USAA

Complaint: [redacted]
I am rejecting this response because:
I think myVW has been paid off finally after 3 months. I totally disagree about the time line sent to me. I can't tell you how many times my husband called USAA reps and they didn't call back. 3-4 times a day with no response! Weeks and weeks which turned into 3 months of aggravation. I still don't see why I should be satisfied. I have no car and no money to put towards a car. I have been begging for rides and missing hours at work. I'm so sick of this crap. I got a freaking check for 400 on Friday. Thats supposed to make me forget all the time and money I have lost???? USAA is a joke and doesn't care about me for sure. I would NEVER do business with these people!
Regards,
[redacted]

April 26, 2017
Mr[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your claim. I regret any inconvenience this situation caused you.
Thank you for speaking with [redacted], of our staff, and confirming your...

concerns have been addressed. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did send an email stating that my tax documents were located in the document folder in my account on 22 January.  Over the course of the next few weeks they also sent me other emails stating the same for other tax documents they were required to submit.  They failed to actually post the tax documents from the 22 Jan email to the document section as stated in the email.  It wasn't until the day after I filed my taxes that I noticed this failure because I believed I had filed all the documents they had submitted because they told me via email they had submitted them.  After calling USAA and requesting if they had the documents they said they did and that's when they said we don't know why they weren't posted and then posted them on 17 Feb, they also said, "not to worry because we have sent them to the government."  USAA stated they told me in an email to the effect they took care of all the proper administration leading me to believe all the documents were located in their document holder until I had to find out for myself the documents weren't all there and they missed my 1099Q's forcing me to call USAA in order to get USAA to actually post them.  Another one of USAA's failures has cost me time; much needed time at home with my family.  Their lack of detail is not a surprise.  Simply put they failed to mention they didn't post the actual documents until I asked for them on 17 Feb to the location they mentioned in their 22 Jan email.  If they took the time to look at the dates they would have noticed and a simple apology would have been great.  Thank you Revdex.com for taking the time out to look out for us the way USAA claims they do.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Per telcom February 3, 2016, [redacted] (?) of USAA, my complaint shall enter voluntary ARBITRATION.  This voluntary arbitration shall not be binding; therefore, if my argument is not satisfied I reservemy right to petition a formal hearing in court.
Regards,
[redacted]

January 12, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding your automobile claim. After further review, we agreed to replace the two tires, and we notified you of our decision on December 24, 2015. We issued a supplemental payment to the...

repair facility and confirmed the vehicle repairs are complete. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I'm still waiting for the car to be fixed. Not sure if the approval from USAA takes so long as dealer told me they would call me schedule and the only call I got was that they will call me to schedule. The accident happened a few weeks ago and aside from dearly having to do with this, the few occasions over my entire life that we were hit by others who were at fault... the parties insurance companies all handled repairs pretty fast. Not in this case. Since nothing has been done other then after 8 attempts USAA employee finally answer a call AFTER I filed the Revdex.com complained, nothing else has been done.
Regards,
[redacted]

Hello - I received a second response from the company that they are rejecting my complaint and consider it "closed." So I don't want to reply on the Revdex.com website and have my comments sent back to the company, since we are not making any progress on a resolution. Please advise if there is anything else you can do or if I need to explore other options for resolution. Regards - [redacted]###-###-####

October 30, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your submission regarding funds transfers to your checking account with the USAA Federal Savings Bank (FSB).  Our employees are expected to be courteous and informative, and I regret...

if this was not your experience.[redacted], of our staff, was unable to reach you to discuss your concerns.  Nonetheless, she completed a thorough review of your account and found that the handling was appropriate.  Our records indicate that your external bank placed a stop payment on two funds transfers; therefore, the two $5.00 returned item fees were applied appropriately.  Ms. [redacted] confirmed that both fees were credited to your account as a courtesy.  No additional fees associated with the returned funds transfers were assessed by the FSB.  Please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we deny any allegations of wrongdoing.[redacted], thank you for allowing us to review the matter and to reply to you.  Should you have any further questions, Ms. [redacted] can be reached at [redacted]
Sincerely,[redacted]

November 28, 2014Gunnery Sergeant [redacted], USMCComplaint ID#: [redacted]Dear Gunnery Sergeant [redacted]:I am responding to your submission regarding your homeowners insurance claim for theft of personal property. I regret the frustration you experienced as we strive to provide quality service...

and fair claims handling toour entire membership.Thank you for providing notarized statements and for corresponding with [redacted], of our staff, via the Claims Communication Center.  As [redacted] explained, we requested proof of ownership for the stolen items because it is a condition of your policy.  Your adjuster will continue to work with you to bring your claim to an appropriate resolution.We appreciate your service to our country and the opportunity to respond.Sincerely,[redacted]

