Tristar Products

Good Morning - I wanted to say "Thank You" for all your help. I did...

receive the refund from the pressure cooker $177.92 back on my credit card, after hard work and your help. If it wasn't for you I don't think I would of recieved it. I tried eveything on my end before getting Revdex.com involved. Thank you again for your help and being there.[redacted]

To Whom it May Concern: A customer service agent will be contacting this customer ASAP. Thank You-

we apologize for the inconvenience that this may has caused.please try placing the order again.Please contact Corporate  Customer Service for further assistance ###-###-####.

Dear [redacted],Per our conversation this morning- Please contact the buyer where you purchased the unit from. I could NOT pull up an order in our system for you.you stated you may have brought in though AMAZON-please contact them to further assist you. Thank You

Dear Brad,I apologize if you experienced anything other than top quality customer care. We have received and processed your request for a refund for the amount of $50.00.  You should see the amount reflected on your statement in the next 3 business days.For your convenience, please contact Corporate office @ [redacted]Thank you

To Whom It May Concern,Customers account was reviewed and it shows package was created but no package was sent out. That was a system error, while fulfilling the order. I will go ahead and refund customer in full for the inconvenience. Customer will receive refund in 2-3 business days.

please contact Corporate Customer Service for further assistance ###-###-####. Thank You

a refund for the amount of 15.98 has been refunded.

Dear [redacted],I will be sending you a refund check for $100.00 for the Grocery. Please allow 10-15 business days to receive. Sincerely,

yes, a replacement is being sent out to you. The replacement was made on January 26, the ship date is pending and will be shipped out shortly. thank you

To whom it may concern,Our products do come with a 90 day warranty, and this order is out of the warranty time frame. As a one time courtesy, we will be shipping you a replacement order. Thank you

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],Looking over you account I see that...

the MONTHLY GROCERY REWARD ENROLLMENT has been cancelled on 4.21.2017 and also a refund  2 refunds of $7.95 was posted back to your credit card that we have on file.yes, all ordering calls are recorded. There is NO other charges on this account. thank you

To Whom it May concern: A refund of 2.97 will be posted back to your credit card that we have on file. thank you

To whom it may concern,After review of the order we found the following information:In regards to the shipment04/21/2015 2:49 P.M. The receiver requested this package to be held for pickup at the UPS facility. / The package will be returned to the sender. [redacted] 04/14/2015 6:53...

P.M. The receiver requested this package to be held for pickup at the UPS facility. / The receiver agreed to pick up the package this evening. 04/14/2015 1:30 P.M. The receiver requested this package to be held for pickup at the UPS facility. The package was held by the customers request (see UPS tracking information above) from April 14-April 21. On the 6th business day, UPS returned the item back to our facility as it was not picked up and marked abandoned. The item returned to our facility on 4/24/2015 and the item was refunded back to the account. The customer contacted our customer care center on 4/27/2015 and the remaining shipping charges were refunded back to the account as the customer stated she did not receive the package. The order was sent up on a 3 payment plan option, only the first payment of $40.97 was paid to date, and that first payment was refunded and all further payments have been stopped. This account was refunded in FULL and we will not be able to issue a free product to the customer. The issue of return was between the shipping company UPS and the customer, not our company. Payment Method:  Master Card    xxxxxxx[redacted]     11/2017      Accepted: # [redacted] - 04/12/15 OrderStatusInstallments    History Pay Balance Gross: 77.94Less Discount: .00Tax: @ 0.0 % .00P&H: 14.99TOTAL: 92.93Paid-to-date: 40.97Credits: 51.96Refunds: 40.97Balance Due: .00 Payments: 3 - Cycle: 30 days 1 payment  @ $ 40.97 2 payments @ $ 25.98Number of payments made: 1Last payment:   04/14/15Next payment:   05/14/15Payment Method:  Master Card    xxxxxxx[redacted]     11/2017      Accepted: # [redacted] - 04/12/15 OrderStatusInstallments    History Pay Balance Gross: 77.94Less Discount: .00Tax: @ 0.0 % .00P&H: 14.99TOTAL: 92.93Paid-to-date: 40.97Credits: 51.96Refunds: 40.97Balance Due: .00 Payments: 3 - Cycle: 30 days 1 payment  @ $ 40.97 2 payments @ $ 25.98Number of payments made: 1Last payment:   04/14/15Next payment:   05/14/15

Genie BraDear [redacted]We have received your request for a refund for the amount of $10.33. We have processed your request and a check will be issued. Please allow 10-15 business days for receipt. If you have any additional questions, please contact ###-###-####.Also, a voicemail was left for you as well today @ 1:50 pm.Thank you

Dear Frances,A refund of $18.98 was posted today. thank you

To Whom it May Concern:   Sorry for this inconvenience, unfortunately everything that you have mentioned is normal protocol.  The double shipping fee, isn't a mistake, you did receive a Buy one Get one free so you pay 7.99 for each unit. That is where the 15.98 comes from.  In...

regards to the unit working, it does work but like any other antenna it is dependent on where you live in regards to the TV radio signal.  So if you are further than 35 miles from the closest TV antenna it will be very hard to get the amount of channels you were looking for.  Now for a full refund, which I do have the power to give you must send your unit back at your own cost.  You will receive a full refund if you decide to send it back on your own which again is stated on your invoice and in the infomercial. Thank you, Customer Care team

TO Whom it may Concern:I am not able to locate an account in our system by the information that has been provided. Please call our corporate office to further assist. ###-###-#### thank you

To Whom It May Concern,Customers account was reviewed and it shows customer originally placed the order on 3/17/2010 for a total of $179.96. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of...

purchase, and a check or money order for $34.99 to cover return postage and handling to the following address: Tristar Products Inc., [redacted] For the inconvenience I will send customer a brand new unit right away. Customer will be receiving unit in 4-5 business day.