Tresl

Not much to say.
Excellent service all the way through.
I would highly recommend!

Excellent customer service and fast response , I would highly recommend

Excellent customer service and fast response , I would highly recommend

Excellent customer service and fast response , I would highly recommend

Excellent customer service and fast response , I would highly recommend

I submitted an application on 7/14/19. The next day I did receive an email and phone call from Candice saying she was my finance person and to call her when I could.
I called her that morning and left her a vocemail. I tried again 3 more times the same day. I also sent her an email to contact me.
I called in the next day and requested a different finance person. I got Gretchen, she was nice and helpful. She entered in additional information, sent me an email
Requesting docs. I uploaded those documents to her within 24 hours. She was supposed to call me back the afternoon of the 16th, never head from her. I did call and leave her voicemails as well.
I called again on 7/17/19 and got a Christina who said she couldn’t see my file and she would leave 2 notes for Gretchen (one sticky on monitor and one in file) to call me because she was on her day off.
I still have yet to hear anything from anyone, why do I as the customer have to beg you to take my business??????????????????????????????
I had 2 other refinancing offers come in during this time, I was waiting solely because Gretchen said she could help and I did get a really good pre-qualify amount from you.
As of 8:30 am on 7/19/19 I will have made a final decision to go with someone else. I am not even sure I want to give you my business anymore due to your bad customer service.

I submitted an application on 7/14/19. The next day I did receive an email and phone call from Candice saying she was my finance person and to call her when I could.
I called her that morning and left her a vocemail. I tried again 3 more times the same day. I also sent her an email to contact me.
I called in the next day and requested a different finance person. I got Gretchen, she was nice and helpful. She entered in additional information, sent me an email
Requesting docs. I uploaded those documents to her within 24 hours. She was supposed to call me back the afternoon of the 16th, never head from her. I did call and leave her voicemails as well.
I called again on 7/17/19 and got a Christina who said she couldn’t see my file and she would leave 2 notes for Gretchen (one sticky on monitor and one in file) to call me because she was on her day off.
I still have yet to hear anything from anyone, why do I as the customer have to beg you to take my business??????????????????????????????
I had 2 other refinancing offers come in during this time, I was waiting solely because Gretchen said she could help and I did get a really good pre-qualify amount from you.
As of 8:30 am on 7/19/19 I will have made a final decision to go with someone else. I am not even sure I want to give you my business anymore due to your bad customer service.

I submitted an application on 7/14/19. The next day I did receive an email and phone call from Candice saying she was my finance person and to call her when I could.
I called her that morning and left her a vocemail. I tried again 3 more times the same day. I also sent her an email to contact me.
I called in the next day and requested a different finance person. I got Gretchen, she was nice and helpful. She entered in additional information, sent me an email
Requesting docs. I uploaded those documents to her within 24 hours. She was supposed to call me back the afternoon of the 16th, never head from her. I did call and leave her voicemails as well.
I called again on 7/17/19 and got a Christina who said she couldn’t see my file and she would leave 2 notes for Gretchen (one sticky on monitor and one in file) to call me because she was on her day off.
I still have yet to hear anything from anyone, why do I as the customer have to beg you to take my business??????????????????????????????
I had 2 other refinancing offers come in during this time, I was waiting solely because Gretchen said she could help and I did get a really good pre-qualify amount from you.
As of 8:30 am on 7/19/19 I will have made a final decision to go with someone else. I am not even sure I want to give you my business anymore due to your bad customer service.

