United Airlines

Dear Mr***:I am responding to the correspondence you forwarded to the RevDex.comI am sorry to hear your miles expired on July 01, and I understand your disappointmentI also understand your frustration that you paid $to apply for the United credit card but you
were declined and your miles were not reinstated. As a goodwill gesture I have issued you a $electronic travel certificate that will be emailed to you in a few days. That will help offset the $you paid.Thank you for being a MileagePlus member with us and have a nice day.Regards, *** ***Corporate Customer CareCase: ***

August 1, Dear Mrs***: The Revdex.com has notified United Airlines that you have filed a complaint against us as a result of your travel experience on July 30, Your correspondence was forwarded to our corporate office, and I was asked to respond on behalf
of United Airlines I’m sorry you experienced longer wait times at the Transportation Security Administration (TSA) checkpointI can certainly imagine the how disappointing it must have been to miss your scheduled flight 1736, and I regret your travel plans were interrupted as a result The TSA is actively working to resolve these issues and we will include your feedback in our report to themOn your next flight with us, visit united.com, or tsa.gov, for additional information on processing times That being said, please know we are always working to offer re-accommodation options when situations such as these arise. Limited flight availability may be unavoidable, but we always do our best to get you where you need to be as quickly as possible. Our records indicate our staff rescheduled you to fly from Newark to Chicago, and Chicago to Rapid City the following morning, July 31st. As flight experienced an extended delay due to extreme weather conditions and ATC initiatives being in place, which would then cause you to miss your connecting flight, our staff then re-scheduled you on the *** Airlines flight later that day Nonetheless, we certainly regret the feelings of frustration that resulted, and I'm truly sorry you were inconveniencedTherefore, as a gesture of our goodwill and concern, I have authorized a $Electronic Travel Certificate for you. The certificate will be sent in a separate email within 3-business days Mrs***, we truly appreciate your business, and we'll look forward to welcoming you onboard for a future United Airlines flight Regards, Nancy *** Corporate Customer Care Case:

Dear Mr***: Thank you for your reply and providing me with your MileagePlus account number. I am sorry to learn your continued disappointment in our MileagePlus Award program. Lke our revenue fares, MileagePlus Award seats/availability are not guaranteed until ticketed. Again, our Mileage Award seats are capacity controlled; which means there are limits on the number of award seats released for each flight and some dates are restricted As previously agreed, I will add 10,(non-qualifying Premier) goodwill miles to your MileagePlus account. Please allow to business days for your account to reflect accordingly Should you have any additional inquiries and/or concerns regarding our MileagePlus program, please visit www.United.com > MileagePlus We appreciate your business and look forward to welcoming you on-board a future United Airlines flight Regards, *** *** Corporate Customer Care Case ID - ***Tell us why here

Dear Ms***:I have retrieved your confirmation and do see that an agent did attempt to refund the tickets on December 22, 2016. That is why that agent advised you that the tickets were already refunded as it shows in the reservation refunded. However when I retrieved the confirmation
it was stating unable to refund as MielagePlus number needs enrollment. In order to process the refund completely I had to remove the mileagePlus number from the reservation which was showing as not a valid mileagePlus account. The account number that I am referring to is ***. I am showing that it is in fact a valid mileageplus number so apparently this was a computer glitch. Please allow up to business days for the refund to be reflected on your original form of payment.I sincerely apologize that you were sent back and forth from United to Expedia. Once the ticket is shown as ticketed, refunds would be processed through United. I regret that you receive any inaccurate information.United Airlines does appreciate your business. Regards,Sheila ***Corporate Customer CareCase ***

