United Card Solutions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Except I did go thru the resolution department and heard nothing back from them, but did get a call from Steven a couple weeks later saying that they would let me out of the agreement with no penalty or anything. I have also been refunded fees that were charged to me by First Data Leasing.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:The contract I signed is not the one on fileAfter several calls we finally reached a supervisor who agreed that the company I'm question has a 'falsafied' contract on fileAfter submission of the correct contract we are on our way to a resolutionHowe the original quoted rates are not what was on the signed contract the dispute stays open along with a confirmation number for equipment that was sent back over three weeks ago is yet to be credited by the company, eventhough it was chosen to be delivered the following day after shipmentThis company is trying to conduct fraud and we will no stand for it.
Sincerely,
*** ***

Dear Revdex.com Representative:
Thank you for bringing this complaint to our attention. This complaint has been closed as unanswered but we have addressed and resolved all issues raised in the complaint and therefore respectfully request that you re-open this file and consider the below
response
We have reviewed the complaint and the customer’s file and found no support for the customer’s claim. The Merchant Processing Application and Agreement (MPA) signed by the customer discloses all terms and conditions of the agreement, including the non-cancellable equipment lease for $per month for a term of months. The customer also agreed to the primary terms of the agreement (including the lease and monthly lease payment) in a recorded telephone call with one of the company’s compliance administrators. That said, we do not see any support for his claim that he was unaware of the processing and lease agreementsThough valid and enforceable agreements exist, we have arranged to terminate the processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees in order to bring this matter to a swift resolution.
As a result of the above, we feel we have addressed and resolved every issue raised in this complaint. Should you need any additional information, please let us know. Thank you
Thank you ***.
Jeff E***
***

Dear Revdex.com Representative:
Thank you for sending us the customer’s follow up responseAs explained in our original response, the customer’s wife held herself out as having authority to enter into these agreements and we were entitled to rely on that apparent authority in executing these agreementsAlso as explained in our original response, we have already arranged for early termination of the customer’s lease and processing agreements at no charge and waived all applicable early termination feesSince this is all the customer has requested, we believe we have addressed and resolved all issues raised in this complaint to the satisfaction of the customer and respectfully request that the disposition of this file reflects that
Should you require any additional information in order to close out this file, please let us know. Thank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I accept by email to receive 500$.after 1.19.18.which I didn’t receive it yetYour sales man misrepresented and didn’t tell the truth

Dear Revdex.com Representative:Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.comWe
have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer was sent and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the $monthly payment (plus applicable taxes) for processing equipment for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and associated monthly lease paymentThat said, our customer service department has worked diligently with the customer to resolve her concerns, including by offering to remove certain fees from the customer’s accountAdditionally, the customer’s Clover Flex was delivered at the same time as the other equipment, however, the kitchen printer was sent separately and then refused by the customerThe menu was not uploaded into the Clover system because the customer did not provide us with anything to uploadDespite those efforts and the existence of a valid and enforceable agreement, we have agreed to terminate the customer’s processing agreement prior to expiration of the agreed upon term and waive the associated early termination feeHowever, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third party.We feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us know

Dear Revdex.com Representative: Thank you for sending us the customer's rebuttal. As outlined in our previous response, we have arranged to terminate the customer’s processing and lease agreements early with no obligation. Since termination requires the cooperation of third parties, this has taken longer than expected. We will be refunding the customer $to cover the last two months of lease and processing fees and the customer should not see any further charges under either agreement. As such, we feel we have addressed and resolved every issue raised in this complaintShould you need any additional information in order to close out this file, please let us know. Thank you

Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionWe have reviewed the complaint and the customer’s fileThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of
all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsThat said, our customer service department has worked diligently with the customer to resolve her concerns. The merchant’s POS System is in the process of being setupThere were setbacks due to the local technician, but as of today this account will be ready for processing by next weekWe have credited the merchant the remaining balance of $1,incurred during this time they have not been able to processIn addition, we have lowered the downgrade percentage on this account from 2.99% to 1.00%As a result of the above, no grounds exist for early termination of the agreements We feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us know Thank youThank you

Dear Revdex.com Representative:
Thank you for bringing this complaint to our attention. As an initial matter, our company maintains a resolution center on our website through which we encourage customers to submit issues like this without the need for involvement of a third party like the Revdex.com
We
have reviewed this complaint the customer’s file and found no support for the customer’s claims. All rates, terms, and conditions of the agreement were clearly disclosed in the Merchant Processing Application and Agreement signed by the customer. The customer also signed a side-by-side agreement in which she agreed that the leased equipment may not integrate with the customer’s existing POS machine and instead would be used separately from the existing machine. Even so, our customer service department worked with the customer to integrate the equipment with her existing POS machine, but found that her agreement with her previous processor did not allow her to reprogram the POS machine to integrate with the leased equipment. As such, we took all the necessary steps on our end to integrate the equipment, but conditions outside of our control made completion impossible
That said and per the customer’s request, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees. As such, the customer will not have any further obligation under these agreements. Due to the existence of valid and enforceable agreements, however, no grounds exist for the refund requested by the customer
As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us know. Thank you

Thank you for sending us the customer's rebuttalAs outlined in our previous response, contrary to the customer’s new claim of a falsified contract, the original issues were that of a double billing possibility and a refundOnce we disproved this, we now hear the contract is falsifiedThis is slander and we have been very courteous in our efforts to resolve the customer’s issuesThe merchant is only seeking their refund, which was submitted for the agreed upon amount on June 14th, 2017, after proper documentation was received on our end regarding the returned equipmentOnce the merchant receives the credit please consider this matter closed. Our customer service department worked diligently to adjust the customer’s overall effective rate, as it was not suiting their business needsThis was done on June 6th, and confirmed via email on June 12th, with the customer’s daughterWe are in constant communication with the customer, and do not require this venue for mediationThank you