I submitted an application on 7/14/19. The next day I did receive an email and phone call from Candice saying she was my finance person and to call her when I could.
I called her that morning and left her a vocemail. I tried again 3 more times the same day. I also sent her an email to contact me.
I called in the next day and requested a different finance person. I got Gretchen, she was nice and helpful. She entered in additional information, sent me an email
Requesting docs. I uploaded those documents to her within 24 hours. She was supposed to call me back the afternoon of the 16th, never head from her. I did call and leave her voicemails as well.
I called again on 7/17/19 and got a Christina who said she couldn’t see my file and she would leave 2 notes for Gretchen (one sticky on monitor and one in file) to call me because she was on her day off.
I still have yet to hear anything from anyone, why do I as the customer have to beg you to take my business??????????????????????????????
I had 2 other refinancing offers come in during this time, I was waiting solely because Gretchen said she could help and I did get a really good pre-qualify amount from you.
As of 8:30 am on 7/19/19 I will have made a final decision to go with someone else. I am not even sure I want to give you my business anymore due to your bad customer service.

In 03/2019 I received an alert from my Equifax credit monitoring stating that there were 3 recent and different unusual credit inquires sent to my credit file. One of them included Innovative Funding Services for auto financing and the other 2 were for a mortgage loan and a credit card. I was asked to verify my knowledge of these inquires and replied that I did not make or authorized such inquires. I was also informed that I needed to contact the respective companies to have these inquires removed from my credit file (These inquires were only on my Equifax report). Two of the companies corrected/removed the errors on my Equifax report as requested but it was impossible to contact Innovative Funding Services by phone. Therefore a written request was sent to the company by mail but to date there has been no response from the company and the inquire is still in my Equifax credit file. A copy of the following letter as shown below was mailed to Innovative Funding Services on 04/29/2019.
“INNOVATIVE FUNDING SERVICES
*** 04/28/2019

Re: Unauthorized Credit Inquiry
To Whom It May Concern,
I recently obtained a copy of my credit report. The report showed a credit inquiry completed on 02/10/2019 by your company that I do not recall authorizing. It is my understanding that a company should not be allowed to put an inquiry on my credit file unless I have authorized it. Please have this inquiry removed from my credit file immediately because it is making it very difficult for me to acquire credit.
I have sent this letter priority/certified mail because I need your prompt response to this issue. Please be as kind as to forward documentation to me that you have had the unauthorized inquiry removed.
If you find that I am remiss or in error, and you do have my authorization to inquire into my credit report, then please send me proof of this. Otherwise, please note that I am reserving the right to take civil action if necessary.

Thank you,
***”

In 03/2019 I received an alert from my Equifax credit monitoring stating that there were 3 recent and different unusual credit inquires sent to my credit file. One of them included Innovative Funding Services for auto financing and the other 2 were for a mortgage loan and a credit card. I was asked to verify my knowledge of these inquires and replied that I did not make or authorized such inquires. I was also informed that I needed to contact the respective companies to have these inquires removed from my credit file (These inquires were only on my Equifax report). Two of the companies corrected/removed the errors on my Equifax report as requested but it was impossible to contact Innovative Funding Services by phone. Therefore a written request was sent to the company by mail but to date there has been no response from the company and the inquire is still in my Equifax credit file. A copy of the following letter as shown below was mailed to Innovative Funding Services on 04/29/2019.
“INNOVATIVE FUNDING SERVICES
*** 04/28/2019

Re: Unauthorized Credit Inquiry
To Whom It May Concern,
I recently obtained a copy of my credit report. The report showed a credit inquiry completed on 02/10/2019 by your company that I do not recall authorizing. It is my understanding that a company should not be allowed to put an inquiry on my credit file unless I have authorized it. Please have this inquiry removed from my credit file immediately because it is making it very difficult for me to acquire credit.
I have sent this letter priority/certified mail because I need your prompt response to this issue. Please be as kind as to forward documentation to me that you have had the unauthorized inquiry removed.
If you find that I am remiss or in error, and you do have my authorization to inquire into my credit report, then please send me proof of this. Otherwise, please note that I am reserving the right to take civil action if necessary.