April 12, Dear Mr***: I am responding to your communication addressed to the Revdex.comWe appreciate the time you have taken to contact us againOn behalf of United Airlines, I sincerely apologize for the inconvenience this incident has caused you and the negative impression we have createOn your behalf, I contacted our Baggage Resolution Center, and per my correspondence with the manager, a claim specialist has been in contact with you and your claim has been resolvedWhile I am unable to meet your ticket refund request, I thank you for giving me the chance to pass along your feedback and for the opportunity to apologize. As a gesture of concern, I will send you a $electronic travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near futureWe understand you have a choice of carriersWe are committed to meeting your expectations, and we hope you will give us a future opportunity to restore your confidence and supportYour business is important to usRegards, MrsElizabeth *** Corporate Customer Care United Airlines UAL: *** Revdex.com: ***

Dear Mr***: Your information was provided to United Refunds, and our records reflect that United Refunds contacted you directly via email on July 1, 2017, to let you know that the two refunds were indeed processed on June 30, Thank youSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Samy ***

Complaint: ***
I am rejecting this response because: First of all I am a MrIn addition,If you are delayed for hours or went through flight cancellation, you have right to claim for compensation of $I want $Thanks
Sincerely,
Mina ***

Dear Ms***: I'm very sorry to hear your continued frustration with usI have escalated this matter to Senior Management and was able to receive an authorization to honor your requestI attempted to call you and let you know, but was unable to reach youI hope you received my voicemail. United is focused on meeting your expectations and providing you with a positive experience each time you fly with usYour feedback helps us improve. We appreciate your business and look forward to serving you on your next United flight.Regards, *** ***Corporate Customer Care - United Airlines Case: ***

Dear Mr*** The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns with the processing of your refund request (Refund Request Number ***)We apologize for any misunderstandingOur
Customer Refund Services Department advised us that the electronic travel certificate for $was cancelled and a refund is being processed in the amount of $to the original form of payment. Please allow at least two billing cycles for this credit to appear on the credit card statement. If you need to check on the status of this refund, please follow up with Customer Refund ServicesYou may contact them online via this URL: www.united.com/refunds and be sure to refer to this Refund Request Number which is ***Thank you for your patronage, Mr***. We look forward to continue serving your travel needs in Sincerely, *** *** Corporate Customer Care United Airlines Case ID ***

Dear Mr*** I'm sorry about what happenedI realize there are times when situations come up and you have no choice but to rearrange your travel dates To remove some of your worries, I've authorized a one-time change fee waiver you would normally pay on this type of ticketYou'll just need to call one of our reservation agents within one year of your ticket's original date of issue and they'll be happy to assist you with your changesKeep in mind: if the original fare you paid is no longer available, you may have to pay the difference when you book your new travel plans I appreciate you chose us for your travelOn behalf of our United family, we look forward to welcoming you aboard your next flight Regards, Markeia *** Corporate Customer Care Case ID ***

Dear Mr* ***:I'm sorry you're disappointed with my response. My intention was to show you I understood your concern and let you know I'm sorry about everything that happened during your flight. Please be advised that upgrades are not a compensation tool that we useHowever, I've taken another look at your situationI will cancel the previous $Electronic Travel Certificates and provide $ETCs per person instead, which will arrive via email within the next few daysI hope you'll be able to use that certificate to give us another chance to provide you the service you deserve We're listening more than ever and working hard to be your airline of choiceI appreciate you helping us get there On behalf of United, we look forward to welcoming you aboard your next flight. Regards, Jacqueline *** Corporate Customer CareCase: ***

Dear Ms***: I am responding to your complaint filed with the Revdex.com. I have reviewed your reservationA schedule change occurred and the aircraft from Houston to Milwaukee was downsized and no longer has a First class cabinWe want to deliver the service and
schedule you need, but sometimes there are operational limitations and our schedules are subject to changeI apologize for the inconvenience. There may be additional schedule changes up until your travel date in March (the aircraft could change again), therefore, we are unable to process any airfare adjustment at this timeAlso, upgradeable seats may not have been available on an alternate route and your fare may have routing restrictions. Please contact United Customer Care once travel is complete in March and we can submit a request to our Refunds Department, refer to Case ID: It’s important to note the fare you purchased is an upgradeable economy fare which means an upgraded class of service can be confirmed if available at time of ticketingIn this case, the refund on this type of fare may be minimal, if any. If you need additional assistance with your reservation, please contact Reservations at 1-800-UNITED-and we'll do all we can to help On behalf of United, we look forward to welcoming you aboard your next flight. Sincerely, *** ***Corporate Customer CareCase ID:

