US Federal Contractor Registration

Michel Lwas very helpful getting me setup with my SAM registeration, She was very knowagable about the registeration, Was very responsive to my questionsShe made the whole process very easy

Brian L, US Federal Contractor Registration, is second to none His professionalism and knowledge is remarkable, and his people skills are outstanding I would recommend Brian and the US Federal Contractor Registration to anyone interested in doing business with the Federal Government There is noone better qualified to assist businesses with this process than Brian Lewis V/r, Belinda B Principal, EPSC, LLC

Please find below our response to Complaint [redacted] We dispute her claims that she requested a refund within hours of signing her contract; that we have not been in touch with her or communicated with her; that we made unlawful promises of what she can and can’t do with the federal government; and that we’ve resorted to extortion, bribery, and blackmailAccording to our records, she reached out to us at the end of December 2015, wanting information about doing business with the governmentBetween those initial phone calls and January 26, (which is beyond her contract period and also the last time we were in touch with her) we have spoken with or e-mailed our former client (here, I opt not to use her name, given your request that we not include information that could identify the person who filed the complaint) timesI include below a timeline of our business relationship with the woman who filed the complaintThis timeline includes the types of contact we had with her as well as disputes her claim that she asked us to cancel her contract within the 48-hour cancellation window.On December 20, 2015, the woman who filed the complaint reached out to us about completing her SAM Registration, which all government contracts must have in place prior to receiving a government contract or being paid for services performed for the government.December 21, 2015, a sales rep reached out to her to explain the SAM Registration process and why she needs to have a SAM Registration to do business with the governmentHe also explained the charges associated with the services we provideShe wanted to pay with a check; we said we could accept a check payment, but would need her account and routing information (since we take payments directly from banks)She didn’t want to give us this information, and said she no longer wanted to be involved in the processAgain, this communication WAS BEFORE she signed her contract with usA sales rep explained why and how we used this information, and she agreed to give it to usShe signed the contract and used a credit card number to pay for the services.On December 30, 2015, she reached out wanting us to develop a form she could use when pitching her services to the governmentWe explained what we could and couldn’t do to help her do business with the governmentShe paid of us to show her where to locate opportunities and how to set up alerts (which we did for her) so she would know immediately when an insurance-related opportunity was made availableWe also built her a federally formatted websiteThis website was included in the services she purchased for $1,Other services included her SAM Registration, access to information about available contracts, a CAGE and DUNS number, and access to a dedicated case managerRobert, her acquisition specialist, was also available to her at her leisureIf, as she claims, she cancelled her services within hours of signing her contract, then that would have caused us to stop all work on her accountShe did not ask us to cancel her contract within hours, which she claims is the case.Between December 30, 2015, and February 18, 2016, she was in touch with us times regarding the website we built for herThis website includes the information a procurement officer needs to know when deciding whether or not to issue her (or any other contractor) a contractWe developed a capability statement for her (kind of like a business resume) and explained how to use this with federal buyersWe also gave her access to templates and forms she could use when initiating communication and following up with federal buyersWe also gave her contact information for federal buyersIf, as she claims, she cancelled her services within hours of signing her contract, then that would have caused us to stop all work on her accountShe did not ask us to cancel her contract within hours, which she claims is the case.Between February 18, and October 11, 2016, we were in touch with her times regarding her website (which included making changes that are outside the scope of her contract with us); current bid opportunities; how to structure bids to the government (a service outside the scope of her contract, but her sales rep felt bad for her because she hadn’t had luck winning a contract); specific information about vendors in Alexandria, Virginia; and how to better target her NAICS Codes (which lets the government know the types of products and services she makes available)As I've noted above, if, as she claims, she cancelled her services within hours of signing her contract, then that would have caused us to stop all work on her accountShe did not ask us to cancel her contract within hours, which she claims is the case.On October 22, 2016, we reached out about renewing her contract and her SAM RegistrationThe Registration is good for one yearIf you don’t renew your Registration, then it expires and you no longer can do business with the governmentYou also may face payment delays for work you’ve completed.On October 27, 2016, she said she wasn’t sure she was going to renewIf, as she claims, she cancelled her services within hours of signing her contract, then that would have caused us to stop all work on her accountShe did not ask us to cancel her contract within hours, which she claims is the caseWe certainly wouldn't have reached out about renewal, and we certainly wouldn't expect a client who had cancelled to say "I'm not sure about continuing."On January 6, she asked us for a refund (more than one year after signing her contract)By this point, we had not only provided all of the services for which she paid, but we had also delivered additional services for which she hadn't paidWe stand by our claim that our goal is to help government contractors succeedShe hadn't succeeded, and while that may be because she is offering a niche service, we also wanted to make sure she had the tools she needed to succeed, even if she hadn't paid us for them.Between January 6, and January 20, 2017, we reached out to her three times, trying to figure out why she wasn’t happy with the services we provided.On January 20, 2017, we learned she had filed a complaint with our local Revdex.com.On January 26, 2017, we invited her to a free bid training sessionShe did not respond to this email, and we don’t believe she called in to the sessionShe could have called in anonymously, but we don’t believe so.We haven't had contact with her sinceThe only claim we made to her is that she needs a SAM Registration to do business as a federal contractorThis is trueWe told her that she could find information about available contract work related to insurance in FBOThis is trueWe told her that we couldn’t guarantee she would win a contract, but that she’d at least have the tools she needs to do itThis is true, and we provided her with these tools.We believe this is a case of her not being happy that she didn’t win a contract and wanting her money backAnd had we not provided the services for which she paid, then I could maybe see issuing her a partial refund, but we fulfilled the terms of our contract with herI’ve also attached the contract she signedThe contract spells out the services she bought and how much she paid.I believe this responds to her concerns, and clearly spells out the steps we took to help this client succeed as a government contractorPlease let me know if I can provide you with any other information to help you resolve this caseFor example, if you would like a list of every contact we had with her for the duration of our relationship, I'm happy to provide it to youThere is enough information in the notes we keep for each client contact that I felt attaching it violated your request that we not include information that could identify her and/or her company -- but I am happy to send it to you