Complaint: ***
I am rejecting this response because: I have had numerous conversations with Clover Technical Support and with an agent at UCSThe facts remain that the system DOES NOT WORK AS ADVERTISED. I have forwarded all documentation to my legal team and we will move forward with litigation. Thank you for your attention in this matter.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
It has been more that months since the first problem occurredI agreed on cancel everything including the leaseI didn't agree on canceling some contract
I signed up with United Card Solution and United Card Solution has breached the AgreementI will return the equipment to the address that you want me to return
It is your responsible to credit what I was not supposed to pay for and make sure there are no any other charges from you nor any other party related to your company
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The contract that I signed with UCS is merchant services plus the equipmentI didn't signed separatelyUCS offered me both of the service$monthly fee was a part of the contract
Then, UCS has breached the contract since I signed the contracted. Now UCS intended to terminate only merchant service but not the monthly feeI never get any help or any information from them about terminate the monthly fee
It seem like UCS still would like us to pay monthly fee $for another months
This is seem like a fraud to meIf UCS could not solve this, I will leave this complaint open until we can find the solution of the monthly fee with the third party that UCS signed me to$for months is $7,It doesn't make any sense to me to responsible for that
My desired was get all the refund back and all contract that I signed with UCS must be cancelNot only part of the contractI will contact the third party that you mentioned as well
Sincerely,*** ***

Dear Revdex.com Representative:Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.comWe
have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer was sent and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the $monthly payment (plus applicable taxes) for processing equipment for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement, including the equipment lease term and associated monthly lease paymentThat said, our customer service department is working diligently with the customer to resolve his concernsWe issued a courtesy refund and made adjustments to the customer’s account to lower his overall effective rate in October The customer is not using the pin-based debit program as it was quoted; however, we are reviewing the customer’s account monthly to ensure a savings is seenAs such, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third party.As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us knowThank you

Dear Revdex.com Representative:Thank you for bringing this complaint to our attentionWe have reviewed the complaint and the customer’s file and we issued the sales credit of $on May 23rd, As a result of the above, we feel we have addressed and resolved each and every issue raised in this
complaint. Should you need any additional information in order to close out this file, please let us knowThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs I understand the resolution from United Card Solutions, they will terminate ALL 'Agreements' including themselves and ALL parties involved with them in any way Also, with their resolution to wave ALL 'Fees' from them, as well as, ALL parties attached to them in any way My understanding is that by agreeing to this resolution, in addition to the above, ALL ties to United Card Solutions and it's entities will be completely and unconditionally severed with no other monies to be taken or charged to my business or myselfThis will include that there will be no further contact to us by United Card Solutions or any other parties attached to them in any way
If my understanding of United Card Solutions' resolution is (in any way) incorrect, please inform me I do appreciate your help with this matter
Sincerely, *** ***

I filed a complaint against United Card solutions December 5, 2016, #***. I accepted their resolution to terminate ALL processing and lease agreements for United Card Solutions, as well as First Data, with no cost and wave all termination feesHowever, they both continued to take drafts on our account. Each month a different amount was takenThe last was 2/7/2017, even though we only used their services less than one monthI contacted my bank and explained the situationThe drafts were "forcefully" stopped. Today I received a letter demanding our banking information. Of course they added even more fees and charges. We do not use their services! What do I need to do stop this fraudulent "business" and make them abide by their resolution? I do appreciate your help with this. Very sincerely, Debbie G*** Owner

Complaint: ***
I am rejecting this response because: Their information is not correctClover specifically stated that the system would continue to duplicate orders and continually have issues relating to limited connectivity delivered by the satellite internet service.
Sincerely,
*** ***

Dear Revdex.com Representative:Thank you for bringing this complaint to our attention.  We take complaints like this very seriously and have a team dedicated to resolving all complaints and other issues involving our company.We have reviewed this complaint and the customer file and have...

not found any support for the customer's claims.  The customer clearly agreed to and signed a Merchant Processing Application and Agreement ("Agreement") that contained a clear and unambiguous "non-cancellable" lease for processing equipment for $109 plus a $10.20 tax handling fee per month for 48 months.  The Agreement also clearly describes the two pieces of processing equipment the customer ordered - one terminal and one pin pad.  The customer additionally participated a recorded training telephone call with the company's compliance administrator in which he confirmed his understanding of and agreement with the terms of the Agreement, including the "non-cancellable" lease term, monthly lease payment, and types of equipment ordered.  
Our customer service department has also worked diligently to resolve the customer’s concerns.  We even offered to refund the customer’s first monthly lease payment and we reduced the customer’s processing downgrade surcharge from 2.99% to 1.00%.  This is a significant rate reduction provided as a courtesy that will result in a significant financial loss for the company.As such, the customer agreed to a valid and enforceable Agreement and the company has taken significant steps to resolve the customer's concerns.  The company is happy to close the customer’s merchant processing account at no charge and waive the agreed-upon early termination fee, but no grounds exist for early termination of the equipment lease, the rights to which are owned by a third party.  If the customer has any further issues, we urge him to submit a message through the company’s Resolution Center on its web site.Should you have any further questions or concerns regarding this file, please do not hesitate to contact us.  Thank you.

Dear Revdex.com Representative:
 
Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third...

party.
 
We have been in contact with the customer to resolve his concerns about the cost of his program. To address these issues, our customer service department reduced his downgrade surcharge rate for non-qualified transactions from 2.99% to 1%  and reduced the his rate for signature debit card transactions from 1% to 0%. The customer has since stated he is satisfied with this outcome and will reach out to us first with any other issues he may have in the future.
Should you need any additional information in order to close out this file, please let us know. Thank you.