UnitedHealth Group

January 7, 2016
RE: [redacted], Daniel:
Dear Taylor [redacted]:
I am responding to your recent correspondence dated January 6, 2016, regarding Mr. Daniel [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted] ext. [redacted].
Sincerely,

Jenna B.
Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to
 
you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the
 
issue, we will be responding...

directly to the enrollee. 
 
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at
 
###-###-#### ext XXXXX.
 
 
Sincerely,
 
Jodi O.
 
Consumer Affairs Advocate

Initial Business Response /* (1000, 18, 2015/09/16) */
September 16, 2015
RE: [redacted]:
Dear [redacted]
I am responding to your recent correspondence dated September 14, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and...

Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at XXX-XXX-XXXX ext. XXXXXXX.
Sincerely,
Jenna B.
Consumer Affairs Advocate
Final Business Response /* (1000, 25, 2015/10/14) */
[redacted]Document Attached[redacted]

I am rejecting this response because:They have done nothing to produce a refund. It has been past the time frame of when I was told I would receive a refund.

Initial Business Response /* (1000, 5, 2015/12/02) */
December 2, 2015
Revdex.com
Attn: [redacted]
220 South River Ridge Circle
Burnsville, MN 55337

RE: [redacted]:
Dear Ms. [redacted]:
I am responding to your recent correspondence dated November 30, 2015, regarding...

[redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted] ext [redacted].
Sincerely,

Jeff [redacted]
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UnitedHealthcare has not resolved the issues in my complaint. When I contacted them they told me to keep waiting while they work out a resolution.

The complaint filed by Mr. [redacted] does not contain sufficient information.  Upon review of his claims history, we do not find a claim from March 15, 2015, nor one in the amount of $6997.00. Also, a review of our telephone call log does not reveal that Mr. [redacted] called in with questions...

concerning the claim in question. We are unable to review or provide any comment on this complaint until Mr. [redacted] submits a proper claim form. Please note that TRICARE Regulations require claims to be filed within 12 months from the date of service to be considered for benefits. If the claim in question is indeed for date of service March 15, 2015, and he does not have proof the claim was filed and previously received by our claims department, then the claim is not eligible for benefits under TRICARE. We will consider this complaint closed unless Mr. [redacted] can produce documents to prove timely filing of the claim in question. Thank you

UnitedHealthcare has completed our review and communicated our response to our member.  If the member chooses to share their personal health information with the Revdex.com, federal regulations require that we obtain the member’s written permission.  Therefore, the attached authorization form must be completed and returned to UnitedHealthcare

I am rejecting this response because I haven't received any correspondence from them and they have not reimbursed me for the prescription I had to pay for out of pocket. My employer chose them as our prescription insurance provider and they are not providing benefits in a timely manner.

7-26-16 - left voice mail for member advising check will be mailed this week and to call me if he doesn't receive it by next week - Y. [redacted] UHC Consumer Affairs

Initial Business Response /* (1000, 5, 2015/12/10) */
December 10, 2015
Revdex.com of Minnesota and North Dakota
Attention: [redacted], Mediation Coordinator
220 S. River Ridge Cir
Burnsville, MN 55337
RE: [redacted]
Dear Ms. [redacted]:
I am responding to your recent...

correspondence dated 12/9/2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted].
Sincerely,
Linda S.
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no correspondence from United Healthcare regarding my complaint. I am consequently unable to respond yes or no. In the meantime I have received just last week another demand for a payment.
Outrage!
Final Business Response /* (1000, 20, 2016/01/20) */
[redacted]Document Attached[redacted]
UnitedHealthcare has completed our review and communicated our response to our member. If the member chooses to share their personal health information with the Revdex.com, federal regulations require that we obtain the member's written permission. Therefore, the attached authorization form must be completed and returned to UnitedHealthcare.

Dear Mr. [redacted]:
I am responding to your recent correspondence dated October 3, 2017, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided...

a copy of the correspondence and a description of the complaint, I responded directly to Ms. [redacted] on October 6, 2017.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.
Sincerely, Tiffany [redacted]
Consumer Affairs Advocate

I am rejecting this response because:
Not happy with the response from business my policy as of March but I cancelled it in Sept they sent me check for 65 dollars I am owed over 600 dollars

Initial Business Response /* (1000, 5, 2015/11/12) */
November 12, 2015
To Whom It [redacted] Concern:
We are responding to your recent correspondence dated November 12, 2015, regarding [redacted] # XXXXXXXX.
Due to the protections of the Health Insurance Portability and Accountability Act...

(HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have already responded directly to...

the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.
Sincerely,
Rhiannon F. Consumer Affairs Advocate

May 16, 2016To Whom It May Concern:We are responding to your recent correspondence dated May 16, 2016, regarding [redacted].Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter...

provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.  Should you have any questions or comments, please feel free to email us at [email protected],Katie [redacted]Consumer Advocate [redacted]

February 8th, 2018     To Whom It May Concern:   We are responding to your recent correspondence dated February 6th, 2018 regarding Ms. [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to...

you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,     Consumer Advocate     NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]Per Email 3/25/16 @ 12:27PM CSTRevdex.com, Case # [redacted],I'm [redacted], United Health care has worked to try to resolve this issue. It seems to me a worker sent a policy through too early in for the wrong amount. I fee United Health Care, has tried to resolve this, even though it has taken a little while and there was a lot of confusion. The money has been refunded, Bofa returned fees, and United Health care, has just returned premium. I will keep the new policy, they will receive a check for $138, in the mail for first months payment. April 2016. I received the policy for the new insurance three days ago, I will keep it. You can close the Revdex.com case against United Health. They did NOT provide me with a direct email to contact them. You can close the case against Health Care. Thank you,[redacted] 3/25/2016

Initial Business Response /* (1000, 5, 2015/07/29) */
To Whom It [redacted] Concern:
We are responding to your recent correspondence dated July 28, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond...

directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.    Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.     Sincerely,   Cindy H. Consumer Affairs Advocate

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to [redacted] to address their concerns. Thank...

you, Consumer Advocate