The performance of MsChristie J., Lead Case Manager was exemplary! She was patient, courteous, very detailed with her explanations, timely in her responses & professional in her demeanor She made the process manageable & painless! I applaud her work ethic & commitment to her job!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I entered into a contractual agreement with Robert R [redacted] , and US Federal Contractors for assistance in helping me prepare the necessary paperwork to bid on the health insurance for Ghana. After providing Robert with the attached RFP for health insurance he advised that I needed to be enrolled with his company for his assistance. I have also attached a copy of an email that clearly states that in order to help me in my search for government contracting opportunities they put together a listing of specialists. The information states that this list is for contractors who have been previously awarded contracts in my specific industry.OPM states that they (OPM) do not solicit insurance agents and/or brokers in assisting with the insurance needs of federal employees. I was lied to, and I want my refund of $1,956. Regards, [redacted]

I have spent 30+ years working with and for both large and small government contractors so I have had significant experience in working with agencies and government contract operations This experience was a delight and also a major shock from what I have experienced in the past These folks were direct, very helpful, responsive and most efficient and a real tribute to the efforts being made to make the government more responsive to the marketplace In this case they have successfully achieved that goal beautifully Stan M LMD Consulting LLC

Kristen is professional, knowledgeable, friendly and you can tell she loves her jobShe made the process of renewing my SAM forms easy and stress freeIn addition to providing good advice about seeking new business

Kristen Sdid an outstanding job in assisting me with obtaining all the proper numbers necessary for entities to compete for Federal contracts She was absolutely accessible to answer any questions and made the process smooth and trouble free for me I would return to her and her group for any further business of this type

I would like to comment on how helpful people at this company have been to me I started working with this company in December and it has now been months They have been very good at communicating with me via email as well as by phone I can hear the smile in their voices and can feel their genuine concern for my welfare in starting to work with the government My trainer has been fantastic; my website was created within a few days and I was also given a list of contacts to whom I am to introduce myself I can call anytime I have questions They are very proficient, professional and very knowledgeable but fun and relaxed I would recommend them to anyone interested in doing business with the government as long as that company doesn't sell what I'm selling:-)

I was very pleased with their service

Very Professional and all filings by them were all done in a couple of daysGreat Job!!

Peter L., from the US Federal Contractor Registration Inc, helped me finish the SAM registration, create an effective website for my services (GovDesignPro.com) and has followed up with numerous calls that resulted in continued support and feedback for my efforts in responding to RFPs as well as writing proposals I would highly recommend Peter to any business that might be interested in gaining government contracts

This company provide effective service and continue to work with there clients long after service requested has been completedI'd recommend this service to othersThanks

Kristen [redacted] was super helpful and went above and beyond what I was expecting Instead of pushing everything back onto me she took on some things that made this first time experience for me a very smooth one

Staff is very helpful and friendly Would recommend everyone to speak to them directly if they need any help especially from Kristen (case manager) She went above to assist us in getting things done with our application and would have her help us again

Amanda was very Professional, her customer service was Great

Hi, Kristen S [redacted] , Case Manager @ US Federal Contractor Registration help & assistance with our SAM Registration was invaluable Kristen was very responsive, kept us informed and exhibited the highest degree of professionalism USFC should be proud to have Kristen part of the team!

MrJohn WIII with U.SFederal Contractor Registration Services is one of the most knowledgeable individuals in the world of government contractingHe walked Veterans Drywall Plus Incthrough every step insuring that our paperwork was submitted correctly in order to register with SAM/ ORCA/ FED BIZ/ VET BIZ as well as assisting our new business with obtaining our Cage Code and DUNS numberThis man is a wealth of knowledge and anyone looking to land government contracts has a huge advantage by using Federal Contractor Registration ServicesMrWis always readily available via email or phone to answer our calls he also has held training webinars to help our business understand how to navigate the government sites in order to find opportunities relevant to our field of workThis is a top notch company with vast knowledge in their field along with excellent customer serviceVeterans Drywall Plus Inchighly recommends using U.SFederal Contractor Registration Services

On a scale of to 10, with being the highest rating, my experience with my assigned case manager at the US Federal Contractor Registration, was by far a She was courteous, very experienced and competent with the processes and information needed, and worked closely with our firm in getting our CAGE number assigned She followed up with checking the status of our registration and kept me advised of any problems that were causing a delay with our registration The customer service was exceptional and I would highly recommend this firm to others

With the help of my Case Manager, Kristen S, the entire process was extremely easy and surprisingly fastMsSwas prompt in replying to my request for help, very detailed and concise so that instructions were easy to follow, and made the registration happenThank you!