UnitedHealth Group

I am rejecting this response because:I received a call from a Josh [redacted] at United Health Group on 2/21/17 at 3:20 p.m.  He indicated they might be able to allow me a transition period especially with my physical therapy and I would get a letter within 5-6 days.  The letter came today from UMR and they are denying transition of care.I am at the end of my life and just don't need this hassle.  1. How will I find an internist who will work with me?  It took 5 trys to find Dr. Watson. Ex - I don't want any tests for "cancer" as I would not survive treatment.  2. How will I get another orthopedic group where I can get physical therapy for my neck without having to get a referral.3. Ditto for Cardiologist.Although my insurance doesn't require a referral, most doctors in Greenville Health System do.

July 12, 2016     To Whom It May Concern:   We are responding to your recent correspondence dated June 27, 2016, regarding [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you...

regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,   Katie [redacted] Consumer Advocate

Initial Business Response /* (1000, 5, 2016/02/09) */
February 9, 2016
To Whom It May Concern:
We are responding to your recent correspondence dated February 8, 2016, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),...

we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Katie [redacted]
Consumer Advocate

[redacted].May 20, 2016[redacted]Littleton, CO 80126RE: [redacted]To Whom it may concern,I am responding to your recent correspondence dated May 18, 2016, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act...

(HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####Sincerely,Mike [redacted]Consumer Advocate

November 8, 2016 Revdex.comAttn: [redacted]220 South River Ridge CircleBurnsville, MN 55337 RE:   [redacted]: Dear Ms. [redacted]: I am responding to your recent correspondence dated November 8, 2016, regarding [redacted]. Due to the...

protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns.  Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will investigate the matter and respond directly to this member regarding this issue.  Should you have any questions or comments, please feel free to call me.  I can be reached during normal business hours at ###-###-####.  Sincerely,Jeff G.Consumer Affairs Advocate

Hello, Please be advised that I spoke with Mr. [redacted] today. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await their response.

April 12, 2016 To Whom It May Concern: We are responding to your recent correspondence dated April 11, 2016, regarding Mr. [redacted]. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these...

concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Suu [redacted] Consumer Advocate NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you. [redacted]

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-#### ext XXXXX.
Sincerely,
Jodi O
Consumer Affairs Advocate

Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter has provided a copy of the enrollee's correspondence and/or a description of the issue, we will respond directly to the...

enrollee. Thank you,Karen [redacted]

July 28, 2016     To Whom It May Concern:   We are responding to your recent correspondence dated, regarding [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these...

concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,     Consumer Advocate         NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.   Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.  Sincerely, Ishtor B.Consumer Affairs Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The money was placed back on my card and I appreciate this being doneThanks

Initial Business Response /* (1000, 10, 2015/07/23) */
full amount credited back to credit card on 7-23-15

I am rejecting this response because:
Unlike what they are saying my response had nothing to do with privacy issues and they   not respond directly to me as they told you that they were

I am rejecting this response because:They are trying to avoid handling the situation by making me sign a HIPPA notice when it isn’t necessary. They need to explain to me why I’m paying $131 a month and they’re denying my prescriptions. They also need to tell me why they added the prescription to the list as if they were going to pay it but later denied it. That act was very unprofessional and I’m getting very tired of paying for services and not being provided services in return while being on a Medicare Advantage plan. I’m only using Sildenafil because I am currently on various blood pressure medications, I’m not taking the prescription for my pleasure and for OptumRx as well as United Healthcare to deny me coverage is very unprofessional.

Unfortunately, we are unable to locate a policy for [redacted] in our system.  Please provide us with their member number and contact information. You can send the information to: UnitedHealthCare - [redacted] Minnetonka, MN 55343 or it may be faxed to: ###-###-####. After we receive this...

information, we will investigate their issue.

I am rejecting this response because:  I've tried calling twice and no one called me back.  The claims are still NOT being paid by United Health.  I've been fighting this battle with United for months now and every time, I get a "we don't know why the claims are like this.  we will reprocess it again" and the same thing happens over and over.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.    Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####. Sincerely, Kylie D. Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.  The letter will be going out to the member on July 1, 2016. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.  Sincerely, Yvonne [redacted]Consumer Affairs Advocate