Dear Ms***: Thank you for contacting United Airlines regarding your recent flight interruption Your letter conveys the disappointment you endured when you arrived at the airport and learned your flight was cancelled as a result of weatherI understand there were not any flights
available and you arrived to your destination much later than scheduled because you had to end up driving to your destinationTo make matters worse, you said the airport staff was unsupportive When inclement weather strikes, flights are cancelled or diverted, and the runways become congested - similar to highway traffic jamsAir Traffic Control (ATC) orchestrates runway space to allow for maximum efficiencyThe process of returning to schedules can take hours and sometimes daysAt times, even after the weather has cleared, we are still trying to recoverOur goal is to provide on time departures whenever possible, however, your safety is always our foremost priority I'm sorry you were disappointed with our employee's service I can only imagine how you feltThanks for bringing this matter to my attention, as your comments help identify training and focus areasWe want to be a reliable airline that's earned your respectThe honest feedback helps us meet that goalOnce again, I apologize we let you down As a customer goodwill gesture, I will issue an electronic travel certificate to use for future travel on United to bring this matter to an amicable close The terms and conditions of the certificate will be sent from a separate e-mail within to business days Your business and loyalty is appreciatedI hope you will give us another chance to give you a more positive experience Regards, *** *** Corporate Customer Care *** Tell us why here

Dear Mr*** I am responding to your latest communications sent through the Revdex.comI see my colleague Mrs***, has already addressed your concern and gave you each a $*** goodwill travel certificateAs previously mentioned, your receipt and Mrs***, noted, bags must be checked and boarding passes obtained at least minutes prior to scheduled departure, therefore, you need to be at the airport with plenty of time to cheand obtain your boarding passAlso as travel was provided, you do not qualify for a refundWe appreciate this opportunity to respond and look forward to serving youRegards, Lilia *** Corporate Customer Care *** & ***

Dear *** ***:
I am sorry you are disappointed with my response
Please know however, your original flight from MEM-EWR, was delayed due to ATC ( Air Traffic Control)Please know ATC delays are not within Uniteds control, and as such amenities and compensation is not usually provided
The compensation provided to you was strictly a goodwill gesture for the inconvenience
United does not absorb costs incurred outside the ticketed United itinerary
Please file a claim with your travel insurance provider, if applicable
Again my apology for the inconvenience
Regards;
*** *** Corporate Customer Care
Case ***

Complaint: ***
I am rejecting this response because:stating a policy that only includes some airlines only further emphasizes that you choose what companies charge excessive feeSouthwest does notAnd won'tI was told by a supervisor that the fee would be waived and now everyone is just quoting policyAgain I am rejecting this because someone said it would be waived.
Sincerely,
Michael ***

Dear Ms***: I regret you're dissatisfied with our response; I will rephrase it for you to understand You asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decisionWe are very sorry that your flight was delayed and
you and Mr*** misconnected Flight July was delayed leaving Tampa and for that we are adding 10,bonus miles to your MileagePlus accountsAlso, due to a hotel shortage and you had to spend the night at the airport in Newark and we are sending you and Mr*** each a $*** cardThis will come to you via regular mail to your Tampa address THESE TWO OFFERS TOGETHER EQUALS TO $CASH IN COMPENSATION PLUS 20,BONUS MILES These are offered strictly as a goodwill gesture Please let me know if I can be of any future service to you Thank you for your business and loyaltyWe look forward to serving you on your next United flight *** *** Corporate Customer Care case *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Larry ***

Complaint:
I am rejecting this response because: $ is far less than the loss and mental stress we suffered we never aspect this from a United airlines
Sincerely,
Sonali ***