United Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I would like thank United Airlines for a prompt response and for allowing us to have our full amount of $credited to us We will be booking our flights today with United Airlines

Dear Mr*** We received your letter through the Revdex.com, with reference to case ***
* I have forwarded your information to our Fraud department, I see from notes in your frequent flyer account they have in turn been trying to contact you as well with no success You
may also reach out to them at [email protected] to address this matterI do hope it is resolved in a mutual agreement as we value your membership in our MileagePlus program Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID *** Tell us why here

Complaint: 115***
I am rejecting this response because:Did they even read the complaint and the details? It doesn't appear so as their response is talking about something completely different than the "Premier Instant Upgrade" being discussedYet again reflecting their inconsistencies and poor customer service in addressing issuesThe referenced item above has nothing to do with wait listingI clearly documented and detailed what specifically I was discussing, at that this is noted as an INSTANT upgrade, and not of the "CPU" variety
Sincerely,
*** ***

Dear Ms***:I regret your lock was broken during your recent tripThe Transportation Security Administration (TSA) advises customers to leave checked luggage unlocked: In some cases, the TSA will have to open your baggage as part of the screening processIf your bag is unlocked, then TSA will
simply open the bag and screen the bagHowever, if the bag is locked and TSA needs to open your bag, locks may have to be brokenTo file a complaint please go to their website, tsa.gov.United Airlines does not inspect bags.We appreciate this opportunity to respond to your concerns and we look forward to serving you againRegards, James ***Corporate Customer CareCase:

Dear Mr***: Thank you for respondingYour concerns regarding this matter are understood. I am sorry you did not receive the $certificate in a timely mannerFrom what you describe, we failed to meet your expectations for providing good serviceAgain, please accept my sincere apologiesI am sorry you were not satisfied with our goodwill offering. Due to you not receiving it; we increased the certificate to $200.00. Please understand United carefully reviews our guidelines regarding goodwill compensation annually to make sure that they are properly aligned to several determining factors and to the satisfaction of all our valued customersI respectfully decline your request for a $certificateRest assured that we want to do everything we can to ensure that your travel needs are metWe understand air travel isn't always easy, which is why we continually focus on improving our products and servicesWe appreciate your business and look forward to welcoming you on board a future United Airlines flight Kind regards, LaRece *** Corporate Customer Care Regards, LaRece *** Corporate Customer Care Case:Tell us why here

Dear *** ***: I've taken care of your refund request Please allow up to business days for processingOur United Refunds team will send you an update when your request has been finalized. If you'd like a general update during that time, you can
visit: https://www.united.com/web/en-US/content/reservations/refunds/refund.aspx Thank you again for letting me handle this issue I appreciate you chose United for your travel; we look forward to welcoming you on board a future flight soon. Regards, *** ***Corporate Customer CareCase#

Complaint:
I received these two one-time passes as part of United's advertised MileagePlus credit cardI want a refund for the annual fee and do not wish to have this credit card anymoreIt's useless to me if I can't use the passes
Sincerely,
Jeffrey ***

Complaint: ***
I am rejecting this response because: UA did not do anything except sending out several confusing messages and dancing around the issueIt is very disappointing .The UA representative only refund me the changing fee, which is obviously caused by their internal mis-management and he knew itHe kept on insisting that my brother broke the contract by skipping a segment, but totally ignored the medical emergency, which caused the skipping. My request to refunding the re-ticketing fee is very reasonable, because there is no "re-ticketing"After I was forced to pay $and got the “NEW” ticket, it was exactly the original ticket, which is a round trip ticket with the returning itinerary being from LAS to SFO to PEKI was forced to pay one more time for the ticket that I have already paid for, because of an unexpected medical emergencyThe so called "Breaking the contract" is proven to be ridiculous by UA, since they sent me my original ticket and have my brother get onto the airplane with itI just have to pay twice!!!!Medical emergency might seem to be nothing to United Airline. However, as a loyal customer for more than years, this is the first and only time that I had medical emergency and need customer CARE from United AirlineI hope United is a trusted business that customers can rely on when they are in need, not being beaten when they are in hard timeCompany policy is important, but they should be built on the spirit of serving customers, not trapping them or act against them. Thanks!Jinna"Gain customers' confidence and approval" is not an sloganIt needs action from United Airline to back up! UA needs to show it does take care of customers at special situation, which many other airlines do. Thanks! Sincerely,Jinna ***
Sincerely,
Jinna ***

Dear Mr***:I am responding to your complaint filed with the Revdex.com.I'd really like to help you but I’m missing some details I need to review your request as I am unable to locate the record (***) you have referencedPlease reply to this email and advise why you have this
creditIf the credit was from a ticket exchange, try to provide as much of the following information from the original tickets as you can: Passenger name(s):Frequent flyer number (if available):Flight Number:Flight Date:Ticket Numbers (digits beginning with 016):You can find this information on your receiptI'll be happy to respond once I review the information you provide. I appreciate you chose United for your travel and welcome the opportunity to assist you.Regards, Dayna ***Corporate Customer CareCase ID: ***

Dear Mr***:
Your complaint to the Revdex.com was received and I was asked to respond to you
While I am sorry that your keys were left on board your flight from Pittsburgh to Denver on October 23, 2015, per our Contract of Carriage, which can be found on our
website at www.United.com, United Airlines has no responsibility for items left on board an aircraft However, we do have a lost and found department, and any items left on board are sent there You can send an email to [email protected], with a full description of your keys and your contact information, and if the keys are found, you will be contacted Please note however, that you will only be contacted if the keys are locatedThank you for choosing United Airlines and MileagePlus You and your wife are valued customers and your business is appreciated
Sincerely,
Wendy ***
Corporate Customer Care
Case ID

