Total Home Protection

Thanks to agent Harry Dunn, my complaint was addressed even though the total claim was not covered Mr. Dunn worked with us and did compensate us for some of our expenses. We are very grateful. Thanks Harry.

I have had my Total Home warranty for three years. I purchased it when I moved in as a safety net for home repairs. This is the second time I have used it. Recently, my air conditioner was not cooling like it should. I called the customer service department for help. Linda, the rep who took my call, was super nice. She verified that I had the coverage and made arrangements for someone to come out the next day. The tech came and discovered that some of the duct work had deteriorated and was leaking cold air into the attic, the unit itself was fine. He said that it had to be replaced. I called Linda back to discuss the project. She assured me that it was covered and that I am only responsible for my deductible. She arranged for them to come back and the replace the duct work. I was able to pay my part over the phone and everything was working again. This was a very easy and smooth process. I will keep using Total Home Protection and if I need them again, I hope Linda can help me.

Total Home Protect's home warranties are the best! Their warranty covers a wide range of unexpected household catastrophes; they even replace built in household appliances, which was most impressive to me. Recently, I was experiencing some dripping into my house caused by a minor leak in my roof. I was nervous that the damage in my roof could cause further water damage on a rainy day, so I called Total Home right away. The rep I spoke to was extremely helpful. He walked me through the process of having repairs done, and did his best to find someone they could send out right away within a time frame that best fit my schedule. Thanks for all your help, Adam. Someone came out in 2 days to assess the damage and he was able to fix it same day. On another occasion, my built-in microwave became an extreme hazard, and it had to be replaced. They ordered me a replacement and dispatched someone to install it, and I only had to pay a small deductible. You never expect a pipe to burst or a microwave to malfunction the way mine did, but when it does, it’s wise to have an extended home warranty. I wouldn’t have been able to afford the home repairs without Total Home.

One of the concerns I had when deciding whether to buy or rent was the cost of maintenance. Not having a rental meant not having a maintenance man to call when issues arose. That’s why getting this home warranty really gave me peace of mind when I finally did decide to buy my own home. Last year in fact, we began having consistent plumbing issues. Pipes in both the kitchen and bathroom began leaking, causing minor flooding in our home. Luckily, one call to Total Home and I was able to have a very skilled plumber come by and fix our pipes. Some needed replacement but that was no big deal. I was able to have my plumbing fixed for a fraction of what it would cost otherwise. The money I saved went instead towards redoing the parts of my flooring that got water damage. I am grateful that just one call got the ball rolling and I was able to get the plumbing fixed without high out pocket cost. The rep I spoke with - Alison - was very professional and considerate. I really appreciate the care she showed to me and my family. She really made me feel like my repairs mattered.

I recently renewed my policy with total home protection. After the renewal I learned that my condo A/c unit was no longer working. I filed a claim. We were given a contractor who stated he would not work with total home protection. We were then assigned another contractor who stated he couldn’t come out for a week (beck he had other jobs that paid) meantime it’s 90 degrees and no a/c. Total home then stated I could go the reimbursement route. Get my own contractor have them call in and give the diagnosis and get approval on the spot. I confirmed this with three different associates. The contractor I got called after they closed for the day I called the following morning and they stated they would need to talk to the technician and his written diagnosis wasn’t enough. I called with the technician on the line who provided the diagnosis he then Stated we needed photos. No one told me this, he was already out there and I was already out $100. When asked what they need to see from the photos the rep advised he can’t talk to customers only technicians and transferred me. They stated photos were needed so I had to pay another $100 for the technician to take photos. Which they stated they would pay half of this bill. I emailed these then they never received them after 24hrs had passed. I finally got a personal email and confirmed receipt only to get a call a few hours later that the claim was denied due to rusted evaporative coil. How can you deny a claim that you don’t have a photo of? They stated would look into then call back. They called back stating now they are denying due to maintenance because the unit is full of dirt and debris. After a long conversation with the director he stated that the white fins on the condenser unit is due to maintenance and not oxidation and stated fins where crushed. I am an insurance adjuster and inspecting a/c units is part of my job. My unit was well taken care of. When told that I would submit maintenance records he stated we could submit them but it wouldn’t change his decision. When I threatened an attorney he sent me to resolution department where they offered me $150 in exchange for a release of liability. What a laugh my $4,900 replacement and you want me to sign a release for $150 no. You will speak to my attorney very soon. And they never paid for either diagnosis test of $200 total.

I have no problems with my home warranty. Over the winter my pipes ended up busting in my home, and water was everywhere. There was a lot of leakage, and it all had me stressed. With my home warranty all I had to do was file a claim online, which was just my preference, I could have called in, but I like that they gave the option of making the claim online so I took advantage of that; and they handled the rest. The contractor they sent to service my pipes was phenomenal! He worked quickly; he was on time and he let me know what was going on at all points. He also shared some tips on how I could make sure it doesn't happen again. This upcoming winter, I'm confident that my pipes will hold up. Great service with an awesome company.