Thank you,
***”

In 03/2019 I received an alert from my Equifax credit monitoring stating that there were 3 recent and different unusual credit inquires sent to my credit file. One of them included Innovative Funding Services for auto financing and the other 2 were for a mortgage loan and a credit card. I was asked to verify my knowledge of these inquires and replied that I did not make or authorized such inquires. I was also informed that I needed to contact the respective companies to have these inquires removed from my credit file (These inquires were only on my Equifax report). Two of the companies corrected/removed the errors on my Equifax report as requested but it was impossible to contact Innovative Funding Services by phone. Therefore a written request was sent to the company by mail but to date there has been no response from the company and the inquire is still in my Equifax credit file. A copy of the following letter as shown below was mailed to Innovative Funding Services on 04/29/2019.
“INNOVATIVE FUNDING SERVICES
*** 04/28/2019

Re: Unauthorized Credit Inquiry
To Whom It May Concern,
I recently obtained a copy of my credit report. The report showed a credit inquiry completed on 02/10/2019 by your company that I do not recall authorizing. It is my understanding that a company should not be allowed to put an inquiry on my credit file unless I have authorized it. Please have this inquiry removed from my credit file immediately because it is making it very difficult for me to acquire credit.
I have sent this letter priority/certified mail because I need your prompt response to this issue. Please be as kind as to forward documentation to me that you have had the unauthorized inquiry removed.
If you find that I am remiss or in error, and you do have my authorization to inquire into my credit report, then please send me proof of this. Otherwise, please note that I am reserving the right to take civil action if necessary.

Thank you,
***”

In 03/2019 I received an alert from my Equifax credit monitoring stating that there were 3 recent and different unusual credit inquires sent to my credit file. One of them included Innovative Funding Services for auto financing and the other 2 were for a mortgage loan and a credit card. I was asked to verify my knowledge of these inquires and replied that I did not make or authorized such inquires. I was also informed that I needed to contact the respective companies to have these inquires removed from my credit file (These inquires were only on my Equifax report). Two of the companies corrected/removed the errors on my Equifax report as requested but it was impossible to contact Innovative Funding Services by phone. Therefore a written request was sent to the company by mail but to date there has been no response from the company and the inquire is still in my Equifax credit file. A copy of the following letter as shown below was mailed to Innovative Funding Services on 04/29/2019.
“INNOVATIVE FUNDING SERVICES
*** 04/28/2019

Re: Unauthorized Credit Inquiry
To Whom It May Concern,
I recently obtained a copy of my credit report. The report showed a credit inquiry completed on 02/10/2019 by your company that I do not recall authorizing. It is my understanding that a company should not be allowed to put an inquiry on my credit file unless I have authorized it. Please have this inquiry removed from my credit file immediately because it is making it very difficult for me to acquire credit.
I have sent this letter priority/certified mail because I need your prompt response to this issue. Please be as kind as to forward documentation to me that you have had the unauthorized inquiry removed.
If you find that I am remiss or in error, and you do have my authorization to inquire into my credit report, then please send me proof of this. Otherwise, please note that I am reserving the right to take civil action if necessary.

Thank you,
***”

Katerin was extremely helpful throughout the process. Provided detailed information about the process action items and timelines, and was very quick to respond to all my questions.

Katerin was extremely helpful throughout the process. Provided detailed information about the process action items and timelines, and was very quick to respond to all my questions.

Katerin was extremely helpful throughout the process. Provided detailed information about the process action items and timelines, and was very quick to respond to all my questions.

Katerin was extremely helpful throughout the process. Provided detailed information about the process action items and timelines, and was very quick to respond to all my questions.

Extremely helpful and supportive through the whole process.
Thanks Ed F!, and the rest of the team, of coarse.
Sincerely, alix and cory

Extremely helpful and supportive through the whole process.
Thanks Ed F!, and the rest of the team, of coarse.
Sincerely, alix and cory

Extremely helpful and supportive through the whole process.
Thanks Ed F!, and the rest of the team, of coarse.
Sincerely, alix and cory