USAA

[redacted]
[redacted]
[redacted]
[redacted]
I am responding to your submission regarding correspondence received at your residence addressed to the previous tenant.
[redacted], of our staff, was unsuccessful in her attempts to reach you by...

telephone.  I understand that she sent you an email message advising that we have removed the address as you requested.  If you have additional questions, Ms. [redacted] remains available to assist you and can be reached at ###-###-####, Extension [redacted]
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

October 7, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your membership security and I apologize for any frustration this matter may have caused.   Unfortunately, [redacted], of our staff, was...

unsuccessful in his attempts to contact you by phone.  I regret that we did not meet your service expectations as we make every effort to ensure our members’ accounts are serviced and maintained efficiently and accurately.  Our research confirms that no fraud has taken place on your account; however, an opportunity was identified and coaching will be provided to ensure other members do not have a similar experience.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]   I would like USAA to contact [redacted] on my behalf to resolve this issue.Contact Information : [redacted]Address : [redacted]Fax: [redacted]Phone : [redacted] email : [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

July 2, 2015 [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the fraudulent charges on your USAA American Express® credit card.  We strive to provide quality service to our entire membership, and I apologize that you...

had to contact us more than once to address this matter.   Thank you for speaking with [redacted], of our staff, who reviewed the account activity with you and uncovered five additional fraudulent transactions.  A total of $426.92 was credited to your credit card account on June 23, 2015, for the charges you incurred.  Should you have any additional questions, Ms. [redacted] can be reached at [redacted]   We appreciate the opportunity to review your concerns and respond to you.  Sincerely, [redacted]  Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Complaint: [redacted]
I am rejecting this response because: The federal government is looking into the people who called me to make them say how they got my personal number from YOUR SITE.  If they came from your company then we will ALL see each other in court.
Regards,
[redacted]

August 29, 2017 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your automobile insurance policy.  I apologize that we did not meet your service expectations as we make every effort to ensure our members’ policies are...

serviced and maintained efficiently and accurately.   Thank you for speaking with [redacted], of our staff, who confirmed that an adjustment was inadvertently made to your policy without your authorization, and you have since agreed to remove your son as a non-licensed driver.  Please know that your situation was shared with our management team as we are continuously seeking ways to improve how we do business.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you. Ms. Adams, we appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:neither my wife nor I requested to have our deductible raise to 500.00. Please correct this issue and lower the deductible amount 
Regards,
[redacted]

March 31, 2015 [redacted] Complaint ID #: [redacted] Dear Mr. Samuelson: I am responding to your second submission regarding your homeowners insurance policy. Our records confirm that on March 11, 2015, you filed a complaint with the Washington State Office of Insurance Commissioner; case number [redacted]. We will reply directly to their office by April 2, 2015, addressing your concerns. We appreciate the opportunity to review your concerns again. Sincerely, [redacted]

July 20, 2016 Mrs. [redacted]. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your accounts with the USAA Federal Savings Bank (FSB). We have previously addressed this in submissions from Mr. [redacted]. In accordance with the USAA Depository Agreement and...

Disclosures, which is provided to all account holders at account inception, the FSB may close your account at any time without advance notice. Likewise, the FSB credit card accounts are governed by the USAA Credit Card Agreement (Agreement) that is given to cardholders at the time the account is established. The Agreement states that the FSB may close or suspend an account at any time without prior notice. [redacted], of our staff, attempted to reach Mr. [redacted] to discuss this. She validated that your account access was restricted in accordance with our business policy; that your credit card account was revoked; and that notification was mailed to you on June 1, 2016, indicating your deposit accounts would be closed on July 1, 2016. In addition, your debit cards are active and available for your use until July 1, 2016. If you would like to close the remaining accounts sooner or need assistance with other existing USAA accounts, our representatives are available by phone, regular mail, or fax. Mrs. [redacted], the FSB complies with all banking regulations and with our core values of service, loyalty, honesty, and integrity. We strongly disagree with your allegations of wrongdoing and respectfully decline to restore your account access. Ms. [redacted] is available to assist you and can be reached at [redacted] or [redacted], Extension [redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank.

October 25, 2016
Mr. [redacted]
Complaint ID #: 11752223
Dear Mr. [redacted]:
I am responding to your submission regarding your August 9, 2016, automobile claim.
Our records confirm that you filed an inquiry with the Washington DOI. We responded to the Washington DOI on October 21,...

2016.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

July 8, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. Favors:
 
I am responding to your submission regarding customer service issues.
 
[redacted], of our staff, was unable to reach you regarding your claim.  As he indicated in his voicemail...

message, a letter confirming the details of our review will be sent to you under separate cover.  Should you have any further questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

May 22, 2015 Staff [redacted], [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding your automobile claim from January 18, 2015. We responded to your complaint on May 11, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. Thank you for the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

July 6, 2016
 
Ms. [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding your automobile policy coverage and your automobile claim.  We regret any frustration you have experienced.
 
Thank you for bringing this...

matter to our attention.  I understand that [redacted], of our staff, reviewed your account, discussed your concerns, and confirmed USAA backdated your coverage for rental reimbursement to June 1, 2016.  In addition, Mr. [redacted] has discussed the decision with our claims department who will continue to work with you to resolve the claim.
 
Ms. [redacted], should you have any further questions, Mr. [redacted] remains available to assist you.  We appreciate you allowing us to reply to you. 
 
Sincerely,
 
Ruben Garcia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    Thank you so much for assisting in this matter.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

February 1, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. Our employees are expected to respond to claims correspondence in a timely manner, and I apologize for any frustration you may have...

experienced. I understand that [redacted], of our staff, was not afforded the opportunity to discuss your concerns. Nonetheless, Ms. [redacted] thoroughly reviewed your claim and confirmed that your accident is a collision loss based on witness testimony that you shared stating another vehicle hit your vehicle. As indicated in the auto policy, “’Collision’ means the impact with an object and includes upset of a vehicle. Loss caused by the following is covered under Comprehensive Coverage and is not considered collision: fire, missiles or falling objects; hail, water or flood; malicious mischief or vandalism; theft or larceny; riot or civil commotion; explosion or earthquake; contact with bird or animal; windstorm; or breakage of window glass…” Please be advised that you may use a shop of your choice for the repairs to your vehicle. Should you have any further questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: USAA had that same rep call me back an she was trying to go back on what she had said. Now since I filed this complaint with the Revdex.com, USAA is not handling any part of my claim. They will not call me back about my property claim, an when I finally did call an get intouch with a rep, they informed me that they wanted pics, receipts or statemtnts from people who gave me item as gift for every item over $500. All because I filed this complaint to the Revdex.com... USAA is really not who they say they are. 19 yrs if traveling arojnd the world in Army an some one breaks in an steals everything of value from you an this is how you are treated. No wonder most soldiers are going to different companies instead if yours. The fact is its on tape what she said about your vompany being wrong an you all dont wanna admit it an now im a target. Thanks for not taking care of your customers.Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
No one ever notified us that you were taking two payments back to back at one time!! Is that how you treat your disabled veterans??? I want the overdraft refunded Not everyone has a computer or is computer savvy! I will write to the commissioner of insurance
Regards,
[redacted]