United Airlines

Dear Mr***:I am responding to your communication submitted to the Revdex.com.I apologize for any misunderstanding that occurred between you and our Reservation representative regarding your upcoming travel plansI understand that you had an unused non-refundable ticket
(***) for $that you wanted to apply towards a new itineraryTicket number *** was issued for $for travel dates on March 27-March There was an add-collect of $The $reissue fee associated with your ticket was waived. Please be advised that the $fee was for our Reservations department exchanging an agency issue ticket; this is a separate charge and is non-refundable After realizing the dates were incorrect, the ticket was exchanged for travel dates on April 27-April 30th for a fare of $234. Had the tickets been exchanged initially for travel on April 27-April 30th, there would have been an add-collect of $vs $73.20; hence the $travel certificate that was issued when the tickets were exchangedIn lieu of the travel certificate, we can either submit refund request for $25, after travel has been completed (April 30) .or we can issue a $*** gift cardProcessing and delivery for the gift card would be approximately 10-business daysAs always, we appreciate your business and look forward to welcoming you on board a future United Airlines flightBest Regards,Julie ***Corporate Customer CareCase ID:***

Dear Mr***: Your correspondence with the Revdex.com has been forwarded to my attention for review. We are sorry you were inconvenienced when your flight did not operate as scheduledUnfortunately, Winter Storm, Jonas, caused quite a bit of disruptionI am so sorry we
could not get you to Newark. I understand your frustration was only compounded with the poor handling by our reservations department due to an overwhelming volume of calls with customers attempting to rebook their flightsWhile I cannot change what happened, but as part of our apology, I can send you Electronic Travel Certificates (ETC) that you can use on a future United or United Express flightYou will receive another email with the ETC information within 3-business daysMr***, we truly appreciate your business and look forward to welcoming you and MsRussell back on board another flightBest regards, *** *** *** Corporate Customer Care ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11676849, and find that this resolution is satisfactory to me
Sincerely,
Can ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ravi ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because:That is not an acceptable responseThey place all the responsibility on me, when they ruined my luggageI am supposed to jump through their hoops when I am not even aware of these rulesI did call their complaint line in less than hours and of course I didn't get a humanI had to leave a lengthy message along with my phone numberOf course, no one ever called me backI have the right to expect my luggage will be transported and returned to me in the same condition it was in when they took it
Sincerely,
Cheryl ***

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.com. I'm sorry you're disappointed in our fees that your sister would be charged to change her departure date to a few days earlier than scheduled. I understand your disappointment that your
sister was unaware of the change fees required when she booked her ticket on Travelocity.com. As part of the ticket's rules, there's a processing charge for any changesApart from that fee, you may also have to pay for any price difference if the same discount isn't available. I realize you did not receive the help you expected or deserved from United or *** during this stressful time and I apologize. Please email me back her ticket number which starts with and is numbers in lengthAlso, please provide the details of why she is changing her travel date, especially if it is due to any type of emergency. I will then review her ticket and see if there is anything I can do to assist her.We appreciate your business and look forward to welcoming you and your sister on board a future United Airlines flight.Regards, Susan *** Corporate Customer CareCase: ***

Dear Mr**:I am responding to the information you forwarded to the Revdex.com. I am sorry to hear your reservation cancelled. I did confirm the reservation cancelled due to a ticketing time limit and I apologize you were unaware of the time limit. I realize you
incurred additional expenses since you had to rebook your flights on other airlines during this stressful time and I am truly sorry.As a goodwill **sture I have deposited 15,goodwill miles into your account which should be posted in a few days. Thank you for your patience on this matter have a nice day.Regards, Susan ***Corporate Customer CareCase:

Dear Mr*** ***: I am responding to Mrs***, communication sent through the Revdex.com. I have communicated your concern to our Refunds Department. They will contact you within 2-days addressing your concern and a resolution. We appreciate this
opportunity to respond and look forward to serving you. Regards, *** ***Corporate Customer Care***

Complaint: ***
I am rejecting this response because: I appreciate the response, however I don't feel as though this is resolving my issue because you don't have enough information to further research the complaintIf you need more information please let me know the details you need and I can provide them to youMy reservation number ***I recently discovered that the reason United couldn't book my flight for the given price is because they waited too long to send the confirmation to Air Canada who then had to auto-cancel the reservation as they never heard back from UnitedThis is the reason my airfare went up $I would like United to pay the different between the price I was quoted on my reservation (attached) and the price I ultimately had to pay for a ticket ($1200)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The e-certificates that were offered to me do nothing to help alleviate the extra expenses that I had to spend because of this incidentAnd while I understand that it is important to do whatever is needed to keep operations running smoothly, I felt like my concerns were ignored by your servicesNone of the solutions that were given have helped to deal with the major dent that was dealt to my wallet nor did they give me any peace of mindI truly felt like I was treated like a second class customer throughout this whole ordeal
Sincerely,
Jaime ***

Complaint: ***
I am rejecting this response because:I am very disappointed in United Airlines and the service providedIt appears that this company does not care if their customers have to go through tremendous inconveniences and are forced to pay substantial expenses out of pocket on top of airfare charges to make sure they get to their booked destination after the airline fails to provide that serviceI find it appalling that the airline speaks of "goodwill" when they offer a travel voucher with their company rather than offering to reimburse their customer for costs arisen through their lack of competence, as this solution conveniently leaves the customer with the expenses and does not cost the airline anythingThis is most definitely not a satisfactory solution, as I, the customer, are still left with the costs, and will not ever consider United Airline for future travelI will furthermore make sure that as many potential future customers as possible will be aware of this situation and warned that, should they ever encounter similar predicaments during their travel with United Airline, they should not expect any compensation from this airline.
Sincerely,
Claudia ***

Revdex.com:
I have reviewed the response made by United Airlines in reference to complaint ID 11105087, and find that this resolution is satisfactory to me once *** *** receives acknowledgment of the adjustment to my *** *** Credit card
Sincerely,
Dennis ***

Dear John W *** and Hugh ***:I'm responding to a complaint forwarded to us from the Revdex.com. I'm sorry your travel plans were interrupted by the weather. I can certainly understand your frustrationYou work hard for that timeI regret we couldn't leave any earlier
I'll make sure to report your commentsWe'll take that feedback to help us work harder and provide better recovery, while keeping safety our top priority and working closely with Air Traffic ControlI'll also send you an Electronic Travel Certificate, which will arrive via email in a few daysAs long as the ETC is redeemed before expiring (one year from original date of issue), you can travel beyond the expiration date. We hope this gives you a future opportunity to receive service you deserve. Thank you for your business and loyaltyWe welcome the opportunity to provide better service for you the next time you fly with United.Regards, LeMarkus ***Corporate Customer CareCase: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We will accept the vouchers offeredTwo ETC vouchers at $a piece was the final offer and we will acceptAfter use it will be the end of our business with United AirlinesThe tickets can be forwarded to me at ***.***@gmail.com or my work e-mail Diana.***@ohioattorneygeneral.govUpon receipt the matter can be closedThank you for your time
Diana ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Janita ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Laura ***

Dear Ms***:The Corporate Security is a part of the MileagePlus Service CenterThe Corporate Security manager is *** *** and he can be reached by contacting the MileagePlus Service Center.Please provide them with your MileagePlus number that has been documented.We appreciate your patience. Regards, *** ***Corporate Customer CareCase# ***