Dear Ms***: I'm responding to an email forwarded to United Airlines from the Revdex.com. Our records indicates you have filed the same complaint with the Department of Transportation and is being handled by one of our Department Of Transportation representatives Thank
you for your business and for contacting United Airlines. Regards, *** ***Corporate Customer CareCase: ***

February 23, 2016 Dear Ms***: We are sorry for your continued disappointment considering you have submitted an additional correspondence to the Revdex.com. Please accept our apology for our misinformation considering it appears that our procedures for addressing reports of lost items have recently changed. As mentioned on our website, email updates will be sent up to days after a lost item is reported. We will remain hopeful that your missing items will be found. However, considering our Baggage Resolution Service Center handles all lost item issues, we would need to respectfully request for you to please contact them with any further questions you may have pertaining to your lost items. They may be reached at 1-800-335-2247. Ms***, we appreciate this opportunity to address your concerns and look forward to the next opportunity to welcome you on board. Sincerely, Judy *** United Airlines Corporate Customer CareRef #

Complaint: ***
I am rejecting this response because: a form has allready been field out and sent and a responce was givin that it was not locatedi informed them that I got a voice mail from a united representative stating they have my phone and all I have to do was file the claimnow I am being told it cannot be found!
Sincerely,
*** ***

September 15, 2016Dear Mr***:We are sorry to hear of your complaint filed with the Revdex.com regarding you and your family's travel arrangements on our Star Alliance partner, Lufthansa. We regret to learn that your return reservation was cancelled however, you did
not receive a notification message. Like most airlines, computer automation is used to communicate with airline reservations systems for reservations records, electronic ticket transactions and boarding pass processesThousands of transmissions are sent between the airline and Travel Agency systems each day without a problem.Our records reflect that your reservation was made through a Travel Agency. Therefore, if your Lufthansa's flights were cancelled their system would have auto-generated a message to your Travel Agency regarding this change in flight schedule. In turn, it would be your Travel Agency's responsibility to contact you and provide further assistanceMr***, we truly value you and your family's business. Should your future hold any plans for air travel, we hope you may consider flying United Airlines.Sincerely, Judy *** United Airlines Corporate Customer CareRef #

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we are sorry to learn about your disappointing travel experience on March 20, Our records reflect that you have contacted the Customer Care Department directly, and Mr***
*** addressed your concerns on March 30, 2016. Mr*** advised you via email that he submitted your ticket information to United Refunds for a refund of your and MsHilery’s tickets, and he provided you and your wife with electronic travel certificates as a gesture of goodwillThank you for your patronage, Mr***. We look forward to providing you with a more positive travel experienceSincerely, *** *** Corporate Customer Care United Airlines Case ID ***

Complaint: ***
I am rejecting this response because:You did not address why I could not use my miles to pur*** egift cards Pushing me around is not an answer to lack of transparency
Sincerely,
*** ***

Dear Mr***: I am so sorry for your loss; children and grand children are precious people I am also very sorry by the way you were treated Of course, waiving the change fee it is the right thing to do under this circumstancesThe first agent you spoke with was correct
Please send me by reply email your confirmation number or ticket number and I will do it today Usually, we do ask for a copy of the death certificate as back up, but I will make an exception this time and waive the fee as goodwill Again, please accept my sincere sympathy for your loss *** *** Corporate Customer Care case *** Tell us why here

Dear Mr***:I am responding to your communication filed with the Revdex.comI'm very sorry for the disruption in your travel plansOur goal is to consistently provide a safe, on time, and seamless experience for each of our customers and I regret this did not happen for you
on this occasionWe do evaluate our performance on every level - your comments about the flight delay and how it was handled by our Customer Service representatives is important to us and will be shared with the management team in Scranton for future improvementsWhile I can not undo the series of events that transpired, I would like to send you a $250USD travel certificate as a customer service gestureThe electronic voucher will be delivered separately via email (***[email protected]) within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flight.We appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,*** ***Corporate Customer CareCase ID:***

August 12, 2016Dear *** *** ** ***:The Revdex.com has forwarded your correspondence to my attentionI am very sorry you are disappointed in my reply.I have submitted your information to our Refunds department, requesting assistanceWe are unable to proceed until we receive confirmation from the other carrier, confirming the flight informationOnce received (this may take up to days) our Refunds department will proceed with your request.Your patience and understanding is appreciated.Regards,*** ***Corporate Customer CareCase ***

Dear Ms***: The Revdex.com has shared your information with United Airlines Customer Care Department, and I am sorry we didn't get you to your destination when we promised and the overall experience with the handling of your overnight accommodations
I understand the frustration and am reporting your concernsYour honest feedback is greatly appreciated and will be used when we re-evaluate our partnership and guidelines with the hotels we offer We didn't deliver the comfortable travel experience we're committed to providingPlease accept my sincerest apologies for not meeting your expectations or our goalsUnfortunately, I am unable to fulfill your refund request as the ticket was usedTo apologize for your inconvenience and to regain your trust, I'm sending you a $Electronic Travel Certificate that will arrive separately within the next five business daysI hope you will give us a chance to give you a more positive travel experienceOnce again, I apologize for any inconvenience We appreciate that you chose United for your travel; I hope you'll give us a chance to give you a more positive travel experience as a valued Mileage Plus member Regards, Shandai *** Corporate Customer Care Case:***