When buying my first home I was told I should look into getting a home warranty. I took the advice and got one. I’m so happy that I did because 7 months after I moved in my septic system backed up. I called the service line and within a few days a contractor came out to fix it. They covered most of the cost which I’m so grateful for because there was no way I could have afforded that on my own. The same agent even called me back to make sure that I was happy with the repairs and told me that if I have anymore problems to just give them a call. This warranty covers so many different things that can break in my home, that I’m free of stress if anything happens in the future. I would recommend to anyone to get a home warranty because it’s a blessing and a great savings.

This company withdraws money every month from my account and the first time I try and use the service I pay for the reps are rude and hang up and I have been unable to resolve my issue and use the service I already paid for. This then is theft of services if I'm unable to use. I will cancel my service with this company since unprofessional ,horrible customer service and paid for nothing.

The person who sold me my home warranty was so delightful to talk to. He honestly made me forget that I did not know him and he was trying to sell me a product. The warranty almost seemed too good to be true. When I called in, I had tons of questions to ask, and unlike other companies I called, I got off the phone feeling like they actually helped me out tremendously and answered every single question I had. Making the decision to buy any coverage plans that are meant to be long-term can be hard to make because you may not exactly see the immediate benefit of it, but this company made it such an easy choice to make. Totally professional and knowledgeable!!! I would recommend to anyone just because of the outstanding customer service they offer.

I am officially a firm believer in home warranties now. When I had the chance to buy a dream home I was very excited - almost too excited to even consider buying the warranty. But I was informed that all of the additions to the home like the appliances and air conditioner didn't have transferable warranties. Wouldn't you know it but right as the summer heat really kicked in my air conditioner kicked the bucket. Even though I knew better, I called the manufacturer and of course they wouldn't cover a repair for anything less than the cost of a new one. Then I pulled out my home warranty information. There it was, air conditioner was a covered item. I quickly made the call and help was on the way. What looked like a disaster both to my comfort and pocketbook now seemed like hardly a problem at all, just a minor inconvenience. I simply would never buy a house again without securing the home warranty that I was fortunate enough to buy. And I'm telling my family and friends, too, "Spend the money on a home warranty, it'll save you in the future!"

A few months after purchasing my home, I had to use my home warranty. When I called customer service line to receive assistance, I was put on the line with a great agent. Her name was Sarah. She reminded me about how my warranty worked, what was covered and explained the claims process very thoroughly. She seemed genuinely interested in helping me, as well as knowledgeable and professional. She even gave me her opinion on what I should do regarding some of the appliances in my house I was looking to have repaired. Sarah made me feel like I was chatting with a friend, but maintained an exceptional level of professionalism throughout. It was definitely a productive conversation. Eventually, she was able to assist me in scheduling a contractor to come out for my pool as well as one to fix the drainage in Whirlpool tub. I couldn't have asked for better customer service.

When my neighbor told me that he had his garage door repaired the same time that I replaced mine I was sure that I got a better deal. I was wrong because he only had to pay a small sixty dollar deductible while I had to pay well over three hundred dollars to get the motor replaced. He told me he had a home warranty from this company and they sent a professional out who replaced his. They did all the scheduling, and had already vetted the professional contractors. That was over a year ago and since then, I have had my own home warranty. The buying process was really easy, partially because I did a ton of research before hand, but also because the customer service rep I spoke to did a phenomenal job at answering questions. Despite it being a year ago, I still remember that I got off the phone feeling genuinely pleased with our interaction. As a Total Home customer, I have had an electrical plug repaired, my built-in microwave fixed, and a ceiling fan rewired. Honestly, as someone who enjoys making sure his home is in its best shape, this home warranty has become as essential to me as my two cocker spaniels.

Having a home warranty has been such a benefit to me because I have a tendency to not usually plan for unexpected repairs and emergencies. I am super proud of myself for taking the step to get this warranty, because I've experienced the benefits already. Once when our air conditioner went out, I was worried because I definitely did not have enough money to repair it, and in the hot Texas sun, air condition is a necessity. But I called into Total Home to see what exactly they could do and how my warranty worked. A rep assured me that I had elected a plan that included coverage for two air conditioning systems. I was able to have someone scheduled to come within 2 days, and repair my system, and even take a look at the second to make sure it was ok. The contractor was very professional and actually on time. He confirmed everything with Total Home before starting the job. I was only responsible for a $60 deductible, which was nothing compared to the cost of buying a new air conditioner. This was but thanks to my home warranty it was covered and we didn't have to spend the summer in the heat. Great experience, with memorable service. Would always recommend homeowners to get this.