February 17, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the February 2, 2016, automobile accident involving another USAA-insured driver. I regret that we did not meet your...

service expectations as we make every effort to ensure our members’ claims are handled efficiently and accurately. Your feedback has been shared with the appropriate areas. Thank you for speaking with Charles Perry, of our staff, who verified that we needed additional information, from the rental vehicle company, in order to determine which insurance company would be handling the claim. I understand you spoke with [redacted], of our Claims staff, regarding the next steps to ensure your vehicle is repaired. We appreciate you allowing us to review your concerns and to reply to you. Sincerely,
[redacted]

October 17, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your USAA Savings Bank Secured Platinum Visa card.  I regret any inconvenience this has caused you. Thank you for speaking with [redacted]...

[redacted], of our staff, about your concerns.  As she explained each payment is assessed independently; therefore, hold times will vary.  I understand that she advised you since the payment was made from an external account, the payment is more likely to have a hold on it.  If you have additional questions, Ms. [redacted] remains available to assist you.     We appreciate the opportunity to look into this matter and respond to you.  Sincerely, [redacted] Credit Cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have decided  that I will allow the NH Insurance Department to investigate this matter now.  This decision that I have made in no way indicates that I am  satisfied with USAA's handling of this matter up until this point.[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] i have asked several times for a summary report of USAA's finding including sketches etc.  I have spoken with Mr. [redacted] who says it's not USAA's policy to send such a report when asked.  I asked how our case was closed, he said it was discussed in a room and voted on and that was las that would happen.  There appears to to be no summary of my claim.  No report of why the decision 50/50.  I have been told the police officers report was not admissible because he did not list a rationale.  He was not interviewed or contacted  to get on either.    I don't believe USAA will change its findings because it is not in their fiscal interest to do so because both parties in this incident are insured by the same company.   No need to continue with this its not going anywhere.

January 2, 2015 Captain [redacted], USNComplaint ID #: [redacted] Dear Captain [redacted]: I am responding to your submission regarding your homeowners insurance policy and your October 1, 2014, homeowners claim.   USAA works hard to ensure that our members are...

adequately insured in the event of a loss, and establishing accurate rebuilding costs helps us to accomplish this goal.  Although the economy has impacted the market value of homes in some areas, the market value differs from the replacement cost, which includes debris removal, availability of work, permits and inspections, decreased productivity working around existing structures, neighborhood restrictions, building code compliance, and architectural fees.  Thank you for speaking with [redacted], of our Member Advocate Team, about this matter.  I understand [redacted] offered to review dwelling coverage and deductible options with you, and he remains available to assist you at [redacted], Extension [redacted]. Regarding your homeowners claim, we are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy, which includes applying recoverable depreciation.  We regret any confusion or frustration this situation caused you and appreciate you speaking with [redacted], of our Claims staff, about your concerns.  I understand a payment for the full settlement of your claim was issued on December 31, 2014.  If you have need further assistance, [redacted] can be reached at Extension [redacted]. While we realize this is not the outcome you were expecting, we appreciate the opportunity to explain our position.  Please know that USAA complies with regulatory guidelines and acts in accordance with our core values of service, honesty, integrity, and loyalty.  Thank you for allowing us to respond to you. Sincerely, [redacted]

December 30, 2015
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your October 2015 homeowners claim.  Although we regret your frustration, it is and has always been our intent to handle your claim...

appropriately and professionally, and the feedback you provided has been shared with the appropriate parties. 
I understand that [redacted], Claims Service Manager, reviewed your situation and left a message for you on December 21, 2015, and that a check payment was issued to you that same day.  Should you have further questions regarding this payment, Ms. [redacted] remains available to assist you.  Your adjuster will also continue to work with you to conclude your claim. 
Thank you for allowing us to review your concerns and reply to you. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
*Note - conditionally. If we receive a letter in March, again after we have been told the issue has been resolved, I will re-open the complaint. 
Regards,
[redacted]

January 11, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your automobile insurance policy.   Our records confirm that you filed an inquiry with the Washington Department of Insurance (DOI).  We will...

respond to the Washington DOI accordingly.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

August 9, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your homeowners claim.
Thank you for speaking with [redacted], of our staff, about your service experience. We appreciate your feedback and have forwarded it to the...

appropriate area. Per your request, we are further reviewing the claim. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

November 3, 2014
Chief Warrant Officer [redacted], USAR
Complaint ID #: [redacted]
Dear Chief Warrant Officer [redacted]:
I am responding to your submission regarding your homeowners claim. 
Our records confirm that you filed an inquiry with the Texas Department of...

Insurance (DOI).  We will respond to the Texas DOI accordingly.
Thank you for the opportunity to reply.  
Sincerely,
[redacted]