about sending a notice of the automatic payment - you LIED about sending a notice of declined payment.That's a shame. I had this all worked out with [redacted], but now that you have LIED to the Revdex.com, I'm rejecting your response.  IF YOU DO NOT ADMIT YOU HAVE LIED, I WILL FILE A COMPLAINT WITH THE DIVISION OF INSURANCE.Have fun with that.Regards,[redacted]

October 21, 2016
Ms. [redacted]
Complaint ID # [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your September 28, 2016, automobile claim. I appreciate the opportunity to respond.
In the event of a loss, we are responsible for making decisions in accordance with...

the terms, conditions, and limitations of the policy. A thorough review of your situation was completed, and our investigation determined that your father removed the 2006 Nissan Altima from his policy in November 2015, via usaa.com. However, we have no documentation indicating the vehicle should have been added to your policy; therefore, coverage cannot be extended.
[redacted] has been unsuccessful in his attempts to speak with you regarding the aforementioned. However, if you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 28, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile insurance claim.
Our records confirm that you filed another inquiry with the Ohio Department of Insurance (DOI). We will respond to the DOI...

accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

April 15, 2015 Specialist [redacted], USA Complaint ID #: [redacted] Dear Specialist [redacted]: I am responding to your submission regarding your USAA Federal Savings Bank (FSB) checking account. As [redacted], of our staff, advised, the FSB sent you a Notification of Overdraft along with...

monthly bank statements showing the account was overdrawn. After being overdrawn for over 40 days, the account was charged off for $111.15, and an Advice of Closed Account notice was mailed to you. [redacted] explained that you would need to contact the collection agency to make payment arrangements and to discuss removing the account from collections. We would like to discuss your auto insurance policy with you at your earliest convenience. Please call [redacted], of our Policy Service staff, at [redacted]) or ###-###-####, Extension [redacted]. She will be happy to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

August 15, 2016
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your concerns with reimbursement for your damaged property, and I regret any inconvenience you may have experienced with this situation
I understand that [redacted]...

[redacted], of our staff, spoke with you about your concerns. As she explained, the payment issued is for the cost to repair only the damaged part of the fence. A Claim Service Manager also agreed to reimburse you an amount to stain the fence. Should you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

November 6, 2015Mrs. [redacted]Complaint ID #: [redacted]Dear Mrs. [redacted]: I am responding to your submission regarding your USAA mortgage loan.  We understand each person has a unique financial situation, and certain events beyond one’s control may cause difficulties.  We regret the...

frustration and inconvenience you experienced with USAA in trying to complete the closing of your home.  A review of your account determined that after the foreclosure process began, [redacted], the servicer for the loan, was advised on October 26, 2015, that the home had been sold on October 20, 2015.  The same day [redacted] was notified of the sale of the home, a payoff statement was mailed.  [redacted] has confirmed that the loan was paid in full on October 29, 2015, and the foreclosure proceedings ceased.  [redacted], of our USAA Bank staff, was unsuccessful in speaking with you about this matter.  Should you have any further questions, Ms. [redacted] remains available to assist you and can be reached at [redacted]  Thank you for allowing us to research this situation and reply to you.  Sincerely,[redacted]

November 14, 2016
[redacted] Complaint ID # [redacted]
Dear Ms.[redacted]
I am responding to your submission regarding your May 20, 2016, automobile claim. I appreciate the opportunity to respond. We regret the frustration and inconvenience you may have experienced, as we strive to...

provide quality service to our entire membership.
A thorough review of your situation was completed, and our investigation determined that a payment for the repairs to your vehicle was issued on November 10, 2016. If you have additional questions, [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 2, 2015Mrs. [redacted] Complaint ID #: [redacted]Dear Mrs. [redacted]:I am responding to your submission regarding your homeowners claim and a checking account with the USAA Federal Savings Bank (FSB). [redacted], of our staff, was unable to reach you to discuss your concerns...

regarding your claim, and I understand that a settlement payment was issued to you.  If you have any questions, Mr. [redacted] remains available to assist you.  Regarding your checking account, our records indicate that consistent with the Depository Agreement and Disclosures (DAD), which is provided to all account holders when an account is opened, actions were taken on your initial deposit to offset a negative balance you had on a bank account you held with the FSB.  The DAD explains that the setoff of funds may occur at any time, without prior notice or demand, to pay any debt, whether direct or indirect, that you have with FSB.  For further details on this account, you may contact us at [redacted]  Thank you for allowing us to reply to you.  Sincerely,
[redacted]