As a first time homebuyer, I was definitely in uncharted territory. But, I wasn't afraid to do the necessary research. In fact, it was during my research that I discovered how having a home warranty was essential. My mother was the one who recommended this particular company to me, and I am so glad she did. After a short consultation with Jim at customer service, I had a clear understanding of all the coverage options. Besides being extremely helpful, Jim also answered all my questions--ensuring that I was getting the right coverage for my needs. I chose the platinum plan with added coverage for my pool. Now, I am a proud homeowner; and I can rest easy knowing that my appliances, heating, and electrical are all covered at an affordable price. After JUST shelling out so much money on my dream home, I can't imagine having to scrape up money to do any unplanned repairs.

Watch out for a little clause in the agreement, stating 'this agreement does not cover any known or unknown pre-existing conditions,' under which they can practically deny any claim! Typical bait-and-switch outlet, where you seemingly signup for a services at a low (reasonable) price, only to find out that claims are categorically denied. Nobody ever came to our house to evaluate all equipment (appliances) covered under the policy. The independent technician sent to our home for the first repair, diagnosed a replacement instead of a repair. We had to pay $60 for that opinion/ service order - in addition to the insurance premium, only for it to get instantly denied by Total Home Protection adjusters. They claimed its a pre-existing condition. Wait until your A/C, water heater, kitchen stove, refrigerator breaks down, and since your 'appliances are already 3 years old' they will quickly deny your claim, fronting the 'pre-existing condition'. Customer service (Dispute Resolution Specialists) are rude and incompetent. Stay away for this company and find a better, more reputable service provider.

Zero is not an option. We have had 3 requests for service in the year we've had this. Fridge: covered first part, when new part put in still not working, and they tried to say the new part fried the circuit board so not covered, but because the fridge never work with new part either they approved EVENTUALLY. Bath tub mixet: they would not cover because it was in the wall, $600 out of my pocket. AC unit: the compressor(19 years old) quit working, unit has been maintained very well, shorted to ground. They say that happens because of power surge (breaker didn't trip), low freon (you can't test with unit not running), acid in freon(happens whenever compressor shorts), lack of maintenance. they would not cover $2600 out of my pocket. So talking to repairmen they say this company will find a way out of paying for anything that is over a couple hundred dollars. DO NOT GO WITH THIS COMPANY. Unless you can pay out of pocket for repairs.

Total protection home denied my claim for a hot water tank. The pull pipe connected to the tank was leaking creating rust on the top of the tank. The pilot light was also going out. They said the claim was denied because the tank had two leaks and they do not cover leaking tanks. I told them the pipe was leaking, not the tank. I even verified the information with the plumber. I also had to pay a second plumber and was given the same diagnostic. I cancelled my contract. This company covers very little. My other claim was not even entertained due to the fact the compressor in my air conditioning unit had rust on it. It is comprised of aluminum.

I've always received superior customer service with this company. They helped make the process of taking care of my home much easier, from even before I purchased to now that I've been a customer for a while. When I was deciding which warranty was right for me, the rep stayed on the phone for close to 2 hours answering every single one of my questions before I handed over my card information. They were honest and helpful throughout the whole process making it stress free and putting my mind at ease. I also wanted to write a special note also to Catherine in the customer service department who has been more help than I could've ever hoped. For some reason, I've been able to connect with her on two occasions, and she has been a treat! I know I can be impatient at times, but she is always pleasant and patient herself.

had a great experience recently with Total Home Protection's customer service line. I spoke with the rep named Jennifer who helped me resolve an issue I had with the contractor that was sent out. Although he was scheduled for a certain time, I had an emergency that I needed to tend to and unfortunately, I was unable to have him service my garage door. There was some miscommunication between him and I and I was nervous that my repairs wouldn't be done because he thought I did not need them anymore. I called the customer service line slightly fustrated, but Jennifer remained calm and Jennifer figured it out quickly. She even spoke directly to the contractor while I was hold for a few minutes to make sure everything was clear. He came the next door, did the job and we communicated beautifully this time. I am impressed at the way that Jennifer quickly resolved the situation. I would recommend Total Home to all of my friends and family.

These guys saved me from endless cold showers! The pilot light in my water heater stopped working properly and the awesome customer service rep who I talked to made the replacement process so easy and stress free. I had actually called a local contractor prior calling Total Home Protection because I thought it may just be faster to get someone from my neighborhood. However, the quote was so ridiculous, I denied any further service. I'm glad I went with Total Home because I don't think I could've afforded to pay the quote from the local contractor, and deal with the lateness and unfriendly attitude I received from that company. It was such a relief speaking to the Total Home rep and dealing with their contractor after that experience. I couldn't believe the quick turnaround and how painlessly it all got done. Now I recommend them to everyone!